Week in Review

This week, discover workarounds for capturing hierarchy selections in your XM data, learn JavaScript solutions for managing dynamic "Other" text boxes in multiple-choice questions, and explore best practices for handling decision tasks in your workflows.  Congratulations to:​@Lisa_Roberts, ​@analistas_qualtrics_BM_AR, ​@FreddieH for reaching Level 1! ​@Matt_Griffin for reaching Level 2! ​@PeeyushBansal for reaching Level 7! ​@Romanoman is showing off his Level 3 badge! Congrats on all the progress you've made in your new role. Keep up the amazing work! Parent-Child Hierarchy Data Capture: Learn workarounds for capturing selected hierarchy units in your response data when using parent-child hierarchies in Qualtrics XM.Hierarchy Node Selection: Troubleshoot challenges with selecting lowest-level nodes in parent-child hierarchy dropdowns without adding dummy participants.Grouped Likert Matrix Display: Discover how to display your Likert matrix results in a grouped format within Qualtrics

This week, learn how to change submit button text colors in the New Survey Taking Experience using custom CSS, discover integration solutions for connecting Qualtrics with Emarsys via SAP Integration Suite, and troubleshoot JavaScript issues in your surveys. Plus, get workarounds for ticket group management challenges. Congratulations to ​@arunxmarchitect for reaching Level 3! Show the World What You're Capable Of! Share your Qualtrics journey and bring the community along for the ride. Congrats to ​@arunxmarchitect for showcasing his progress and inspiring others!   Ticket Group Management: Navigate the complexities of adding newly created users to ticket groups in Qualtrics CX with detailed explanations and helpful workarounds.Submit Button Customization: Learn how to change the text color on your submit button in the New Survey Taking Experience using custom CSS solutions.JavaScript Troubleshooting: Get fixes for JavaScript that's not working in your surveys and ensure your custom c

Celebrate with us as we hit 45K lifetime members! This week, learn how Qualtrics AI outperforms general LLMs, discover workarounds for calculating predicted survey duration, and explore solutions for managing dashboard versions and combining multi-survey participant trends. Plus, get CSS tips for aligning answer options perfectly. 45K Members Strong! We've officially reached 45,000 lifetime members in our community. Thank you for being part of this incredible journey!Qualtrics AI Outperforms General LLMs: Discover how Qualtrics AI is setting new standards and outperforming general large language models. Learn more about what this means for your experience management. Share Your Upskilling Journey! We know many of you have professional goals to sharpen your Qualtrics skills this year. We'd love to celebrate your progress. Tag us in your achievements and let's spotlight your growth! Way to go, ​@arunxmarchitect!   Answer Option Alignment: Get CSS solutions for perfectly aligning your ans

And we're back! Let's start this year strong! Explore the new community redesign and share your feedback, learn JavaScript solutions for converting date inputs to numerical values for branching logic, and troubleshoot SMTP relay setup challenges.  Congratulations to:​@mkgrphteach, ​@idlamegan, ​@OCPE, ​@Vripley, ​@MB_XPM, ​@KatBlack, ​@EvyLizarraga for reaching Level 1! ​@EmmaOGC, ​@Regan, ​@NewHomeCXManager, ​@Space - the final frontier for reaching Level 2! ​@Gunjan_Malhotra, ​@Romanoman for reaching Level 3! ​@SandraH for reaching Level 4! Community Redesign is Here! Our redesign brings your most popular content to you faster. Explore the new layout and drop your reactions below, we want to hear what you think!Updated 2-Minute Tip: Learn how to randomize questions and blocks in your survey with this fresh video from ​@JoseS. 2026 Goals Challenge: Share your goals for this year on our Badge of the Month thread and let's tackle them together.  Unified Lifecycle Dashboards: Join the di

This week, get the latest on merch store point balances and what we're doing to fix it, learn how to resolve web intercept repeat display issues, and discover proven strategies to combat declining survey response rates with QR codes and email embedding techniques. Congratulations to ​@SCK02005 and ​@AngieYYS7661 for reaching Level 2! Merch Store Update: We want to address something you may have noticed with your merch store orders and point balances.What happened:Starting in June, a technical glitch awarded points incorrectly—more than your actual community balance showed. We discovered this in October when a member flagged it (thank you!) and have been working to resolve the issue completely.What this means for you:Cancelled orders: Your balance didn't have enough points to cover the purchase Lower balances: We've reconciled your merch purchases against your true community point total to show your accurate current balanceWe know this is frustrating, and we sincerely apologize for the

This week, discover how to customize your NPS question styling, learn to automate survey invitations based on embedded dates in your contact lists, and explore techniques for controlling mobile feedback limits by user location.  Congratulations to:​@Tree_Tops for reaching Level 1! ​@CRQualtrics, ​@hokie404, ​@LawrenceT for reaching Level 2! IMPORTANT: We recently fixed a glitch in our community store that was giving out extra points. Your merch store account now shows your correct community point balance. If you have an order pending approval, please go ahead and reorder it. Thanks for your patience! For any questions, reach out to ​@AlonsoC  Check out this great post from ​@bench!  NPS Question Styling: Learn how to customize the appearance of your NPS questions to match your brand and survey design.Merging Coded Data: Discover techniques for merging coded data into your existing surveys without disrupting your current setup.Survey Time Limits: Explore solutions for setting a 30-minut

This week, learn how to build complex matrix tables with uneven layouts, automate your daily response exports with API solutions, and customize gauge charts for your CX dashboards.Congratulations to:​@cand829 for reaching Level 1! ​@surrogate-key, ​@KatieA  for reaching Level 2! ​@jake_dufinetz for reaching Level 4!Feature your badge or swag and earn 50 points!​@UXDana is showing off her Level 2 badge! Share your achievements and inspire others in the community. URL String Extraction: Learn how to extract specific text strings from URLs in your intercept surveys.Response Rate Dashboard Privacy: Discover solutions for ensuring instructors only see their own response rate dashboards—perfect for multi-instructor environments.API Export Automation: Explore techniques for automating daily exports of in-progress responses using the API to streamline your data workflows.Salesforce Directory Sync: Join the discussion on syncing directory attributes to Salesforce upon survey completion for seam

Discover JavaScript solutions for visit-based intercept surveys & advanced techniques for dynamic image display. Plus, explore automated reminder workflows and celebrate our leveling-up members!Congratulations to ​@monica.irizarry and ​@LukasK for reaching Level 1! ​@nehaj for reaching Level 2! ​@gPandey_715 showing off his community swag during Diwali!  Visit-Based Intercept Survey: Community provided a detailed JavaScript solution for displaying intercept surveys on the 10th visit.Imported Data Counter: Guidance shared on setting up counters before importing data for project tracking.Dynamic Image Display: Guidance provided on displaying images and metadata dynamically from CSV files using the Supplemental Data Service.License Expiration Grace Period: University administrator raised important questions about data retrieval timelines after license expiration, highlighting the need for clearer policy communication.Email Template Limitations: Discussion on the challenge of maintai

This week brings exciting developments: Learn how to enhance survey tracking with Twilio integration and discover proven strategies for boosting open commentary engagement in CSAT surveys.Congratulations to ​@cmad for reaching Level 1 and ​@pamelalbeck for reaching Level 5 in the community!X4 Seattle 2026 Passes Are Coming to the Merch Store! For the first time, you can redeem X4 Passes in the Merch Store for 2,000 points each.Create or check your Merch Store account now to see your balance (points may take a few days to appear) and spend your points. X4 passes are limited inventory; redemptions are subject to review and XM Advocates will receive priority for passes.​@cami_mq is proudly showing off her Level 2 badge on LinkedIn. You're next! Share your achievements and inspire others in the community.  Survey Data Export Issue: Solutions shared for fixing data omissions using replacement questions and display logic.Twilio Integration: Enhanced survey tracking by capturing invite status

A landmark week in our community! We've hit 100 2-Minute Tip videos, we dive into essential best practices for managing brand admin access, and more!Congratulations to ​@CheriV and ​@kbowers for reaching Level 2 in the community!We've reached a major milestone: 100 2-Minute Tip Videos! Thank you to everyone who has contributed to and engaged with this valuable resource. Lukas Kolbeck from Knauf Digital GmbH was celebrated for his outstanding contributions to the Qualtrics Early Access Program. Learn about his achievements and gain valuable advice for maximizing your own Qualtrics experience.Our community tackled several important technical topics this week:Brand Admin Access: Best practices for managing administrative permissions.  Survey Response Recording: Capturing incomplete responses on single-page surveys ChatGPT Integration: Implementing multi-turn conversations within Qualtrics surveys SSO Configuration: Setting up Single Sign-On in Qualtrics Authentication Options: Understandi

See who's sharing their achievements on LinkedIn, discover a clever SMS solution, and celebrate member level-ups. Plus, this week's comment of the week features an impressive prototype and detailed answer!Congratulations:​@CheriV, ​@jasonferns, ​@VP96 for reaching Level 1!​@arunxmarchitect, ​@Jennyiscool  for reaching Level 2!Trying to use Qualtrics for standalone SMS messages (no survey attached)? Check out our community's clever workaround!Share your swag/badges on LinkedIn and earn 50 points!​@bench and ​@arunxmarchitect are showing off their level badges—join them!  Featured members earn 50 points!This week's outstanding comment goes to ​@jake_dufinetz for taking the time to share a prototype and a detailed answer. Featured members earn 50 points!  Subscribe to Week in Review and get it delivered every Friday morning—perfect with your coffee, tea, or whatever keeps you warm.

Your chance to influence product enablement strategies and future features! Plus, celebrate new achievements and see this week's heartwarming comment.Congratulations to ​@Elaine.Li, ​@ymm07 for reaching Level 1!Share Your Training StrategyHelp shape how Qualtrics supports organizations on product enablement!Early Access ProgramWant to influence what's next? Learn how you can help shape Qualtrics products through our Early Access Program!Featured members earn 50 points!This week's outstanding comment goes to ​@Jennyiscool. Love the kind words and hearing when member solutions save the day!  Subscribe to Week in Review and get it delivered every Friday morning—perfect with your coffee, tea, or whatever keeps you warm.

Discover how other orgs train on Qualtrics, learn a handy matrix table coding technique, and celebrate member achievements. Plus, this week's standout comment goes to someone who closed the loop!Congratulations to​@wuaham, ​@Bobbi for reaching Level 1 ​@gdyczyak for reaching Level 4User Enablement Post (DSX)Share how you train your organization on Qualtrics and learn from fellow community members!Qualtrics Consumer Experience Trends ReportThe latest insights are here—check out the Qualtrics Trends Report! Need to customize your surveys? Check out this code to change the background color of a single column in a Matrix Table! Thank you ​@PGR and ​@vgayraud!Featured members earn 50 points!This week's outstanding comment goes to ​@policyandresearch! We appreciate you taking the time to return and confirm the solution worked. Great job!  Subscribe to Week in Review and get it delivered every Friday morning—perfect with your coffee, tea, or whatever keeps you warm.

Important news about Evolve idea processing in October, plus meet our redesigned AI Assistant! We're also celebrating member level-ups, featuring this week's standout comment, and announcing a merch sale. Catch all the highlights below!Congratulations: ​@hihiall, ​@KentPenicook for reaching Level 1!​@jb_lumanity, ​@rs2, ​@WesD, ​@NguyenPhiLong, ​@Chipper, ​@enolton for reaching Level 2!​@SabrinaC for reaching Level 3!Evolve Ideas Program: There will be a temporary pause on processing Evolve Product Ideas for October. We apologize for the delay actioning your feedback. Normal processing time will resume in November. For urgent requests, reach out to your account team to submit ideas internally.  Merch Store: Got some extra community points lying around? We have a sale on merch items! Community AI Chatbot: Our Community AI Assistant has a fresh new look! Give it a spin and tell us how it's boosting your Qualtrics game! 🎉Featured members earn 50 points!This week's outstanding comment goe

Explore the personalized guidance of Qualtrics Success AI Assistant, boost efficiency with Gainsight’s enhanced search filters, and check out this week’s innovative community solutions.Congratulations:​@Oreg.students, ​@NguyenPhiLong, ​@JohnDod, ​@Ctop2, ​@rs2 for reaching Level 1! Check out the new Qualtrics Success AI Assistant! View this demo on how it can recommend personalized learning tasks based on your license and experience level and give step-by-step guidance to help you accomplish them! Get quicker results with Gainsight’s Search Filter Capability. Filter by Topic, Community Category, or Tag: ​@jake_dufinetz shared a handy  workaround that lets you export all survey responses every day, not just the new ones since the last export—a great fix for the usual automation limits!Featured members earn 50 points!This week we have two winners: ​@rs2 for sharing how to combine the power of AI + Community to create a solution ​@JordanDrieamNL for returning to their post to confirm th

Discover how the survey sidebar tooltip can make your workflow easier. Plus, get exclusive opportunities to test fresh Qualtrics features before anyone else by joining the Early Access Program!Congratulations:​@EmmaOGC, ​@dp-goto  for reaching Level 1! ​@hilaryk for reaching Level 2!Want a quick recap of the coolest product innovations each month? Check out our new Monthly Product Innovation Spotlight category! Join our Early Access Program to try out new features before anyone else and help shape the future of Qualtrics products! See a post you love and want to share? Give Gainsight’s share feature a spin and spread the word!Ever wish for a handy tooltip on the survey sidebar? Thanks to ​@Mohsen, it’s now live—making survey creation smoother and less confusing!Featured members earn 50 points!We love when authors pop back into the convo years later to help out. Huge thanks to ​@w.patrick.gale for sharing your insights and getting Comment of the Week! Subscribe to Week in Review and get

Another week, another round of awesome achievements and helpful discoveries from our community!Congratulations ​@tlawish, ​@jasonferns, ​@Kfisherk, ​@LTaylor for reaching Level 1! ​@jake_dufinetz for reaching Level 3!​@jmc02 updated a 5-year-old post with new information. Thanks for sharing! "How to have a checkbox in your survey" is trending this week.Featured members earn 50 points!This week’s outstanding comment goes to ​@lizb311! Her detailed and easy-to-follow contribution has so far helped 4000+ members! Great job!  Subscribe to Week in Review and get it delivered every Friday morning—perfect with your coffee, tea, or whatever keeps you warm.

This week brought exciting milestones as four members leveled up, our London community prepares for the first in-person Experience Community gathering. Plus, see how one member's ChatGPT collaboration led to our Comment of the Week!Congratulations ​@bench, ​@Mattalica1972, ​@Regan for reaching Level 1! ​@sophie_gr for reaching Level 2!Are you based in London and want to meet other community members? Join our first ever Experience Community in-person event on Thursday, September 18th. Sign UpShare your swag/badge on LinkedIn and earn 50 points!​@pamelalbeck rocking her backpack in DC!Featured members earn 50 points!Congrats to ​@tlawish for Comment of the Week! With help from ChatGPT they were able to come to a solution and returned to their post to confirm it worked! Subscribe to Week in Review and get it delivered every Friday morning—perfect with your coffee, tea, or whatever keeps you warm.

Two new Level 1 members, a rare Level 6 achievement spotlight, steps to refresh top older posts, and a comment that resolved a nearly year-old issue.Congratulations ​@RAlbert and ​@youngnavy for reaching Level 1! We know older posts can still be useful, so we’re rolling out a focused effort to refresh top-performing content and make sure they’re accurate and up to date.Share your Qualtrics badge/swag on LinkedIn + Earn 50 points!​@kgillis showed off her Level 6 badge on LinkedIn. Fun fact: She’s 1 of only 20 community members to achieve this milestone!Featured members earn 50 points!Congrats to ​@Tom_1842 for Comment of the Week! His custom code solution solved a problem originally posted nearly a year ago!  Subscribe to Week in Review and get it delivered every Friday morning—perfect with your coffee, tea, or whatever keeps you warm.

Turn your LinkedIn badge posts into community points, discover advanced nomination survey techniques, and more!Congratulations ​@Mark d., ​@KatMand2, ​@DarPsh for reaching Level 1! ​@VKDoshi, for reaching Level 2!​@kgillis for reaching Level 6!You already knew that showing off your Qualtrics merch on LinkedIn earns you 50 points, but now you can rack up extra points every time you level up by sharing your new badge! Learn more about maximizing your community points.Learn how members are sharing strategies for creating nomination surveys with searchable dropdowns and multiple selections. Perfect for awards, recognition programs, or any time you need users to easily find and select from long lists. Learn about Qualtrics AI Assisted Topics and how it can streamline your text analysis. Featured members earn 50 points!This week's spotlight shines on ​@RAlbert and ​@Haimanti! We're celebrating ​@RAlbert for taking the time to circle back and share their solution with the community, and ​@Hai

This week brings good news for merch lovers, explores how AI is reshaping community workflows, dives into customization possibilities for Qualtrics' latest Calendar Question Type, and celebrates members who exemplify best practices in technical problem-solving.Congratulations​@Romanoman  for reaching Level 1!​@agrm, ​@Haimanti for reaching Level 2!Community Merch Store issues have been fixed and orders are processing again. If you recently submitted an order and it hasn’t been approved, please try resubmitting again. How is AI changing your Experience Community workflow? Share your thoughts.Qualtrics released a new Calendar Question Type, but need more customization options? Join the discussion on extending functionality.Featured members earn 50 points!This week's standout comment goes to ​@mikasar12! They included detailed troubleshooting steps and what they'd already tried—helping the community provide faster, more targeted solutions.  Subscribe to Week in Review and get it delivered

Discover expert strategies to keep your respondents engaged from start to finish, dive into creative solutions for downloadable survey receipts & find out which community member earned this week's standout comment recognition!Congratulations​@AngieYYS7661, ​@RLord, ​@kanupriya003   for reaching Level 1!​@KathyM , ​@JMyers for reaching Level 2!Have experience creating downloadable completion receipts in Qualtrics? Share your ideas with ​@Lapwing! Learn Qualtrics' 4 proven strategies to prevent survey drop-offs and boost completion rates - from optimal survey length to mobile optimization. Have Javascript experience? Help ​@torrere calculate and display real-time values from multiple matrix tables on the same page!Featured members earn 50 points!This week's outstanding comment comes from ​@parkie_0007! Thanks for the helpful solution confirmation and the shoutout to teamwork!    Subscribe to Week in Review and get it delivered every Friday morning—perfect with your coffee, tea, or wh

This week we're highlighting an AI-powered research demo that gets you insights in minutes, celebrating community achievements, and showcasing a creative student who embedded Tetris directly into their survey.Congratulations​@dcousineau for reaching Level 1!​@JBrim for reaching Level 2!We’ve located the issue with the merch store and are working on a solution. We anticipate processing orders again next week. Join our live Qualtrics demo to see Edge Audiences and how you can get consumer insights in minutes instead of weeks to finally keep up with fast-moving markets.See how one student embedded a playable Tetris game directly into their Qualtrics survey and solved the tricky iframe focus issue to create seamless interactive experiences. Great job ​@JPsychACAP!Featured members earn 50 points!We always appreciate when members return to their posts to confirm which answer solved their problem! Great job ​@dcousineau Subscribe to Week in Review and get it delivered every Friday morning—per

We’re spotlighting the new AI Community Center, a creative image-based pricing use case, and a standout comment that brought the visuals and the value.The technical issue affecting our merchandise store is still being worked on. We’ll let you know as soon as it’s resolved and order approvals are back up and running. We just launched the Community AI Center — your go-to hub for all things AI! Whether you’re exploring Agentic AI, integrating Qualtrics AI features, or just curious about the future of AI, this is the place to ask questions and share insights.Have you ever built a feature where users select items from an image (with prices) and then see the total cost of their selections on the next page? Learn how. Thanks ​@PRIYABHARDWAJ for posing this question!Featured members earn 50 points!This week's standout contribution comes from ​@jake_dufinetz! His comment was detailed, thorough, and included visuals to assist. Great job!    Subscribe to Week in Review and get it delivered every

Here's what's happening this week including an important merch store update.We've identified a technical issue in our merchandise store that created incorrect point balances for some members. To ensure accuracy, we're temporarily holding order approvals while our team resolves this problem. We apologize for the delay this will cause.Big thank you to ​@Jona for contributing a valuable suggestion to enhance our Community platform! Your input helps us continuously improve the experience for everyone. If you have ideas or feedback to share, we encourage you to share on Discussions about Experience CommunityShare fresh methodologies and strategies for gathering more meaningful, actionable insights. Connect with ​@SteveBelgraver to dive deeper into this important discussion. Looking to reduce survey fatigue among candidates? Share your successful approaches. Join the conversation led by ​@katrtaylor to exchange best practices!Featured members earn 50 points!This week's standout contribution