Community Basics & Discussions

Hi,I've searched all over and reached out to a few Qualtrics reps. but nobody seems to be able to help me. Does anyone know if it's possible to change the email address associated with my account?ThanksAlison

I'm feeling pretty dense here... but it seems like all my notifications in the Qualtrics community recently are random. For example, I'll get a notification that someone commented on a post I don't seem to have interacted with at all...no post from me, no star. I'm wondering if maybe I just viewed these posts at some point? It's making it kind of difficult to keep track of the threads that I'm actually interested in following.

The results are in!We are excited to announce that the Qualtrics XM Institute recently published 2020 data for two popular CX benchmarks. The benchmark data is available directly in the product and exists in two forms, Overall and Consumer NPS. The Overall Ratings are a composite metric of customer experience delivery, assessing consumers’ feelings of success, effort, and emotion when interacting with companies. The Consumer NPS Ratings measure the Net Promoter Score first championed by Bain et al. Both benchmarks are a cross-industry, open-standard benchmark of customer experience and measure the performance of over 300 organizations across several industries. Here’s what you need to know:If you’d like access to the full benchmark reports, please contact your Customer Success Manager.If you’d like to update your 2019 benchmarks with the new 2020 data, you can do it directly in the product using the Benchmark Editor.Lastly, if you don’t have a score but would like to start monitoring y

The bell next to my name at the top will show that I have notifications. When I click on it, a little box appears with nothing. When I go into my account and click Notifications, nothing happens. I am using Chrome as my browser. Looking for any insight please!

In the seven years since its launch, Qualtrics’ Website / App Feedback has matured into a robust digital CX solution. Thousands of customers benefit from the ability to listen, understand, and act on customer feedback across the entire digital journey.Our product promise continues to be helping brands immediately identify and resolve poor digital experiences. One way we’re delivering on this promise is by making our digital CX solution easier to use. Based on feedback from both new and longtime customers, we learned that it can be difficult and often time-consuming to launch a digital voice-of-customer program; there is typically a learning curve for understanding product taxonomy and the steps required to build and launch a digital intercept. In response to that feedback, Qualtrics is releasing Guided Intercept Authoring. Within minutes, users can launch a simple digital CX program with a feedback button or listening posts. Guided Intercept Authoring provides a new, intuitive workflow

Hi,I am trying to search community for any topics related to A/B tests.When searching for A/B, there are no results,When searching for A/B test, there are some results but most are about tests, and not about A/B. There are topics in there though that litterally have A/B in their title.When searching for "A/B" test it are the same results as without the quote marks.So how should I formulate my search to get the best results?

I have been getting this error message when I have been working with Chrome for a while.--------Site not foundI even looked under the bed, wasn't there eitherWhy am I seeing this?The URL you entered doesn't really lead anywhere. Perhaps you mistyped it? Take a look and try again. If you think this site should exist, please check back in a few minutes or visit our Service Status for more information.--------Then I switch to IE or Firefox, and it seems to be working.Why does this happen?

While some of you may've been on the preview release, we're excited to announce our new Qualtrics XM App is now included with certain CX packages. Now you can take your Vocalize / CX Dashboards on the go! ! This app lets you view all the dashboards that have been shared with you, navigate between pages, and add page-level filters! You can even share widgets using the apps on your phone. When it comes to gathering customer experience insights, you'll no longer are you chained to your desktop - now you can check your data in line for the grocery store, bored on the subway, or while avoiding awkward silences at dinner! And not only is the Qualtrics XM App is compatible with 13 different widgets, but it also supports Text iQ! (Note: Text iQ in Dashboards must be enabled for a brand before it can be viewed in the app.) ! If you're interested in the Qualtrics XM App, contact your Account Executive to see if you qualify.

Hi!! i think i already achieve 5 genius reactions for the first genius badge. However is not showed on my profile.Has anyone seen this same issue? or is just particular to me?

Qualtrics CustomerXM is introducing a new way to improve the customer listening experience. Qualtrics XM Directory now includes the ability to govern feedback request frequency across digital channels and devices, in addition to traditional CX channels such as email and SMS. Omni-channel frequency control and governance are increasingly important capabilities of designing and running a strategic CX program. It helps mitigate survey fatigue and preserves the end-customer experience of collecting insightful and actionable feedback.New Capabilities in XM Directory* Omni-channel and cross-device (email, sms, web intercept) contact frequency control all within the XM Directory UI.* Timeline and cross-channel view of customer feedback enabling brands to identify experience gaps across channels and devices.* Eliminates reliance on browser-based cookies for contact frequency for website feedback enabling control in scenarios such as incognito browsing and browser switching. The new capabilitie

Hello community members. Is anyone else having an issue with slowness of pages loading in the Community? It's been like this since inception (created community account) for me. It's very frustrating. It indicates "Waiting for the player.vimeo.com when the page sits there. Each page takes between 20-40 seconds to load. This is a long time for a web page to load each time.

Hi, I recently looked at my profile and I noticed that my points aren't displaying properly. When I initially click on my profile, it shows that I have 72 points, but when I go to a sub-menu, like notifications, then it updates to 85. I think I have more than 72 points at this point. Any help? https://uploads-us-west-2.insided.com/qualtrics-us/attachment/au_nr0px04kr7xg.png - 72 point screenshot https://uploads-us-west-2.insided.com/qualtrics-us/attachment/ug_eda2t9ep6c9e.png - 85 point screenshot Thanks, Elliot V.W.

We know how much you love innovation, which is why we are excited to share this unique learning opportunity with the community! The product team has made several enhancements to the CustomerXM for Digital product, and they are excited to share all of these updates with each of you. On Thursday (11/21) from 10:00am to 10:45am PT, our very own Digital CX Product Manager, Sachin Goregaoker, will host a live view into what’s new in your Digital CX product. During the 45-minute session, Sachin and his team will do a deep dive on what’s recently been developed in CustomerXM for Digital, how you can get more out of your digital investment, and answer any of your questions. So _what exactly_ will you learn during this session? Glad you asked! For the first 30-minutes, the team will cover the following: _Mobile and Accessibility Enhancements_ * Mobile Responsiveness: Empowers you to deploy mobile responsive feedback dialog intercepts and buttons, with an easy to use and intuitive autho

Today we’re going to talk about Digital Customer Experience innovations at Qualtrics – essentially, the latest and greatest available to Website / App Feedback projects! Simplify managing website feedback tags and track customer feedback and behavior more efficiently with the XM integration for the Adobe Experience Platform Launch. With Adobe Launch, Website Feedback Intercepts can be deployed to your site with a click, empowering users in the organization to create and deploy Intercepts through a self-service interface. This Qualtrics extension is available on the Adobe Launch Catalog for current Launch users to install and configure, but you can also check it out on the XM Marketplace here. If you have questions on set up, don’t forget to consult our Adobe Launch support page! ! Have you tried Website Feedback for mobile apps? (AKA our Mobile App SDK!) Drive improved iOS and Android App reviews within your mobile app while enabling feedback capture from all users. Check out our So

Thanks

What would cause the following error when trying to post a comment? Access Denied You don't have permission to access "http://www.qualtrics.com/community/post/comment/?" on this server. Reference #18.e40c1060.1517330132.22b5a0e9

This has been a summer of exciting Customer Experience updates! First and foremost, switching between your dashboards and your tickets got easier with improved navigation. With just a click, you can return to your tickets or select the specific dashboard you'd like to see. ! ! And your ability to report on ticket statuses has become way more dynamic! Instead of just reporting how long it took to resolve a ticket, you can now report on the time between various ticket statuses, gaining insight into the time it takes your team to take action on or resolve issues. For example, you can track your company's unique SLA (service-level agreement) and use this info to flag tickets on your dashboard that have exceeded the SLA. See the Time Between Ticket Statuses support page for more details on configuring these fields. ! Brand Admins can now determine the dashboards their users engage with most with the help of the new Content Engagement reports. Get a breakdown of top dashboards by uniqu

Is it better to start a new discussion rather than ask a question as part of a current discussion particularly if that discussion was asked and answered about 6 days ago? Which would get a faster response?

After networking with many other academic brand administrators at X4, we've been trying to work out a way to stay in touch with each other. Not wanting to recreate the wheel or use a listserv, would it be possible to upgrade the Notifications so that it's possible to follow a certain category? I'm thinking that if we could set it up so we can follow and be notified on specific categories, like the Brand Administrator category, it would be a great way for us to stay in touch without having to login to the Community every day. Nothing against the Community - you know I love it - but out of sight, out of mind too frequently, you know? Thoughts?

With all the excitement surrounding X4, it's been a while since we made one of these product update posts! Today, we're going to talk about Action Planning in CX Dashboards! Those of you with EX programs are already well-acquainted to action planning, but for the newbies out there: Action plans can be thought of as initiatives that must be completed in order for a company to reach its larger business goals. Action Plans allow you to assign tasks and plan resolutions to some of your company’s biggest issues with customer experience. For example, if customers disagreed that your product met their needs, a larger-scale action plan could be to redesign that product. ! First, you gotta decide who gets to be involved in action planning. Then make an Action Planning Page on your company dashboard. Finally, users can start creating and updating their plans using the Action Planning Editor. This feature isn't available to all CX licenses, so talk to your Account Executive if you're interes

Is anyone else having a problem accessing _Network & Job Posting_? I just get this screen... !

when I try to post to the developer community I am denied access How can I get that fixed

I accidentally asked a question as a "Discussion" instead of a question. How can I convert my question to a discussion so I can mark the Accepted Answer?

I find responses that could be useful later and would like to "bookmark" them. How do I do that? All I get when I click on the star in the space next to my name is that I do not have any bookmarks.