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Discuss Survey Platform solutions, best practices, & more.

  • 5,375 Topics
  • 12,838 Replies
5375 Topics
L
labcat
asked in Survey Platform
Summed submit time for each page does not equal total duration?

Hi, I have a timer item on each page of my survey. When I add them up, the total is lower than the total survey duration time (at least for the submissions I checked). I think that makes sense that there might be some minor drift due to a technical issue, is this what is happening?For one participant who was flagged as a bot from the reCAPTCH v3 though, the total duration is much higher than the sum (e.g., total duration of 50 minutes and summed pages time of 10 minutes). Could this be why it was flagged? What causes such a large drift? Our recruitment process makes it very unlikely this is a bot/fraud, and I’m just wondering if something weird was going on with a genuine participant's browser.

271
C
Level 4 ●●●●
5 months ago
P
PaulineB
asked in Survey Platform
I'd like to limit and simplify the info included in the Response report.

Hello,I’ve set up an email task to send the respondent a copy of their responses.However, it seems that the set-up of this Response Report is very limited. The responses are accessible via PDF,  URL and a Summary (see screen shot below).It’s a lot, and too many in our case. We’d love to limit to only one possibility. Does anyone know how to do so ?Thank you so much !  

271
Deepak
QPN Level 8 ●●●●●●●●
5 months ago
S
s4236106
asked in Survey Platform
Newly Added Questions Not Appearing in Qualtrics Survey Results

I published a survey in Qualtrics and received responses. After that, I added more questions to the survey and published it again. However, in the results section, I cannot see the newly added questions, even though there are no filters applied. Additionally, when I downloaded the results in PDF format, the new questions still do not appear. What steps should I take to resolve this issue?    

1031
JesperAndersen
QPN Level 4 ●●●●
5 months ago
C
Christinelu
asked in Survey Platform
Genderspecific greeting in E-mail distribution

I was wondering if it was possible to include gender specific greetings in e-mail distribution. I a lot of languages it is customary to greet men and women differently, sometimes including academic titles is also customary. So I was wondering if I could add a column in the email lists with “Gender” and then create a code that uses this new column to e.g. say. If Gender=male the header if my email is “Dear Mr. XY...” and if gender = female the header is “Dear Mrs. XY...” Does anyone have experience with this or knows if this would be possible? Unfortunately I have no knowledge whatsoever about coding.  

181
JesperAndersen
QPN Level 4 ●●●●
5 months ago
C
copenhagen
asked in Survey Platform
Repeat question for all selection

Hi there, Is there a way to generate questions based on the answer(s) selected in a multiple choice. For example, if I start with Q1: What region(s) do you operate in? <multiple select>North America LATAM EU Asia Pacific Africaand I want to set followup questions for each region selected in Q2, Q3, Q4, etc: How confident are you that [insert region] is investing enough? <repeat for each region selected in Q1> What is the best way to implement a question structure like this? Thanks in advance! 

171
Deepak
QPN Level 8 ●●●●●●●●
5 months ago
S
sbashiruddin
asked in Survey Platform
Pop up question before submitting a survey

Hi I am trying to create a pop up message on a button before a user submits the survey essentially askign if they would like to submit their question and giving an option to review their answers again. 

371
Sachin Nandikol
QPN Level 6 ●●●●●●
5 months ago
S
s4236106
asked in Survey Platform
Qualtrics Survey Results

I published a survey in Qualtrics and received responses. After that, I added more questions to the survey and published it again. However, in the results section, I cannot see the newly added questions, even though there are no filters applied. Additionally, when I downloaded the results in PDF format, the new questions still do not appear. What steps should I take to resolve this issue?    

241
Sachin Nandikol
QPN Level 6 ●●●●●●
5 months ago
ProfStringer
ProfStringer
asked in Survey Platform
Is there a way to end the survey that lets users go back before they submit?

I am trying to find a better way to end a survey in such a way that allows the user to go back and edit their answers before submitting.  I’ve done this with a text-only “question” as the last block, but this shows up on survey response emails.  This is confusing because the text of my custom message says something like, “You have not submitted yet...”  In the context of the survey, this is true, but in the context of the report/email or a response summary, it isn’t true and confuses respondents.Ideally, the End of Survey block would have an option to submit to finish the survey.  But it only shows up after the user has submitted.Is there a better way to allow users to confirm their finial submission that doesn’t show up on the survey response report email?Thanks in advance.-Steve

1041
Sachin Nandikol
QPN Level 6 ●●●●●●
5 months ago
M
MirandaSC
asked in Survey Platform
Comparing the responses to two questions

I have a simple need - to compare the values entered in to two text entries questions (validation numbers 0-100, no decimals) to make sure that one is less than or equal to the other, ie Age >= AgeDiagnosis. I’ve tried setting Enbedded Data Variables (Age, AgeDiagnosis), but cannot use Enbedded Data in custom validation of these questions. Is there another another easy way of comparing the response to these two questions, and if not valis, prompting the user to re-enter the second age?Thank you!

602
M
5 months ago
B
Bienestar
asked in Survey Platform
Accessing Photos uploaded to surveys.

How do I access the photo file that have been submitted by survey participants?

3903
C
Level 4 ●●●●
5 months ago
C
Craig Ellery
asked in Survey Platform
Creating a sum using embedded data to create survey display logic.

Hi,New user, first time poster!Hopefully someone can help, I have read the suggested post Using JavaScript with Embedded Data and/or selected choices. | XM Community (qualtrics.com) but I don’t think that is quite what I need.In my contact files I have two embedded data fields, a quoted value and an actual value and want to use display logic for questions based on outcome for a customer, ( actual => quoted for one question and another branch where actual < quoted). Hopefully that makes sense and there is a way to handle this in Qualtrics rather than at source.Thanks,Craig

962
C
5 months ago
R
RubyWin
asked in Survey Platform
Issue with Uploading Video Files in 30-Day Free Trial

我目前订阅了 30 天免费试用版。但是，我无法将视频文件上传到我的调查中，我认为应该将其包含在类似于付费版本的试用功能中。你知道为什么吗???????

90
R
5 months ago
R
Rien Desimpele
asked in Survey Platform
merging responses from seperate survey

I made two identical surveys, but in two languages, French and English. I made them as seperate surveys because we had to send them out to our french clients and english clients. Now I want to merge the responses I got in qualtrics reports. For example, if the french people answerred “oui”, I want those answers to be stacked with the english people answerring “yes”, so this becomes one bar in the chart. Does anyone know how this is done? 

210
R
5 months ago
JoycaV
QPN Level 4 ●●●●
JoycaVQPN Level 4 ●●●●
asked in Survey Platform
Partially (in)active survey & effect on translations

Hi,We have surveys with open text feedback, which we are auto-translating into English.On the dashboard, we visualize the open text feedback in some widgets.We notice that sometimes the texts are not getting translated anymore.It seems to be related with the survey dataset status “partially active”: https://www.qualtrics.com/support/survey-platform/data-and-analysis-module/data/recorded-responses/#DatasetUpdateFrequencyWhen the survey has not received responses in a certain timeframe, and the status jumped to “partially active”, then the translations are not happening anymore.We then need to manually go into the “data and analysis” tab of those surveys, to trigger a re-indexing. After that, the translations are appearing again. Has anyone else encountered this?Does anyone know of a way to avoid this behaviour? i.e. somewhere where a larger timeframe can be set before a survey is marked as “partially active”? Thanks,

200
JoycaV
QPN Level 4 ●●●●
5 months ago
M
mkarpbel
asked in Survey Platform
Report filter with multiple conditions

I am trying to create a report with the following logic for a filter: field “Date” -   after  -  7/1/23AND field “Program Code”  is : program code1 OR  program code 2 OR program code 3... We have only two choices for a filter “ALL”  or “ANY” When I select “ALL” I get zero results, because the logic is not true for all the programs codes. When I select “ANY” I get results for all programs instead of specific programs, because the second part of the filter does not have “OR” condition. How do I get “OR” logic in the second part? I see operator Contains. How does it work? Do I need to separate programs with specific separator? Comma and semicolon did not work.    

432
C
Level 4 ●●●●
5 months ago
moniquea
moniquea
posted in Survey Platform
Bulk export of the Piped Data merge codes?

I am relatively new to Qualtrics and hitting some brick walls. I have been disappointed to learn that I cannot customize the appearance of the “Include Response Report” when I am sending an Email Task in Workflows. The PDF that opens with the link is also less than ideal. I don't think the budget will allow for paying for custom coding. Because I need to make things look more professional for the people who are receiving a copy of their response, I believe my only option is using Piped Text in a blank Email Task to make the copy of the response I send look like I want it to.I would like to be able to get a full list of all the Piped Text merge codes for all the questions in my survey IN BULK so I can use them to create a custom “look” in an Email Task to send to my respondents. I can't find anywhere that it is possible. I am using these surveys as a tool for gathering information and there are many questions that I need to pull in and quite a few variations on a theme for the different

110
moniquea
5 months ago
L
Level 1 ●
Lauren_HitchcockLevel 1 ●
asked in Survey Platform
Let user take survey multiple times and copy some fields to subsequent surveys?

I have a survey that allows parents to sign up their kids for an after-school program. I want them to fill out a form for each of their children, but to avoid having the parent input their contact information multiple times, I’d like to add a question at the end that would trigger them completing the form a subsequent time and embed/carry forward their parent contact info to the new survey instance and just ask them about their child’s details. This form will be distributed via anonymous links on our website.How can I do this?

221
C
Level 4 ●●●●
5 months ago
J
Level 1 ●
JillWrightLevel 1 ●
asked in Survey Platform
Survey Results For Specific Class AND For Each Teacher Over Time

We are a non-profit offering more than 150 classes annually. I am creating a post-class survey for one of our classes that is offered multiple times a month. Each class is taught by 2 facilitators who rotate - the same facilitators do not teach each class. The survey will be distributed via email to class participants and will include general questions about the class as well as questions about each of the two class facilitators.My challenge: I need results in a variety of ways including: A. For the class on a specific day, B. For the class over time (e.g. aggregate results for the year), and C: For each facilitator over time. I'm new to Qualtrics and I'm not a programmer. I can't figure out how to set-up my contact list(s) so that I can see data over time for each facilitator since facilitators will change for each class. I'd love your ideas!

382
J
Level 1 ●
5 months ago
N
nchevalier
posted in Survey Platform
Higher Ed - Sharing Surveys Among Committee/Senate Members

Hello,I am the Qualtrics Brand Admin for my institution, and we’ve received a question from our Faculty Senate President, and I’m curious as to what other institutions are doing, particularly in the higher ed space, if anyone has insight from that side.The TL;DR version: how do you set up surveys for your Faculty Senate?Option 1: Utilizing groups and shared libraries (that wouldn't require copying surveys or changing the survey owner) Option 2: Survey owners collaborate on surveys without a shared group Or do you utilize a third option?BackgroundCurrently, our Faculty Senate has several surveys they run, and up until now, the individual surveys have been owned by the individual senate members. As the senate members change over time, they are having to constantly collaborate and/or transfer survey ownership to new members, and so on. Over time, this has become a cumbersome process.I submitted a ticket to Qualtrics Support, and their recommendation was to utilize Groups and Libraries. I

201
Tom_1842
Level 8 ●●●●●●●●
5 months ago
Daniel CJ
Level 1 ●
Daniel CJLevel 1 ●
posted in Survey Platform
How Incentives Can Boost Research Quality and Response Rates

Insightful report from Qualtrics and BHN Rewards that delves into the impact of incentives on research quality and response rates. The findings suggest that using incentives can significantly increase participant engagement and the reliability of the data we collect.Download the full report to learn more: https://ow.ly/hWyP50RHvih I'm curious to hear about your experiences.Have you noticed a difference in your response rates or data quality when using incentives? What types of rewards have worked best for you?Let's discuss how we can leverage these insights to improve our research outcomes. 

200
Daniel CJ
Level 1 ●
5 months ago
P
Level 1 ●
Pietro MolonLevel 1 ●
asked in Survey Platform
Triggering a survey forwarding when an employee's termination date field is filled

Dear community,I’ve been tasked to find a way to automatize the forwarding of an exit interview survey in case / when an employee’s termination date is submitted on master data (employee data are sent to Qualtrics from an external masterdata source). May you help me to understand if and how this is possible? Best Regards,Pietro.

291
J
5 months ago
R
Level 2 ●●
RElsdonLevel 2 ●●
asked in Survey Platform
Timing questions caused custom code to stop functioning

HelloI recently added some timing questions to my survey without realising they caused my custom javascript to cease functioning (I am assuming this as no other changes were made). However, after removing all the timing questions the code still doesn’t function.  The code is supposed to take a value entered by the respondents and perform some functions upon the click of a button. These values are then displayed to the respondent.  Does anyone know what might be causing this and how to fix the problem.  Thanks in advance.

10716
R
Level 2 ●●
5 months ago
F
Level 3 ●●●
four77Level 3 ●●●
asked in Survey Platform
preview link - option to send a preview link without ability to fill out data

Hi, I am wondering if there’s a preview link version that’s available and can be shared with respondents but without any data entering in fields. Is there a way for respondents see all the questions but not populate the questions in the preview link? 

843
C
Level 4 ●●●●
5 months ago
Alfredo
Alfredo
posted in Survey Platform
Embedded Data and Randomizer

Please, can you offer responses to the following questions for me?What is embedded data in Qualtrics survey?How can I create embedded data in Qualtrics survey?How can I use embedded data in Randomizer in SurveyFlow?

4263
L
Level 1 ●
5 months ago
J
JLPY
asked in Survey Platform
How do I multi-select the choices in drilldown list?

Hi - In my survey, I want to create a three layers drilldown list, the user can single-select in first two dropdown list, and how can I setup the third dropdown can be multi-selected or directly select all the items in the dropdown? so I can carry the items in third dropdown to next survey question. Taking below image as the example, in third dropdown, I want the user can multi-select the brand. Thanks!  

10496
T
Level 1 ●
5 months ago

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