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LaurenKQualtrics Employee

🏆️ Sweet, Sweet Scavenger Hunt | X4 2020 Pass Giveaway | Competition

This 🏆️ challenge 🏆️ will test your knowledge and Qualtrics skills across all product lines. Let’s see how well you know our digital support resources! How it Works For the next 5 weeks, we will add a weekly riddle to this thread on Monday mornings that tests your Qualtrics knowledge. The riddle will lead you to a specific support or community page. Some riddles will take you to a single page, while others are a bit more tricky and require you to solve a second riddle and visit multiple pages. When you think you’ve solved a clue, you will want to go to the support or community page described, and scroll all the way to the bottom of the page to reveal next steps. If you are on the right page, an intercept will appear (as exampled below) and you will be prompted to enter a Clue Code or Final Code. Be sure to read each weekly riddle instructions carefully. ! How to Win The first person to solve the riddle of the week and fill in the correct code on the intercept will win one of the

4 years ago

KatharineSQualtrics Employee

posted in Product Release Notes

Weekly Product Release Notes - October 07, 2019

Pages that are bolded indicate new product features or new support pages. CoreXM 1. Getting Help & Providing Feedback: Submitting an Idea: Directions on the new ideation process. 2. Collaborating on Projects: Trial accounts can now collaborate. All corresponding sections / notes modified. 3. Trial Accounts: See above. EX 1. Focus Areas Widget: Interpretation: Added a section called “Order of Cards.” 2. Participants Basic Overview (360): General improvements. 3. Unique Identifiers (360): General improvements. 4. Adding Subjects, Evaluators, & Managers (360): General improvements. Clarification on status / project connections with participant updates. 5. Participant Information Window (360): General improvements. 6. Participants Options (360): Clarifications around the options “Allow Unsolicited Evaluations” and “Anyone not currently in the assessment.” CX Dashboards 1. Text iQ Table Widget: New widget for customers with Text iQ on their dashboards. 2. Focus Areas Widget: Interpreta

4 years ago

KatharineSQualtrics Employee

posted in Product Release Notes

Weekly Product Release Notes - October 14, 2019

Pages that are bolded indicate new product features or new support pages. CoreXM 1. Custom Ticket Statuses: Feature completely revamped & live to all relevant customers. 2. Generating a HAR file: New SSO troubleshooting page! 3. Recorded Responses: General rewrites and clarifications; better screenshots; new section on what constitutes a recorded response; instructions on deleting one (1) response. 4. Import & Export Surveys: Better intro, split import instructions, re-ordered and renamed sections for clarification, changed FAQs, added better warnings. EX 1. Step 2: Building Your 360 Survey: Clarification around when not to use “quick add display logic.” 2. Step 6: Testing & Going Live (360): Added “Testing Reports” section. Website / App Feedback 1. Website Feedback Accessibility: Revised to include new accessibility features & highlight capabilities of the product. XM Directory 1. Contact Import Automations: Scheduling automations and run summary have small additions. 2. Distrib

4 years ago

KatharineSQualtrics Employee

posted in Product Release Notes

Weekly Product Release Notes - October 21, 2019

Pages that are bolded indicate new product features or new support pages. CoreXM 1. Check Survey Accessibility: Likert Matrix updated with note. EX 1. Step 3: Customizing Your Workflow & Uploading Participants (360): Workflow section revised to highlight common configurations. 2. Step 4: Setting Up Your Messages (360): Added guide to message options. 3. Step 5: Designing Your Subject Report (360): Building Your Own Report section now guides on common report format. 4. Email Messages (360): Improvements on Subject Report Ready, sending test emails, and Participant Criteria. 5. Mail History (360): General revisions. 6. Message Options (360): General revisions.

4 years ago

KatharineSQualtrics Employee

posted in Product Release Notes

Weekly Product Release Notes - October 28, 2019

Pages that are bolded indicate new product features or new support pages. CoreXM 1. Creating New Users: Note on account linking. 2. Creating an Account & Logging In: FAQ on account linking. 3. Online Panels: New method for distributing survey via panels. 4. Distribution Basic Overview: See above. 5. Exporting Response Data to Google Drive: New feature, GA a while. 6. Sentiment Analysis: New section about Overall vs. Topic Sentiment. 7. How to Use Q_PopulateResponse: Moved (with corresponding FAQs) from Embedded Data page to Query Strings page. 8. Embedded Data: Heavy revisions to entire page, plus new sections on removing Embedded Data & Best Practices / Troubleshooting. EX 1. Creating Action Plans (EE): Same content as the Guided Action Planning page, but moved to a new page for clarity. 2. Response Update Banner (EE): New banner warning on Participants tab. 3. Migrating from Email to Unique Identifiers (EE): Clarified that Support will be enabling unique identifiers in brands. 4. M

4 years ago

KatharineSQualtrics Employee

posted in Product Release Notes

Weekly Product Release Notes - November 04, 2019

Pages that are bolded indicate new product features or new support pages. CoreXM 1. Recent Projects and Favorites: New feature! GA to all customers. 2. Imported Data Projects: Info previously on Stats iQ overview moved here and expanded. 3. Data Export Formats: Excel: New export format, live to everyone. 4. Scoring: Heavy rewrites, better examples, new FAQs. CX Dashboards 1. XM Directory Respondent Funnel: Launched. PX 1. MaxDiff Analysis Reports: TURF Analysis: How to adjust TURF Analysis graphs in a MaxDiff’s reports. 2. Conjoint Analysis Reports: Preference Share: New default report.

4 years ago

KatharineSQualtrics Employee

posted in Product Release Notes

Weekly Product Release Notes - November 12, 2019

Pages that are bolded indicate new product features or new support pages. CoreXM 1. Multiple Choice Question: Heavy revisions, added more info on choice positions & multi-select validation, refreshed screenshots. 2. Randomizer: Better explanation of flow IDs. 3. Survey Flow: Completely rewritten! Better introduces new users to the concept of the survey flow. CX Dashboards 1. Field Types & Widget Compatibility: Renamed. Revised for accuracy & clarity. (Types table & compatibility lists untouched.) 2. Significance Testing in Simple Charts & Simple Tables (CX): New feature! BX 1. Correspondence Analysis Widget: Added an interpretation section.

4 years ago

KatharineSQualtrics Employee

posted in Product Release Notes

Weekly Product Release Notes - November 18, 2019

4 years ago

KatharineSQualtrics Employee

posted in Product Release Notes

Weekly Product Release Notes - December 09, 2019

Pages that are bolded indicate new product features or new support pages. CoreXM 1. Ambiguous Text: New response quality metric! Launched officially today. 2. Unanswered Questions: See above. 3. Straightlining: See above. 4. Responses in Progress: New section on how Qualtrics handles empty responses. 5. Using Logic: Heavy revisions, new sections, new examples, more detailed step-by-steps. 6. Logging In with Your Organization ID: Several clarifications & updates to info. 7. Contacts Basic Overview: Heavy revisions for clarity, new FAQs & tips. CX Dashboards 1. Benchmark Editor: New feature! 2. Qualtrics XM App for CX Dashboards: Login process changed. EX 1. Qualtrics XM App for EX Dashboards: Login process changed.

4 years ago

KatharineSQualtrics Employee

posted in Product Release Notes

Weekly Product Release Notes - December 17, 2019

Pages that are bolded indicate new product features or new support pages. CoreXM 1. App Integrations: Launched to Brand Admins. Integrations 1. Jira Integration: Now launched! Available to customers who purchase the “Chat & Communication Bundle.” 2. Facebook Messenger Integration: See above. EX 1. Question Lists: Significance Testing: Newly launched to all EX customers. 2. Scorecard: Significance Testing: See above. Website / App Feedback 1. Translating Feedback Buttons & Responsive Dialogs: New feature! 2. Responsive Dialog Creative: Embedded Target: New feature!

4 years ago

KatharineSQualtrics Employee

posted in Product Release Notes

Weekly Product Release Notes - January 13, 2020

Pages that are bolded indicate new product features or new support pages. CX Dashboards 1. Text iQ for Ticketing: Can now perform Text iQ on ticket fields, but only within a dashboard. 2. Dashboard Notifications: Threshold and relative notifications are launched. Frontline Feedback (New!) 1. Creating a Frontline Feedback Project: New project type! 2. Customizing a Frontline Feedback Project: See above. 3. Subscribing to Feedback: See above. 4. Comparisons & Collections: See above. 5. Submitting & Managing Feedback: See above. EX 1. Exporting Response Data (EE & EL): Updated to reflect the removal of legacy imports/exports from unique ID brands. Stats iQ 1. Analysis Settings: Updated to reflect consolidation of Statistic Settings into Analysis Settings.

4 years ago

KatharineSQualtrics Employee

posted in Product Release Notes

Weekly Product Release Notes - January 21, 2020

Pages that are bolded indicate new product features or new support pages. CoreXM 1. Look & Feel: Rewritten to emphasize new Look & Feel over the old. 2. Survey Theming: See above. 3. General Look & Feel Settings: See above. 4. Survey Style & Motion: See above. CX Dashboards 1. Text iQ for Ticketing: Note added at top of page. 2. Benchmark Editor (CX): Other XMI ratings, not just NPS, now available in this tool. Frontline Feedback 1. Frontline Feedback Dashboards: New feature. EX 1. Actions Tab (EX) : New to Lifecycle! 2. Action Planning Basic Overview: On permissions & reporting, clarified Action Planning is now on Lifecycle, but without data restrictions. 3. Action Planning Editor Widget: Only Engagement has access - not Lifecycle. 4. Simple Chart Widget (EE & EL): New section on metric filters.

4 years ago

KatharineSQualtrics Employee

posted in Product Release Notes

Weekly Product Release Notes - January 27, 2020

Pages that are bolded indicate new product features or new support pages. CoreXM 1. Ticket Workflows: Workflow Action: Updated to include hierarchy escalation. CX Dashboards 1. Hierarchies Basic Overview: CX hierarchies are only available as a ticket workflow reassignment option - there is no dashboard or role change associated. Only CX customers with ticketing have hierarchies. While EX and CX functionality are similar, they are not the same. 2. Preparing a Use File to Make a Hierarchy: See above. 3. Generating a Parent-Child Hierarchy: See above. 4. Generating a Level-Based Hierarchy: See above. 5. Generating an Ad Hoc Hierarchy: See above. 6. Navigating Hierarchies & Restructuring Units: See above. 7. Unit Tools: See above. 8. Org Hierarchy Tools: See above. 9. Managing Dashboards Within a Project: Consolidated info into 1 new page so it’s easier to find. EX 1. Export Filtered Participants: Launched to all unique identification brands.

4 years ago

LaurenKQualtrics Employee

posted in Announcements

🎁 Happy Holidays 2019 | Holiday Hours

Hi everyone! On behalf of the Qualtrics XM Community team, we wanted to wish you all the very best during this holiday season! We want to thank each and every one of you for your hard work and dedication to our community. We know that it’s not always easy, but you have put in time and effort to our community and it truly shows! We wanted to give you a few details on the best way to get support over the next couple of days if anything comes up: * Qualtrics XM Community will still be available throughout the entire week - you’ll all be able to log in, post questions, rack up points, and continue providing valuable insights and answers! * From December 24th - January 1st, our team will be on holiday. We’ll pop in from time to time to check in, but responses may be delayed until we’re back on January 2nd. Feel free to direct message us if you have any Community related issues! * If anything urgent comes up, feel free to give our support team a call. Below are our holiday phone support ho

4 years ago

LaurenKQualtrics Employee

posted in Announcements

🏆️ Ways to Play | X4 2020 Pass Giveaway | Competition

! 🏆️ Ways to Play 🏆️ As we approach the new year, we only have one thing on our minds and that’s X4 Summit 2020! In years past, we’ve given away 5 free X4 passes to attend the 2 day summit in Salt Lake City, Utah. This year, we are excited to announce that we have 10 free X4 Summit passes to give away. Nine lucky winners will receive the following: * One X4 Summit Pass to the 2-day conference, Wednesday (3/11) and Thursday (3/12). One lucky winner will be selected to win our grand prize, an all-inclusive pass, which includes the following: * One X4 Summit Pass to the 2-day conference, Wednesday (3/11) and Thursday (3/12). * The cost of airfare for one round-trip domestic flight to Salt Lake City, Utah. * A 3-night stay from the night of March 10th to March 12th in Salt Lake City, Utah. We have created a series of unique competitions and activities for you to participate in for a chance to win one of ten free passes to X4 2020. The more ways you play, the more chances you have

4 years ago

LaurenKQualtrics Employee

posted in Announcements

🏆️ December Referral Rack Up | X4 2020 Pass Giveaway | Competition

How it Works This X4 giveaway 🏆️ competition 🏆️ is as simple as it sounds. For every 5 referrals you make to Qualtrics XM Community, you will earn 1 raffle entry. How do you make a referral? Simply follow the instructions here. Be sure to read the guidelines below to see what counts as a referral: * These individuals must be using a paid Qualtrics account - they cannot be a trial user. * You can earn up to 10 raffle entries per month for this competition, which means you will receive credit for up to 50 people referred each month. * Participating in this competition also means you can earn some sweet swag with our already established User Referral Program. How to Win * At the end of December, we will draw one winner. * Only referrals made from today, December 4th, through December 31st at 12 pm count for this competition.

4 years ago

LaurenKQualtrics Employee

posted in Announcements

🏆️ Tell us Your Story | Competition

The Challenge For this 🏆️ competition, 🏆️ we are simply looking for you to tell your story! We want to know how the community we have built together has become more than just an online platform for you to find answers to your support-related questions. We’ve seen the impact Qualtrics Community has had on so many of you that we want others, who are not yet community members, to feel the same! In an effort to promote Qualtrics Community and all of its’ offerings, we are putting together a promotional video featuring community highlights. There is no better way to tell the community story than to include you, our loyal community members. How to Submit an Entry There are two ways to participate in this competition: 1. Comment on this post with a few sentences explaining what Qualtrics Community means to you. We’ve outlined some topics that we’d especially love for you to highlight, but they should act more as a guide as you tell your story. 2. Record a video of yourself explaining

4 years ago

LaurenKQualtrics Employee

posted in Announcements

🏆️ Common Use Case Page | Competition

Yet another 🏆️ Community Competition 🏆️ is here! To keep things exciting, we decided to make this competition a bit different from our previous Doggy Day Care and RepellentQ survey creation challenges. Our Support Team constantly gets questions regarding Building a Consent Form, Displaying Messages Based on Scoring, and how to create an Appointment / Event Registration Survey. We eventually decided that these use cases were common enough to have their own dedicated support pages. Within the Community, we've seen all of you come up with such creative solutions to our community member’s difficult questions. This gave us the brilliant idea for this competition. The Challenge We want to showcase your hard work and problem solving skills, and what better way to do this than publicly on one of our support pages? We know you may not be a technical writer, and that’s okay! Our challenge to you is to create a write up explaining a use case you believe would be helpful to display on our Sup

5 years ago

KatharineSQualtrics Employee

posted in Announcements

💬 10 Days with Jay: Q&A with Jay Choi, General Manager of Research Core | Q&A

! We are excited to announce a Q&A unlike any we’ve run before! From now until March 1st, you will be able to ask Jay Choi, our General Manager of Research Core, any questions you have about Qualtrics’ Research Core and its place in this rapid-paced Experience Economy. This is also your chance to get excited about X4, because for the next 10 days, the Qualtrics Community will have the opportunity to unlock a total of 10 prizes. We’re spotlighting some exceptional brands and giving away big prizes, like a $1000 Delta Airlines gift card, a $200 Patagonia backpack, a $100 Under Armour gift card, and more! You will have the opportunity to work as a community to complete the 10 tasks below and unlock as many prizes as you can throughout the Q&A. For each task completed, a prize will be unlocked. Some tasks may just require work from a single community member, while other tasks may require a team effort to complete. _*Please ensure all questions are thoughtful and of high-quality. We

5 years ago

KatharineSQualtrics Employee

posted in Announcements

💬 Q&A Featuring Jamie Morningstar, Product Manager - Data Analytics & Reporting | Q&A

! Starting now, you can ask questions of Product Manager Jamie Morningstar. Jamie covers a huge swath of our product, including Data Processing, Imports, Exports, Text Analysis, and Reporting (this includes both Results-Reports and Advanced-Reports). Wherever your survey data is involved, Jamie’s there, making things run as smoothly as possible. Jamie was listed as one of Utah Business’ Forty under 40 and a finalist of the Women Tech Awards in 2017. Her goal is to make the way we interact with our data aesthetically pleasing, but also user-friendly so it gets us the answers we need. One of the features on her roadmap that she’s most passionate about is her revamp of the Text tab. Your ability to analyze text will soon be pumped up by all kinds of cool widgets and visualization tools, so stay tuned! How This Works: * If you have questions for Jamie, please post them here on this thread before August 13th. On that day, she will do her best to respond to every question she can. * Plea

5 years ago

LaurenKQualtrics Employee

posted in Announcements

🏆️ Tell Us Why You Love Qualtrics | X4 2019 Pass Giveaway | Competition

This post is in correspondence with our X4 Pass Giveaway 🏆️ Competitions! 🏆️ The rules are plain and simple to participate in this competition - _tell us why you love Qualtrics!_ All you have to do is comment on this discussion with your response. Tell us about a specific support interaction that made your day or about a cool way you used Qualtrics that made an impact at work, in school, or anywhere else of importance to you! Write a poem, post a photo, tell us a story, share an experience, and don’t be afraid to get creative!

5 years ago

LaurenKQualtrics Employee

posted in Announcements

🏆️ 5 Ways to Win | X4 2019 Pass Giveaway | Competition

The 🏆️ competitions 🏆️ are closed and we're excited to announce our winners! Without further ado, the winners are: All Time Leaders Board - @Shashi Successful Member Referrals - @MichelleC Tell Us Why You Love Qualtrics! - @JasonHill Community Wizard - @TomG Achieve the Guru Rank - @jpardicusick Early Bird - @bstrahin We know how much you guys love a little friendly competition within the community, and so we are excited to announce this years X4 Pass Giveaway Competitions! This year, we have 5 free X4 Conference passes to give away, which means you will have 5 different ways to win! 4 of these passes include the following: * One X4 Conference Pass to the 2-day conference, Wednesday and Thursday. * Access to Experience Day on Friday March 8th, where you will have the opportunity to choose from a number of winter activities around Park City or visit the Qualtrics HQ in Provo. One lucky competition winner will be randomly selected to win our grand prize, an all-inclusive pass,

5 years ago

LaurenKQualtrics Employee

posted in Announcements

🎁 Happy Holidays 2018 | Holiday Hours

Hi Everyone! On behalf of the Qualtrics Community Team, we wanted to wish all of you a very happy holidays and express our gratitude for your ongoing contributions in the community. We’ve been impressed by the conversations you’ve had thus far and we’re excited for what the new year brings. In the coming year, we’re looking forward to our happy hour & networking event at X4, community awards, Q&As with leaders here at Qualtrics, and more! You’ll want to keep an eye out for all the happenings in 2019! We wanted to give you a few details on the best way to get support over the next couple weeks if anything comes up: * The Community will still be available throughout the entire week - you’ll all be able to log in, post, rack up points, participate in the X4 pass giveaway competitions, and continue providing valuable insights and answers! * From December 22nd - January 1st, our team will be on holiday. We’ll pop in from time to time to check in, but responses may be delayed until we’re

5 years ago

LaurenKQualtrics Employee

posted in Announcements

🏆️ Coding The Ultimate Theme | Competition

A new 🏆️ challenge 🏆️ is here and and unlike our past Community challenges - CUSTOM CODE IS ENCOURAGED! It comes as no surprise that some of you love to code, and we want you to showcase your skills. If you don’t have any coding knowledge that’s okay! This is a great opportunity for you to take some time to learn the basics of CSS and maybe even JavaScript! We bet you’d be surprised how fun it can actually be. Not to mention, a nicely designed survey look and feel can only add to the experience of your survey taker. The Challenge The challenge is plain and simple - design an awesome survey look and feel! To somewhat level the playing field, you must design a look and feel surrounding _your favorite video game_. Your age or generation or video game skill level doesn’t matter - you could theme your survey around Solitaire, Pokemon, Legend of Zelda, Snake, Skyrim, Call of Duty, we don’t care! But, we know all of you have played something before. Don’t be afraid to think out of the bo

5 years ago

LaurenKQualtrics Employee

posted in Announcements

🍗 Happy Thanksgiving 2018 | Holiday

On behalf of the Qualtrics Community Team, we wanted to wish all of you a _Happy Thanksgiving!_ We have a lot to be thankful for here at Qualtrics, and we hope the same goes for you. We wanted to give a special thank you to all of our wonderful community members. Without each and every one of you, we would not have the thriving community we have today! All the Best, -- The XM Community Team --

5 years ago

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