Experience Community

Hello! By the end of this video you will understand: what piped text is, how to add it to your survey, and different ways of using Piped Text.   FAQ for Piped Text What is piped text?Piped text is a line of code that pulls information from different areas of the survey and displays it to the respondent. This allows you to create dynamic, personalized survey experiences.What are some common uses for piped text?Common examples include:Piping from a previous question Geo IP location (city, state/region, country) Date & time Random number generatorWhat other sources can piped text pull from?In addition to the examples above, piped text can also pull information from:Embedded data Scoring categories Contact lists L

Share your feedback on Gainsight's new AI Answers feature, learn JavaScript solutions for calculating age from calendar questions to power your branch logic, and explore workarounds for high opt-out rates caused by Gmail/Mimecast pre-fetching. Plus, join the X4 Badge of the Month challenge! Congratulations to:​@Cycleops, ​@nikamshubham73 for reaching Level 1! ​@Mattalica1972, ​@tlawish for reaching Level 2! ​

Today we’ll go over how to customize your Next/Back Buttons, how to translate library messages, and how to add a submit button to your survey.  FAQ for Submit Buttons Why should I add a submit button to my survey?By default, Next and Back buttons use arrows to indicate navigation. While these arrows are understood across languages, respondents might not realize they've reached the last page of the survey, leading them to unknowingly submit their responses. A clear "Submit" button solves this problem by signaling that they're completing the survey.What's the best practice for Next/Back buttons?Using arrows for Next/Back buttons is typically a best practice since they're universally understood across languages. However, the final page should use a "Submit" button for clarity. Adding a Submit Button to Your Survey

This month, we're celebrating Qualtrics Love with a twist: discovering your Community Love Language! If the Qualtrics Experience Community had "love languages," which one resonates most with you?  Share your love language(s) and a specific example of how you've expressed it (or experienced it) in our community!  Words of Affirmation 💬You believe in the power of encouragement, recognition, and positive feedback. You love giving kudos, celebrating wins, thanking helpful members, and know that sometimes a simple "this helped me!" can make someone's day.Acts of Service 🛠️You show love by rolling up your sleeves and helping others solve p

This week, learn how to dynamically display costs based on dropdown selections using JavaScript and embedded data, master survey import/export with our QSF video, and discover solutions for custom validation logic in grid questions.  Congratulations to:​@Vinay Kumar for reaching Level 1! ​@analistas_qualtrics_BM_AR, ​@Paul25 for reaching Level 2! 

Today we will be discussing the different ways we can import and export Qualtrics surveys from Word Documents to QSF files.  FAQ for Survey Import/Export  What is QSF?QSF stands for Qualtrics Survey Format. It's the file format Qualtrics uses to export surveys.What does a QSF file contain?A QSF file contains all of your survey formatting and settings, but does NOT contain any response data.What is the main purpose of QSF files?The main use for QSF files is to create copies of a survey to share with other Qualtrics accounts.Can I open or edit a QSF file directly?No, you should NOT try to open or edit QSF files as it can cause them to become corrupted. Exporting Surveys Where do I find the import/export options?Go

Today we will be discussing survey collaboration. By the end of this video you will understand how to collaborate on survey projects, how to access these projects, and how to edit collaboration permissions.  FAQ for Survey Collaboration What is survey collaboration?Survey collaboration allows you to share your survey projects with other users and control what permissions they have — from simply viewing the survey to editing questions and distributing responses.Who can initiate collaboration on a survey?Only the survey owner can invite collaborators to a project. If you don't see the Collaborate option in the Tools menu, you are not the owner and will need to contact the survey owner to request access.What if I'm the owner but still don't see the Collaborate option?If you're certain you own

This week, learn how to change your survey's base language without losing translations, and troubleshoot Contentsquare Session Recording widget issues in CX dashboards. Plus, discover JavaScript solutions for embedded data and input formatting. Congratulations to ​@Mark d. and ​@KatBlack for reaching Level 2! Survey

Insights Explorer is an AI-powered tool that analyzes customer feedback to surface key themes and actionable insights helping teams overcome the data analysis struggles that affect 2/3 of CX practitioners.  FAQ: Insights Explorer What is Insights Explorer?Insights Explorer is an AI-powered tool that analyzes open-ended survey responses to surface key themes, generate summaries, and provide actionable insights from customer feedback.What types of insights can I generate? Key themes with descriptions and supporting quotes – Perfect for deeper analysis and representing customer voices Bold, punchy takeaways with summaries – Ideal for readouts and executive presentations Paragraph-style summaries – Comprehensive o

Today we’re going to talk about creating pre - built CX Benchmarks. You will learn how to  create benchmarks and add them to a dashboard  widget.   FAQ for Pre-Built Benchmarks What is the Benchmarks feature?The Benchmarks feature lets you overlay pre-built industry comparison data onto your dashboard widgets. This allows you to see how your own metrics — such as NPS — stack up against industry standards without any manual data entry.Which metrics can I use with benchmarks?Benchmarks work with any metric that is not a Count metric. NPS (Net Promoter Score) is the most common example. When adding a widget, simply select a non-Count metric to unlock benchmark options.

This week, RSVP for our X4 community meetup and help fellow members by leaving merch store reviews! Learn how to automate WhatsApp distribution through Twilio with personalized links and validate numeric survey entries based on selected options. Congratulations to:​@CoryJ, ​@Keith Fletcher for reaching Level 1! ​@Anushree R for reaching Level 2! 

Learn how to ensure your participation summary widget reflects the correct data, especially after making updates to your participant tab!  FAQ: Participation Summary Widget Why is my participation summary widget showing incorrect data?The participation summary widget may not immediately reflect changes when you add or remove participants from your project. This is a common issue that can be resolved with simple troubleshooting steps.What does the participation summary widget show?The participation summary widget displays the percentage and count of participants who have responded to your survey out of the total number of invited participants.How do I fix incorrect participation data? What are the three steps?Follow these three steps in order:Step 1: Update Invited Counts

This week, join our Community Love Language challenge, learn JavaScript solutions for enhancing ranking question reports with undo/reset buttons, and discover how to customize calendar questions by removing time intervals.  Congratulations to:​@martamaxia for reaching Level 1! ​@Eli Shearn, ​@Rohit1993 for reaching Level 2! 

Today we will be learning about Quotas. By the end of this video, you will understand what a Quota is and how to use quotas to screen out respondents.  FAQ for Quotas What is a Quota?A Quota is a tool that helps you collect the exact amount of data required for your study by keeping track of responses and checking if they meet conditions you've set in your survey.What is a common use case for quotas?A common use case is ensuring you have a specific number of respondents for each desired demographic group, such as collecting a certain number of responses from different age groups.How do I create a quota?Go to the Survey Tab Click on Quotas on the left-hand side of the screen Select "Add Quota" Choos

This month, in honor of International Day of Education (January 24), we're looking ahead and leveling up together in our Experience Community.Share what you're learning or committed to learning in 2026: a skill, subject, or area of growth you're pursuing this year. This could be:A new skill you're developing or course you're taking to advance your goals  A subject you're finally diving into that's always intrigued you A professional certification, training, or expertise you're building (Qualtrics certificate, perhaps 👀)

This week, discover workarounds for capturing hierarchy selections in your XM data, learn JavaScript solutions for managing dynamic "Other" text boxes in multiple-choice questions, and explore best practices for handling decision tasks in your workflows.  Congratulations to:​@Lisa_Roberts, ​@analistas_qualtrics_BM_AR, ​@FreddieH for reaching Level 1! ​@Matt_Griffin for reaching Level 2! ​@Peeyus

Today, we’ll show you how to collect video data in Qualtrics. You will be able to generate transcripts, identify themes, summarize with AI, and clip powerful moments into highlight reels.   FAQ for Video Response Questions How do I collect video feedback from customers?Add a video response question to your survey. This allows you to collect rich, qualitative feedback directly from your customers in video format.Where can I view the video responses I've collected?Once you've collected responses, navigate to Data & Analysis and select Audio & Video to access your video library.What tools are available to help me analyze video responses?Each video response includes:

This week, learn how to change submit button text colors in the New Survey Taking Experience using custom CSS, discover integration solutions for connecting Qualtrics with Emarsys via SAP Integration Suite, and troubleshoot JavaScript issues in your surveys. Plus, get workarounds for ticket group management challenges. Congratulations to ​@arunxmarchitect for reaching Level 3! Show the World What You're Capable Of! Share your Qualtrics journey and bring the community along for the ride.

Today we will be learning how and when to apply Display and Skip Logic to your Qualtricssurvey.  FAQ for Skip and Display Logic What is the difference between Skip Logic and Display Logic?Skip Logic sends respondents forward to a later part of your survey based on their answer choices. Display Logic is more complex and can be applied to both questions and answer choices, with conditions based on previous answers, embedded data, quotas, and more.Can Skip Logic send respondents backward to previous questions?No, Skip Logic only allows you to send respondents forward in the survey, not back to previous questions.Where can Display Logic be applied?Display Logic can be applied to both questions and individual answer choices.What can Display Logic conditions be based on?

Celebrate with us as we hit 45K lifetime members! This week, learn how Qualtrics AI outperforms general LLMs, discover workarounds for calculating predicted survey duration, and explore solutions for managing dashboard versions and combining multi-survey participant trends. Plus, get CSS tips for aligning answer options perfectly. 45K Members Strong! We've officially reached 45,000 lifetime members in our community. Thank you for being part of this incredible journey!Qualtrics AI Outper

Let’s go over how to add an introduction or instructions to your survey.  FAQ for How to Add Instructions to Your Survey How do I add an introduction or instructions to my Qualtrics survey?Use the Text/Graphic question type to add introductions or instructions. Click "Add New Question" at the bottom of your survey, select Text/Graphic, then click "Click to write the question text" to begin typing your content.How do I add a new question to my survey?Scroll to the bottom of your survey and click the blue "Add New Question" button. This will display all available question types for you to choose from.How can I see what my survey looks like to respondents?Use the preview feature to see how your survey appears to respondents before publishing it.Where can I get additional help w

And we're back! Let's start this year strong! Explore the new community redesign and share your feedback, learn JavaScript solutions for converting date inputs to numerical values for branching logic, and troubleshoot SMTP relay setup challenges.  Congratulations to:​@mkgrphteach, ​@idlamegan, ​@OCPE, ​@Vripley, ​@MB_XPM, ​@KatBlack, ​@EvyLizarraga for reaching Level 1!

Hi everyone! My name is Jose, and I’m so excited to be working with this amazing community again! While I was away I got the opportunity to work with other communities and learn how they solve common community pain points and celebrate their members. Now that I’m back my goal is to apply what I’ve learned to help continue making this community even better by simplifying processes for newer members, implementing ideas that you want to see in the community, and providing new content. I’m looking forward to meet you all and help out in any way that I can!While I’m not at work, I like to play board games, listen to live music, try different food places, and watch basketball! I just recently moved to Seattle and am already enjoying the stunning views and great coffee. As I’m getting reacquainted with the role and processes, I’d really like to know what you think about the Experience Community. What are some things that you want to see in this community

Today we're going over how to randomize questions in your survey.  FAQ for Randomizing Questions and Blocks What is a Block in Qualtrics?A Block is a set of questions within your survey. When you create a new survey, Qualtrics automatically creates a Default Question Block containing an empty question.What is a Randomizer?A Randomizer is an element in your Survey Flow that can be used to randomize other elements such as Blocks, Embedded Data, and Groups. Working with Blocks How do I create a new Block?Click the "Add Block" text underneath your current Block.How do I rename a Block?Click on the Block's current name in the top left corner and type new text in the text box. Question Randomization How

This month, we're creating a collective collage of moments, milestones, and memories from our Experience Community. Share a snapshot from 2025 that tells your story. This could be:A personal win or milestone that you're proud of A professional breakthrough or project that challenged you A lesson learned or perspective that shifted for you A habit you built, a skill you developed, or a goal you achieved A photo, quote, or memory that captures what made this year meaningfulWhether it was overcoming a challenge, celebrating growth, or simply surviving a chaotic year with grace, every reflection adds color to our community collage. During the first week of each month, we will post a new question, topic, or activity for you to connect with the community and earn a badge. All community members who join our team and contribute a thoughtful comment to this month's discussion, between