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10000 Topics
Ilya_Golovin
Ilya_Golovin
posted in XM Directory
How to unhide Group Title?

Grouping my multiple choice questions helped to do the logic in the right way. I hide the group title but can't figure out how to unhide it.

3593
Tonya_Fulton
Level 4 ●●●●
K
kc120
asked in Survey Platform
Recoded values not showing up in export correctly

Hello,I have data that is in checkbox format (i.e. check all that apply) and I want to recode those checks to different values/weights. I've done this with the 'recode values', e.g. making the first tickbox worth 3, the second 4, the third also 4, etc. However, when I export the data (excel, 'Split multi-value fields into columns', I only get data values that are 1 or blank (sample below has all 3 items ticked, only two variables show up, #1 and #3), and one variable field is deleted. Furthermore, the actual weighting/score that I asked qualtrics to code it into is appended to the variable name instead.If I don't split the multi-value fields, I am also missing an entry, in this case the column for the overall item reads '3,4'. The only way I can get all three data points to export is if I have three different weights/scores, and even then I still get 1 and blanks for the data and the scores appended to the variable names.What am I doing wrong? This seems like it would be straightforwar

7187
D
VictorAV
Level 3 ●●●
VictorAVLevel 3 ●●●
asked in CX Dashboards
Dashboard | Apply weighting system per waves and different per 'country' (embedded data)

Hey Qualtrics team,I'm working with a Dashboard for a Brand Tracker survey and want to apply a weight system.With regards to this weight system, some comments:It should be applied per waves It also be applied based on 2 main different questions: Gender (question Gender) and Age groups (variable CV_00_AgeGroups). For some countries other questions can be applied: question 'City-suburb' and 'City of Residence' for those countries where we're requesting responses of people coming from different cities. These questions should be applied independently, i.e. not combined as we don't know the exact percentage of these combinations, for instance male of 18-34 years in Berlin. As described above, I want to apply different weights for the different countries we work with in this project (embedded data: 'country').In the screenshots attached below, I've detailed an example of the weights that we want to apply for Germany (DE) and United Kingdom (UK). We want to do a similar exercise for the rest

17611
VictorAV
Level 3 ●●●
N
Level 2 ●●
NickVEICLevel 2 ●●
asked in Survey Platform
Table of contents - make always visible as a sidebar or similar?

I have a table of contents in my survey. I think it used to be possible to have the table of contents always visible as a sidebar but I can’t seem to make that happen (it’s always hidden under the hamburger button, displaying only when clicked). Am I misremembering that this used to be able to be set as always visible? Is there a way to make that happen?

221
Sachin Nandikol
QPN Level 6 ●●●●●●
KelliPolk
Level 3 ●●●
KelliPolkLevel 3 ●●●
asked in CX Dashboards
Dashboard Alerts

What are your favorite Workflows that you have created to alert you that your data in your dashboard is being wonky? We have a few APIs coming into our Qualtrics, and every once in a while, something will fail, and I would rather the system tell me instead of a user who hasn’t reviewed the dashboard in a few weeks. Any suggestions? 

190
KelliPolk
Level 3 ●●●
R
Level 2 ●●
Rhaven NelsonLevel 2 ●●
asked in Survey Platform
Q_PopulateResponse text entry box in multiple choice question

Hello, I am trying to test my survey by populating age to be equal to “35”. This would populate a text entry box of a multiple choice questionI’ve tried various ways: Q_PopulateResponse={"QID1":"{"Value":"35"}"}&Q_PopulateResponse={"QID1":"1"{"Value":"35"}}&Q_PopulateResponse={"QID1_3_TEXT":{"Value":"1","Text":"35"}}&Q_PopulateResponse = {"QID1":[{"Value":"1","Text":"35"}]}&Q_PopulateResponse={”QID1”:”1”,"QID1_3_TEXT":"35”}&Q_PopulateResponse={"QID1":{"1":"35"}}&Q_PopulateResponse={"QID1":{"1":{"1": "35"}}}&Q_PopulateResponse={"QID1":{"1":{"1_TEXT": "35"}}}

19010
TomG
Level 8 ●●●●●●●●
kgillis
Level 6 ●●●●●●
kgillisLevel 6 ●●●●●●
asked in Survey Platform
Recurring survey with personal links

I am wanting to send out recurring survey once a week, but I would like to use personal links as I am embedding data on the contact rather than requiring participants to self identify. I am not sure how to set this up as once someone has completed a survey it typically does not allow for you to resend them the same link. I am also wanting to set it up so that it goes out weekly, every Thursday for 3 weeks in a row, then skips a week (respondents will have a “week off”), then send again week for 3 weeks, followed by an off week, etc…*I will be sending to the same contact list every single time.

653
E
Level 2 ●●
J
jlawler
asked in Survey Platform
Reducing White Space Between Questions - New Survey Taking Experience

Hi folks, I am working on a short survey that I would like to embed in a webpage. I have the New Survey Taking Experience enabled and also have “Compact” selected for Question Spacing. That said, I would like my entire survey to be even more compact if possible so that its look and feel on the webpage is more streamlined. My survey contains a multiple choice dropdown, text entry, and form field questions. Is there a way I can reduce the amount of white space between questions without disabling the New Survey Taking Experience? Any solutions or advice are much appreciated!

2422
J
K
KazJPat
asked in Survey Platform
Making a page header stick

Hi Brains Trust. I’m trying to make my page header stick so that it doesn’t scroll up with my questions (I have 8 questions that need to stay on the same page). I’ve a feeling it can be done in Look and Feel by using some custom CSS in the Header field. Does anyone know the code? I have no programming experience or knowledge whatsoever!Thanks

371
N
QPN Level 2 ●●
A
Avihay
asked in Survey Platform
Issue capturing data generated within Loop & Merge iteration in export

I am having trouble capturing data that is generated and defined within each iteration of a Loop & Merge block in Qualtrics and getting it to appear in my exported survey results.Here's my setup:I have a Loop & Merge block that iterates multiple times (up to 40). Within each iteration, I am using JavaScript to generate and set the values of several variables (e.g., condition, rand, exemplarNumber, etc.) as Embedded Data fields.My goal is to have the values of these variables for each iteration included in the exported data, ideally as separate columns or in a structured format.Here are the methods I have already tried without success:Defining fields in the Loop & Merge settings and trying to populate them (I couldn't get these to print in the export). Using hidden Text Entry questions within the loop to store the values (this didn't work as expected). Concatenating the values into a single Embedded Data field (this is hard to analyze). Trying to use Qualtrics validation to

380
A
D
deep_newuser
asked in Survey Platform
Missing responses in Response Report and Excel Download

Hi everyone,I'm experiencing a strange issue in Qualtrics that I’ve never encountered before, and I’m reaching out to see if anyone here might have insight or has seen something similar.This started last Thursday. I have a form that users fill out, which includes 27 questions along with their name, title, phone number, and email. Once a user submits the form, both the user and the support team receive an email with a response report.Since Thursday, the user and the support team are still receiving the report, but the name, title, phone number, and email fields are missing from it. As a result, the support team doesn’t know who submitted the form or who to assist. All the other fields exist - in the response report and in the excel download. Thankfully, I can still access this information on the backend. I've been manually clicking "View Response" and exporting individual PDFs to get the missing data. However, when I export the full Excel report from Qualtrics, the name, title, phone, a

915
Dukester
Level 3 ●●●
A
Level 2 ●●
agrmLevel 2 ●●
asked in Survey Platform
build a custom code to answer yes or no with a toggle button

Hi!I would like to build a Toggle Button for a Multiple Choice (allow one answer) or Matrix table where the response is either Yes or No.  Is this possible? If so, how.  Thank youagrim 

352
A
Level 2 ●●
J
Level 4 ●●●●
jbkLevel 4 ●●●●
asked in Survey Platform
Import custom topics in TextIQ

Hi Community,Is there any way to upload custom json file in textIQ. Exported the topics from Qualtrics survey as Json and imported it into Excel. The above image is the output of json file in Excel.As you can see, topicID is unique it creates by itself when we create topics in textiQ, but what if I want to add additional topics to it.

492
gdyczyak
Level 3 ●●●
C
Christi.UofUHealth
asked in Survey Platform
Need to move questions to scoring category

I have tirelessly combed through multiple posts here and I cannot find the answer that I am looking for, so I am hoping that there is someone out there that help.Within the scoring module, I see where I can set up scoring groups and categories - but how do I move questions into their respective scoring categories???  No matter what I have tried, all of my blocks remain in the same category.At the beginning of my survey I have three questions (its own block) that I want to “hide” at the post-survey scoring results.  While I understand that I can assign these no scoring value so they are not calculated, I don’t want them to appear at all.  Thanks in advance!

1804
S
Level 1 ●
K
kthom
asked in Survey Platform
Endless survey won't branch and display correctly.

Hello - We have a survey we need to deploy soon, and it has a block the should ask “do you want to report another issue” and if yes, loop back through that section, each time asking do you want to be contacted in a follow up for the issue you’ve chosen to report. It should bank each report as data of one issue, and different surveyed individuals may chose to report different numbers of issues. If someone says no more issues but wanted to address any of them in a follow up, it should direct them to the follow up input section for contact, then end. if they say no more issues and no follow, it should end. but right now it loops forever no matter what. Help please!

273
A
Level 7 ●●●●●●●
B
Barbara Mu
asked in Survey Platform
How to cite the Qualtrics in APA 7th Format?

My computerized experiment was conducted on Qualtrics, but I don’t know how to cite it in my paper writing following APA 7th format? It seems that may people just put the link www.qualtrics.com after the mention of Qualtrics but it doesn’t follow the APA format. Can anyone help me ? 

3031
A
Level 7 ●●●●●●●
N
Level 4 ●●●●
Neha TankLevel 4 ●●●●
asked in CX Dashboards
Replicating Drivers Analysis in Excel

Hi,We would like to show the drivers analysis of Qualtrics in POWER BI.Since there is no feature of embedding the Qualtrics widget in POWER BI, we were trying to see if we can build similar logic in excel.We tried using PEARSON’s formula of excel to do so.However, we are stuck in one point. We would like to know how does it calculate the average for the Performance axis.If someone has already done it, kindly help. Also, if you know any other solution to get it into POWER BI, please suggest.Thanks.  Regards,Neha Tank 

273
N
Level 4 ●●●●
N
Level 4 ●●●●
Neha TankLevel 4 ●●●●
asked in XM Directory
Unable to add Contacts in List (Segments & Lists)

Hi,I have a list created in Segments in List section of Directory.I have no rules for merging contacts.I already have a record in list as below (for example):I now would like to add another record as below (Only ExternalDataReference is new): But it updates the 1st record and shows only 1 record as below updating the ExternalDataReference:I have other lists exactly same as this with also no rules set and it add them as 2 records.Please suggest what am I doing wrong.Thanks.

332
N
Level 4 ●●●●
G
gdutson_pcor
posted in Survey Platform
User role management in B2B environment - how do you do it?

Hi all,  I am trying to figure out the best way to implement user roles across my large SaaS b2b account.  We need roles to define who can send surveys, who can’t, who needs approvals from whom etc..Hoping to generate some discussion on how you all do this- I find the documentation a bit lacking and resources to learn about this in a practical manner for my use case nonexistent. Links to in-depth readings are also really appreciated.  Here’s the write up for the business case at my work: “Our company” leverages Qualtrics for diverse feedback initiatives, but the current lack of user hierarchy and distribution controls creates both risk and missed opportunities. Without defined roles, we cannot effectively attribute costs or ensure responsible survey distribution. This lack of governance risks customer fatigue and inconsistent communication. “My team” proposes implementing user roles, organizational hierarchies, and an improved user creation process to mitigate these risks, provide clea

60
G
A
Acosp
asked in Survey Platform
Photo or Video Upload, Colour Changing

Hello. I am struggling very much with Qualtrics. At the moment, I simply need to upload a series of photos into the survey to appear with my questions, but I only see an error that says there is an issue with the library, and I see no option to upload my own photos, which is what I need. My other option is to upload a video, which informs me cannot be saved because “only certain HTML tags are permitted.” In turn, this issue only exists for me because when I recolour words, the new colours do not appear in the survey, only the original greyscale design. I have stripped the formatting and changed the theme, but cannot access CSS so am unsure of what else to do. An answer to any of these would be appreciated, I am operating on the 30 day trial of the full account, so theoretically should not be limited in anything.

613
J
Level 3 ●●●
kgillis
Level 6 ●●●●●●
kgillisLevel 6 ●●●●●●
asked in Survey Platform
Filter data to display only results of partial surveys

I did not use reCAPCHTA, but the “next” button on a survey can essentially work the same. I want to pull and export data for partial responses who submit completed at least 2 survey questions - being that I have an NPS question and then you’re required to click the next button to the next page, so if they have at least 2 questions filled out I’m going to assume it wasn’t a bot taking it. I’m not sure though how to set it up. My survey has several different branches all with display logic and hundreds of questions so it is not necessarily feasible to use a “is not empty” filter on each of the questions. 

432
J
Level 3 ●●●
DavidA1225
Level 2 ●●
DavidA1225Level 2 ●●
asked in Survey Platform
Questions about email limits

Hello,I’m a relatively new Qualtrics Brand Admin, and have been delving into the world of email & SMS, including the limits thereupon.There are several limits and settings; as I understand it, Allowed Outgoing Emails/Week is for the last 7 days, while Allowed Outgoing Emails is cumulative? Is there a way, other than My Account > Account Settings to view the Allowed Outgoing Emails value for a user? Impersonating them can be a hassle when juggling multiple tabs.Also, the default account setting for Allowed Outgoing Emails/Week is “Default”. The Google AI response says this is 500. Is that correct, and can I reset it on my system if I want a higher default?Thanks,David A

2286
AlexandreLeduc
QPN Level 4 ●●●●
I
Level 1 ●
IerodriLevel 1 ●
asked in Survey Platform
How can obtain the total Comments received in a survey?

Hi folks,                 I would like to add in my Survey report the total comments received, we have 30 questions but 10 of these questions have a free text box to add comments about our IT service so, I would like to show in the leader report how many comments we receive for each open text box, see below example marked in red.  Thank you in advance for any help. Regards.

472
N
QPN Level 2 ●●
N
Level 1 ●
Nathan GatesLevel 1 ●
asked in Survey Platform
How to email multiple recipients under one email

Hello Qualtrics Community!I set up a workflow to email multiple recipients when a survey response has been completed.  Each person listed in the “To:” line receives their own individual email, but I would like all recipients to be on one email, similar to using Outlook.  This way, everyone sees who the original email went to and can “reply all” to start an internal discussion amongst the team, if needed.I ran across a post from 6 years ago where someone asked about this.  At the time this feature was not available, and it was suggested they make a request to Qualtrics.  Does anyone know if this has been developed, or if there is a way to accomplish what I’m trying to do?Many thanks!  Looking forward to your feedback.

321
Sachin Nandikol
QPN Level 6 ●●●●●●
S
sto1234
asked in Survey Platform
Formula Fields- limit to the number of variables

I need to calculate the average of 24 different fields and formula fields seem to be capped at 20 variables. I would like this to be done in the data set because I am building a report for it within Qualtrics. Any ideas about how to do this since I've already done my data collection? I think in the future, I will create an embedded field that calculates the value, so any tips on executing that would also be appreciated.Many thanks for your consideration!

626
S

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