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Send a "Thank You" to Certain Groups of Finished Respondents


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I know how to send a general "Thank you" to every finished respondent, but is there a way to send specific "Thank you" emails to different groups of finished respondents? For example, if a respondent has given a promoter score, you may want to word the "Thank you" email differently to the "Thank you" email you send to your detractors. I cannot find anyway of changing the recipients nor adding in conditional criteria when sending a "Thank you" to a distribution group.

Best answer by MsIreen

Hi, Instead of sending the thank you email, you can trigger an email with certain conditions via Tools>Triggers>Email Triggers. you can set up the condition and pipe the respondents email in the address field, for example as below: !
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MsIreen
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  • Level 5 ●●●●●
  • 456 replies
  • Answer
  • January 7, 2019
Hi, Instead of sending the thank you email, you can trigger an email with certain conditions via Tools>Triggers>Email Triggers. you can set up the condition and pipe the respondents email in the address field, for example as below: !

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  • 2 replies
  • January 28, 2022

Outdated, it cannot be done now


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