Experience Community

There will be a temporary pause on processing Evolve Product Ideas for the month of October. We apologize for the delay in actioning your feedback. Normal processing time will resume in November.For urgent requests, reach out to your account team to submit ideas internally.

Important news about Evolve idea processing in October, plus meet our redesigned AI Assistant! We're also celebrating member level-ups, featuring this week's standout comment, and announcing a merch sale. Catch all the highlights below!Congratulations: ​@hihiall, ​@KentPenicook for reaching Level 1!​@jb_lumanity, ​@rs2, ​@WesD, ​@NguyenPhiLong, ​@Chipper, ​@enolton for reaching Level 2!​@SabrinaC for reaching Level 3!Evolve Ideas Program: There will be a temporary pause on processing Evolve Product Ideas for October. We apologize for the delay actioning your feedback. Normal processing time will resume in November. For urgent requests, reach out to your account team to submit ideas internally.  Merch Store: Got some extra community points lying around? We have a sale on merch items! Community AI Chatbot: Our Community AI Assistant has a fresh new look! Give it a spin and tell us how it's boosting your Qualtrics game! 🎉Featured members earn 50 points!This week's outstanding comment goe

Celebrating International Literacy Day - September 8thThis September, we're honoring International Literacy Day by celebrating how reading and writing expands minds, educates communities, and connects us across cultures worldwide! Task: Share a piece of literature that's made an impact on your life! We want to celebrate ALL the forms of reading and writing that have enriched your life. Consider sharing:A book that changed your perspective A magazine or article that sparked a new interest A poem that moved you A comic book or graphic novel Song lyrics that became meaningful to you A children's book that your kids love  A blog post or online piece that taught you something A recipe or how-to guide that opened new possibilities Academic papers or journals that expanded your thinkingLet's fill our community with literary love!  During the first week of each month, we will post a new question, topic, or activity for you to connect with the community and earn a badge. All community members w

Today we’re going to talk about creating Text iQ Widgets for Dashboard Reporting.  FAQ for Text iQ Widgets in Dashboard Reporting What is the Response Ticker Widget and when should I use it?The Response Ticker Widget displays individual text responses in a scrolling list with real-time feedback and sentiment indicators. It's ideal for live dashboards or sharing customer comments with stakeholders. To add it, go to dashboard > edit > add widget > select "Response Ticker Widget."How does the Text iQ Bubble Chart Widget work?This widget visualizes sentiment breakdown using bubbles, where each bubble represents a topic. Bubble size shows response count, and colored rims indicate sentiment. It's perfect for quickly identifying trending topics and their sentiment. You can click bubbles to drill down into subtopics.What is Key Driver Analysis and why is it useful?Key Driver Analysis shows correlations between outcome metrics (like NPS or satisfaction) and feedback topics. It identifi

Explore the personalized guidance of Qualtrics Success AI Assistant, boost efficiency with Gainsight’s enhanced search filters, and check out this week’s innovative community solutions.Congratulations:​@Oreg.students, ​@NguyenPhiLong, ​@JohnDod, ​@Ctop2, ​@rs2 for reaching Level 1! Check out the new Qualtrics Success AI Assistant! View this demo on how it can recommend personalized learning tasks based on your license and experience level and give step-by-step guidance to help you accomplish them! Get quicker results with Gainsight’s Search Filter Capability. Filter by Topic, Community Category, or Tag: ​@jake_dufinetz shared a handy  workaround that lets you export all survey responses every day, not just the new ones since the last export—a great fix for the usual automation limits!Featured members earn 50 points!This week we have two winners: ​@rs2 for sharing how to combine the power of AI + Community to create a solution ​@JordanDrieamNL for returning to their post to confirm th

Today, you’ll learn how to personalize your dashboard by creating and incorporating custom metrics.  FAQ for Personalizing Dashboards with Custom MetricsWhat kind of data can I use to build a custom metric? You can use a wide variety of data fields from your dashboard, including numeric values (like satisfaction scores or progress), counts of text fields (like open text responses), and survey metadata (like Responses or Duration). You can combine these with mathematical operators like division, multiplication, and addition.How do I troubleshoot a custom metric that isn’t working?The most common issue is an invalid equation. Look for a red triangle with an exclamation mark in your equation box. This often means there is an error in your formula, such as an extra operator or a metric that isn't separated by a function. You should also ensure that your metrics are correctly labeled and filtered.Can I use a custom metric in other dashboards?Custom metrics are only available in the dashboar

Discover how the survey sidebar tooltip can make your workflow easier. Plus, get exclusive opportunities to test fresh Qualtrics features before anyone else by joining the Early Access Program!Congratulations:​@EmmaOGC, ​@dp-goto  for reaching Level 1! ​@hilaryk for reaching Level 2!Want a quick recap of the coolest product innovations each month? Check out our new Monthly Product Innovation Spotlight category! Join our Early Access Program to try out new features before anyone else and help shape the future of Qualtrics products! See a post you love and want to share? Give Gainsight’s share feature a spin and spread the word!Ever wish for a handy tooltip on the survey sidebar? Thanks to ​@Mohsen, it’s now live—making survey creation smoother and less confusing!Featured members earn 50 points!We love when authors pop back into the convo years later to help out. Huge thanks to ​@w.patrick.gale for sharing your insights and getting Comment of the Week! Subscribe to Week in Review and get

Learn how to enable session replay to reproduce a user’s website journey.  FAQ: Setting Up Session CaptureDo I have to deploy new code for Digital Experience Analytics or session replay?You only need to deploy new code if you are using a new Website / App Insights project. If you’re adding Digital Experience Analytics or session replay to an existing project, you don’t have to deploy new code.How long will my sessions be recorded for?The maximum length of a session is 24 hours. Once a session reaches 24 hours of recording, it'll be closed. Sessions close after 30 minutes of inactivity. Find More Resources here:Digital Experience Analytics OverviewSetting Up Session CaptureData to Collect (DXA)

Another week, another round of awesome achievements and helpful discoveries from our community!Congratulations ​@tlawish, ​@jasonferns, ​@Kfisherk, ​@LTaylor for reaching Level 1! ​@jake_dufinetz for reaching Level 3!​@jmc02 updated a 5-year-old post with new information. Thanks for sharing! "How to have a checkbox in your survey" is trending this week.Featured members earn 50 points!This week’s outstanding comment goes to ​@lizb311! Her detailed and easy-to-follow contribution has so far helped 4000+ members! Great job!  Subscribe to Week in Review and get it delivered every Friday morning—perfect with your coffee, tea, or whatever keeps you warm.

In this second installment of our AI Insights Series learn how you can ask personalized follow-up questions for richer insights.  FAQ: Adaptive Follow-up Feature  What is the Adaptive Follow-up feature?The Adaptive Follow-up feature is an AI-powered tool designed to enhance your survey responses by intelligently identifying key points in open-ended text answers and automatically generating personalized follow-up questions. Who can access the Adaptive Follow-up feature?This feature is currently available only to users on Qualtrics' new AI-powered product suites.How does the Adaptive Follow-up work?When respondents provide open-ended text responses, the Adaptive Follow-up analyzes their comments to identify significant themes or issues. It then generates specific follow-up questions that help clarify these points and gather more detailed information necessary for actionable insights.How do I enable Adaptive Follow-up in my surveys?To turn on Adaptive Follow-up:Select the question you wan

Get started with Text iQ by leveraging Qualtrics' pre-built topic models. This tip is especially useful for those who want to analyze open-ended feedback efficiently and effectively.  FAQ for Building a Text iQ Model What is a Text iQ pre-built topic model?Qualtrics provides pre-built topic models for various industries, such as Airlines, Government, and Retail Banking. These models come with a set of pre-defined topics and sub-topics that you can use as a base for your own analysis. This saves you the time and effort of building a topic model from scratch. For more information on Text iQ, you can visit the Qualtrics support page on Getting Started with Text iQ.How do I access and use a pre-built topic model?You can access Text iQ from the Dashboards page by clicking on the magnifying glass icon. After selecting your open-ended text question, click on "Import topics" and then "Select a Qualtrics topic library." From there, you can choose the library that best fits your needs, preview t

Celebrating World Photo Day (August 19th) and the art of capturing life's moments. Task:  Share a photo that tells a story! Whether it's a snapshot from your phone or a carefully composed shot, we want to see the image that means the most to you right now. Want to share your photo with even more people? Submit it to NPR for a chance to be featured in an upcoming newsletter! (This is separate from our Badge of the Month program) Need some inspiration? Everyday Moments:Your morning view or daily ritual Something that made you pause and smilePeople & Connections:Candid moment with family, friends, or petsYour World:Local spot that feels like homeMemory Makers:Place with special meaning Small achievement or celebrationStill stuck? Check your recent photos - which one makes you want to tell someone about it? That's your story! During the first week of each month, we will post a new question, topic, or activity for you to connect with the community and earn a badge. All community members

This week brought exciting milestones as four members leveled up, our London community prepares for the first in-person Experience Community gathering. Plus, see how one member's ChatGPT collaboration led to our Comment of the Week!Congratulations ​@bench, ​@Mattalica1972, ​@Regan for reaching Level 1! ​@sophie_gr for reaching Level 2!Are you based in London and want to meet other community members? Join our first ever Experience Community in-person event on Thursday, September 18th. Sign UpShare your swag/badge on LinkedIn and earn 50 points!​@pamelalbeck rocking her backpack in DC!Featured members earn 50 points!Congrats to ​@tlawish for Comment of the Week! With help from ChatGPT they were able to come to a solution and returned to their post to confirm it worked! Subscribe to Week in Review and get it delivered every Friday morning—perfect with your coffee, tea, or whatever keeps you warm.

To create an Idea, you must…1 | Navigate to Evolve 2 | Search for an Idea 3 | Create a Product Idea 4 | Track an Idea’s status FAQ1 | Navigate to EvolveClick “Ideas” in the top navigation of the XM Community to access Evolve Read this post, the Product Ideation Overview | Evolve post, and the instructions under the header “Evolve” before accessing the Evolve tableNoteIf you are unable to view the Evolve table, your device security settings are likely blocking third-party scripts and ads. Unfortunately, there isn’t anything we can do to prevent this, as we cannot influence customer device security settings. We recommend you either access Evolve on a personal device to submit ideas, or that you contact your AE or CSM to submit ideas on your behalf. If you would like, one of our Admins would be happy to contact your account team on your behalf. We apologize for the inconvenience and value your ideas.  2 | Search for an IdeaIn the Evolve table, click the search box below the text “Search I

Alex will walk you through how to enable AI features in your Qualtrics account:  FAQ for AI Administration: Why can't I see the "Admin" or "Organization Settings" options?These settings are only visible to users with Brand Administrator permissions. You will need to contact your organization's Brand Admin to have them make these changes or grant you the necessary permissions.I enabled an AI feature in the main settings, but a user still can't access it. What's wrong?You must also check the user's individual permissions. Go to the Users tab, select the user, and ensure the specific AI feature is enabled in the permission tables under both the General and Survey Platform tabs.What's the difference between the brand-wide settings and user settings?The settings under Organization Settings > AI act as the master controls, making features available to the entire brand. The settings under the Users tab allow you to fine-tune which of those available features a specific individual can actua

Two new Level 1 members, a rare Level 6 achievement spotlight, steps to refresh top older posts, and a comment that resolved a nearly year-old issue.Congratulations ​@RAlbert and ​@youngnavy for reaching Level 1! We know older posts can still be useful, so we’re rolling out a focused effort to refresh top-performing content and make sure they’re accurate and up to date.Share your Qualtrics badge/swag on LinkedIn + Earn 50 points!​@kgillis showed off her Level 6 badge on LinkedIn. Fun fact: She’s 1 of only 20 community members to achieve this milestone!Featured members earn 50 points!Congrats to ​@Tom_1842 for Comment of the Week! His custom code solution solved a problem originally posted nearly a year ago!  Subscribe to Week in Review and get it delivered every Friday morning—perfect with your coffee, tea, or whatever keeps you warm.

Turn your LinkedIn badge posts into community points, discover advanced nomination survey techniques, and more!Congratulations ​@Mark d., ​@KatMand2, ​@DarPsh for reaching Level 1! ​@VKDoshi, for reaching Level 2!​@kgillis for reaching Level 6!You already knew that showing off your Qualtrics merch on LinkedIn earns you 50 points, but now you can rack up extra points every time you level up by sharing your new badge! Learn more about maximizing your community points.Learn how members are sharing strategies for creating nomination surveys with searchable dropdowns and multiple selections. Perfect for awards, recognition programs, or any time you need users to easily find and select from long lists. Learn about Qualtrics AI Assisted Topics and how it can streamline your text analysis. Featured members earn 50 points!This week's spotlight shines on ​@RAlbert and ​@Haimanti! We're celebrating ​@RAlbert for taking the time to circle back and share their solution with the community, and ​@Hai

Qualtrics Reputation Management projects integrate customer feedback and online review data onto the platform, which can then be used in dashboards to showcase customer insights.  FAQ for Online Reputation Management  What is online reputation management (ORM)? Online Reputation Management (ORM) in Qualtrics is a feature that allows businesses to integrate online reviews from various platforms into their Qualtrics program. What types of Reputation Management Projects does Qualtrics offer? Qualtrics offers several types of Reputation Management (RM) projects, each designed to help businesses manage their online reputation effectively. These include:Connect to Google Places This solution allows you to import Google Reviews into Qualtrics for dynamic reporting and workflows, and also enables you to respond to reviews directly within the Qualtrics dashboards.Search the WebEven if you don’t have accounts on major review sites, Qualtrics can automatically search the web for reviews about you

This week brings good news for merch lovers, explores how AI is reshaping community workflows, dives into customization possibilities for Qualtrics' latest Calendar Question Type, and celebrates members who exemplify best practices in technical problem-solving.Congratulations​@Romanoman  for reaching Level 1!​@agrm, ​@Haimanti for reaching Level 2!Community Merch Store issues have been fixed and orders are processing again. If you recently submitted an order and it hasn’t been approved, please try resubmitting again. How is AI changing your Experience Community workflow? Share your thoughts.Qualtrics released a new Calendar Question Type, but need more customization options? Join the discussion on extending functionality.Featured members earn 50 points!This week's standout comment goes to ​@mikasar12! They included detailed troubleshooting steps and what they'd already tried—helping the community provide faster, more targeted solutions.  Subscribe to Week in Review and get it delivered

Learn how to use query strings to set embedded data values, pass information from one survey to another, and apply your skills to more advanced use cases.     FAQ for Embedded Data with Query Strings Can I add more than one query string to a URL?Yes, but there are additional formatting requirements. The very first query string on a URL will begin with “?”, and all subsequent query strings will begin with “&”. For example:[survey URL]?EmployeeID=123&Cohort=BCan I use query strings to pass multiple values for the same field?Yes. For example, you could write:[survey link]?Client=Qualtrics&Client=SAP and the result would be that the field “Client” has a value of “Qualtrics, SAP.”How do I troubleshoot a query string that isn’t working?Make sure the field name in your query string is identical to the field name in the survey flow. This is case-sensitive. If your field name has spaces or special characters, you will need to make sure they are properly URL-encoded. Use a free URL e

Discover expert strategies to keep your respondents engaged from start to finish, dive into creative solutions for downloadable survey receipts & find out which community member earned this week's standout comment recognition!Congratulations​@AngieYYS7661, ​@RLord, ​@kanupriya003   for reaching Level 1!​@KathyM , ​@JMyers for reaching Level 2!Have experience creating downloadable completion receipts in Qualtrics? Share your ideas with ​@Lapwing! Learn Qualtrics' 4 proven strategies to prevent survey drop-offs and boost completion rates - from optimal survey length to mobile optimization. Have Javascript experience? Help ​@torrere calculate and display real-time values from multiple matrix tables on the same page!Featured members earn 50 points!This week's outstanding comment comes from ​@parkie_0007! Thanks for the helpful solution confirmation and the shoutout to teamwork!    Subscribe to Week in Review and get it delivered every Friday morning—perfect with your coffee, tea, or wh

What song takes you back to an unforgettable moment? Whether it's your road trip anthem, adventure soundtrack, or a track tied to an amazing memory, we want to hear it! Task:  In celebration of our rebrand to Experience Community, share your favorite experience-related song and tell us the story behind it. What moment does it capture? What memories does it unlock?   During the first week of each month, we will post a new question, topic, or activity for you to connect with the community and earn a badge. All community members who join our team and contribute a thoughtful comment to this month’s discussion, between July 1 and July 31, will receive this badge worth 50 points by the end of the month.  

 Learn how to set static and dynamic embedded data values in the survey flow.   FAQ for Embedded Data in the Survey Flow Does it matter where in the survey flow my embedded data block is placed?Yes! If an embedded data value relies on the answer to a certain question, you need to make sure the embedded data element is below the block containing that question in the survey flow. Learn more on this page. Where can I learn more about setting embedded data in the survey flow? Learn more and find examples on this page! Basecamp Course: Building a Survey Project

This week we're highlighting an AI-powered research demo that gets you insights in minutes, celebrating community achievements, and showcasing a creative student who embedded Tetris directly into their survey.Congratulations​@dcousineau for reaching Level 1!​@JBrim for reaching Level 2!We’ve located the issue with the merch store and are working on a solution. We anticipate processing orders again next week. Join our live Qualtrics demo to see Edge Audiences and how you can get consumer insights in minutes instead of weeks to finally keep up with fast-moving markets.See how one student embedded a playable Tetris game directly into their Qualtrics survey and solved the tricky iframe focus issue to create seamless interactive experiences. Great job ​@JPsychACAP!Featured members earn 50 points!We always appreciate when members return to their posts to confirm which answer solved their problem! Great job ​@dcousineau Subscribe to Week in Review and get it delivered every Friday morning—per