ddmason - You seem to be using automation to add Qualtrics users.

• The file had 2673 persons of which 2173 existing users were updated and 7 new users were added (2173+7=2180).


• 1 user was skipped as the username was already in use against another person's Unique Identifier.


• 492 users failed to import: - this could be due to many reasons. I would suggest that you export the current user list from Qualtrics and compare it with the source file to understand the exact reason for failure.

Great!
Thank You Mishraji

What do you mean when the user is already in use against  another person's Unique Identifier?
There are 3975 participants in the Global directory and 2673 in the file that is being imported. Would it be safe to say those who are not on the file can be removed from the Global Directory?

https://community.qualtrics.com/XMcommunity/discussion/comment/47603#Comment_47603ddmason - not really. Your file might not have all users while the directory would include everyone for whom an account was ever created. Some of these could be brand administrators, so please ensure you don't delete their accounts.