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What is the Qualtrics Experience Community?

The Qualtrics Experience Community is the world's leading experience management community.
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Experience Community

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75,221 Replies
45,551 Members

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Featured topics

X4 Seattle: March 17 - 19, 2026

The annual gathering of experience leaders arrives in Seattle X4 is moving to the Emerald City, March 17 - 19, 2026. But we aren’t just trading mount...

Forum|Forum|4 months ago

6284

🎉 WHO'S COMING TO X4?! 🎉

Forum|Forum|1 month ago

25815

X4 | Badge of the Month | March 2026

Forum|Forum|16 days ago

34235

Piloting Our Early Access Incentive Program!

Forum|Forum|15 days ago

1874

Recently active
Product Forum
Thought Leadership

AlonsoCAdministrator

Badge of the Month

X4 | Badge of the Month | March 2026

This month, in the spirit of X4 2026, we're celebrating innovation, learning, and knowledge sharing. X4 is all about breakthrough ideas, best practices, and pushing the boundaries of experience management. Choose one way to contribute this month: Sh

34235

2 hours ago

annieyQualtrics Employee

Early Access Program

Piloting Our Early Access Incentive Program!

Early Access Champions, we heard you! We’re excited to announce a pilot program that lets customers earn Experience Community points for participating in Early Access! This pilot will test the program’s effectiveness and apply to a single capabilit

Dynamic Resizing of Qualtrics Site Intercept Popup Based on Survey Content

Hi everyone,I’m working with Qualtrics Site Intercept and running into a limitation with popup sizing that I haven’t been able to solve cleanly.The intercept loads a survey in an iframe with a fixed height. Since the survey has multiple pages with va

90

K

1 day ago

MichaelCAdministrator

Community Basics & Discussions

👋 Join the Fun! Introduce Yourself Here

Welcome to the Experience Community! We'd love to meet you and want to hear your story! Share what brings you here:Who are you? Tell us about your background and your current role. Your journey: How are you currently using Qualtrics? What excites yo

AlonsoCAdministrator

🕑 Using Carry Forward Choices| 2-Minute Tips | March 17th 2026

By the end of this video you will understand: what Carry Forward Choices is, and how to use it in your survey. Carry Forward Choices is a feature that allows you to copy specific answers choices from one question and bring them into a future question

Community Basics & Discussions

How to record whether participants copy&paste for the open-ended questions?

Hi everyone! I would like to collect some qualitative data (open-ended responses). Considering participants’ potential use of AI, we would like to use some code so that we can track whether participants use copy and paste for their answers? We are no

Sampling Criteria vs Directory Rules

Hello, we are currently fielding a fairly large NPS survey monthly using very simple criteria (are they active? are they willing to receive mail from us? have they been updated in our directory recently (so we know those settings are current)?).We al

Deleting Users - What data gets lost?

Hello, We are approaching our seat limit with our contract, and want to remove some employees who are no longer with the company to free up some of our seats. I am hesitant to move forward with this because it says ALL data connected with user will b

CheriVLevel 2 ●●

Adding participants to a lifecycle project from a workflow

I’m fairly new to Qualtrics and hoping maybe someone else has done something similar. Is it possible to add a participant to a lifecycle project via a workflow from another source/ Qualtrics survey/ form? Can someone provide detailed instructions i

ZonksLevel 1 ●

SMS Reminders for Email Invites? Need advice on better lab processes

Our research lab sends out a weekly survey to our participants every Monday morning. We have an email reminder set up every Wednesday, and we manually text our participants (who have opted in) every Friday if they still haven’t completed the survey.T

315

1 day ago

AlonsoCAdministrator

Badge of the Month

X4 | Badge of the Month | March 2026

This month, in the spirit of X4 2026, we're celebrating innovation, learning, and knowledge sharing. X4 is all about breakthrough ideas, best practices, and pushing the boundaries of experience management. Choose one way to contribute this month: Sh

34235

2 hours ago

annieyQualtrics Employee

Early Access Program

Piloting Our Early Access Incentive Program!

Early Access Champions, we heard you! We’re excited to announce a pilot program that lets customers earn Experience Community points for participating in Early Access! This pilot will test the program’s effectiveness and apply to a single capabilit

Dynamic Resizing of Qualtrics Site Intercept Popup Based on Survey Content

Hi everyone,I’m working with Qualtrics Site Intercept and running into a limitation with popup sizing that I haven’t been able to solve cleanly.The intercept loads a survey in an iframe with a fixed height. Since the survey has multiple pages with va

90

K

1 day ago

MichaelCAdministrator

Community Basics & Discussions

👋 Join the Fun! Introduce Yourself Here

Welcome to the Experience Community! We'd love to meet you and want to hear your story! Share what brings you here:Who are you? Tell us about your background and your current role. Your journey: How are you currently using Qualtrics? What excites yo

AlonsoCAdministrator

🕑 Using Carry Forward Choices| 2-Minute Tips | March 17th 2026

By the end of this video you will understand: what Carry Forward Choices is, and how to use it in your survey. Carry Forward Choices is a feature that allows you to copy specific answers choices from one question and bring them into a future question

Community Basics & Discussions

How to record whether participants copy&paste for the open-ended questions?

Hi everyone! I would like to collect some qualitative data (open-ended responses). Considering participants’ potential use of AI, we would like to use some code so that we can track whether participants use copy and paste for their answers? We are no

Sampling Criteria vs Directory Rules

Hello, we are currently fielding a fairly large NPS survey monthly using very simple criteria (are they active? are they willing to receive mail from us? have they been updated in our directory recently (so we know those settings are current)?).We al

Deleting Users - What data gets lost?

Hello, We are approaching our seat limit with our contract, and want to remove some employees who are no longer with the company to free up some of our seats. I am hesitant to move forward with this because it says ALL data connected with user will b

CheriVLevel 2 ●●

Adding participants to a lifecycle project from a workflow

I’m fairly new to Qualtrics and hoping maybe someone else has done something similar. Is it possible to add a participant to a lifecycle project via a workflow from another source/ Qualtrics survey/ form? Can someone provide detailed instructions i

ZonksLevel 1 ●

SMS Reminders for Email Invites? Need advice on better lab processes

Our research lab sends out a weekly survey to our participants every Monday morning. We have an email reminder set up every Wednesday, and we manually text our participants (who have opted in) every Friday if they still haven’t completed the survey.T

315

1 day ago

M

Mattalica1972Level 2 ●●

Help and Support

Email trigger started failing

I have a branching email trigger (i.e., if eligible to continue send email A; if ineligible, send email B) at the end of a survey that was working perfectly for many weeks, but has been failing over and over in the last three days.I re-ran a bunch th

KelliPolkLevel 3 ●●●

How do you handle your PII data related to services?

Hi everyone,Our organization is launching our annual property tax rebate program, and we’re looking to improve our data handling. Currently, residents upload sensitive tax documents through a secure portal, but we’re looking for a solution that reduc

80

20 days ago

Isabelle_ZdatnyQualtrics Employee

Customer Experience (CX)

You’re invited to participate in Qualtrics XM Institute research!

Hi everyone! This is your official invite to participate in Qualtrics XM Institute’s annual research on the state of customer experience.If you’re part of your organization’s CX efforts, this 12 minute survey is your opportunity to shape industry ana

411

2 months ago

N

NewHomeCXManagerLevel 2 ●●

Welcome and Introductions

New to Qualtrics

I am a Customer Experience Manager in Canada and new to Qualtrics. We’ve launched 2 surveys and excited to add a third survey in the Spring of 2026. Looking forward to networking in the XM Community Member forum as we start this exciting new chapter

Experience management (XM)

Purchase of certification exam for Qualtrics Platform Essentials

I have completed the learning journey “Qualtrics Platform Essentials Certification Journey L1”. Now I’d like to purchase the certification exam by paying the required amount. On completion of this learning course, this webpage appears for purchasing

221

2 months ago

SteveBelgraverLevel 5 ●●●●●

Welcome and Introductions

Happy Holidays and a Wonderful 2026!

As 2025 winds down taking a moment to send my warmest wishes to the Leaders Network community members!Wishing you and yours a wonderful holiday season and an exciting 2026. Looking forward to more exciting discussions, helpful posts, and great intera

Tree_TopsLevel 1 ●

Question About AI Webinar Registration

I received an email invitation for the AI webinar “Insights Unlocked: Empowering Researchers with AI and Synthetic Data” on 3rd December. Unfortunately, I can’t register because I don’t have a valid work email address. Am I still eligible to attend i

752

2 months ago

MarkGrunskeLevel 2 ●●

Help and Support

Core XM Expert Certification

Greetings Everyone,Has anyone taken the CoreXM Expert Certification Exam recently?If so, do you have any advice?I would like to take it before the end of the year.ThanksMark GrunskeFranklin Public Schools, WI

Customer Experience (CX)

Seeking Advice: Declining Survey Response Rates & Link Trust

Hi everyone,I'm hoping to tap into the collective wisdom of this community regarding a challenge I'm facing with our customer experience program.We've noticed a drop in our survey response rates year-over-year, even though key factors like our target

Week 4: Winning the conversation with your CFO

Week 4: Winning the conversation with your CFO What we covered:For those who attended the final session, how are you feeling about securing executive buy-in for your 2026 roadmap?The session focused on taking your priorities and demonstrating their v

391

4 months ago