We are using a common device to survey an offline population. The issue we are running into is this:Once an employee completes the survey, the next employee receives the message: “you’ve already completed this survey”.The only way we have found around this is cumbersome. We have to clear the cache after every survey completion on the device. This is time consuming, and doesn’t work well when trying to survey a large population.We do utilize an authenticator on our survey. Does anyone know if its possible to work in code to auto-clear the cache upon authentication, or some feature in Qualtrics that will fix this issue? We have not been able to figure out a better solution.

Hi @XM_JoshB,Since you mention clearing cache works, is the “Prevent multiple session” enabled in survey options?Will disabling it help?More information:Step 3: Configuring Project Participants & Distributing Your Project (qualtrics.com)

@Chee Heng_SZ, I’ve passed this information down to the local team working with the device. I believe we already disabled this, but I could be mistaken.I am hoping this will be the solution they are looking for.

You've already compelted this survey error

You've already compelted this survey error | Experience Community

Sign up

Login to the Community

Scanning file for viruses.

This file cannot be downloaded