Experience Community

This week, learn how to build complex matrix tables with uneven layouts, automate your daily response exports with API solutions, and customize gauge charts for your CX dashboards.Congratulations to:​@cand829 for reaching Level 1! ​@surrogate-key, ​@KatieA  for reaching Level 2! ​@jake_dufinetz for reaching Level 4!

Merch Store FAQs: Our new Rank & Rewards Merch Store is Here! Beginning Thursday, Jan 29, exciting changes are coming to the XM Community’s Rank and Rewards program. Please read this FAQ post thoroughly to learn about the changes to our popular Rank & Rewards program. Merch Store FAQs 1. What’s changing?You asked, and we delivered -- we are pleased to offer XM Community members access to our new XM Community Merch Store. Previously, Community members would have to wait to level up to receive Community merch, and that merch came in the form of pre-set merch kits that could not be customized. Now, you can redeem your points whenever you like, and choose your *own* items. You also don’t have to wait to level up! You can redeem points at any time. 2. Is there new merch to choose from?Yes! After collecting feedback from Community

Today, we're diving into Research Hub, a knowledge management tool for all your research.   FAQ for Research Hub How do I enable Research Hub?Navigate to the Admin tab and find the Research Hub permissions in your user profile to turn it on.How do I access Research Hub?Click on the waffle menu to open Research Hub.What is Research Hub?Research Hub is a centralized search tool that allows you to search through all of your organization's research knowledge in one place.What can Research Hub search through?Research Hub searches through thousands of research artifacts including surveys, dashboards, video projects, and uploaded files.How does the search work?

Discover JavaScript solutions for visit-based intercept surveys & advanced techniques for dynamic image display. Plus, explore automated reminder workflows and celebrate our leveling-up members!Congratulations to ​@monica.irizarry and ​@LukasK for reaching Level 1! ​@nehaj for reaching Level 2! ​@gPandey_715 showing off his community

Learn about Qualtrics’ 360-degree feedback tool, a powerful way to gather insights from multiple raters around each employee.  FAQ for 360-Degree Feedback How do I create a new 360-degree feedback cycle in Qualtrics?Open the 360-degree feedback project and start by creating a new feedback cycle. You'll select the subjects (employees being evaluated) and their evaluators, which typically include the employee themselves, peers, managers, and direct reports.Who should be included as evaluators in a 360-degree feedback cycle?A comprehensive 360-degree feedback cycle typically includes four groups: the employee (self-evaluation), peers, managers, and direct reports. This multi-perspective approach provides a well-rounded picture of the employee's per

This week brings exciting developments: Learn how to enhance survey tracking with Twilio integration and discover proven strategies for boosting open commentary engagement in CSAT surveys.Congratulations to ​@cmad for reaching Level 1 and ​@pamelalbeck for reaching Level 5 in the community!X4 Seattle 2026 Passes Are Coming to the Merch Store! For the first time,

Today, we're diving into Online Panels—your resource for quality research respondents.  FAQ for Online Panels When does my online panel launch after I purchase it?Panels launch immediately once payment is received. If you choose to pay by invoice, the panel will not launch until it is paid.What project types are compatible with online panels?Online panels are exclusively available for survey project types

A landmark week in our community! We've hit 100 2-Minute Tip videos, we dive into essential best practices for managing brand admin access, and more!Congratulations to ​@CheriV and ​@kbowers for reaching Level 2 in the community!We've reached a major milestone: 100 2-Minute Tip Videos!

October 16th is World Food Day, a global initiative by the UN Food and Agriculture Organization to create a peaceful, sustainable, prosperous, and food-secure future.Food is a source of connection, culture, and gratitude. It brings us together and ties us to our memories, traditions, and the moments we cherish most.Task: What's a meal or dish that's meaningful to you? or What’s your favorite meal?Whether it's a family recipe passed down through generations, a comfort food that reminds you of home, or simply your favorite meal, we'd love to hear about it. During the first week of each month, we will post a new question, topic, or activity for you to connect with the community and earn a badge. All community members who join our team and contribute a thoughtful comment to this month’s discussion, between October 1 and October 31

Today we’re going over Stats iQ. What it is, how it works, and how it looks inside the Qualtrics platform in a high-level overview. We'll also share some of our favorite tips, best practices, and resources available to you.  FAQ for Stats iQ What is Stats iQ?Stats iQ is a Qualtrics platform tool that helps you analyze data, discover patterns, test hypotheses, and predict future outcomes using automated statistical analysis.What are the main benefits of using Stats iQ?Uncovering Patterns - Discover hidden drivers behind changes in customer engagement or key metrics Supporting Decision-Making - Test hypotheses and validate decisions before executing them Predicti

See who's sharing their achievements on LinkedIn, discover a clever SMS solution, and celebrate member level-ups. Plus, this week's comment of the week features an impressive prototype and detailed answer!Congratulations:​@CheriV, ​@jasonferns, ​@VP96 for reaching Level 1!​@arunxmarchitect, ​@Jennyiscool  for reaching Level 2!

Lifecycle projects let you capture real-time feedback and create personalized experiences at every stage of the employee journey. Today, you'll learn how to build your own lifecycle project, design an impactful dashboard, and unlock insights from key touchpoints.  FAQ for Lifecycle Projects How do I create a new Lifecycle project?You can create a new project in two ways: choose from pre-built project templates (such as candidate experience, exit, or well-being) or create one from scratch in the survey builder.What types of questions can I add to my survey?You can create your own custom questions or add Qualtrics certified questions. The certified questions were created by Employee Experience scientists and can be benchmarked against your

Your chance to influence product enablement strategies and future features! Plus, celebrate new achievements and see this week's heartwarming comment.Congratulations to ​@Elaine.Li, ​@ymm07 for reaching Level 1!Share Your Training StrategyHelp shape how Qualtrics

Follow this quick guide to build, test, and publish a guided intercept for your website. Learn how to configure the appearance, connect a survey, set targeting logic, and deploy it live.  FAQ for Guided Intercepts The video mentions a "new editor." Should I always use it?Yes, the video recommends using the new editor because it acts as a "one-stop shop" and a guided process, making it much easier to implement your intercept correctly.What is "Targeting Logic"?It is the set of rules that determine when and to whom your intercept is shown. For example, you can target visitors who are on a specific webpage,

Discover how other orgs train on Qualtrics, learn a handy matrix table coding technique, and celebrate member achievements. Plus, this week's standout comment goes to someone who closed the loop!Congratulations to​@wuaham, ​@Bobbi for reaching Level 1 ​@gdyczyak for reaching Level 4User Enablement Post (DSX)

Welcome to our quick guide on designing effective CX dashboards in Qualtrics. Today, we're focusing on two of the most critical elements: layout and flow.  Additional Tips and Resources More Tips: Keep it simple: Only include the widgets you truly need to tell a story. Use clear labels: Make sure each element is easy to understand at a glance.

There will be a temporary pause on processing Evolve Product Ideas for the month of October. We apologize for the delay in actioning your feedback. Normal processing time will resume in November.For urgent requests, reach out to your account team to submit ideas internally.

Important news about Evolve idea processing in October, plus meet our redesigned AI Assistant! We're also celebrating member level-ups, featuring this week's standout comment, and announcing a merch sale. Catch all the highlights below!Congratulations: ​@hihiall, ​@KentPenicook for reaching Level 1!​@jb_lumanity, ​@rs2, ​@WesD, ​@NguyenPhiLong, ​@Chipper, ​

Celebrating International Literacy Day - September 8thThis September, we're honoring International Literacy Day by celebrating how reading and writing expands minds, educates communities, and connects us across cultures worldwide! Task: Share a piece of literature that's made an impact on your life! We want to celebrate ALL the forms of reading and writing that have enriched your life. Consider sharing:A book that changed your perspective A magazine or article that sparked a new interest A poem that moved you

Today we’re going to talk about creating Text iQ Widgets for Dashboard Reporting.  FAQ for Text iQ Widgets in Dashboard Reporting What is the Response Ticker Widget and when should I use it?The Response Ticker Widget displays individual text responses in a scrolling list with real-time feedback and sentiment indicators. It's ideal for live dashboards or sharing customer comments with stakeholders. To add it, go to dashboard > edit > add widget > select "Response Ticker Widget."How does the Text iQ Bubble Chart Widget work?This widget visualizes sentiment breakdown using bubbles, where each bubble represents a topic. Bubble size shows response count, and colored rims indicate sentiment. It's perfect for quickly ide

Explore the personalized guidance of Qualtrics Success AI Assistant, boost efficiency with Gainsight’s enhanced search filters, and check out this week’s innovative community solutions.Congratulations:​@Oreg.students, ​@NguyenPhiLong, ​@JohnDod, ​@Ctop2, ​@rs2 for reaching Level 1!

Today, you’ll learn how to personalize your dashboard by creating and incorporating custom metrics.  FAQ for Personalizing Dashboards with Custom MetricsWhat kind of data can I use to build a custom metric? You can use a wide variety of data fields from your dashboard, including numeric values (like satisfaction scores or progress), counts of text fields (like open text responses), and survey metadata (like Responses or Duration). You can combine these with mathematical operators like division, multiplication, and addition.How do I troubleshoot a custom metric that isn’t working?The most common issue is an invalid equation. Look for a red triangle with an exclamation mark in your equation box. This often means there is an error in your formula, such as an extra operator or a metric that isn't

Discover how the survey sidebar tooltip can make your workflow easier. Plus, get exclusive opportunities to test fresh Qualtrics features before anyone else by joining the Early Access Program!Congratulations:​@EmmaOGC, ​@dp-goto  for reaching Level 1! ​@hilaryk for reaching Level 2!

Learn how to enable session replay to reproduce a user’s website journey.  FAQ: Setting Up Session CaptureDo I have to deploy new code for Digital Experience Analytics or session replay?You only need to deploy new code if you are using a new Website / App Insights project. If you’re adding Digital Experience Analytics or session replay to an existing project, you don’t have to deploy new code.How long will my sessions be recorded for?The maximum length of a session is 24 hours. Once a session reaches 24 hours of recording, it'll be closed. Sessions close after 30 minutes of inactivity. Find More Resources here:Digital Experience Analytics Ov