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Michael_Cooksey
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24 days ago

Customer Experience (CX)

Discussions on Customer Experience.

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  • Welcome to the Customer Experience Thought Leadership topic! Thank you for joining us! 🎉

    Article by
    JamesScutt
    JamesScutt
3 Topics
JamesScutt
Administrator
JamesScuttAdministrator
published in Customer Experience (CX)
Welcome to the Customer Experience Thought Leadership topic! Thank you for joining us! 🎉

I’d like to warmly welcome you to our community. 👋 I’m thrilled you’re here, and I hope you find not only this topic but the entire Experience Community and Leaders Network to be an invaluable resource. The customer experience industry is composed of individuals from diverse backgrounds, bringing a wealth of thoughts, perspectives, and ideas. Together, we can harness these unique insights to tackle shared challenges, spark thought-provoking conversations, and support each other’s growth. Whether you are focused on improving experiences for customers, patients, citizens, volunteers, or any other group, the challenges you face are more common than you might think. So, bring your experiences, ideas, and challenges! Our community is a welcoming and supportive space where you can connect with others who share your passion for enhancing experiences and fostering personal and organisational growth. Don’t hesitate to jump in - If you have any thoughts or questions, feel free to start or join

250
JamesScutt
Administrator
JamesScutt
Administrator
JamesScuttAdministrator
posted in Customer Experience (CX)
How did X4 SLC attendees vote? Do you agree with them?

We asked attendees at X4 in Salt Lake City to vote on some key questions. They think its either 1 or 2, how would you vote?

220
JamesScutt
Administrator
JamesScutt
Administrator
JamesScuttAdministrator
posted in Customer Experience (CX)
NEW XM Institute Research: Consumer Channel Preferences and Priorities for 2025.

TL;DR: The research identifies shifting consumer channel preferences and highlights the importance of adapting strategies to meet these changing demands. Key points: Consumers increasingly prefer digital channels for interactions, especially mobile and social media. Personalized experiences are becoming crucial in engaging customers effectively. Trust and transparency are key factors influencing consumer decisions. Brands must harness data to anticipate and respond to customer needs. Sustainability and ethical practices are increasingly valued by consumers when choosing brands. The full content is about a 5-minute read. https://www.xminstitute.com/research/consumer-channel-preferences-priorities-2025/ How is your organisation planning to adapt to the changes in consumer preferences?

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JamesScutt
Administrator

Read Me: How to use the new Experience Community 💜

Michael_Cooksey
Administrator
24 days ago

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