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Pages that are bolded indicate new product features or new support pages. To submit your own update requests or feedback, please use the Feedback intercept you can find on the support site. CoreXM 1. SMS Access by Country: Removed Austria & Hungary, added Singapore. 2. XM Directory Task: New task in Actions. Replacing the Distribute Survey Task. Not available in Lifecycle Actions. 3. Reference Surveys: New section on translating reference surveys. EX 1. Participant Tools: New section for “Update All Action Plans with Current Metadata” option. CX Dashboards 1. Distribution Reporting: New subsection on which distribution methods are available for distribution reporting. Website / App Feedback 1. Tracking Content Helpfulness: New common use case!

Pages that are bolded indicate new product features or new support pages. To submit your own update requests or feedback, please use the Feedback intercept you can find on the support site. CoreXM 1. User, Group & Division Permissions: 3 new permissions: Manage Screen-Outs, Allow Tallying of Screened Out Responses, & Manage CX Users. 2. SAML Certificate Rotation: Action needed from SAML SSO users. 3. Best Practices and Troubleshooting Embedded Data: Added character limit suggestions for names and values, in accordance with XM Directory limits (Contacts on the old experience do not have this limit) EX 1. Participant Import Automation (EL): Update to participant automation conditions for Date fields.

Pages that are bolded indicate new product features or new support pages. To submit your own update requests or feedback, please use the Feedback intercept you can find on the support site. CoreXM 1. Browser Cookies & Compatibility: Both QST cookies have a note on third party function. 2. Notifications Feed: Launched. 3. Notifications Feed Task: Launched. CX Dashboards 1. Text iQ for Ticketing: Now launched. EX 1. Survey Flow (EE & EL): Text iQ-powered survey flows are now available in engagement & lifecycle projects. 2. Survey Flow (360): Text iQ-powered survey flows are now available in 360 projects. 3. Email Messages (EE & EL): New subsections clarifying functionality for participant reminder rules 4. Email Messages (360): New subsections clarifying functionality for subject/evaluator reminder rules Website / App Feedback 1. Website / App Feedback Browser Cookies: New cookie behavior - note at top of linked section.

We want to introduce Community Nice Notes for this All-Inclusive X4 Pass Giveaway 🏆️ Competition! 🏆️ Here at Qualtrics we do something called Nice Notes, where we are able to publicly recognize colleagues who have done amazing work, and frankly, something nice. We want to hear about how other community members have made your Qualtrics XM Community experience truly unique. How it Works It's simple - give a shoutout to community members who deserve to be recognized! * Comment on this thread and be sure to tag the user. This can be someone that helped you solve difficult problems, made you feel like you are a part of the community, offered you advice, or who has gone above and beyond for you! * Get creative with how you share their kindness. Write a thoughtful post, create a poem, draw a picture, post a video, or do whatever feels right! How to Win If you have a Nice Note submitted about you, you will be entered for a chance to win the all inclusive x4 pass. A few things to keep in m

Pages that are bolded indicate new product features or new support pages. CoreXM 1. Summary Report: User Engagement: New summary report! Launched to all brand admins. 2. Managing Topics: Deleting Multiple Topics at a Time: New bulk topic delete. 3. User, Group, & Division Permissions: Revised for new permissions & to reflect permission availability in UI. CX Dashboards 1. Dashboard Role Data Restrictions: Revised section on interactions between role & user restrictions. Website / App Feedback 1. Passing Qualtrics Data to Adobe Analytics: Revised Q_AA_PARAMS steps under Server Side Beacon.

This 🏆️ challenge 🏆️ will test your knowledge and Qualtrics skills across all product lines. Let’s see how well you know our digital support resources! How it Works For the next 5 weeks, we will add a weekly riddle to this thread on Monday mornings that tests your Qualtrics knowledge. The riddle will lead you to a specific support or community page. Some riddles will take you to a single page, while others are a bit more tricky and require you to solve a second riddle and visit multiple pages. When you think you’ve solved a clue, you will want to go to the support or community page described, and scroll all the way to the bottom of the page to reveal next steps. If you are on the right page, an intercept will appear (as exampled below) and you will be prompted to enter a Clue Code or Final Code. Be sure to read each weekly riddle instructions carefully. ! How to Win The first person to solve the riddle of the week and fill in the correct code on the intercept will win one of the

Pages that are bolded indicate new product features or new support pages. CoreXM 1. Getting Help & Providing Feedback: Submitting an Idea: Directions on the new ideation process. 2. Collaborating on Projects: Trial accounts can now collaborate. All corresponding sections / notes modified. 3. Trial Accounts: See above. EX 1. Focus Areas Widget: Interpretation: Added a section called “Order of Cards.” 2. Participants Basic Overview (360): General improvements. 3. Unique Identifiers (360): General improvements. 4. Adding Subjects, Evaluators, & Managers (360): General improvements. Clarification on status / project connections with participant updates. 5. Participant Information Window (360): General improvements. 6. Participants Options (360): Clarifications around the options “Allow Unsolicited Evaluations” and “Anyone not currently in the assessment.” CX Dashboards 1. Text iQ Table Widget: New widget for customers with Text iQ on their dashboards. 2. Focus Areas Widget: Interpreta

Pages that are bolded indicate new product features or new support pages. CoreXM 1. Custom Ticket Statuses: Feature completely revamped & live to all relevant customers. 2. Generating a HAR file: New SSO troubleshooting page! 3. Recorded Responses: General rewrites and clarifications; better screenshots; new section on what constitutes a recorded response; instructions on deleting one (1) response. 4. Import & Export Surveys: Better intro, split import instructions, re-ordered and renamed sections for clarification, changed FAQs, added better warnings. EX 1. Step 2: Building Your 360 Survey: Clarification around when not to use “quick add display logic.” 2. Step 6: Testing & Going Live (360): Added “Testing Reports” section. Website / App Feedback 1. Website Feedback Accessibility: Revised to include new accessibility features & highlight capabilities of the product. XM Directory 1. Contact Import Automations: Scheduling automations and run summary have small additions. 2. Distrib

Pages that are bolded indicate new product features or new support pages. CoreXM 1. Check Survey Accessibility: Likert Matrix updated with note. EX 1. Step 3: Customizing Your Workflow & Uploading Participants (360): Workflow section revised to highlight common configurations. 2. Step 4: Setting Up Your Messages (360): Added guide to message options. 3. Step 5: Designing Your Subject Report (360): Building Your Own Report section now guides on common report format. 4. Email Messages (360): Improvements on Subject Report Ready, sending test emails, and Participant Criteria. 5. Mail History (360): General revisions. 6. Message Options (360): General revisions.

Pages that are bolded indicate new product features or new support pages. CoreXM 1. Creating New Users: Note on account linking. 2. Creating an Account & Logging In: FAQ on account linking. 3. Online Panels: New method for distributing survey via panels. 4. Distribution Basic Overview: See above. 5. Exporting Response Data to Google Drive: New feature, GA a while. 6. Sentiment Analysis: New section about Overall vs. Topic Sentiment. 7. How to Use Q_PopulateResponse: Moved (with corresponding FAQs) from Embedded Data page to Query Strings page. 8. Embedded Data: Heavy revisions to entire page, plus new sections on removing Embedded Data & Best Practices / Troubleshooting. EX 1. Creating Action Plans (EE): Same content as the Guided Action Planning page, but moved to a new page for clarity. 2. Response Update Banner (EE): New banner warning on Participants tab. 3. Migrating from Email to Unique Identifiers (EE): Clarified that Support will be enabling unique identifiers in brands. 4. M

Pages that are bolded indicate new product features or new support pages. CoreXM 1. Recent Projects and Favorites: New feature! GA to all customers. 2. Imported Data Projects: Info previously on Stats iQ overview moved here and expanded. 3. Data Export Formats: Excel: New export format, live to everyone. 4. Scoring: Heavy rewrites, better examples, new FAQs. CX Dashboards 1. XM Directory Respondent Funnel: Launched. PX 1. MaxDiff Analysis Reports: TURF Analysis: How to adjust TURF Analysis graphs in a MaxDiff’s reports. 2. Conjoint Analysis Reports: Preference Share: New default report.

Pages that are bolded indicate new product features or new support pages. CoreXM 1. Multiple Choice Question: Heavy revisions, added more info on choice positions & multi-select validation, refreshed screenshots. 2. Randomizer: Better explanation of flow IDs. 3. Survey Flow: Completely rewritten! Better introduces new users to the concept of the survey flow. CX Dashboards 1. Field Types & Widget Compatibility: Renamed. Revised for accuracy & clarity. (Types table & compatibility lists untouched.) 2. Significance Testing in Simple Charts & Simple Tables (CX): New feature! BX 1. Correspondence Analysis Widget: Added an interpretation section.

Pages that are bolded indicate new product features or new support pages. CoreXM 1. Survey Tips & Tricks: New section on making de-selectable single answer multiple choice questions. 2. Text iQ Functionality: Added more supported languages. 3. Recommended Topics: See above. 4. Setting Up the Ticketing Task: New root cause options. 5. Statistics Table (Results): Updated compatibility section. 6. Paginated Table (Results): See above. 7. Line Chart (Results): See above. 8. Breakdown Bar (Results): See above. 9. Word Cloud (Results): See above. 10. Gauge Chart (Results): See above. 11. Pie Chart (Results): See above. 12. Bar Chart (Results): See above. 13. Simple Table (Results): See above. Stats iQ 1. Stats iQ Templates: New feature, available for all Stats iQ users. CX Dashboards 1. XM App for CX Dashboards: Instructions on new language support. 2. Recoding Dashboard Fields: New section on importing recode values. EX 1. XM App for EX Dashboards: Instructions on new language support.

Pages that are bolded indicate new product features or new support pages. CoreXM 1. Ambiguous Text: New response quality metric! Launched officially today. 2. Unanswered Questions: See above. 3. Straightlining: See above. 4. Responses in Progress: New section on how Qualtrics handles empty responses. 5. Using Logic: Heavy revisions, new sections, new examples, more detailed step-by-steps. 6. Logging In with Your Organization ID: Several clarifications & updates to info. 7. Contacts Basic Overview: Heavy revisions for clarity, new FAQs & tips. CX Dashboards 1. Benchmark Editor: New feature! 2. Qualtrics XM App for CX Dashboards: Login process changed. EX 1. Qualtrics XM App for EX Dashboards: Login process changed.

Pages that are bolded indicate new product features or new support pages. CoreXM 1. App Integrations: Launched to Brand Admins. Integrations 1. Jira Integration: Now launched! Available to customers who purchase the “Chat & Communication Bundle.” 2. Facebook Messenger Integration: See above. EX 1. Question Lists: Significance Testing: Newly launched to all EX customers. 2. Scorecard: Significance Testing: See above. Website / App Feedback 1. Translating Feedback Buttons & Responsive Dialogs: New feature! 2. Responsive Dialog Creative: Embedded Target: New feature!

Pages that are bolded indicate new product features or new support pages. CX Dashboards 1. Text iQ for Ticketing: Can now perform Text iQ on ticket fields, but only within a dashboard. 2. Dashboard Notifications: Threshold and relative notifications are launched. Frontline Feedback (New!) 1. Creating a Frontline Feedback Project: New project type! 2. Customizing a Frontline Feedback Project: See above. 3. Subscribing to Feedback: See above. 4. Comparisons & Collections: See above. 5. Submitting & Managing Feedback: See above. EX 1. Exporting Response Data (EE & EL): Updated to reflect the removal of legacy imports/exports from unique ID brands. Stats iQ 1. Analysis Settings: Updated to reflect consolidation of Statistic Settings into Analysis Settings.

Pages that are bolded indicate new product features or new support pages. CoreXM 1. Look & Feel: Rewritten to emphasize new Look & Feel over the old. 2. Survey Theming: See above. 3. General Look & Feel Settings: See above. 4. Survey Style & Motion: See above. CX Dashboards 1. Text iQ for Ticketing: Note added at top of page. 2. Benchmark Editor (CX): Other XMI ratings, not just NPS, now available in this tool. Frontline Feedback 1. Frontline Feedback Dashboards: New feature. EX 1. Actions Tab (EX) : New to Lifecycle! 2. Action Planning Basic Overview: On permissions & reporting, clarified Action Planning is now on Lifecycle, but without data restrictions. 3. Action Planning Editor Widget: Only Engagement has access - not Lifecycle. 4. Simple Chart Widget (EE & EL): New section on metric filters.

Pages that are bolded indicate new product features or new support pages. CoreXM 1. Ticket Workflows: Workflow Action: Updated to include hierarchy escalation. CX Dashboards 1. Hierarchies Basic Overview: CX hierarchies are only available as a ticket workflow reassignment option - there is no dashboard or role change associated. Only CX customers with ticketing have hierarchies. While EX and CX functionality are similar, they are not the same. 2. Preparing a Use File to Make a Hierarchy: See above. 3. Generating a Parent-Child Hierarchy: See above. 4. Generating a Level-Based Hierarchy: See above. 5. Generating an Ad Hoc Hierarchy: See above. 6. Navigating Hierarchies & Restructuring Units: See above. 7. Unit Tools: See above. 8. Org Hierarchy Tools: See above. 9. Managing Dashboards Within a Project: Consolidated info into 1 new page so it’s easier to find. EX 1. Export Filtered Participants: Launched to all unique identification brands.

! 🏆️ Ways to Play 🏆️ As we approach the new year, we only have one thing on our minds and that’s X4 Summit 2020! In years past, we’ve given away 5 free X4 passes to attend the 2 day summit in Salt Lake City, Utah. This year, we are excited to announce that we have 10 free X4 Summit passes to give away. Nine lucky winners will receive the following: * One X4 Summit Pass to the 2-day conference, Wednesday (3/11) and Thursday (3/12). One lucky winner will be selected to win our grand prize, an all-inclusive pass, which includes the following: * One X4 Summit Pass to the 2-day conference, Wednesday (3/11) and Thursday (3/12). * The cost of airfare for one round-trip domestic flight to Salt Lake City, Utah. * A 3-night stay from the night of March 10th to March 12th in Salt Lake City, Utah. We have created a series of unique competitions and activities for you to participate in for a chance to win one of ten free passes to X4 2020. The more ways you play, the more chances you have

How it Works This X4 giveaway 🏆️ competition 🏆️ is as simple as it sounds. For every 5 referrals you make to Qualtrics XM Community, you will earn 1 raffle entry. How do you make a referral? Simply follow the instructions here. Be sure to read the guidelines below to see what counts as a referral: * These individuals must be using a paid Qualtrics account - they cannot be a trial user. * You can earn up to 10 raffle entries per month for this competition, which means you will receive credit for up to 50 people referred each month. * Participating in this competition also means you can earn some sweet swag with our already established User Referral Program. How to Win * At the end of December, we will draw one winner. * Only referrals made from today, December 4th, through December 31st at 12 pm count for this competition.

The Challenge For this 🏆️ competition, 🏆️ we are simply looking for you to tell your story! We want to know how the community we have built together has become more than just an online platform for you to find answers to your support-related questions. We’ve seen the impact Qualtrics Community has had on so many of you that we want others, who are not yet community members, to feel the same! In an effort to promote Qualtrics Community and all of its’ offerings, we are putting together a promotional video featuring community highlights. There is no better way to tell the community story than to include you, our loyal community members. How to Submit an Entry There are two ways to participate in this competition: 1. Comment on this post with a few sentences explaining what Qualtrics Community means to you. We’ve outlined some topics that we’d especially love for you to highlight, but they should act more as a guide as you tell your story. 2. Record a video of yourself explaining

Yet another 🏆️ Community Competition 🏆️ is here! To keep things exciting, we decided to make this competition a bit different from our previous Doggy Day Care and RepellentQ survey creation challenges. Our Support Team constantly gets questions regarding Building a Consent Form, Displaying Messages Based on Scoring, and how to create an Appointment / Event Registration Survey. We eventually decided that these use cases were common enough to have their own dedicated support pages. Within the Community, we've seen all of you come up with such creative solutions to our community member’s difficult questions. This gave us the brilliant idea for this competition. The Challenge We want to showcase your hard work and problem solving skills, and what better way to do this than publicly on one of our support pages? We know you may not be a technical writer, and that’s okay! Our challenge to you is to create a write up explaining a use case you believe would be helpful to display on our Sup

! We are excited to announce a Q&A unlike any we’ve run before! From now until March 1st, you will be able to ask Jay Choi, our General Manager of Research Core, any questions you have about Qualtrics’ Research Core and its place in this rapid-paced Experience Economy. This is also your chance to get excited about X4, because for the next 10 days, the Qualtrics Community will have the opportunity to unlock a total of 10 prizes. We’re spotlighting some exceptional brands and giving away big prizes, like a $1000 Delta Airlines gift card, a $200 Patagonia backpack, a $100 Under Armour gift card, and more! You will have the opportunity to work as a community to complete the 10 tasks below and unlock as many prizes as you can throughout the Q&A. For each task completed, a prize will be unlocked. Some tasks may just require work from a single community member, while other tasks may require a team effort to complete. _*Please ensure all questions are thoughtful and of high-quality. We

! Starting now, you can ask questions of Product Manager Jamie Morningstar. Jamie covers a huge swath of our product, including Data Processing, Imports, Exports, Text Analysis, and Reporting (this includes both Results-Reports and Advanced-Reports). Wherever your survey data is involved, Jamie’s there, making things run as smoothly as possible. Jamie was listed as one of Utah Business’ Forty under 40 and a finalist of the Women Tech Awards in 2017. Her goal is to make the way we interact with our data aesthetically pleasing, but also user-friendly so it gets us the answers we need. One of the features on her roadmap that she’s most passionate about is her revamp of the Text tab. Your ability to analyze text will soon be pumped up by all kinds of cool widgets and visualization tools, so stay tuned! How This Works: * If you have questions for Jamie, please post them here on this thread before August 13th. On that day, she will do her best to respond to every question she can. * Plea

This post is in correspondence with our X4 Pass Giveaway 🏆️ Competitions! 🏆️ The rules are plain and simple to participate in this competition - _tell us why you love Qualtrics!_ All you have to do is comment on this discussion with your response. Tell us about a specific support interaction that made your day or about a cool way you used Qualtrics that made an impact at work, in school, or anywhere else of importance to you! Write a poem, post a photo, tell us a story, share an experience, and don’t be afraid to get creative!