How do I delay the timing of my creative for an in-app survey? | Experience Community
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How do I delay the timing of my creative for an in-app survey?

  • January 31, 2023
  • 2 replies
  • 278 views
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I'm running a survey on a specific page of our mobile app, and I want to trigger the survey only after the user has spent a certain amount of time on that page.
When I run intercepts on our website, I'm able to add a delay to our creative within the creative options:
Screenshot 2023-01-31 at 5.22.55 PM.pngYet when I look for these options for in-app surveys (either within creatve or display logic), no such option exists. The only thing qualtrics offers is 'time spent in app' but that applies to the entire app session, and not the time spent on a specific page.
Screenshot 2023-01-31 at 5.16.26 PM.png

2 replies

Appzk
QPN Level 5 ●●●●●
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  • Appzk
  • QPN Level 5 ●●●●●
  • February 3, 2023

I suggest to add a exclusive conditions for each page where you want to evaluate the time spent.

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  • emaenner
  • Author
  • February 3, 2023

Appzk i'm not sure what you mean - I have a custom property created for the specific page, but as far as I know, the only way to apply conditions around time spent is through the 'time spent in app' variable qualtrics has, and that applies to the user's entire visit. For example if I have the conditions set up as: custom property = [specific page] and time spent in app >= [30 seconds] - after they have spent at least 30 seconds anywhere in the app, the survey will display the second they open the specific page. I want it display after they've spent at least 30 seconds on that specific page.

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