Hey!
My organization recently launched a web chat service through Genesys. At the end of a conversation, an anonymous survey link is shared with customers to provide their feedback. I am wondering if there is a way to pull operational data from the chat (ie, date, duration, conversation ID, etc) through the survey link to provide the appropriate operational context to the survey responses. Qualtrics’ support told me this would require a custom code solution. Has anyone done this? What steps did you take to set it up?
