Survey Platform

Hi EveryoneHope you’re well.I am using a survey as a form, all is working as expected.Once we’ve captured data, we have a process of manual verification – the forms intention is to capture a request to change data published on a website.For example, a customer could see RED on our website, but this is incorrect, and should be BLUE, hence the form.Once the data has been reviewed, and if indeed a change is needed, how could someone internal log into the survey (front-end), find the submission, change the data, that would then trigger an email that informs the customer their request has been approved.For example, could the survey URL (with embedded data) open a hidden window that asks for a Response ID to locate the result, the change is made, than then triggers an email, and the data in ‘Data & Analysis’ updated accordingly. Hope you can help!Thanks :)

Can we have a feature where the layout can be set for a theme instead of in each individual surveys?

Hello wonderful community and good morning from a cloudy Sweden! Once again I find myself in a place where something seemingly easy turned out a bit more complex than I initially thought.  The setup:I have a “survey” where the selections a person makes is all summarized on the last page. The selections is in one black and the “read out of the selections” is on another block (out of a total of four blocks).The problem: This is something that is supposed to be used and re-used several times without always hitting the “Submit” button. Although I have settings in place that “Prevent multiple submissions = Off” and “Allow respondents to finish later” I still always end up in the final block and not in the beginning as I would like to. I think this is because they are split up in the different blocks and Qualtrics does not wander backwards over the blocks when I come back into the “survey”.   I have tried: ...creating a Table of Contents to get a quick link back to the first page. But I feel

Hi everyone,I had a question regarding new survey responses. When you receive an email regarding new survey responses from your active survey, is there a way to only view those new responses in Qualtrics and not the entire list of responses?Thank you in advance.  Stephanie 

I have a multi-county survey (~100 countries) where there are certain areas in the survey that needs to be changed depending on the embedded variable “country”.For example, there is a welcome message which also contains the Name & Designation of the responsible person at local entity at end of the message (let’s call this “welcome_signature”). Instead of creating 100 different welcome messages, I am considering to create 1 hidden question with 100 answer options and set the answer of this hidden question based on the embedded field country. Then use this hidden question as a pipe-in text in the welcome message.This is just 1 example, but there are few other areas where similar country specific changes are needed.However, I want to avoid writing 100 branching conditions. What would be ideal is to use the country variable to directly assign the answer options of the hidden questions. (something like welcome_signature = country).Not the best example, because it sounds like I could als

I just wanted to confirm: does Qualtrics generate a new response ID after participants complete their incomplete survey using their retake link?

Hi all, I am relatively new to Qualtrics. I want to build the following display logic: Q1: A or B?Users would select A or B.Depending on users’ choice, Q2 will show up:Q2: C or D? (the content will be dynamic based on A/B)Then users would make the second choice. I know I can use display logic + piped data. But in this way, it seems like that I have to put Q1 and Q2 into two separate pages. Is there a way to put them in one page and display Q2 dynamically? I found some discussion about using javascript, but I am not sure how to make it work for a question like Q2 (that can save data and other things).Any advice would be greatly appreciated! Thanks all!

I need to create 1 survey that students can access more than once for different teachers. I currently use different surveys but would like it all in one. Our local person mentioned using merge and loop but I cannot figure out where to start. We distribute the survey to approx. 3,000 students via email links. Any help getting started would be great!

Hello everyone When I want to edit my survey, I get the error: You can only view this survey. To make edits, we recommend reaching out to the survey owner for additional access.Problem is, I am the owner. I have tried to reach out to support, but the chat is not available and i haven’t gotten a respons on my mail (less than 24h). This survey needs to be completed today and distributed 😣Does anybody here have a solution?What I tried:Log out and log back in Refresh account Tried to collaborate with myself 🤓Thank you for your time

I have feedback button always visible on page and can be filled multiple times. It is working fine on desktop/laptop while on mobile after submitting survey it keep displaying thank you message, if tried to fill feedback again. What could be the reason and how to rectify it?

Hi, Not sure if this is possible, but thought I’d ask! If we have a question that is placed near / at the end of any given survey, is there any way to randomise the location of the question to appear in a different part of the survey i.e. Respondent 1 sees Question as the 8th question in the surveyRespondent 2 sees Question as the 1st question in the survey? Wanted to know if there’s any way to achieve this without basically having 2 versions of the same Q, one set at the beginning and the other at the end of the survey. Question randomisation within a block won’t work as we don’t want to fully randomise the location of the Q, it either has to be at the front or end of the survey, nowhere inbetween. Thanks

Does anyone know a resource that describes the database equivalent data type for answers to survey question types?

I have a live survey that has collected a number of responses. There is a link to a downloadable file (a word document) in the survey introduction. I would like to update the document linked to this downloadable file.Will updating this downloadable file link impact the responses collected to date?Thanks

How could I add a message pop-up at the end of the whole survey that reminds the participants how many questions are not answered, and locate them to allow the participants to go back to answer?

Hello! Is it possible to build a URL to a single qualtrics survey response using the survey id and the response id? I was able to get this to do it kind of:https://mycompany.co1.qualtrics.com/Q/Data/Ajax/GetSingleResponseReport?RID=<RESPONSE_ID>&SID=<SURVEY_ID> However, it only seems to work if I’m already logged into Qualtrics, and it does not look incredibly pretty. My hope was that it would prompt the user to log in it they were not already logged in, and take them to the survey in the normal UI interface. Thanks in advance! 

On my home page in Q, I have the ticket summary showing. The help content shows these boxes that should appear: On my home screen, my ticket boxes are missing “My team’s active tickets” and this causes extra clicks for me to see if there are any. The numbers on my summary only show tickets that are directly assigned to me. I know there are tickets assigned to a team I am on. I can see them when I click through to the actual ticketing page. How do I get that count to show up like it appears it should? Screenshot of my ticket summary below:  

Hello everyone, While trying to set up a new workflow in a CX survey, I get this error message at the bottom of my Email Task: “Select this task to finish configuring it”. I've opened the said task and filled in all the required fields, but this message keeps appearing and prevents me from activating my complete workflow. The other tasks seem to be fully functional.  I've tried to delete the task and create a new one, but I still get the same message on the new task. Any suggestions on how to resolve the situation? 

Course: Distributing a Survey Project > Preparing a mailing list for email distribution. While I’m in the module I’m going to ask. I see the ability to “Opt-out the person from receiving invites”. Is there a way to set up a bi-directional feed to/from a master database for opt preferences? (and it doesn’t need to be a real-time feed) If this comes up later in the course, just let me know that.

When doing the XM Basecamp course, the instructions say to preview on mobile using the QR code. I do that but the screen cuts off at the bottom and in one of the attached images, the NEXT button is not accessible. In the attached images show which QR code reader I’m using (which it could be used by anyone with possibly the same results) and 2 screen shots of what the mobile version of the survey looks like. Considering the number of different QR code readers available and that we can’t control which one people use, can the survey be adjusted so that these issues don’t happen? 

I keep getting an error message saying the survey cannot be found?R.2dz9dvl.lnwb062cWhat am I doing wrong?

Good dayI am preparing to send out a few survey invitations and their subsequent reminders.  When doing testing, I felt I could save time by saving the EMAIL SUBJECT to the Library so I just pull down the one that I need for each.  That worked fine as I prepared the emails and also worked fine in the test emails received.BUTWhen I look at the history on the Distributions tab, the Subject field is blank for those that I used the Saved Library Email Subject?!?!?!  So, to go back, it can’t be seen which one is which like I can for the ones that I actually typed in.  Glitch?  Thoughts?When using Library saved Subject shows as blank on Distributions tab 

My team and I are planning to create 6 mini surveys that will be sent out to health care providers once a week (so let's say 6 weeks). How can we ensure that the same individual responds to all six surveys and that their user ID is successfully matched? This is crucial for generating a data report to display under a consistent user ID. Hope my question makes sense. Thanks!

Looking for some assistance to get a respondent back into their survey. I distributed the survey via email with a singular anonymous link, but with the option to leave and come to back to the survey to complete your survey.My respondent says they’re accessing the survey via the same browser, however their previous answers are gone. I have been able to identify their partial response as well in the Data & Analysis section.

I have a survey that I want to send personal links for so that reminders can be scheduled. However, I also would like the respondents to take the same survey 2-3 times a year (not on a set schedule, it is based on completion of something else). I can think of two options: (1) Setting the survey link to allow multiple completions, but then this removes the possibility of sending reminders. (2) Creating multiple copies of the survey, one for the first survey and another for each follow up. However, this means that after two years, I’ll have 6-7 copies of the same survey in Qualtrics.Are there any other cleaner way to have reminders for each particular instance of the survey, but also have the same person take the survey multiple times? 

I have two distinct populations (A- has an integration, B- has no integration) that I surveyed the same survey.  I broke A and B out in the sample creator. Response fields do not include this information, even in the embedded data.  This is a need into perpetuity for us- how can I easily link sample information to response data?Group A feels xxx Group B feels yyy That’s what I need to do.