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Discuss Survey Platform solutions, best practices, & more.

  • 5,457 Topics
  • 13,088 Replies
5457 Topics
J
JoB
asked in Survey Platform
Excluded from analysis options not showing on visualizations

I have several questions in which there are two options that are excluded from analysis but I would like to include them in the visualizations in the Results section. They used to show but Qualtrics has changed it so that they now do not show. Does anyone have a solution for this? Thank you!

200
J
6 months ago
V
Van
asked in Survey Platform
Personalizacion Fuentes no fucniona en Iphone

Buen día para todos, actualmente tenemos una fuente personalizada para nuestras encuestas, esta personalización la realizamos por  codigo css, este es el codigo:/* IMPORTAR FUENTES */@font-face {    font-family: 'Kiffo BT Regular';    src: url('https://bcodebogotacx.yul1.qualtrics.com/ControlPanel/File.php?F=F_wTfMA0AWYWofEAy&download=1') format('truetype');    font-weight: 500;    font-style: normal;}/* CAMBIO DE FUENTE */body, .Skin {    font-family: 'Kiffo BT Regular';   } Este cambio lo toma para Android, pero no lo toma para dispositivos Iphone, incluso usando enavegador Crhome en Iphone, Agradecemos si nos pueden ayudar con alguna solución en casos similares que se les hayan presentado 

50
V
6 months ago
L
Level 2 ●●
lamoriLevel 2 ●●
asked in Survey Platform
Country of qualtrics server

Hey All,In my application for ethical clearance of my Qualtrics survey I need to state the location of the Qualtrics server: Where does Qualtrics store the online data? I guess this question is related to this one:Yet, couldnt find the right answere in there.What does the datacenter ID stand for (in my case: fra1)?Thanks!

5643
Sachin Nandikol
QPN Level 6 ●●●●●●
6 months ago
M
Level 1 ●
megan.clawsonLevel 1 ●
asked in Survey Platform
change format of birthdate embedded data from directory

I have a survey that requires participants to authenticate using an ID. After authenticating, I have a Text/Graphic question that uses piped text to populate Name, Location, and Birthdate that is embedded data from a CX Contacts Directory.The birthdate format in the directory is YYYY/MM/DD. Is there a way to change the format in the Text/Graphic question so it displays to the participant as MM/DD/YYYY?   

342
M
Level 1 ●
6 months ago
P
Level 1 ●
pangelidisLevel 1 ●
asked in Survey Platform
Assign retake link to imported responses

Hi, I have created a flow where it’s checked whether the user has already replied the survey, and if so, she/he is redirected to a retake link. Within the Workflow I have selected to apply it also on imported responses. However, when I import responses, retake links do not work, as well as the retake links that are manually generated from “Data & Analysis”. Is it possible to assign retake links to imported responses, so that users can see as preselected the choices of those responses?

181
jmborzick
QPN Level 5 ●●●●●
6 months ago
K
KarsLigtenberg
asked in Survey Platform
Compare answers of two sliders as exclusion criteria

I am trying to test whether participants are correctly judging two sentences belonging to a sentence pair on comparative difficulty. I'm using two slider-type questions with values ranging from 1 to 100 where 1 has the label ‘Very easy’ and 2 has the label ‘Very hard’. The sentence pairs are presented directly underneath one another on the same page.In order to make sure that participants understand what they have to do, I have five practice sentences with obviously complicated sentences and an obviously less complicated sentence to match it. I want to make sure that the complicated sentences are indeed judged as being more complicated than the uncomplicated sentences for the majority of the practice block, so that participants can be excluded (and therefore re-directed back to Prolific in order to return their submission) if they consistently make errors.My questions are therefore as follows:How would you have the branching structure compare the answer of a question to the value in a

644
K
6 months ago
S
shorton
asked in Survey Platform
Individual PDF Downloads

Hi! Our team sometimes need to download PDFs of individual survey submissions. Currently, you can only manually download a PDF of a survey response one at a time. Is there a way to update the platform to allow for a mass download of individual PDFs of each submitted response to a survey? Appreciate the consideration and help - thanks!   

921
Sachin Nandikol
QPN Level 6 ●●●●●●
6 months ago
S
SeanRichter
asked in Survey Platform
Account Users

I upgraded from a free account to a Core XM account because the features listed include “Up to 10 users.)” I thought my small team could each have accounts to manage various tasks related to multiple surveys.However when I try to create an additional user, I get an error that says I have reached the max number of users (just me.) What exactly is a “user” in this context? Is it really 120 a month for a single admin user account?  

1201
Sachin Nandikol
QPN Level 6 ●●●●●●
6 months ago
V
vicroni
asked in Survey Platform
Survey Flow Not Working

Hello, I hope you are doing well. I am trying to create a survey where we have exclusion criteria. I feel that the way I have added the survey flow is correct but it does not seem to be working. Any support would be great. Thank you!

991
Sachin Nandikol
QPN Level 6 ●●●●●●
6 months ago
I
Level 1 ●
IsabelHLevel 1 ●
asked in Survey Platform
End of Survey Response Summary BACK button

Hi there!I have a survey that is basically two-in-one depending on a specific question that is answered.I want respondents to view their responses and be able to go back and edit before actually submitting. Since I have two-in-one, I think I technically need two EOS functions - since I have to include branching with this flow, the back button disappears when the response summary is shown.  I’ve read that this is due to the branching. Is there anyway to keep the back button, keep the branching, and have 2 EOS depending on respondents selections?? Thanks in advance!

732
I
Level 1 ●
6 months ago
onxycircus
onxycircus
asked in Survey Platform
Dynamic logo in "Admin >Themes" based on embedded data

Dear community,we have different webshops with the same corporate design but different logos. For the survey in question, we are currently using a theme from the admin section. Currently, a static logo is implemented there, but this can be removed at any time if it helps to solve the problem.We now want to change the logo dynamically via an embedded data. We would tend to store the logo itself in the library, but we are also open to this.Does anyone have an idea how to tackle this? I suspect a code-based solution, but I don't know anything about it and would appreciate your help. 🙈 In return, I am happy to offer my support with most non-code-based solutions. 😉Many thanks in advance and best regards 😘Marc

5387
YenMejia_Voce
Level 3 ●●●
6 months ago
N
nomulap
asked in Survey Platform
API download error

Getting the following error intermittently when downloading survey responses using API in the python script…Error transferring data: Failure when receiving data from the peerMost of the time the download works fine, but once a week it fails. What could be the reason?

180
N
6 months ago
nryalls
Level 3 ●●●
nryallsLevel 3 ●●●
asked in Survey Platform
Anonymous Survey Check XM Directory

We have a survey that uses an anonymous link/QR code for guests to send in comments and suggestions. Some submit directly through the survey, but others fill out handwritten cards that we transcribe into the survey at a later date. I am looking to check through an XM Directory Task or Web Service task in Workflow to see if the email they provide is already in our directory. Ideally, I’d like this Guest Comment survey to be added to their directory timeline as a touchpoint, but I am not sure if this is even possible within the platform. Any thoughts? 

273
Sachin Nandikol
QPN Level 6 ●●●●●●
6 months ago
A
amaltese
asked in Survey Platform
Carrying forward responses from multiple items and scale points

I know some variants of this have been asked before but the solutions in those cases don’t work.  I have a survey with 3 larger matrix items. In those items each matrix has about 15 statements and 5 scale points. After the matrix items are completed I want to have a question (or multiple if it must be)  where participants are served an item that has selected statements from the matrix questions, but only the statements that are from the two lowest categories (Not Important and Slightly Important). I include a simple image below to demonstrate that I’d want Statements 1, 3 and 4 carried forward into a future question. Ideally, I’d want these three statements combined with similarly selected statements in other matrix items to be combined into a single question where I can ask a follow-up based on all these that were given low ratings. screenshot of example matrix itemOf course, carry forward choices doesn’t work. I am hoping to avoid some sort of complicated display logic that I’d need

601
Aggarwal
Level 3 ●●●
6 months ago
H
hammad-a
asked in Survey Platform
Course Topic Selection

This survey is schedule for the students

221
AlonsoC
Administrator
6 months ago
A
anusuiyaxbora
asked in Survey Platform
Custom end of survey message not showing up at the end of the survey

Hello everyone,I have tried everything to display my custom end of survey message, however, only the default message keeps showing. I have added my custom message through personal library and have added an EOS block in survey flow as well. Yet, I only get to see the default message in the previews. Can anyone help me sort out this issue? My custom EOS message contains additional information for the survey participants...

2654
Sachin Nandikol
QPN Level 6 ●●●●●●
6 months ago
D
Level 2 ●●
deveer2024Level 2 ●●
asked in Survey Platform
Button translation for RTL language

Hi there.When I’m using a text saved in the Library (look and feel message) for a next button all is well for the English. But on the Hebrew (RTL language) the button is shown with its CSS… anyone knows how to correct this? It is truly annoying :( @TomG  maybe you know how to ? or @Deepak ?  

282
D
Level 2 ●●
6 months ago
K
KarrieK1984
asked in Survey Platform
Filtering by Date Question on Survey

We have a question on our suveys “select today’s date” and am having trouble filtering my this data field. I have used validation in the question as a date format mm-dd-yyyy. I went into data & analysis and field editor. Selected the question, linked it to “date selector” and then the drop down for date. When I go to filter, no responses are found. I am not sure how to fix this.

715
Deepak
QPN Level 8 ●●●●●●●●
6 months ago
A
Level 3 ●●●
AineLevel 3 ●●●
asked in Survey Platform
Customer mails that are the same

Could someone please help me with this report....I need to count in this table all the customer mails that are the same (the metric send mails).… Thanks

110
A
Level 3 ●●●
6 months ago
K
KateE
asked in Survey Platform
Best way to set up multiple text entries to analyse together in TextIQ

Hello,  I am trying to design a survey with multiple text entries (sentences) per survey to be analysed in TextIQ under the same question. We are running this as a focus group and so will be entering the responses (hopefully) directly into Qualtrics by the interviewer.e.g.What do you like about school?Answers- I like the teachers I like recess I like the food.I have tried form field, text entry, side by side, as well as then grouping fields and combining groups etc. Form field is the easiest from the Interview side, but I cannot get it to combine in TextIQ under one question (with individual responses).Any help for different methods would be appreciated….I feel out of ideas!! Thanks!!  

1034
Aggarwal
Level 3 ●●●
6 months ago
P
Level 1 ●
Pietro MolonLevel 1 ●
asked in Survey Platform
Training Manual for Brand Administrator

Dear Community,do you know if a training manual document (word, powerpoint, pdf, etc.) for Brand Administator actually exists or if someone edited something similar recently? Best Regards,Pietro.

361
Aggarwal
Level 3 ●●●
6 months ago
P
pinkavocado
asked in Survey Platform
Remove my company's name from my survey URL

Hello,I am currently a student and need to publish a survey on Qualtrics as part of my research for my diploma. Since I create content online, I plan to share the survey link with my community to gather responses. However, I noticed that the name of my school appears in the URL because my Qualtrics account is linked to my institution.Is there a way to remove or mask the name of my school in the survey URL to maintain my anonymity online?Thank you for your help.

1751
qualtrics_nerd
Level 5 ●●●●●
6 months ago
F
Level 3 ●●●
four77Level 3 ●●●
asked in Survey Platform
Upload graphic (.jpg) to an advanced report

Hi, I have a question if it is possible to upload a graphic (.jpg) to an advanced report - for example, upload a static image into the header or footer of the advanced report. Is that possible to add? 

271
Tom_1842
Level 8 ●●●●●●●●
6 months ago
P
princessamygdala
asked in Survey Platform
Issue with javascript randomization logic when trying to assign people to groups

Dear Community, In my task, I assign people to one of two groups, displayed as a text field "You are assigned to team Tiger" vs "You are assigned to team Leopard", using the randomization feature in the survey flow.  Once people are assigned to one group, they see images and names of all group members of both groups Tiger and Leopard, and have to memorize who is in each team, including in which team they are themselves. Before that, I ensure using randomization and html that participants see all group members in a randomized order each time and that there are the same numbers of females and males in each group. I have two goals. Participants should be in the same group that they are assigned to in the beginning and a certain “study partner” (see image with the faces and names below) should also be in that group.  Qualtrics.SurveyEngine.addOnload(function() { var q = jQuery("#" + this.questionId); q.hide(); var people = []; q.find(".male,.female").each(function() { va

362
P
6 months ago
J
Jule
asked in Survey Platform
Add encoded query string with piped text from two questions (using q_eed)

Hi, I am trying to pass Base64 encoded information from a baseline survey to a follow-up survey using email distributions and individual links. These indivividual links should include both the respective code of the enumerator and the respondent. These are collected in two survey questions and saved as embedded data.As explained here https://www.qualtrics.com/support/survey-platform/survey-module/survey-flow/standard-elements/passing-information-through-query-strings/#QEED, I created the following JSON code to create my URL parameter:{ "CodeEnumerator": "${e://Field/CodeEnumerator}", "CodeClient": "${e://Field/CodeClient}" }Note that in contrast to the example provided by the support page, I use piped in information. In the next step, I encode the JSOn code and add it to the survey string as follows:${l://SurveyURL}&Q_EED=eyAiQ29kZUNvYWNoIjogIiR7ZTovL0ZpZWxkL0NvZGVDb2FjaH0iLCAiQ29kZUtsaWVudCI6ICR7ZTovL0ZpZWxkL0NvZGVLbGllbnR9fQ== However, for some reason, the link only passes the in

1052
J
6 months ago

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