Hi all,I'm hoping to gain some insights into whether others are facing similar challenges with Qualtrics. In my role managing our Qualtrics license at my university, I've noticed an unusual situation this year: we haven't received our annual license renewal notice, which is typically issued around September.I've attempted to contact Qualtrics repeatedly over the past three months, using both direct contacts and Qualtrics support channels, but I haven't received any response. This is quite unusual compared to my years experiences with them.Additionally, a colleague at another institution also had difficulties engaging with Qualtrics for a product demo. It took her multiple emails and two weeks to get a response, and when finally a Qualtrics representative emailed back and scheduled a phone call - no one called.Is anyone else encountering similar communication issues with Qualtrics, or does anyone have any insights into these recent changes in service?Thanks.

This topic is now closed for further comments. If you need help reaching the Qualtrics renewals team, please use the Customer Hub to file an escalation ticket directly with that team:https://support-portal.qualtrics.com/my-informationUnfortunately, because the Hub is tied to the Qualtrics login, you will not be able to access the Hub if yourQualtrics login does not work, or your account has been disabled. However, customers can always still get in contact with support by clicking “Can’t login or don’t have an account?” on the Hub login screen. Support will then assist with making sure customers are connected with Qualtrics team members who can assist.

I am having the same issue - every phone number and email I have either declines or comes back undelivered. I even attempted reaching out to support to see if they could help with my renewal difficulties, and I’ve had no luck. I know that Qualtrics went through layoffs, but are there any renewals or contract specialists still in place? And if so, how are we meant to get a hold of them?Hello@BJohansen-- Thank you for your comment here, I am very sorry to read you have been experiencing similar issues to others. I will file an escalation ticket for you, and also send you an email to the email address I have on file for you. Please be on the lookout for more from me shortly, and again, please accept my apologies for any unnecessary stress caused by the communication difficulties.Thank you Michael, I really appreciate your responsiveness!

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Is something bad going on with Qualtrics? | XM Community

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