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Discuss Survey Platform solutions, best practices, & more.

  • 5,375 Topics
  • 12,838 Replies
5375 Topics
Mannila
Level 4 ●●●●
MannilaLevel 4 ●●●●
asked in Survey Platform
Add 'Go to Homepage' Button on Each Survey Page

Could we add a button on each page of the survey that says 'Go to homepage,' placed between the ‘BACK’ and ‘NEXT’ buttons, allowing users to return to the beginning of the survey while using individual links (not anonymous links)? I understand that a ‘table of contents’ can achieve this, but is there an alternative that replicates exactly what I described in the form of a button instead?

401
Deepak
QPN Level 8 ●●●●●●●●
5 months ago
J
jdags
asked in Survey Platform
How do you get actual support at Qualtrics?

BLUF: I need a number to an actual person in Qualtrics Finance. Not an e-mail. Not a Customer Support ticket. An actual person that I can talk to on the phone and who has the competency and authority to fix my issue. I have been trying to get a resolution to my situation since the middle of November, 2023. After I paid for an upgraded account I no longer was able to access it. I reached out to customer service, finance, etc. and found no resolution. When it became apparent I was not going to get the timely resolution I needed, I sought to get a full refund and to have my account closed. In the meantime, I created a second, completely unassociated, paid account. Everything was working as it should with the second account...until Qualtrics refunded the money on my second account and downgraded it to a free account, when they should have done this action on the first account that I could no longer access. Per the recommendation on the refund invoice, I have reached out to the Invoice Depa

3385
Michael_Cooksey
Administrator
5 months ago
Y
Yogi_YMS
asked in Survey Platform
Conditionally hiding second level of drilldown based on selection

I am currently working on designing a drilldown question for department selection in my company. The first dropdown allows users to select the department they work in, and the second dropdown allows them to select the specific function within that department. However, I have encountered a challenge when it comes to departments that do not have any functions beneath them. To address this issue, one of our stakeholders has requested that we remove the second dropdown entirely when certain departments are selected in the first dropdown, instead of displaying an empty dropdown or having a "Not Applicable" option. Unfortunately, using a display rule with embedded data is not suitable in this case, as the data does not get transferred to the embedded variables until we move to the next question and return to this page. I'm not a Java Script expert, but I'd like a Java Script solution to this problem. @TomG  Will something related to a .hide() or .remove() work in this case?

331
TomG
Level 8 ●●●●●●●●
5 months ago
Mannila
Level 4 ●●●●
MannilaLevel 4 ●●●●
asked in Survey Platform
Incorporating a login page for participants and the subsequent follow-up survey links

We are currently exploring methods to streamline the follow-up process for participants in a large cohort study. The ongoing baseline survey data collection involves the use of anonymous links shared on social media to recruit participants and build our study panel. Our intention is to follow up with participants every 6 months over a 5-year period.Initially, our plan was to send individual follow-up survey links directly to participants' inboxes. However, we are considering the feasibility of implementing a system where participants, recruited during the baseline, would have a personalized login page. This login would utilize the email address they provided during recruitment and a unique Qualtrics-generated password assigned to each participant. We will share that information with them on their first follow up.Once logged in, participants would have access to their initial follow-up survey and a concealed link to the second follow-up survey. The second survey link would only activate

741
Mannila
Level 4 ●●●●
5 months ago
A
AaronO
asked in Survey Platform
SMS Distribution Export

We currently use Zendesk to trigger surveys in Qualtrics via JSON workflows. When downloading the SMS distribution export for a particular project it doesn’t provide the name of the agent that triggered the SMS survey. Does anyone know if there is a way to pull an export that shows all sent surveys and have the associated agent included? I also noticed in the export there is a blank column called External Data Reference and i’m curious if there would be anyway to associate that with the assignee name from Zendesk. 

100
A
5 months ago
A
Level 2 ●●
AineLevel 2 ●●
asked in Survey Platform
Ticket number and the url of the ticket

does anyone know how to add the ticket number and the url of the ticket by means of dynamic text in the macros (or templates) that we create in the library?

160
A
Level 2 ●●
5 months ago
C
CharlotteDC
asked in Survey Platform
Can I embed a Vimeo video in an email invite?

Hi, is it possible to embed a Vimeo video into a survey invite? (not in the survey itself), I have an embedded Vimeo link which (sometimes) works when I paste it in the source view. But when I try to test send it it doesn’t show and in the preview I see an empty box with IFRAME inside. Is there something wrong with the embedded code (see below, I’ve removed the actual link and replaced it by WEBSITELINK) or is it just not possible to do this in Qualtrics? <iframe src=https://WEBSITELINK width="640" height="564" frameborder="0" allow="autoplay; fullscreen" allowfullscreen></iframe> Many thanks for your help!

382
C
5 months ago
A
anpafford
asked in Survey Platform
Multiple randomization subsets in a block?

Hi everyone, I have a very specific questionnaire that I need help formatting.Within a block, I have 13 questions. Within those 13 questions, I’ve conceptualized them into four subsets:Subset 1: 2x questionsSubset 2: 6x questions [needs randomization]Subset 3: 2x questions [needs randomization]Subset 4: 3x questions [needs randomization]I know it is possible to separate these subsets out into separate blocks, but I really want them to all be on one page. In other words, there should be 5 questions per page. I tried to configure this in the Look & Feel settings (when they are separated into blocks), but Qualtrics still displays them in separate pages.Is there any chance someone can help me with this?Thank you so much!!Alexandra

412
A
5 months ago
E
Level 1 ●
EvaZwLevel 1 ●
asked in Survey Platform
Add data field based on different embedded data fields

Dear Qualtrics community,I have been struggling with this task for several days and appreciate any lead! It should be such a simple thing to do in theory. I hope I am missing an easy solution. In a big survey (>100k responses), the country parameter c (embedded data) stopped working at some point due to technical issues.For those respondents who now don’t have c assigned, I would like to use Q_Language as a proxy of their country (not ideal but better than nothing) = step 1. For those respondents where Q_Language that does not equal a country (e.g. c=JA but Q_Language=JP), this should be adjusted to the country = step 2.I have tried the following approaches when setting up a new data field but none of them were successful:Survey editor, Data tab: Field editor: create new field (coasce) based on c and Q_Language → this gives me country_extended (=step 1) but I can’t make any adjustments/recode in there that allow for step 2. Also, in the field editor I am not able to set up a new var

330
E
Level 1 ●
5 months ago
Y
Yiyawala
asked in Survey Platform
Set Embedded Data

Hi, can someone help me with this request? I have a set number of respondents and each respondent is associated with five companies. I want my respondents to select their name in the first question, then the following questions will be asked for each of the five companies. For example, Jake selected his name for question 1, then the survey automictically pulls in the five company names associated with Jake (A, B, C, D, E). Question 2 will ask how much do you like working with Company A. Question 3 will be how much do you like working with Company B, etc. Is it possible to set this up in Qualtrics without writing custom code? If not, can anyone help me with the code? Thank you! 

161
A
Level 7 ●●●●●●●
5 months ago
E
Level 1 ●
Elisabetta_CarliLevel 1 ●
asked in Survey Platform
Help Needed with Custom Questions (Emoji and Numeric Scaled Question)

Hello, I am new to the platform and  need to transfer some surveys over to Qualtrics as soon as possible. I don’t have HMTL and Javascript knowledge. I need to launch some intercept surveys where there’s a 5 point Likert scale which uses emojis and a separate 7-point scale with numbers and labels for 1 and 7 (see examples in the pictures). Could you suggest any solutions?   

1426
E
Level 1 ●
5 months ago
A
anpafford
asked in Survey Platform
Multiple randomization subsets in a block

Hi everyone, I have a very specific questionnaire that I need help formatting.Within a block, I have 13 questions. Within those 13 questions, I’ve conceptualized them into four subsets:Subset 1: 2x questionsSubset 2: 6x questions [needs randomization]Subset 3: 2x questions [needs randomization]Subset 4: 3x questions [needs randomization]I know it is possible to separate these subsets out into separate blocks, but I really want them to all be on one page. In other words, there should be 5 questions per page. I tried to configure this in the Look & Feel settings (when they are separated into blocks), but Qualtrics still displays them in separate pages.Is there any chance someone can help me with this?Thank you so much!!Alexandra

50
A
5 months ago
H
HappyEvaluator
asked in Survey Platform
Adding a new language (Tigrigna)

Hi,I need to add a translation for a survey but the language I’m using (Tigrigna) doesn’t appear on Qualtrics options. Could anyone guide what is the best way to go about this? Should I create a new language?

100
H
5 months ago
E
Emilie4221
asked in Survey Platform
Why does the SPSS file I download from Qualtrics save to my Downloads folder on my Mac and then appear blank or fail to open in SPSS?

Hi,When I download the SPSS file from Qualtrics, I cannot find the file in SPSS. After the file downloads from Qualtrics, it saves to my Downloads folder on my Mac and then goes blank.  

301
N
Level 2 ●●
5 months ago
N
Level 2 ●●
NripendraLevel 2 ●●
asked in Survey Platform
Count differnce among Data and Crosstab IQ

There is difference in total recorded count among Data and Crosstab IQ tab. Also when we are filtering complete data then there is also difference among them.Can any one help me why such type of issue occurred?

90
N
Level 2 ●●
5 months ago
A
afrah
asked in Survey Platform
Not all question results and data analysis displayed

I created a survey which I have been collecting responses for, but in the Results and Data & Analysis sections, only data for a few of the survey questions is shown, out of order, and some of them have “unexpected error occurred”. I think maybe this might be happening because I published the survey, had someone fill out a response to test it out, deleted that response, then made some changes before republishing and sending out link for my current respondents. But I’m not sure how to fix this problem and be able to see the data for all of my survey questions.

16251
lizb311
Level 3 ●●●
5 months ago
J
Level 2 ●●
JoshURLevel 2 ●●
asked in Survey Platform
Trouble with flatpickr; embedded data not displaying in question

Hello! I’m designing a survey where the time the participants input are manipulated within the survey. In short, I would like to create two new times from what the participant inputted. The following is the JavaScript for the question which stores and creates the two new variables:The following is a subsequent question which displays the newly calculated times (in a separate new block):However, the times are not displayed in the preview version. I’ve made sure to include the variables’ names in the survey flow (embedded data list on the very top of the survey). Help on identifying why the new times are not appearing in the survey would be greatly appreciated. Thank you!

341
J
Level 2 ●●
5 months ago
K
Katarina
asked in Survey Platform
Randomize questions of different groups within block

Hi! I am trying to set up a survey with two questions sets and I would like to randomly select 9 questions from each set to show to participants.E.g.There are 18 total questions in set A and 18 in set B.I would like to randomly select only 9 questions from each of those sets, and have them displayed in randomized order.  Is this something that is possible? Thank you.

1401
lizb311
Level 3 ●●●
5 months ago
D
David_Rod
asked in Survey Platform
Creating workflow or automation to generate a full data export.

HiI would like to create workflow or automation to generate a full data export.When we create an automation as explained here: https://www.qualtrics.com/support/survey-platform/actions-page/etl-workflows/data-extractor-tasks/extract-responses-from-a-survey-task/Only responses collected since the last run are extracted in this task.I want the entire responses to be exported every day (even if no one answered).is this possible?we had this question before but no one answerd:  

5187
B
5 months ago
R
RobertBMills
asked in Survey Platform
Text IQ Issues when Setting up in Dashboard and Survey Platform

I have tried several times to set up TextIQ on the Survey Platform as a way to gain access to the TextIQ variables for analysis outside of Qualtrics (need variables in the data export), but each time I have tried this the TextIQ stops working in the dashboard for the project.  The TextIQ has been set up in the dashboard for quite some time and is relied on by my team for monthly reporting.  As I mentioned, each time I try to replicate some of the TextIQ coding on the Survey Platform, it stops the Dashboard TextIQ from updating.  I have even tried creating a copy of the text field so the names will not be the same. Has anyone else run into this issue or have suggestions?  

240
R
5 months ago
N
Nelly
asked in Survey Platform
How to hide boxes in multiple choice question ?

Hello there ! For aesthetic reasons I would like to remove the boxes under the pictures in a multiple choice question. The aim is that the person only selects/sees the picture. Is there an option in Qualtrics ? Or do I have to use CSS (I’m very new to CSS) ?  Thanks !

572
N
5 months ago
S
Level 1 ●
Stefan_LPLevel 1 ●
asked in Survey Platform
Hoe to recode - i.e. create a new variable from two or more existing variables

edit: SORRY FOR THE TYPO Hello, Hidden autofills appear too complicated for me, so how about a recode like below? How could one go about getting a new variable/column in your data set based on the following: QS2a - multiple choicea) Appleb) Bananac) Coconutd) DragonfruitQS2b - single choice (and only shown if multiple answers at QS2a)a) Appleb) Bananac) Coconutd) DragonfruitI want a recode (call it RQS2b) where(QS2a = Apple AND QS2b = blank) OR QS2b = Apple, then RQS2b = Apple(QS2a = Banana AND QS2b = blank) OR QS2b = Banana, then RQS2b = Banana(QS2a = Coconut AND QS2b = blank) OR QS2b = Coconut, then RQS2b = Coconut(QS2a = Dragonfruit AND QS2b = blank) OR QS2b = Dragonfruit, then RQS2b = DragonfruitPlease please help if you can. QS2a and QS2b exist in my survey, but RQS2b is just theoretical and what I want to create.

271
O
QPN Level 5 ●●●●●
5 months ago
L
LMBPR
asked in Survey Platform
Whats the minimum plan do you need for API access?

I’m having a lot of trouble finding information about the specifics of plans. The pricing not being very transparent doesn’t help much.

611
S
Level 6 ●●●●●●
5 months ago
S
Level 1 ●
Stefan_LPLevel 1 ●
asked in Survey Platform
Autofill a hidden question - Please can someone help!

Hello, If I have a multiple response checklist question such as“Q1 What fruits do you eat?”Apples Bananas Coconut Dragonfruitand a follow up question“Q2 What fruit do you eat the most?” (same scale), how can I get it so I can hide Q2 when Q1 has only one response, and autofill that response in my dataset based on their answer at Q1? Any javascript on Q2 won’t work because the question needs to show for the script to run?  Please note I have very little knowledge of javascript.If anyone can help me I would be so happy - I have tried AI assistance to no avail. I have found similar posts but nothing with my particular problem.

837
S
Level 1 ●
5 months ago
M
Mosaic
asked in Survey Platform
Loop and merge over number of choices

Hi all, I am using loop and merge to loop over a few variables used in a multiple choice question.What I want is to be able to also have a variable that controls the number of choices presented (for example 1-5 in one iteration, 1-9 in the second iteration, 1-3 in the third iteration etc).Any way you can think of to accomplish this? Thanks a bumber in advance!Tanya.

381
A
Level 7 ●●●●●●●
5 months ago

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