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Hi all, 


I have a survey to send to a panel where I have multiple email addresses for some members of the panel, and I’m not sure which email address is more effective.  If I send an email to Ryan at both r@gmail.com and y@gmail.com, and they respond to r@gmail.com, is there a way that I can use the Workflow XM Directory task to opt-out the contact with r@gmail.com from the list?

Assume that each panel row has the other email as embedded data. I know I can find the correct contact, but I’m not sure I can edit the opt-out status via the XM Directory task. 

Alternatively, there another workaround that I’m missing?

Thanks!

@rf91NYU Yes, you can use XM Directory Task to Unsubscribe. 

Also, you can use API for the same.

 


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