scoring gives wrong numbers (e.g. 42 instead of 5) | XM Community
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scoring gives wrong numbers (e.g. 42 instead of 5)

  • February 24, 2022
  • 3 replies
  • 235 views

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Hi everyone. I have just exported my manually scored survey responses (scores from 1 to 6). Instead of seeing my manually entered scores, I'm getting for instance a 42 instead of a 5 or a 39 instead of a 2. I'm using Qualtrics for quite a while now and have never encountered this problem. Is anyone able to help, please. Thanks very much, Fabiola

grahulp5
QPN Level 3 ●●●
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  • QPN Level 3 ●●●
  • February 24, 2022

Maybe while turning on scoring it might have accidentally added 1 to every statement/question. Or there might be some operations going on in backend.
Better try to get value at every question using console.log() in JS of every question which will help you to identify the real issue behind.


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  • February 25, 2022

thanks so much for your pointers. I'm not sure I know enough of JS to execute your suggested solution. But maybe I can find a colleague who does.


jmborzick
QPN Level 5 ●●●●●
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  • QPN Level 5 ●●●●●
  • February 25, 2022

Fabi When you export, are you exporting "recoded values?" instead of the entries?


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