Change in how digital feedback page views are counted in Qualtrics? | XM Community
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Change in how digital feedback page views are counted in Qualtrics?


Does anyone know if there was a recent change in how page views are counted in Qualtrics for website feedback/app projects?

I have a project where the website was well under the 10 million page views annual limit for the past 5 years, and all of a sudden in the last 4 months it’s gone over 10 million. The client’s internal web analytics don’t indicate any major change in traffic, average pages per visit, etc.

5 replies

Userlevel 1
Badge +6

We have this same issue and it’s due to using the single page application setting. We have a single page app so need this setting for one of our intercepts. As result, it counts our feedback tab millions of times…...

Userlevel 3
Badge +15

Oooh, interesting! I will look into if that might be affecting our page views.

Userlevel 6
Badge +25

This is really interesting, will check on this at my end too. Thanks for sharing

Userlevel 1
Badge +6

Yeah, it is a major flaw in the platform. Definitely not the tool for single page apps. 

Userlevel 1
Badge +6

Yeah not at all impressed with the Qualtrics digital platform - think there are probably better alternatives.

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