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What is the Qualtrics Experience Community?

The Qualtrics Experience Community is the world's leading experience management community.
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Experience Community

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45,172 Members

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Featured topics

X4 Seattle: March 17 - 19, 2026

The annual gathering of experience leaders arrives in Seattle X4 is moving to the Emerald City, March 17 - 19, 2026. But we aren’t just trading mount

Forum|Forum|3 months ago

3441

Announcing our first X4 keynote speaker + calling ALL speakers 📣

Forum|Forum|3 months ago

1651

⬆ Level Up 2026 | Badge of the Month | January 2026

Forum|Forum|29 days ago

45760

Qualtrics’ fine-tuned AI outperforms general-use LLMs on survey research

Forum|Forum|19 days ago

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Recently active
Product Forum
Thought Leadership

MichaelCAdministrator

Rank & Rewards

Welcome to the XM Community Merch Store 🧢 FAQs

Merch Store FAQs: Our new Rank & Rewards Merch Store is Here! Beginning Thursday, Jan 29, exciting changes are coming to the XM Community’s Rank and Rewards program. Please read this FAQ post thoroughly to learn about the changes to our popular R

Outdated documentation for Qualtrics File Service

Hello,I’d like to bring the documentation page at https://www.qualtrics.com/support/survey-platform/actions-page/etl-workflows/data-extractor-tasks/extract-data-from-qualtrics-file-service-task/ to the attention of the community. The document instruc

martamaxiaLevel 1 ●

Show Back button only for one block of questions

Hi everyone!I would like to show the back button only for a given subset of questions within a single block of my survey. I know that Qualtrics allows you to activate the back button for the entire survey and then deactivate it on the questions where

384

1 day ago

AlonsoCAdministrator

Badge of the Month

⬆ Level Up 2026 | Badge of the Month | January 2026

This month, in honor of International Day of Education (January 24), we're looking ahead and leveling up together in our Experience Community.Share what you're learning or committed to learning in 2026: a skill, subject, or area of growth you're purs

I'm looking for CX Insights Analysts to join my team at Autoglass

I'm looking for CX Insights Analyst to join my team to support with an exciting next step in our VOC programme delivery here at Autoglass!I’m looking for a Qualtrics whizz with an expertise in Discover as we expand our VOC programme. If you love gett

Community Basics & Discussions

Randomly Select answered Option

Hi, I have 10 multiple choice questions (multi select), each with around 30-40 answer codes. After these 10 questions answered, I want to take all codes selected across the 10 questions, randomly select one of them and then ask a follow-up question b

ChipperLevel 2 ●●

Report edits not saving

Qualtrics reports is not saving my edits. The platform indicates that changes are saved; however, when I log out and log back in, the changes were not saved.Any ideas or suggestions?Thanks!Chipper

I have a multiple-choice question with “Other (please specify)” at the end of the choices. I’m able to achieve each goal independently using JavaScript but can’t seem to get it to work altogether.I need help with the following:Make Text Entry box app

AlonsoCAdministrator

Master Parent-Child Hierarchies, Automate "Other" Text Boxes & Optimize Workflow Decision Tasks

This week, discover workarounds for capturing hierarchy selections in your XM data, learn JavaScript solutions for managing dynamic "Other" text boxes in multiple-choice questions, and explore best practices for handling decision tasks in your workfl

iFrame code stripped/removed during Preview and Publish

Hi everyone,I’m running into an issue where an <iframe> tag is being stripped from my survey. It appears correctly in the editor, but as soon as I move to Preview or Publish, the code disappears and the element is missing from the page.The Code

412

Z

1 day ago

MichaelCAdministrator

Rank & Rewards

Welcome to the XM Community Merch Store 🧢 FAQs

Merch Store FAQs: Our new Rank & Rewards Merch Store is Here! Beginning Thursday, Jan 29, exciting changes are coming to the XM Community’s Rank and Rewards program. Please read this FAQ post thoroughly to learn about the changes to our popular R

Outdated documentation for Qualtrics File Service

Hello,I’d like to bring the documentation page at https://www.qualtrics.com/support/survey-platform/actions-page/etl-workflows/data-extractor-tasks/extract-data-from-qualtrics-file-service-task/ to the attention of the community. The document instruc

martamaxiaLevel 1 ●

Show Back button only for one block of questions

Hi everyone!I would like to show the back button only for a given subset of questions within a single block of my survey. I know that Qualtrics allows you to activate the back button for the entire survey and then deactivate it on the questions where

384

1 day ago

AlonsoCAdministrator

Badge of the Month

⬆ Level Up 2026 | Badge of the Month | January 2026

This month, in honor of International Day of Education (January 24), we're looking ahead and leveling up together in our Experience Community.Share what you're learning or committed to learning in 2026: a skill, subject, or area of growth you're purs

Community Basics & Discussions

Randomly Select answered Option

Hi, I have 10 multiple choice questions (multi select), each with around 30-40 answer codes. After these 10 questions answered, I want to take all codes selected across the 10 questions, randomly select one of them and then ask a follow-up question b

ChipperLevel 2 ●●

Report edits not saving

Qualtrics reports is not saving my edits. The platform indicates that changes are saved; however, when I log out and log back in, the changes were not saved.Any ideas or suggestions?Thanks!Chipper

I have a multiple-choice question with “Other (please specify)” at the end of the choices. I’m able to achieve each goal independently using JavaScript but can’t seem to get it to work altogether.I need help with the following:Make Text Entry box app

AlonsoCAdministrator

Master Parent-Child Hierarchies, Automate "Other" Text Boxes & Optimize Workflow Decision Tasks

This week, discover workarounds for capturing hierarchy selections in your XM data, learn JavaScript solutions for managing dynamic "Other" text boxes in multiple-choice questions, and explore best practices for handling decision tasks in your workfl

iFrame code stripped/removed during Preview and Publish

Hi everyone,I’m running into an issue where an <iframe> tag is being stripped from my survey. It appears correctly in the editor, but as soon as I move to Preview or Publish, the code disappears and the element is missing from the page.The Code

Grouping answer choices from a Likert Matrix in a Qualtrics Report

Good Afternoon,I have a survey with a few Likert Matrices with the following format: Multiple questions asking for respondents to rate their satisfaction with different areas of their employment on the scale: Excellent, Good, Average, Poor, Very Poor

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2 days ago

Isabelle_ZdatnyQualtrics Employee

Customer Experience (CX)

You’re invited to participate in Qualtrics XM Institute research!

Hi everyone! This is your official invite to participate in Qualtrics XM Institute’s annual research on the state of customer experience.If you’re part of your organization’s CX efforts, this 12 minute survey is your opportunity to shape industry ana

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18 days ago

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NewHomeCXManagerLevel 2 ●●

Welcome and Introductions

New to Qualtrics

I am a Customer Experience Manager in Canada and new to Qualtrics. We’ve launched 2 surveys and excited to add a third survey in the Spring of 2026. Looking forward to networking in the XM Community Member forum as we start this exciting new chapter

Experience management (XM)

Purchase of certification exam for Qualtrics Platform Essentials

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22 days ago

SteveBelgraverLevel 5 ●●●●●

Welcome and Introductions

Happy Holidays and a Wonderful 2026!

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Tree_TopsLevel 1 ●

Question About AI Webinar Registration

I received an email invitation for the AI webinar “Insights Unlocked: Empowering Researchers with AI and Synthetic Data” on 3rd December. Unfortunately, I can’t register because I don’t have a valid work email address. Am I still eligible to attend i

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1 month ago

MarkGrunskeLevel 2 ●●

Help and Support

Core XM Expert Certification

Greetings Everyone,Has anyone taken the CoreXM Expert Certification Exam recently?If so, do you have any advice?I would like to take it before the end of the year.ThanksMark GrunskeFranklin Public Schools, WI

Customer Experience (CX)

Seeking Advice: Declining Survey Response Rates & Link Trust

Hi everyone,I'm hoping to tap into the collective wisdom of this community regarding a challenge I'm facing with our customer experience program.We've noticed a drop in our survey response rates year-over-year, even though key factors like our target

Week 4: Winning the conversation with your CFO

Week 4: Winning the conversation with your CFO What we covered:For those who attended the final session, how are you feeling about securing executive buy-in for your 2026 roadmap?The session focused on taking your priorities and demonstrating their v

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2 months ago

JamesScuttAdministrator

Welcome and Introductions

Welcome to the Leaders Network! We're excited you’re here! 🎉

We invite you to introduce yourself! Please share a bit about your background, interests, and what you hope to gain from our discussions. Here are a few suggestions to help you craft your introduction...💁 Background: What’s your role in your organisa

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3 months ago

M

monica.irizarryLevel 1 ●

Welcome and Introductions

Introduction - Mónica Irizarry

Hello! My name is Mónica Irizarry, Research Supervisor from Banco Popular de Puerto Rico. Would love to connect with other Financial Institutions to learn from their CX Programs and how they are optimizing the use of Qualtrics.

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