Experience Community

What is 2-Minute Tips?Every week we will focus on an XM Community post or question and provide tips and walkthroughs answering the question. The goal of this weekly video series is to deliver effective solutions to these questions, quickly. 2-Minute Tips | January 30th 2024Question: What is the Loop & Merge and how do you use it? Today we will learn how to incorporate Loop & Merge into your Qualtrics survey.  Want More? Support Page: Loop & Merge Community Posts: 

Don’t just visit the Qualtrics XM Community: Join our free Community by becoming a member so you can ask questions, get help, access our Rank and Rewards program, and also gain direct access to Qualtrics product leaders to provide feedback that will shape the future of our offerings! Joining is super fast and easy: 1 | Create your XM Community account 💜Use your existing Qualtrics account login credentials to log into the XM Community, then, you will be prompted to continue to step 2, below...2 | Set up your profile 👤Set up your profile, where you can update your profile picture, view your badges, & more. 3 | Introduce yourself 👋Introduce yourself to the XM Community and start connecting with other members! Tell us a little about yourself, where you're from, and your Qualtrics use case. Learn more about the benefits of XM Community membership here and here. Questions about joining the XM Community? Ask us in the comments! 

What is 2-Minute Tips?Every week we will focus on an XM Community post or question and provide tips and walkthroughs answering the question. The goal of this weekly video series is to deliver effective solutions to these questions, quickly. 2-Minute Tips | January 23rd 2024Question: What is the Carry Forward Choices feature and how do you use it? Today we will learn how to incorporate Carry Forward Choices into your Qualtrics survey.  Want More? Support Page: Carry Forward ChoicesCommunity Posts: 

What is Getting Started Mondays? Every Monday we will highlight a Core XM feature, and the post will include a description of the chosen topic, a support page, and related community content. The goal of this weekly series is to help users find support pages or community posts that relate to the topic. Remember to always contact Qualtrics Support for product-related issues or urgent questions. Getting Started Mondays | January 22nd 2024 Topic: Table of Contents Back buttons are one of the most useful features for respondents when taking a survey, but their usefulness relies on the length of the survey. Once a survey gets too long the back button becomes less effective and the table of contents element starts to be the better option. The table of contents is an element added to the survey flow that allows respondents to see a list of all the blocks included and the ability to navigate to any block. You can customize this feature by adding a header, adding a custom introduction message, s

What is 2-Minute Tips?Every week we will focus on an XM Community post or question and provide tips and walkthroughs answering the question. The goal of this weekly video series is to deliver effective solutions to these questions, quickly. 2-Minute Tips | January 16th 2024Question: Do you know what Piped Text is and how you can use it in your survey? Today we will learn how to incorporate piped text into your Qualtrics survey.  Want More? Support Page: Piped TextCommunity Posts: 

What’s New How to Develop a Business Case for XM InvestmentsXM professionals need to show how their efforts will deliver business value or they will struggle to get the funding they need. This How-to Guide shares 5 steps for creating a business case that will help you secure budget for your 2024 XM projects and initiatives. Check out the guide. The Humanized Digital Experience RatingsAs part of XM Institute’s annual US consumer study, 10,000 consumers were asked to evaluate their recent digital experiences then rate those experiences across five components of a humanized digital experience. Read the full report. Monthly Product Release NotesTake a look at our monthly product release notes to see the recent product updates as well as a sneak preview of the upcoming features to keep an eye out for. Don’t forget to subscribe to the Product Release Notes Community category to stay up to date! See the latest features.  X4 2024X4 registration is open! Reserve your ticket to join the world’s

What is 2-Minute Tips?Every week we will focus on an XM Community post or question and provide tips and walkthroughs answering the question. The goal of this weekly video series is to deliver effective solutions to these questions, quickly. 2-Minute Tips | January 9th 2024Question: Do you know the difference between Project Name, Survey Header, & Display Name? Today we will learn the different ways to rename your survey.  Want More? Support Pages: Renaming Your Survey Renaming a ProjectCommunity Posts: 

What is Getting Started Mondays? Every Monday we will highlight a Core XM feature, and the post will include a description of the chosen topic, a support page, and related community content. The goal of this weekly series is to help users find support pages or community posts that relate to the topic. Remember to always contact Qualtrics Support for product-related issues or urgent questions. Getting Started Mondays | October 9th 2023 Topic: Creating Response Reports If you’ve ever needed to include a survey response summary in an email before, you’ve likely used the Include Response Report feature on an email task. This feature displays full question text and answers in a follow-up email to respondents but does not allow you to select certain questions or information. Since you cannot customize your response report, an alternative option to this use case is to use Piped Text to select your desired questions and format them in an easy-to-read fashion. Instead of enabling the Include Re

As part of XM Institute’s annual US consumer study, 10,000 consumers were asked to evaluate their recent digital experiences. Consumers shared whether they had a digital interaction within the previous 30 days with any of 10 industries. They shared which access method they used – mobile website, computer website, or mobile app – and then rated that experience across five components of a humanized digital experience. Read the full report here. 

What is Getting Started Mondays? Every Monday we will highlight a Core XM feature, and the post will include a description of the chosen topic, a support page, and related community content. The goal of this weekly series is to help users find support pages or community posts that relate to the topic. Remember to always contact Qualtrics Support for product-related issues or urgent questions. Getting Started Mondays | January 8th 2024 Topic: Auto-Number Questions Question numbers are not only a good way to identify your questions while reviewing your survey data, but they can also be displayed to respondents to allow them to keep an eye on their survey progress. While question numbers can be manually edited, the longer a survey gets, the more tedious manually changing question numbers becomes.  If you’d like all your numbers to be in order, you can use Auto-Number Questions to order all the question numbers in your survey at once. The numbering options you can choose from include seque

What is 2-Minute Tips?Every week we will focus on an XM Community post or question and provide tips and walkthroughs answering the question. The goal of this weekly video series is to deliver effective solutions to these questions, quickly. 2-Minute Tips | December 12th 2023Question: What are Response Requirements and how do I use them? Today we will learn how to use Response Requirements.  Want More?Support Page:Response RequirementsCommunity Posts: 

BADGE OF THE MONTHFavorite Holidays | December 2023During the first week of each month, we will post a new question, topic, or activity for you to connect with the community and earn a badge. All community members who join our team and contribute a thoughtful comment to this month’s discussion, between December 4 and December 31, will receive this badge worth 50 points by the end of the month.  Question: What’s your favorite holiday food and why?Our community members celebrate countless holidays throughout the year and around the globe. Here in the United States, ‘tis the season, the holiday season! We want to learn about the holidays you love, why they are so special to you, and your favorite food to eat and celebrate. 

A strong business case helps you secure funding from budget holders by outlining the specific value you expect an XM initiative to generate. This How-to Guide breaks down the 5 steps you can follow to produce a compelling business case. Read the full guide here.

What’s New XMI Customer Ratings – Consumer NPS, 2023As part of XMI’s annual consumer benchmark study, respondents were asked to evaluate companies across multiple measures of CX. Use these insights to compare your NPS to the industry average and track how you perform relative to other industries.  View the findings now. 2024 Global Consumer Trends ReportBased on responses from more than 28,000 consumers across 26 countries, our 4th annual Consumer Trends Report shows just how valuable human connections really are and how you can start building them in the year ahead. Read the full report now. Fundamentals of Customer ExperienceAre you new to CX? When you’re in the early stages, it can be difficult to know exactly where to start. With this launchpad, you’ll grow your CX knowledge and see how you can start building your organization’s CX management efforts. Get started with the launchpad now. Weekly Product Release NotesTake a look at our monthly product release notes to see the recent p

What is 2-Minute Tips?Every week we will focus on an XM Community post or question and provide tips and walkthroughs answering the question. The goal of this weekly video series is to deliver effective solutions to these questions, quickly. 2-Minute Tips | December 5th 2023Question: How can I add collaborators to my Survey? Today we will learn how to share or collaborate on a survey project.  Want More?Support Page: Collaborating on Projects Community Posts: 

What is Getting Started Mondays? Every Monday we will highlight a Core XM feature, and the post will include a description of the chosen topic, a support page, and related community content. The goal of this weekly series is to help users find support pages or community posts that relate to the topic. Remember to always contact Qualtrics Support for product-related issues or urgent questions. Getting Started Mondays | December 4th 2023 Topic: Managing Survey Availability If you’ve ever received the message “Sorry, this survey has already expired” while testing out a survey and not known what to do, then you likely have never used the survey availability setting. Survey Availability is the updated version of survey expiration; this setting allows you to set an expiration date when the survey will be closed to new respondents.  You can choose between setting a specific start & end date or allowing the survey to collect responses so long as the status is active. For a more personalize

BADGE OF THE MONTHThankfulness | November 2023During the first week of each month, we will post a new question, topic, or activity for you to connect with the community and earn a badge. All community members who join our team and contribute a thoughtful comment to this month’s discussion, between November 1 and November 30, will receive this badge worth 50 points by the end of the month.  Task: Comment and @mention an XM Community member or members you are thankful for. Alternatively, share a Qualtrics experience you had in 2023 that you are thankful for.Each November, the XM Community highlights thankfulness. We want to hear about the Qualtrics community members and the experiences you are grateful for. Tell us who solved that problem for you. Have any Qualtrics products made your job easier? Take a moment to recognize and thank those that have helped you this year!

How consumers buy from and interact with companies will change drastically in 2024. But what’s driving that change and what should leaders do to get ahead of it?With insights from over 28,000 consumers, our 2024 Consumer Trends report reveals:The top 4 trends for the year ahead What it means for businesses, including the opportunities and the risks ahead Expert advice on how to navigate the findingsGet your copy of the report now.    

What is 2-Minute Tips?Every week we will focus on an XM Community post or question and provide tips and walkthroughs answering the question. The goal of this weekly video series is to deliver effective solutions to these questions, quickly. 2-Minute Tips | November 28th 2023Question: How can I add Free Response Options to my Survey? Today we will learn how to add free response options to your survey questions.  Want More?Support Pages: Allow Text Entry Text Entry Question Community Posts: 

What is Getting Started Mondays? Every Monday we will highlight a Core XM feature, and the post will include a description of the chosen topic, a support page, and related community content. The goal of this weekly series is to help users find support pages or community posts that relate to the topic. Remember to always contact Qualtrics Support for product-related issues or urgent questions. Getting Started Mondays | November 27th 2023 Topic: Generating Test Responses It’s easy to get excited about distributing a newly created survey and overlook the testing phase, however, this excitement and lack of testing can unfortunately lead to negative survey experiences and subpar data collection.  To help mitigate this poor survey experience, you can generate test responses before sending out your survey to ensure that your survey is acting and collecting data exactly as expected. There’s no need to be careful when choosing the number of test responses you wish to generate since the response

What is 2-Minute Tips?Every week we will focus on an XM Community post or question and provide tips and walkthroughs answering the question. The goal of this weekly video series is to deliver effective solutions to these questions, quickly. 2-Minute Tips | November 21st 2023Question: How can I use Query Strings? Today we will learn what Query Strings are and how to use them.  Want More?Support Page: Passing Information via Query Strings Community Posts: 

What is 2-Minute Tips?Every week we will focus on an XM Community post or question and provide tips and walkthroughs answering the question. The goal of this weekly video series is to deliver effective solutions to these questions, quickly. 2-Minute Tips | November 14th 2023Question: How can I import and export my surveys? Today we will learn about the different ways to Import and Export surveys.  Want More?Support Pages: Import & Export Surveys Print Survey Community Posts: 

What is Getting Started Mondays? Every Monday we will highlight a Core XM feature, and the post will include a description of the chosen topic, a support page, and related community content. The goal of this weekly series is to help users find support pages or community posts that relate to the topic. Remember to always contact Qualtrics Support for product-related issues or urgent questions. Getting Started Mondays | November 13th 2023 Topic: Randomizing the Survey Flow Whether you’re looking to minimize order effects, reduce response bias, or need to display different blocks to different respondents, the randomizer element is an essential feature you should have in your survey tool belt! As simple as it may seem, the randomizer element in the survey flow allows survey creators to pick and choose what parts of the survey they wish to randomize, from question blocks to embedded data. One of the most common use cases for the randomizer includes randomly assigning respondents to either a