back button showing in preview but not in live link | XM Community
Skip to main content
Question

back button showing in preview but not in live link


Forum|alt.badge.img+1

i created a survey with 3 blocks and added the back button. I also enabled “back” button. When others and I previewed it, the back and forth button works perfectly. However, when i send the live link to actual respondents, they said there’s no back button, and I confirmed the live link has no back button. I rechecked the preview, and it still has the back and forth button. Any ideas why and how to fix this?

5 replies

Forum|alt.badge.img+14
  • Level 5 ●●●●●
  • 276 replies
  • October 10, 2023

Did you publish your survey after the back buttons were added in?


Forum|alt.badge.img+1
  • Author
  • 2 replies
  • October 10, 2023

i published and sent links to the survey after i was completely finished revising it. any thoughts? thank you!


MeganZich
Level 5 ●●●●●
Forum|alt.badge.img+35
  • Level 5 ●●●●●
  • 84 replies
  • October 10, 2023

Could you try clearing your cache or using a different browser to test?  I know ours will sometimes get “stuck” in a different version, but once we clear our cache we see what we would expect.


Forum|alt.badge.img+1
  • Author
  • 2 replies
  • October 11, 2023

hi Megan, yes, we had others try on separate computers too!


Forum|alt.badge.img+14
  • Level 5 ●●●●●
  • 276 replies
  • October 11, 2023

I would suggest reaching out to Qualtrics support to see if there’s any issues on their end. 


Leave a Reply