What is Getting Started Mondays?
Every Monday we will highlight a Core XM feature, and the post will include a description of the chosen topic, a support page, and related community content. The goal of this weekly series is to help users find support pages or community posts that relate to the topic. Remember to always contact Qualtrics Support for product-related issues or urgent questions.
Getting Started Mondays | December 11th 2023
Topic: Using Post Survey Options
It happens to everyone, you click on a survey link you’ve been planning on taking for a while just to be greeted with the default message of “Your session has expired, and your response, if any, has been recorded.” If you don’t remember taking this survey, this message can cause some confusion and lead to a poor respondent survey experience.
The Post-Survey options tab, located in Survey Settings, allows survey creators to send thank-you emails to respondents and add a message for respondents who select a personalized link to a survey they’ve already completed. By creating a personalized message for respondents who revisit a completed survey, you can create a better survey experience and increase the likelihood of them taking your surveys in the future.
Start encouraging future engagement today by creating personalized messages for revisiting a completed survey!
Support Page Link:
Community Post Links:
Question of the day: Have you ever used this feature before? Have you ever received respondent feedback asking about the session expired message? If so, how did you respond?