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Discuss Survey Platform solutions, best practices, & more.

  • 5,458 Topics
  • 13,089 Replies
5458 Topics
J
Jule
asked in Survey Platform
Add encoded query string with piped text from two questions (using q_eed)

Hi, I am trying to pass Base64 encoded information from a baseline survey to a follow-up survey using email distributions and individual links. These indivividual links should include both the respective code of the enumerator and the respondent. These are collected in two survey questions and saved as embedded data.As explained here https://www.qualtrics.com/support/survey-platform/survey-module/survey-flow/standard-elements/passing-information-through-query-strings/#QEED, I created the following JSON code to create my URL parameter:{ "CodeEnumerator": "${e://Field/CodeEnumerator}", "CodeClient": "${e://Field/CodeClient}" }Note that in contrast to the example provided by the support page, I use piped in information. In the next step, I encode the JSOn code and add it to the survey string as follows:${l://SurveyURL}&Q_EED=eyAiQ29kZUNvYWNoIjogIiR7ZTovL0ZpZWxkL0NvZGVDb2FjaH0iLCAiQ29kZUtsaWVudCI6ICR7ZTovL0ZpZWxkL0NvZGVLbGllbnR9fQ== However, for some reason, the link only passes the in

1052
J
6 months ago
F
FKolarz
asked in Survey Platform
Matrix statement settings

I am creating a survey in Hebrew and I need the statements in the matrix table question to be on the right side of the answer choices.  Does anyone know how to do that?  I was told by Qualtrics support I might be able to find the answer here.

524
F
6 months ago
H
HarshithaRamisetty
asked in Survey Platform
Displaying the embeded data information through the piped text in the email

Hi ,I am facing an issue with pre populating the embedded data into the email body. 1. I am in a requirement to send 5 embedded field values through the email body for which I have configured these 5 fields in the survey flow and also I ensured that the recipient contact information consist of the following 5 embedded field data but when I tried to send these embedded fields to the contact the 2 embedded fields are not getting  populated and I also cross verified with spell-checks as well.Basically the required 2 embedded field types are of numeric and text.Thanks in Advance 

331
Sachin Nandikol
QPN Level 6 ●●●●●●
6 months ago
A
Level 3 ●●●
AineLevel 3 ●●●
asked in Survey Platform
Force Response with Custom Validation

HelloCan someone help me with my problem:I have a survey, where I have to force the respondent to leave a comment if in another question he made a score of 6 or less....I did the following but it doesn't work:To the Q which is a comment, I put Force Response and added the custom validations I also tried to check Request Reply and with those custom validations, but it doesn't work either…Thanks

608
A
Level 3 ●●●
6 months ago
C
CharlesO
asked in Survey Platform
Dynamically updating questions based on previous answers

Hi all, I am attempting to create a survey analysing consumer choices in hypotheticals and am having some trouble with the survey design. The base idea is that participants will be able to choose three versions of a product at different prices. Each price will start out at a predetermined value, but when an option is chosen, that price increases and the others carry forward. For example: Options Q1:A for $1.50B for $2C for $2.50 An assuming the participant selected question C, then:Options Q2:A for $1.50B for $2C for $3 What I am having difficult with is figuring out how to implement this. I can of course create every possibilty as its own question and use branching paths to create a web, but this would take a large amount of time, as that would require about 250 questions. Is there a better way to do this? Perhaps there is a way to automate this increase based on the previously selected question?

722
TomG
Level 8 ●●●●●●●●
6 months ago
Quentin
Quentin
asked in Survey Platform
Access Key

Hello,I would like to create a personalized survey for each user.A first question would collect an access key (specific to each user) and this key would give access to certain parts of the survey.The different groups of questions in the survey must be set up in advance with keys that allow access to the questions or not.Is it possible to do this on Qualtrics?Thank you

273
Quentin
6 months ago
B
bsmith
asked in Survey Platform
How can I embed a TikTok video in a Qualtrics survey?

I’m trying to embed a TikTok video in a Qualtrics survey.I want to embed straight from TikTok because I plan to display a large number of videos (set by some embedded data).I tried taking TikTok’s default embed text and putting it straight into the HTML field of a text field in Qualtrics.TikTok makes it really easy to embed a video, but not much customization. You can generate an embed code here: https://www.tiktok.com/embed or even just by clicking Share/Embed on any video.For instance, let’s take this video: https://www.tiktok.com/@amandaeveart/video/7264266991727299882We can embed it with the HTML:<blockquote class="tiktok-embed" cite="https://www.tiktok.com/@amandaeveart/video/7264266991727299882" data-video-id="7264266991727299882" style="max-width: 605px;min-width: 325px;" > <section> <a target="_blank" title="@amandaeveart" href="https://www.tiktok.com/@amandaeveart?refer=embed">@amandaeveart</a> a little compilation of some of the tic-tac-toe boards ive

1699
B
6 months ago
M
MartinPaul
asked in Survey Platform
Zapier integration with Qualtrics is adding 00 to phone numbers -any suggestions?

I have spent months trying to resolve an issue between Zapier and Qualtrics. I have a trigger to deliver data through Zapier to Qualtrics which then triggers a workflow in Qualtrics. This works perfectly for email sends via Qualtrics.However no sms messages are being sent as somewhere in the process an extra “00” is added to the phone number. This is not in the raw data. When I contact Qualtrics support I am told its a Zapier problem, when I engage a Zapier expert I am told its a Qualtrics problem.Has anyone else experienced and resolved this issue?If not, what are the best alternatives to Zapier for transferring data without an API.I am not at all technical!

190
M
6 months ago
M
MBC
asked in Survey Platform
Survey flow - going back to a common block

Hello everyone!I’m preparing a survey where respondents face something like supermarket aisles, and they can go into one of them, pick up some products, and go to a second or third one if they want. I prepared something and it works, but I got a problem in the survey logic.For instance, in the situation below, respondents go to the “animal-based products” aisle, pick up products, and when they choose to go to a different aisle, sometimes it send them to AISLES CS_31_1 (where they choose which aisle they want to visit) and other times it send them to the next block out of the branch. I am not sure what is the issue, I have checked that the survey flow is correct and I’m calling the right questions, but I cannot get the “loop” over the aisles (blocks) that I want.  Have someone done something like this? I’ll appreciate any advice that you could provide. Thank you in advance!

471
TomG
Level 8 ●●●●●●●●
6 months ago
S
Susan Miller
asked in Survey Platform
First survey question in my signature block

I monitor an email account to which I reply multiple times per week, sometime per day.  I would like to be able to add under my signature block:How was my reply?   ✴✴✴✴✴ The client would click on one of these stars and immediately be taken to a page where they see the stars they selected, and there is a “Tell us more” option.  Then simply a Submit button.  I’ve attached a pdf showing exactly what I am trying to replicate.  I received this from a cabinet company employee with whom I was communicating.  Instructions would be much appreciated!  I have read several threads on this, and still don’t understand what I need to do.  I have created my two question survey. TIA!Susan

181
Deepak
QPN Level 8 ●●●●●●●●
6 months ago
F
Level 3 ●●●
four77Level 3 ●●●
asked in Survey Platform
QRF file across projects

Hi, can you clarify how the QRF file format can be used to replicate a report in another project? I am wondering if it can be imported into a new Qualtrics project to set up a similar report. 

701
Deepak
QPN Level 8 ●●●●●●●●
6 months ago
L
Level 1 ●
luciadomeLevel 1 ●
asked in Survey Platform
Issue with Randomized Group Assignment

We have encountered an issue with the group assignment randomization in our survey. Our survey utilizes randomization tools to assign respondents to different treatments or groups. In one block of the survey, we included 20 questions, and hid them using Java Script. We employed Advanced Randomization to ensure that only one of these questions would be shown to each respondent, setting it to “Evenly display the questions”. We saved the code of the question that was displayed as an embedded data field to know which group respondents were assigned to (assignedGroup). Our goal was to assign respondents to different groups in an evenly distributed manner. (See screenshots below). When previewing the survey, the randomization process worked correctly, as it does now. However, once distributed, all responses we received were from respondents assigned to the same group (group 20).This survey was a direct copy from our first pilot. In the initial pilot, the randomization was structured in the s

170
L
Level 1 ●
6 months ago
H
HadjerT
asked in Survey Platform
How to change the column order of bucketed group in Results-Reports

Hi Qualtrics Community I have three Results-Reports that use the same bucketing sub-classifications. I have entered each in the same order and created in the same way in Bucketing. However, when I create Results-Reports, the bucketted columns appear in different orders in different reports. For example, Results 1 might show columns A/B/C while Results 2 might show columns B/A/C. Because I need to compare across Results, I need the columns in the same order.  Any help is greatly appreciated as I have been waiting for a week for an answer from the Customer Hub Team. 

230
H
6 months ago
kgillis
Level 4 ●●●●
kgillisLevel 4 ●●●●
asked in Survey Platform
Deleting questions from an ongoing survey

I took over survey ownership for a survey that is an ongoing survey (years). The logic has been updated over time so that some of the display logic is not met and therefore the questions are no longer being showed to the respondents. The survey has like twenty questions, but about 8 of those are “no longer active” due to display logic conditions. I would like to clean up the survey on the backend so that it is not so cumbersome to look at on the back end, but I want to make sure that those responses from those to be deleted questions remain intact. What are the implications to removing those questions that are no longer active? Will previous responses stay intact? My other question is what is best practice on this - just remove the question, keep it in the trash rather than emptying the trash and “fully” deleting?

2401
Sachin Nandikol
QPN Level 6 ●●●●●●
6 months ago
F
Level 3 ●●●
four77Level 3 ●●●
asked in Survey Platform
reports in Qualtrics - apply a filter to all items

Hi, I have a question on the automated reports in Qualtrics. Is there any way to include a filter across all widgets, items in the report, without having to select and apply a filter to each question?  Thanks!

571
kgillis
Level 4 ●●●●
6 months ago
N
Niall_T
asked in Survey Platform
Calculate score to an insurvey block

Hi all,I am running some surveys & assessments and have a task I’d like to perform. I would like if I could calculate a scores (average in one case, sum in another) for numerous items in a survey I have created.I would prefer if these could be displayed ‘in survey’ in a block after the questions have been answers (so answer Qs 1-14 and get a sum total of 1-14 scores, answer Qs 15-30 and get an average score from these). I would then want to display the calculated in-survey to the respondent rather than at the end in a separate text box, block, etc... Is this possible?I have a feeling it is and I have my scores all input to the survey but I’m struggling to get this part of the project across the line and I’m at a bit of a loss how to continue. Any help appreciated, thanks.

120
N
6 months ago
A
AideenWatters
asked in Survey Platform
Can't access library or graphics

I cannot access my library. I am working on a free account, and on a project that has been shared with me from a paid account. I have uploaded several graphics through the rich content editor, and can see them in the questions and also in the survey preview. However,  when I look in my library, none of these graphics appear. When i look at the location of the graphics in the rich content editor it says they are located in My Library: Aideen Watters. The owner of the account that shared the project with me also cannot see these graphics in their library. I also cannot access my library from within this project, the three lines that are normally visible at the top left corner do not appear. 

951
Sachin Nandikol
QPN Level 6 ●●●●●●
6 months ago
Nam Nguyen
QPN Level 8 ●●●●●●●●
Nam NguyenQPN Level 8 ●●●●●●●●
asked in Survey Platform
How to get updated on "License usage" regularly

Good day, everyone! It’s been a while since I last posted.I’m currently the Brand Admin for multiple brands, each running numerous autonomous surveys. Managing these and overseeing project usage and health is taking up a significant portion of my day.Does anyone have any smart solutions for generating comprehensive reports for the entire brand? Any suggestions would be greatly appreciated.Thank you!

723
A
Level 7 ●●●●●●●
6 months ago
T
Level 1 ●
tawnyalunaLevel 1 ●
asked in Survey Platform
Carry Forward Loop & Merge Dropdown Choices

I have a very long dropdown list in a loop.  The number of loops is defined by a user-entered value. I would like the dropdown selection from each loop to be presented to the user after the loop is complete (to act as a confirmation of their selections).How do I carry forward the values and create this confirmation list of selections?Thanks!

340
T
Level 1 ●
6 months ago
A
Level 3 ●●●
AineLevel 3 ●●●
asked in Survey Platform
Grouping in a windget

Hello All!I need to group in this table, by region shop and cashier Can someone help me how to do it?thanks

161
A
Level 3 ●●●
6 months ago
M
mspar015
asked in Survey Platform
Matrix text box to small

I need the text entry boxes on my matrix question to be longer so participants can see what they typed in. I already selected the 'Long' option and it is still not long enough. I have tried using Java Script to code something but so far it has not worked.I have also tried some java script coding and reaching out to qualtrics support with no solution.

220
M
6 months ago
W
Level 1 ●
WeissLevel 1 ●
asked in Survey Platform
Translating advanced reports

Hello, is it possible to translate entered text in the advanced report such as descriptions or titles? When changing the text on the pages, the changed text appears in all language versions, only the language of the survey elements is changing (e.g. questions and answers). However, I want to have the full report in the selected language incl. Descriptions and titles, as it is possible in the dashboard.

492
W
Level 1 ●
6 months ago
jpmorgan
Level 2 ●●
jpmorganLevel 2 ●●
asked in Survey Platform
Authenticator/Retake link setup

Hi everyone,I feel like this must be possible, but I’ve yet to find a working solution. I need the following behavior, using an anonymous link:authenticate via Google OAuth SSO, capture email address:  if a respondent is taking the survey for the first time and their email address is not in the associated contact list: collect response trigger workflow after submission to add info to the associated contact list if a respondent is taking the survey again and the captured email address is found in the associated contact list: authenticator recognizes that they’re in the associated contact list end of survey element redirects to a retake link, using their previous response ID update info in the associated contact list The new user flow seems to be pretty straightforward, but I can’t seem to get the redirect → retake process to work properly for returning respondents.  Any help would be appreciated!

74621
P
Level 1 ●
6 months ago
G
GhinaChammas
asked in Survey Platform
Error with large survey

I have a quick question: We're building a large Qualtrics survey with around 7,000 questions. When I try to publish the survey, it loads for a while but then an error appears. Could you please help us resolve this issue?I appreciate your assistance. 

171
Sachin Nandikol
QPN Level 6 ●●●●●●
6 months ago
I
intanian
asked in Survey Platform
Validating Multiple Answer Options within a Choice Group

Hi Qualtrics Community,so I would like to create question similar to this one but I want to make sure that the respondent will fill at least one of the option within each choice group. Is there any way to do that?I'm trying to do Javascript code but I don't know how to get the choice group id or something to refer the choice group toThank you!

1365
J
6 months ago

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