NPS in EX PROJECTS | XM Community
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Hi!

 

We are launching a life cycle project, and our main metric is NPS. 

I would need to be able to graphic in the dashboard of this ex survey in a similar way to the EX options for NPS.

I didn't get the NPS question option in the survey, so i uploaded an NPS question from an CX project but i am unsure if this will work once we move to the dashboard.

 

Any suggestions of how can i manage to have NPS in a better way and that works for this EX project? 

You can simply create “multiple choice” question with 11 options and update it’s recode from 0 to 10.

 

 

Then you can apply NPS group punching in survey flow.

 

 

Add both variables in your database.

 

Then you can represent your NPS group percentage and scores.

 

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