I want to close all my existing tickets(in open state, in progress state, etc.) which were created in a specific time period. For example, 1st Jan - 31st Jan.
Is there a one step solution available to close all the tickets instead of doing manually?
Ticket closure
Userlevel 1
+6
Userlevel 6
+27
One of the way can be to use export ticket option to export all the requited ticket id. And then loop this API over the the csv export rows.
Userlevel 5
+26
I want to close all my existing tickets(in open state, in progress state, etc.) which were created in a specific time period. For example, 1st Jan - 31st Jan.
Is there a one step solution available to close all the tickets instead of doing manually?
Hello Aksh, you can do that via Ticketing workflows, where you can specify the custom date range & take actions on tickets.
Userlevel 5
+15
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Also, as
Userlevel 4
+8
Yes, there is an option to close all the ticket within the platform by using ticket deleting API. Please export the tickets and configure the setup as mentioned in the API in your postpones to run instantly.
https://api.qualtrics.com/74478ffd002fc-delete-a-ticket
As
Also, as
So i have tried to use this and it has worked for me when i had to close all tickets., however when i try that with certain conditions eg ticket data (variable = X) and ticket status is open. Also i have to choose a created time, so i have input older then 7 days (the tickets i want to close are more then 2 months old). when i save the workflow it seems to do nothing.
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