Display pop-up after x connections to the customer portal | XM Community
Skip to main content
Question

Display pop-up after x connections to the customer portal

  • October 12, 2021
  • 1 reply
  • 11 views

Dear Community,
I was wondering if it was possible to configure a pop-up survey based on the # of visits of a user on a customer portal. Let's say that I want to display the survey after 3rd visits. Is it something that someone has managed to do?
Kind regards,
FJ

1 reply

Appzk
QPN Level 5 ●●●●●
Forum|alt.badge.img+34
  • QPN Level 5 ●●●●●
  • 277 replies
  • January 23, 2023

If a particular intercept has to be pooped-up based on number of times the visitor has visited the portal, I suggest having a backend java script variable setup which captures the visting number where intercept then can be configured to display when a variable is equal to 3.
Variable in the backend of the portal: VisitorCount
Qualtrics configuration: Trigger the pop-up when javascript variable 'VisitorCount' equals 3
Hope this helps!


Leave a Reply