How to calculate Completion and Satisfaction rate from the Qualtrics Survey? | XM Community
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How to calculate Completion and Satisfaction rate from the Qualtrics Survey?

  • May 27, 2019
  • 3 replies
  • 154 views
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How is Completion and Satisfaction rate is been calculated using Qualtrics Survey?

Best answer by KendraR

Hi, @Rajneesh! As @Shashi already mentioned, you can find more information on how Completion Rate is calculated here. As far as Satisfaction Rate, you may find this resource on CSAT to be useful, as this article dives into what CSAT is and how it can be calculated. 😀

    3 replies

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    • Anonymous
    • May 27, 2019
    Hello @Rajneesh , For completion rate check this resource
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    • Rajneesh
    • Author
    • May 28, 2019
    Hi Shashi, Thanks for the rep> @Shashi said: > Hello @Rajneesh , > > For completion rate check this resource > @Shashi said: > Hello @Rajneesh , > > For completion rate check this resource Hi Shashi, Thanks for update. If you could help me to understand calculation involved in getting these metrics(Completion Rate and Satisfaction Rate) from the Survey (Source)data.
    KendraR
    Qualtrics Employee
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    • KendraR
    • Qualtrics Employee
    • Answer
    • June 10, 2019
    Hi, @Rajneesh! As @Shashi already mentioned, you can find more information on how Completion Rate is calculated here. As far as Satisfaction Rate, you may find this resource on CSAT to be useful, as this article dives into what CSAT is and how it can be calculated. 😀
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