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Entries that are bolded indicate recent product updates. To submit your own support page update requests or feedback, please use the Feedback intercept you can find on the support site.CoreXM COVID-19 Brand Trust Pulse: New, free XM Solution! Designed to assess consumers’ trust in your brand, and your competitors, based on the best practices of the most trusted brands during this crisis. Email Scan Roadblock: A new Survey Option that prevents email-scanning software from starting a survey session on email links. Included on licenses with Fraud Detection.Remote + On-site Work Pulse: This XM solution is now localized with Qualtrics-provided translations! See the linked section on using these translations. Healthcare Workforce Pulse: This XM solution is now localized with Qualtrics-provided translations! See the linked section on using these translations.

Entries that are bolded indicate recent product updates.If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. If you have questions about what’s on the product roadmap, please see our Product Updates page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.XM DirectorySearching, Sorting, & Organizing Mailing Lists & Samples: You can now duplicate / copy samples.CX DashboardsUnique Identifiers (CX): Field for distinguishing CX dashboard users, in place of email address. Only required for new brands.

Entries that are bolded indicate recent product updates. If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. If you have questions about what’s on the product roadmap, please see our Product Updates page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.CoreXMUpdate Tickets Task: Update existing tickets in your brand.Notifications Feed Task: Now comes with more customization options, including push notifications and additional custom links.Re

Entries that are bolded indicate recent product updates. To submit your own support page update requests or feedback, please use the Feedback intercept you can find on the support site.Special Announcement: We added over 50 translated Survey Platform pages to the Spanish Support Site!CoreXMAdmin Reports: The “Summary Reports” tab of the Admin page has been renamed to “Reports.” The newer reports now show up by default, and older functions are found under “Legacy Reports.”Ticket Permissions: New means of controlling who can edit / view certain tickets with “Ticket Groups.”Reminder & Thank You Emails: Users with XM Directory & new contacts can now download

Entries that are bolded indicate recent product updates. If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. If you have questions about what’s on the product roadmap, please see our Product Updates page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.CoreXMWeb Service Task: Updated steps and added a section detailing on the “auth” field.Response Weighting: Changes to Raked Weighting use

Entries that are bolded indicate recent product updates. To submit your own support page update requests or feedback, please use the Feedback intercept you can find on the support site.CoreXMPiped Text: General revisions, new FAQs.Insert a Graphic: General revisions, new troubleshooting tips, & FAQs.Formatting Answer Choices: Revised for clarity, added examples.CX DashboardsDownloading Dashbo

Entries that are bolded indicate recent product updates. To submit your own support page update requests or feedback, please use the Feedback intercept you can find on the support site.CoreXMMatrix Table Question: Heavily revised, data outputs corrected.Survey Library: Revised for clarity, accuracy. Special callout for Qualtrics library.CX DashboardsB2B Command Center: Pull Salesforce data into a CX dashboard for viewing B2B account health. Add on feature to CX licenses with Salesforce access. Dashboard Notifications: Steps updated

Entries that are bolded indicate recent product updates. To submit your own support page update requests or feedback, please use the Feedback intercept you can find on the support site.CoreXMViewing Customer Activity on Tickets: If your license has XM Directory and a ticket is generated for a contact from your directory, you can view the contact’s information and touchpoint timeline from the ticket. XM Directory Funnel Event: New event in global actions, allows users to start workflows based on events from XM Directory, such as contact opt-out.Validation: Page revised for clarify, additional examples. Scheduled Actions: Actions can now be triggered on a schedule instead of being based on an event. See Scheduled Actions vs. Event-Based Actions

We will now be posting release notes on Wednesday mornings (PST) instead of Mondays. Thank you for your understanding!

Entries that are bolded indicate recent product updates. To submit your own support page update requests or feedback, please use the Feedback intercept you can find on the support site.CoreXMResponse Import & Export Automations: New feature! Response import automations can be used to automatically import data into a Qualtrics survey from your SFTP server. Troubleshooting Email Distributions: New section on email errors page. Common concerns and possible resolutions.“Emails must be approved before they can be sent”: Defined an additional error message.XM DirectoryCreating & Managing Multiple

Entries that are bolded indicate recent product updates. To submit your own support page update requests or feedback, please use the Feedback intercept you can find on the support site.CoreXMUser Permissions: New section on Website Feedback permissions; moved from Admin page for Website / App Feedback in order to centralize user permissions.XM DirectoryEditing Contact Info Columns: You can now customize the columns of contact info in your directory and mailing lists. Searching Contacts: Search terms are now highlighted in results, and hidden columns with relevant information are now temporarily displayed to show results. CX Dashboards

Entries that are bolded indicate recent product updates. To submit your own support page update requests or feedback, please use the Feedback intercept you can find on the support site.CoreXMAction Notifications: You or another user in your brand can get notified when an action fails.Actions in Global Navigation: Create actions outside of a survey project in one central place; it is recommended that for non-survey events, you use this feature moving forward instead of the Actions tab in a given survey. Display Logic: Page revised for clarity. Added examples and emphasis on troubleshooting.Anonymous Link: No functionality changes, but clarifications

Entries that are bolded indicate recent product updates. To submit your own support page update requests or feedback, please use the Feedback intercept you can find on the support site.COVID-19 XM SolutionsFrontline Connect: Connect to employees on the frontline and help them handle customer challenges with this pre-configured survey and dashboard.Digital Open Door: Digital CX solution for keeping customers updated with your company’s COVID-19 response. Includes pre-configured survey, dashboard, and Website Feedback project.COVID-19 Customer Confidence Pulse 2.0: An updated version of the Customer Confidence Pulse, with an improved survey and new pre-configured dashboard. Return to Work: A pre-configured survey and report optimized for gathering data on employee challenges when preparing to return to work.

Entries that are bolded indicate recent product updates. To submit your own support page update requests or feedback, please use the Feedback intercept you can find on the support site.CoreXMUsage Tags: Allows Brand Admins to create a cost management system to track brand usage by user & survey through the use of tagging.Summary Report: New report, the License Usage Report, used to track license usage of responses, SMS credits, user seats. Replaced the Consumption Report.CX DashboardsDashboard Permissions: Clarified that “edit dashboard” is needed to allow a user to access Stats iQ / Text iQ in the dashboard.PXConjoint Clustering: Cluster strength added to determine how closely respondents are clustered. MaxDiff Clust

Entries that are bolded indicate recent product updates. To submit your own support page update requests or feedback, please use the Feedback intercept you can find on the support site.CoreXMSetting Default “From” and Reply-To Email Addresses for a Brand: Brand administrators can request default from or reply-to emails for the whole brand, and set a global default or differentiate based on CX/EX. (See below for internal instructions.)Weekly Response Notifications: COVID-19 XM Solutions come with weekly notifications of how many responses they are getting. Same section added to each COVID-19 XM Solution page.COVID-19 Customer Confidence Pulse Solution: This XM solution is now localized into various languages. Using Logic: New section on using True/False logic in conditions.

We're changing the focus of the category to be more on product updates than the support site itself (although entries will still link to support pages). The category & older posts have been edited to reflect this change!

Entries that are bolded indicate recent product updates. To submit your own support page update requests or feedback, please use the Feedback intercept you can find on the support site.CoreXMLanguages in Qualtrics: New page detailing specific languages available in different areas of the XM Platform. Response Export Automations: A new option for exporting survey data. Allows users to set up an SFTP automation to export data on a regular cadence. Combining Fields: New features that allows users to combine data from 2+ more fields into a new custom field. 

Entries that are bolded indicate recent product updates. To submit your own support page update requests or feedback, please use the Feedback intercept you can find on the support site. CoreXM 1. COVID-19 Customer Confidence Pulse: Closing the Loop: Added a new section on how to use this COVID-19 XM Solution to close the loop with customers using the email task. 2. Surveys Exempt from Sensitive Data Policies: You can now determine surveys that are exempt from specific (or all) sensitive data policies in your brand. 3. Remote Work + On-site Pulse XM Solution: The Remote Work XM Solu

Pages that are bolded indicate new product features or new support pages. To submit your own update requests or feedback, please use the Feedback intercept you can find on the support site. CoreXM 1. Importing Topics in Text iQ: New topic libraries. 2. Creating an Account & Logging In: Updated to reflect changes to “free accounts”. 3. Free Accounts: See above. 4. Account Settings: “Plans” tab updated. 5.

Pages that are bolded indicate new product features or new support pages. To submit your own update requests or feedback, please use the Feedback intercept you can find on the support site. CoreXM 1. Remote Work Pulse XM Solution: New XM Solution, available to all customers. See also. 2. Authenticator Options: New option, “Require…” listed last. 3. Email Task: Can now use library messages on subject lines and messages. 4.

Pages that are bolded indicate new product features or new support pages. To submit your own update requests or feedback, please use the Feedback intercept you can find on the support site. CoreXM 1. Sending Surveys with the Slack App: Updated functionality that will be live soon. We are required to publish support docs early as part of the approval process with Slack. 2. Getting Help & Providing Feedback: New section on contacting support for FedRAMP users. EX 1. Report Templates Overview (EX): This feature is currently in preview for a large set of customers. Available for Engagement, Lifecycle, and General Feedback projects. Contact your Customer Success representative if you are interested in being added. 2. Report Template

Pages that are bolded indicate new product features or new support pages. To submit your own update requests or feedback, please use the Feedback intercept you can find on the support site. CoreXM 1. Overall Sentiment vs. Topic Sentiment: Topic-level sentiments are now exportable. 2. Email Distribution Error Messages: New section for “invalid domain” error (replacing SPF check fails) EX 1. Participants Basic Overview (360): The Paid column in Participants has been deprecated for 360 projects. 2. Types of Employee Engagement Projects

Pages that are bolded indicate new product features or new support pages. To submit your own update requests or feedback, please use the Feedback intercept you can find on the support site. CoreXM 1. SMS Access by Country: Removed Austria & Hungary, added Singapore. 2. XM Directory Task: New task in Actions. Replacing the Distribute Survey Task. Not available in Lifecycle Actions. 3. Reference Surveys: New section on translating reference surveys. EX 1.

Pages that are bolded indicate new product features or new support pages. To submit your own update requests or feedback, please use the Feedback intercept you can find on the support site. CoreXM 1. User, Group & Division Permissions: 3 new permissions: Manage Screen-Outs, Allow Tallying of Screened Out Responses, & Manage CX Users. 2. SAML Certificate Rotation: Action needed from SAML SSO users. 3. Best Practices and Troubleshooting Embedded Data: Added character limit suggestions for names and values, in accordance with XM Director

Pages that are bolded indicate new product features or new support pages. To submit your own update requests or feedback, please use the Feedback intercept you can find on the support site. CoreXM 1. Browser Cookies & Compatibility: Both QST cookies have a note on third party function. 2. Notifications Feed: Launched. 3. Notifications Feed Task: Launched. CX Dashboards 1. Text iQ for Ticketing: Now launched. EX 1. Survey Flow (EE & EL): Text iQ-powered survey flows are now available in engagement & lifecycle projects. 2. Survey Flow (360): Text iQ-powered survey flows are now available in 3