Experience Community

Today we will be discussing the end of survey experience. By the end of this video you will know how to edit your end of survey message, customize your end of survey element, and learn some use cases for the end of survey element.  FAQ for End of Survey Experience What is the default end of survey experience?The default end of survey experience consists of a pre-written message that thanks the respondent for taking the survey and lets them know that their responses have been recorded.Where do I find the end of survey settings?Go to your survey and scroll down to the End of Survey section at the bottom of the Survey Builder. Editing the End of Survey Message How do I edit the end of survey message?Click on the End of Survey section. You'll see a messag

This week, learn how to use the Qualtrics API to automate email distribution tracking and reporting, discover solutions for designing student-supervisor approval workflows, and fix JavaScript embedded data access issues in the new survey experience. Plus, explore a feature request for enhanced duplicate respondent detection! Congratulations to:​@zzh for reaching Level 1! ​@Nikeeta for reaching Level 3! Job Opportunity: U.S. Bank is hiring a Qualtrics CX Survey Specialist!

Today we will be discussing the process of emailing survey invitations. By the end of this video you will know how to customize and distribute email invitations, understand the different kinds of link types, and know how to add a reminder or thank you email.  FAQ for Emailing Survey Invitations What is the first step to send a survey invitation?Open the Survey project you wish to distribute and go to the Distributions tab.How do I start composing an email invitation?Go to the Emails section and click Compose Email. Selecting Recipients How do I choose who receives my survey invitation?The first dropdown list lets you decide who this email is for. You can choose:A specific contact list A contact segment

This week, discover JavaScript solutions for implementing character limits and counters in the New Survey Taking Experience, resolve conflicts between calendar question code and form fields, and learn best practices for XM Directory deduplication to fix mailing list segmentation issues.  Congratulations to:​@JenniferMacklin for reaching Level 1! ​@Rija for reaching Level 2! Help us u

Today we will be discussing how to use filters in the Data & Analysis tab. By the end of this video you will know how to Add & Save Filters, Load Saved Filters, and Apply the Basics of Building Conditions.  FAQ for Using Filters in the Data & Analysis Tab How do I get to the filtering tools?Click the Data & Analysis tab in the top-left of the interface. Click the Add Filter button to begin creating a filter.What are the parts of a filter condition? A single condition has three parts:Field: the item to filter on (survey metadata, a survey question, or Embedded Data). Operator: determines how the field relates to the operand (available operators depend on the field type). Operand (value): the specific value you want to isolate.Can you give an example of a simple co

This week, discover the top survey design and organizational buy-in tips from our X4 Badge of the Month challenge, learn JavaScript solutions for audio-only response validation, and explore workarounds for displaying branch names instead of coordinates in map widgets. Congratulations to:​@swholey and ​@alexwan for reaching Level 1! ​@xut for reaching Level 2! ​@KelliPolk for reaching Level 4!

Today we will be discussing how to export your survey data to Google Sheets. You will learn how to manually export your survey data to Google Sheets, how to set up a Google Sheets Task, and how to export Embedded Data to Google Sheets.   FAQ for Exporting to Google Sheets What are the two main methods for exporting survey data to Google Sheets?There are two methods:Manual export (one-time data export) Automated export using Workflows (automatic export per survey response)Why would I use one method over the other?Use manual export for one-time data downloads or historical data. Use Workflows for real-time, automated updates to a Google Sheet as responses come in. Manual Export to Google Sheets How do I manually export my survey data to Google Sheets?O

This week, learn how to schedule interviews directly in your surveys with Interview Selector, discover solutions for creating custom survey options, and explore JavaScript techniques for hiding submit buttons based on question responses. Plus, share your wellness habits and earn 50 points! Congratulations to ​@mross, ​@MagellanMike, ​@StephenR, and ​@clareoflynn for reaching Level 1! 

This month, in the spirit of X4 2026, we're celebrating innovation, learning, and knowledge sharing. X4 is all about breakthrough ideas, best practices, and pushing the boundaries of experience management.  Choose one way to contribute this month: Share a Best PracticePost a tip, workflow, or lesson learned from your own Qualtrics experience that others could apply to their work. Recommend a Basecamp CourseShare your favorite Basecamp course or learning path and explain how it helped you level up your Qualtrics skills. Ask a Thoughtful QuestionPost a question that sparks interesting discussion around technology, innovation, or XM strategy. Build on Someone's IdeaReply to another member's post with your own experience, added insight, alternative approach, or creative solu

Today we’re going to talk about using the interview selector feature to interview moderators directly from your survey. Instead of the usual weeks-long scramble to schedule follow-up interviews, our Interviewer Selector feature automates the entire process directly in the survey helping you obtain that 'human element' and make better decisions. Let's learn how to use it!  FAQ for Interview Selector Feature What is the Interview Selector question?The Interview Selector question in Qualtrics is a specialized question type that allows survey participants to schedule a live interview with moderators directly from the survey.When is the Interview Selector automatically added?The Interview Selector is automatically added when you create a Moderated User Testing or In-Depth Interviews project.What

This week, learn JavaScript solutions for displaying currency symbols and auto-formatting phone numbers in text entry questions, and discover validation techniques for Pick, Group, and Rank questions. Congratulations to our newest badge earners:​@Holli - First Comment badge! Commenting is the best way to get involved. ​@alianderson - EmployeeXM Expert Certification! Certified in developing EX programs and uncovering employee insights. ​@kaitlynl - Fi

Learn about Manager Assist and the Discover Insights feature  FAQ for Manager Assist What is Manager Assist?Manager Assist is a dedicated workspace within Qualtrics designed specifically for managers. It empowers managers to listen to, understand, and act on feedback from their teams in real time. What are the main features of Manager Assist?Manager Assist includes three main topics:Discover insights Ideate together Turn ideas into actionsWhat will this guide focus on?This guide focuses on discovering insights, but you can also start setting up "Ideate Together" sessions within your platform or create action plans within your projects. Accessing Manager Assist How do I access Manager Assist?Log

This week, discover solutions for dynamically resizing your Site Intercept popups based on survey content, learn code implementations for tracking copy-paste behavior in open-ended questions, and join the X4 Badge of the Month challenge celebrating innovation and best practices. Congratulations to  ​@Zonks for reaching Level 1!​@arunxmarchitect for reaching Level 4! 

By the end of this video you will understand: what Carry Forward Choices is, and how to use it in your survey. Carry Forward Choices is a feature that allows you to copy specific answers choices from one question and bring them into a future question in your survey.  FAQ for Carry Forward Choices What is the Carry Forward Choices feature?Carry Forward Choices is a feature that takes selected answers from one question and displays them in a subsequent question. This allows respondents to further evaluate or rank items they've already selected.When should I use Carry Forward Choices?This feature is very useful when you want to learn more about the hierarchy among popular items. For example, if you display a long list of items in one question and have the respondent choose their five favorite items, you can then use Carry Forward Choices to hav

This week, discover solutions for testing Tango integrations in sandbox environments, learn how to calculate differences between columns in CX Table widgets using custom metrics, and explore methods for generating comprehensive workspace activity reports with PowerBI and APIs.  Congratulations to:​@policyandresearch for reaching Level 1! ​@nikamshubham73 for reaching Level 2! 

Merch Store FAQs: Our new Rank & Rewards Merch Store is Here! Beginning Thursday, Jan 29, exciting changes are coming to the XM Community’s Rank and Rewards program. Please read this FAQ post thoroughly to learn about the changes to our popular Rank & Rewards program. Merch Store FAQs 1. What’s changing?You asked, and we delivered -- we are pleased to offer XM Community members access to our new XM Community Merch Store. Previously, Community members would have to wait to level up to receive Community merch, and that merch came in the form of pre-set merch kits that could not be customized. Now, you can redeem your points whenever you like, and choose your *own* items. You also don’t have to wait to level up! You can redeem points at any time. 2. Is there new merch to choose from?Yes! After collecting feedback from Community

Hello! By the end of this video you will understand: what piped text is, how to add it to your survey, and different ways of using Piped Text.   FAQ for Piped Text What is piped text?Piped text is a line of code that pulls information from different areas of the survey and displays it to the respondent. This allows you to create dynamic, personalized survey experiences.What are some common uses for piped text?Common examples include:Piping from a previous question Geo IP location (city, state/region, country) Date & time Random number generatorWhat other sources can piped text pull from?In addition to the examples above, piped text can also pull information from:Embedded data Scoring categories Contact lists L

Share your feedback on Gainsight's new AI Answers feature, learn JavaScript solutions for calculating age from calendar questions to power your branch logic, and explore workarounds for high opt-out rates caused by Gmail/Mimecast pre-fetching. Plus, join the X4 Badge of the Month challenge! Congratulations to:​@Cycleops, ​@nikamshubham73 for reaching Level 1! ​@Mattalica1972, ​@tlawish for reaching Level 2! ​

Today we’ll go over how to customize your Next/Back Buttons, how to translate library messages, and how to add a submit button to your survey.  FAQ for Submit Buttons Why should I add a submit button to my survey?By default, Next and Back buttons use arrows to indicate navigation. While these arrows are understood across languages, respondents might not realize they've reached the last page of the survey, leading them to unknowingly submit their responses. A clear "Submit" button solves this problem by signaling that they're completing the survey.What's the best practice for Next/Back buttons?Using arrows for Next/Back buttons is typically a best practice since they're universally understood across languages. However, the final page should use a "Submit" button for clarity. Adding a Submit Button to Your Survey

This month, we're celebrating Qualtrics Love with a twist: discovering your Community Love Language! If the Qualtrics Experience Community had "love languages," which one resonates most with you?  Share your love language(s) and a specific example of how you've expressed it (or experienced it) in our community!  Words of Affirmation 💬You believe in the power of encouragement, recognition, and positive feedback. You love giving kudos, celebrating wins, thanking helpful members, and know that sometimes a simple "this helped me!" can make someone's day.Acts of Service 🛠️You show love by rolling up your sleeves and helping others solve p

This week, learn how to dynamically display costs based on dropdown selections using JavaScript and embedded data, master survey import/export with our QSF video, and discover solutions for custom validation logic in grid questions.  Congratulations to:​@Vinay Kumar for reaching Level 1! ​@analistas_qualtrics_BM_AR, ​@Paul25 for reaching Level 2! 

Today we will be discussing the different ways we can import and export Qualtrics surveys from Word Documents to QSF files.  FAQ for Survey Import/Export  What is QSF?QSF stands for Qualtrics Survey Format. It's the file format Qualtrics uses to export surveys.What does a QSF file contain?A QSF file contains all of your survey formatting and settings, but does NOT contain any response data.What is the main purpose of QSF files?The main use for QSF files is to create copies of a survey to share with other Qualtrics accounts.Can I open or edit a QSF file directly?No, you should NOT try to open or edit QSF files as it can cause them to become corrupted. Exporting Surveys Where do I find the import/export options?Go

Today we will be discussing survey collaboration. By the end of this video you will understand how to collaborate on survey projects, how to access these projects, and how to edit collaboration permissions.  FAQ for Survey Collaboration What is survey collaboration?Survey collaboration allows you to share your survey projects with other users and control what permissions they have — from simply viewing the survey to editing questions and distributing responses.Who can initiate collaboration on a survey?Only the survey owner can invite collaborators to a project. If you don't see the Collaborate option in the Tools menu, you are not the owner and will need to contact the survey owner to request access.What if I'm the owner but still don't see the Collaborate option?If you're certain you own

This week, learn how to change your survey's base language without losing translations, and troubleshoot Contentsquare Session Recording widget issues in CX dashboards. Plus, discover JavaScript solutions for embedded data and input formatting. Congratulations to ​@Mark d. and ​@KatBlack for reaching Level 2! Survey

Insights Explorer is an AI-powered tool that analyzes customer feedback to surface key themes and actionable insights helping teams overcome the data analysis struggles that affect 2/3 of CX practitioners.  FAQ: Insights Explorer What is Insights Explorer?Insights Explorer is an AI-powered tool that analyzes open-ended survey responses to surface key themes, generate summaries, and provide actionable insights from customer feedback.What types of insights can I generate? Key themes with descriptions and supporting quotes – Perfect for deeper analysis and representing customer voices Bold, punchy takeaways with summaries – Ideal for readouts and executive presentations Paragraph-style summaries – Comprehensive o