Experience Community

With all the excitement surrounding X4, it's been a while since we made one of these product update posts! Today, we're going to talk about Action Planning in CX Dashboards! Those of you with EX programs are already well-acquainted to action planning, but for the newbies out there: Action plans can be thought of as initiatives that must be completed in order for a company to reach its larger business goals. Action Plans allow you to assign tasks and plan resolutions to some of your company’s biggest issues with customer experience. For example, if customers disagreed that your product met their needs, a larger-scale action plan could be to redesign that product. ! First, you gotta decide who gets to

Is anyone else having a problem accessing _Network & Job Posting_? I just get this screen... !

when I try to post to the developer community I am denied access How can I get that fixed

I accidentally asked a question as a "Discussion" instead of a question. How can I convert my question to a discussion so I can mark the Accepted Answer?

I find responses that could be useful later and would like to "bookmark" them. How do I do that? All I get when I click on the star in the space next to my name is that I do not have any bookmarks.

I feel silly for asking this because I imagine it is obvious, but how do I search for a topic in the community to see if someone has already asked the question I need an answer to? I could not find a search box.

Guys, I am so excited for this new Survey Flow feature. It's so simple, but so useful. You know when you're putting together crazy randomization, and you're like, "Wait - I need these three blocks to ALWAYS occur together, in the same, stable order. But they also have to be nested under six different randomizers, because reasons." Or you're like, "I just need to organize what all these blocks are for." Or any other situation where a branch just doesn't cut it? Introducing the Group element! Like the name implies, Group elements allow you to group your Survey Flow elements together without setting up branch conditions. You can even name them whatever you want! ! Vocalize users will also be excited to learn that they can

For our Vocalize fans, managing your dashboard users has gotten a whole lot easier! The new User Admin tab allows you to manage all your users in one place. Instead of just adding users one by one, you can now import a mass CSV - wow! Managing Roles is much easier, too, now that they have their own section of the product. And while I'm making all these hyperlinks, here's a page on User Attributes that has all the info you need to succeed. ! For my fans of Stats iQ, I have a question: have you ever wished you co

Undoubtedly many of our Site Intercept - ahem, sorry - Website / App Feedback customers have heard about this exciting new feature, but I'd like to officially announce it! For mobile app developers, we now have the Mobile App Feedback project! This feature allows you to embed a pop over right inside your mobile app. Now you can link your app users to feedback surveys, advertise cool new features to them, or even just leave a quick message you want everyone to know! ! The project you build right in the Qualtrics platform is based on a clean, user-friendly design that will appeal to your customers and fit on mobile screens of all sizes. In addition, the Software Developer's Kit (SDK)"), where you integrate the Mobile App Feedback project with your app, allows you t

Has anyone else had trouble opening attachments to messages sent within Qualtrics Community. I am currently speaking with another member through message so we don't clog up the forum, I can see that they attached files but the system won't let me click on them to open the files. Any tips on getting attachments to be clickable are greatly appreciated!

Just wondering if anyone else had to "sign in" to get on the page and re-enter their information?

I had a different discussion topic but noticed it was posted to the wrong place. More appropriate for this discussion--how do I delete something that I've already posted?!

So far I have been pretty happy with the way the community is working and flowing. Has anyone else felt differently about it? Any opinions about it that you'd like others to chime in on? Just curious if others are finding it as enjoyable as I am!

I have two drafts in "My Drafts" that I started but I don't want/need to finish them. Does anyone know how to delete them? I don't see a delete button anywhere. They were both created because the system auto saves periodically.