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Website & App Insights

Discuss Website & App Insights solutions, best practices, & more.

  • 422 Topics
  • 831 Replies
422 Topics
KristyP
Level 2 ●●
KristyPLevel 2 ●●
asked in Website & App Insights
Adjusting responses by page/section

Being a postal website we have certain sections of the site where we get a ton of visitors and therefore a ton of survey responses for our site-wide pop-under customer sat survey (i.e. 9K a month), meanwhile other pages we only get a trickle of responses coming in (i.e. 100 a month). Is there a way to even this out a bit that wouldn't necessarily affect our scoring? The only way I can think of is by setting separate intercepts pointing to the same survey for each of the sections and having their own sample rate dictated. Is there a cleaner/easier way that I'm missing? We're not looking to necessarily have an even rate of distribution but just to lessen the gap a bit. This survey is used for KPI scoring so we are worried anything too drastic might affect our results. Any thoughts or suggestions?

2
KristyP
Level 2 ●●
6 years ago
AbdulDezkam
Level 2 ●●
AbdulDezkamLevel 2 ●●
asked in Website & App Insights
Qualtrics Site Intercept code in China cause slow page load?

I am being informed by our IT guys that the zone code from Qualtrics (site intercept) is taking 2 seconds to load on our China website. We have placed the code at the very end of the page load. But 2 seconds is quote a lot. Any one have experience with Qualtrics Site intercepts in China? or have any idea/direction for how to optimize the page load/ load time for qualtrics code? Would be HIGHLY appreicated. Thanks!

3
A
6 years ago
AbdulDezkam
Level 2 ●●
AbdulDezkamLevel 2 ●●
asked in Website & App Insights
Different sample rate depending on embedded data

Hi! I have a SI which has 15% sample rate. But for my german speaking visitors, I'd like to have 30% sample rate. I know Qualtrics captures browser language via Q_language. Does that mean my only option is to copy the SI and make a different sample rate but where this as additionally requirement that Q_language is = DE and the original one goes != DE? And does Q_language actually gets captured upon the refresh of the page or when the feedback/response is given? This above solution would require that the Qualtrics code already nows the Q_language to then decide if it should show by the 15% or 30% rule. Thanks

1
AbdulDezkam
Level 2 ●●
6 years ago
JenF
Level 2 ●●
JenFLevel 2 ●●
posted in Website & App Insights
Favorite Position for Intercept

I am curious what positioning is your favorite and most successful for site intercepts. We use quite a bit of the middle of screen position, but I am wondering how the ones that sit in the corners perform. Anyone have some insight they'd like to share?

3
AbdulDezkam
Level 2 ●●
6 years ago
Goldie
Qualtrics Employee
GoldieQualtrics Employee
asked in Website & App Insights
Adobe Analytics fields not coming through correctly

I'm trying to pass information from Adobe Analytics into my intercept as Embedded Data, but none of my Adobe fields seem to be coming through. I've included the Embedded Data on Site Intercept and on my survey. Is there a step that I'm missing?

1
AbdulDezkam
Level 2 ●●
6 years ago
JenF
Level 2 ●●
JenFLevel 2 ●●
asked in Website & App Insights
Two Types of Intercepts

I want to create an intercept that will start as a popover with an option to take immediately or wait until done. If they choose to wait, I would like it to make a slider intercept on the side of the page which waits for them to take the survey at their convenience.

1
AbdulDezkam
Level 2 ●●
6 years ago
Barnaby
Qualtrics Employee
BarnabyQualtrics Employee
asked in Website & App Insights
How can I tell if my zone code is on my webpage or not?

How can I tell if my zone code is on my webpage or not?

1
Clint
Level 2 ●●
6 years ago
Barnaby
Qualtrics Employee
BarnabyQualtrics Employee
asked in Website & App Insights
How do I know if my web development team has put the right Site Intercept zone code on our webpage?

How do I know if my web development team has put the right Site Intercept zone code on our webpage?

1
Clint
Level 2 ●●
6 years ago
Dax
Qualtrics Employee
DaxQualtrics Employee
asked in Website & App Insights
What cookie does "Prevent Repeated Display'" use to determine if an intercept has been seen?

What cookie does "Prevent Repeated Display'" use to determine if an intercept has been seen?

1
JasonHill
Level 2 ●●
6 years ago
Dax
Qualtrics Employee
DaxQualtrics Employee
asked in Website & App Insights
Why would my popover intercept have twice as many Clicks as Impressions?

Why would my popover intercept have twice as many Clicks as Impressions?

1
JasonHill
Level 2 ●●
6 years ago
Poppy
Qualtrics Employee
PoppyQualtrics Employee
asked in Website & App Insights
I want my intercept to display only after visitors click on a certain button on my webpage.

I want my intercept to display only after visitors click on a certain button on my webpage. I know I might be able to achieve this with JavaScript calls, but I'm not really a programmer, and I was wondering if there is an easier solution or code that I could copy and paste to get this to work?

1
JasonHill
Level 2 ●●
6 years ago
Goldie
Qualtrics Employee
GoldieQualtrics Employee
asked in Website & App Insights
I've deactivated all of my intercepts, but my page views are still incrementing.

I've deactivated all of my intercepts, but my page views are still incrementing. How do I get them to stop?

1
JasonHill
Level 2 ●●
6 years ago
Dax
Qualtrics Employee
DaxQualtrics Employee
asked in Website & App Insights
Can I allow a user to hide slider intercept?

Is there any way to get my slider intercept to disappear from the page if someone doesn't want to see it?

1
JasonHill
Level 2 ●●
6 years ago
Dax
Qualtrics Employee
DaxQualtrics Employee
asked in Website & App Insights
Slider intercept not displaying correctly

Is there a way to change which part of my slider intercept sticks out on the page? Right now I can see the left-hand side of my survey as well as the Feedback button.

1
JasonHill
Level 2 ●●
6 years ago
Goldie
Qualtrics Employee
GoldieQualtrics Employee
asked in Website & App Insights
Inconsistent behavior of screen capture question

I'm trying to use a screen capture question, but it appears inconsistently. On some intercepts, it works, but on others, it just appears as a file upload question. What is required for the file upload question to appear as a screen capture instead?

1
AnthonyR
Level 4 ●●●●
6 years ago
Dax
Qualtrics Employee
DaxQualtrics Employee
asked in Website & App Insights
Is it possible for an intercept to include a downloadable PDF?

Is it possible for an intercept to include a downloadable PDF?

1
JulieT
Level 3 ●●●
6 years ago
Barnaby
Qualtrics Employee
BarnabyQualtrics Employee
asked in Website & App Insights
How do I optimize my creative for a mobile/desktop user?

How do I optimize my creative for a mobile/desktop user?

3
JulieT
Level 3 ●●●
6 years ago
JenF
Level 2 ●●
JenFLevel 2 ●●
asked in Website & App Insights
Intercept for Site Satisfaction

We are running a site intercept on one of our websites with lower traffic. Trying to understand who is actually using the site, why and satisfaction. What is the best practice for coming up with the timing for launching the intercept?

1
ElizabethH
Level 1 ●
6 years ago
Dax
Qualtrics Employee
DaxQualtrics Employee
asked in Website & App Insights
What exactly triggers an "exit intent" intercept?

What exactly triggers an "exit intent" intercept?

2
Dax
Qualtrics Employee
6 years ago
Dax
Qualtrics Employee
DaxQualtrics Employee
asked in Website & App Insights
Can I get a debug menu on the published version of my site?

When I use editing code in a bookmarklet, I see a debug window in the bottom left-hand corner. Is there a way to see this on the published version of my code after it is live on my website?

1
ElizabethH
Level 1 ●
6 years ago
Poppy
Qualtrics Employee
PoppyQualtrics Employee
asked in Website & App Insights
How can I test my intercept?

I want to test my intercept on my website, but I don't have access to the source code and the request made to my developers will likely take several weeks to add the zone code to my page. Is there another way I can test my intercept?

1
ElizabethH
Level 1 ●
6 years ago
Barnaby
Qualtrics Employee
BarnabyQualtrics Employee
asked in Website & App Insights
Building Creatives with Images

Currently I create my creatives by inserting images into Powerpoint and making my Powerpoint slide look like how I want the creative to show up. Then I take a screenshot and upload it into Qualtrics as my creative. However, this method leaves the image kind of fuzzy. Is there a better way for me to get pictures and buttons into a creative?

2
JulieT
Level 3 ●●●
6 years ago

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