Failure of getSurvey() in the R API
Hi
I have been using the R API successfully to pull my data in for statistical analysis and reporting. However, I have not used in about 3 months and when I came back to do this work I was unsuccessful. Here are my steps and error.
registerOptions(api_token=APIkey, root_url=baseURL)
surveys <- getSurveys()
surveys
This produces the list of surveys table shown in https://api.qualtrics.com/docs/response-exports
Survey Table in R
| | id | name | ownerId | lastModified | isActive |
| --- | ------------------- | -------------- | --------------------- | ------------------- | :---------: |
| | SV_0fHnuNimdt3R9pX | Newer Name | UR_123456789012345 2 | 017-05-25T22:15:22Z | TRUE |
| | SV_0zSlknmZXhJ4BAx | TestFromURL | UR_123456789012345 2 | 017-05-24T20:26:13Z | FALSE |
| | SV_0x1XmEv9pCD2asB | Test | UR_123456789012345 2 | 017-05-24T16:07:23Z | FALSE |
| | SV_3V7MgGcbG4YA3NH | Test Survey 2 | UR_123456789012345 2 | 017-05-24T21:10:21Z | FALSE |
| | SV_4SRzY5wAmUZSzkx | TestFromUrl2 | UR_123456789012345 2 | 017-05-24T21:07:15Z | FALSE |
| | SV_4VxakCgq7b1eU8B | TestFromUrl2 | UR_123456789012345 2 | 017-05-24T21:06:42Z | FALSE |
| | SV_5Ae4nEvcCXslEmR | Simple | UR_123456789012345 2 | 017-05-25T20:52:09Z | FALSE |
| | SV_5d16l4JrllvxLXf | Second Project | UR_123456789012345 2 | 017-05-18T19:49:31Z | FALSE |
| | SV_7TZNw44dHLLPRt3 | TestFromURL | UR_123456789012345 2 | 017-05-24T20:27:15Z | FALSE |
| | SV_9vTqLp3Yk8LofjL | Timezone Test | UR_123456789012345 2 | 017-06-09T19:29:58Z | TRUE |
| | SV_eVPWQKXxLplsOdP | QuestionTypes | UR_123456789012345 2 | 017-06-05T23:01:12Z | TRUE |
Then I use following syntax to pull the survey response data:
timezoneSurvey <- getSurvey(surveys$id[10])
or alternatively
timezoneSurvey <- getSurvey("SV_9vTqLp3Yk8LofjL")
or alternatively
timezoneSurvey <- getSurvey(surveys$id[10], force_request = TRUE)
or alternatively
timezoneSurvey <- getSurvey("SV_9vTqLp3Yk8LofjL", force_request = TRUE)
Please note that I have substituted the Survey Table and IDs from the aforementioned documentation instead of the Survey Table and IDs from our own account. I would rather not post these publicly, however, the syntax is is the same.
Please also note, that getSurveys() above is supposed to get a list of surveys, which is does as in the example above. getSurvey(), without the trailing 's' is supposed to get the survey data. Please scroll to the bottom of the documentation in:
https://api.qualtrics.com/docs/response-exports
Instead of getting the data, I receive the following error message:
Error in qualtRicsResponseCodes(res) :
Qualtrics API complains that the requested resource cannot be found (404 error). Please check if you are using the correct survey ID.
Finally note that this syntax was working a few months ago. So, it appears that a bug was introduced into the Qualtrics API for R.
Has anyone else encountered this problem and found a solution?
Occasionally, I've found that qualtRics will throw that error when nothing is wrong, and that repeating the command will result in success. In my experience, 404s happen because of a hitch in the two stage response export process that getSurvey() is managing. If you haven't already, try running it again.
Try other R x Qualtrics API packages like qualtricsR, https://github.com/jamesdunham/qsurvey, then if those don't work try opening up a jupyter notebook and following the python tutorial in the API documentation.
Thanks tmcmanus.
I of course tried it repeatedly, but am now trying it again a week or so later. But no luck. It is the same old message.
I then tried qualtricsR and updated my R to the latest. qualtricsR does not work either. According to its github page (https://github.com/saberry/qualtricsR) to get survey data, you use:
_exportQualtricsData("username", "token", "idString", dropExtra = TRUE)_
however, when I do this, I receive the following error:
_Error in exportQualtricsData("myusername", "mytoken", :
could not find function "exportQualtricsData"_
Of course, I have swapped out my true user name and token for security purposes in the above error message.
So, still no luck!
Thanks for your help.
Joe
+1Strange, I use the package daily with various automated processes and I am not having any issues. Have you tried sending the requests through Postman or something to see if they work that way?
Hi RTSullivan,
I don't know what Postman is. But perhaps there is a more mundane explanation. I am running on Mac. Are you running on Windows or Linux?
Joe
+1I am running on Windows. This question would be best answered by the package creator by filing an issue at https://github.com/JasperHG90/qualtRics/issues. JasperHG90 can help you troubleshoot your problem.
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