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Discuss Website & App Insights solutions, best practices, & more.

  • 452 Topics
  • 899 Replies
452 Topics
R
Level 1 ●
red5Level 1 ●
asked in Website & App Insights
Display a survey inside pop over on button click

I want my survey to show in the pop over (modal) rather than leaving the site to go to the survey. I'm reading the post about manually triggering javascript. * I don't know what javascript to use. * I don't know how to make the survey display inside the pop over. Any help is much appreciated.

8350
K
AdamBoston
Level 1 ●
AdamBostonLevel 1 ●
posted in Website & App Insights
Best practices around the use of a Text field within a list

Currently we have a question set up where 'Other' is an option. If selected the user has to fill out the text box below. I am struggling to find a way to display the textbook, ONLY when the option is selected without it being a separate question. Is this possible? It's only because if you select another answer, you can still click and the into the 'Other' text area. It doesn't allow you to proceed, but I feel this could be avoided. If anyone has any solutions I would be grateful. Thanks

340
AdamBoston
Level 1 ●
R
rh3228
asked in Website & App Insights
How do you score categories seperately?

Hi, I am trying to create a survey that has different categories, but those categories are scored separately. So, for the first category the survey taker might get a 56% while in the second category they score a 75%. This way they know which category they need to improve in. Does anyone know if qualtrics allows this in their surveys?

6150
D
F
flow_ndrs
asked in Website & App Insights
Create one survey with two different data pools

We need to create a survey which consists of two parts. - Part1: Some questions about the website like how you like it. - Part2: A question like are you willing to support us in testing new featurs please provide us your name and e-mail. In case of GDPR we need to seperate the two parts. We don't want to know who in person (name, e-mail from part1) answered on the questions from part1. Any ideas?

330
TomG
Level 8 ●●●●●●●●
K
Kendra_T
asked in Website & App Insights
How do I create an email trigger that automates based on embedded data (Header Crumb a/o Category)

I'm running into issues with the specific verbiage triggering in embedded data fields. Not sure what I'm missing. Thanks in advance! !

100
PeeyushBansal
Level 6 ●●●●●●
S
SICC
asked in Website & App Insights
App Implementation (Top Bar Control)

Hello, In an App implementation (iOs and Android) do you know where I can control the color of the top bar (the one with the x)... ! Can I change the color in Qualtrics or in the implemented SDK? Thanks

130
LaurenK
Former XM Community Team Member
KristyP
Level 2 ●●
KristyPLevel 2 ●●
asked in Website & App Insights
Controlling iTunes Rating prompt vs Survey Intercept on Mobile SDK

Hello, We are looking at acquiring the mobile app SDK functionality and had one concern that I can’t seem to sort out with the documentation provided to us (that being said I don’t know much about SDK building…). We are looking to add in a survey intercept on the mobile app, but currently have an itunes rating prompt running, and obviously don’t want to bombard the user with too many ‘rate us’/’leave feedback’ requests. Does anyone know if there is a way we can control the survey intercept around the itunes prompt so that if they see the itunes one we won't bug them with the survey intercept? Looking at the documentation we have, it looks like you can actually build your own iTunes prompt in the mobile SDK itself (https://api.qualtrics.com/v3/docs/getting-started-si-with-ios#section-using-intercept-logic-to-solicit-app-reviews) so if we were to run the iTunes prompt through that mobile SDK, would there be a way in the code to set logic so that one or the other shows (iTunes rating

370
LaurenK
Former XM Community Team Member
A
Level 2 ●●
aribeiroLevel 2 ●●
asked in Website & App Insights
How can I change the definitions of the questionanary so that people can answer it on the phone?

I created a questionnary and I aldready have answers. The problem is that when people open the link on the mobile it appears out of format so they cannot answer it. The only way to answer it is in the computer. How can I change this? Thank you!

50
TomG
Level 8 ●●●●●●●●
S
Level 1 ●
SherlyLevel 1 ●
asked in Website & App Insights
How to add footnote or a question

Hi all, I am preparing a survey with multiple choice questions. I want to add explanation of the terminology that I used in that question in a footnote. How can I do that? I want it to appear at the bottom of question. Thank you

21310
S
Level 1 ●
C
c_ella
asked in Website & App Insights
How to use IF functions as an embedded data field?

Hi, I would like to set an embedded data field which takes into account one of the survey participant's previous answers. In Excel, I would create this function: if(PreviousAnswerX=20, 20, 0). This says that if the participant's answer to question X was 20, the embedded data field should be set to 20. Otherwise, the embedded data field should be 0. Is there a way to create such a function in Qualtrics? Thanks so much!

7340
PeeyushBansal
Level 6 ●●●●●●
KristyP
Level 2 ●●
KristyPLevel 2 ●●
asked in Website & App Insights
Have Custom HTML Creative but creative won't show

Hi everyone, We have a custom HTML creative solution that is pointing to a div container via a hyperlink, and we may have to deactivate the current creative & survey and put a notification through to that div container instead, but I can't seem to find the best way to do it. My first instinct was to create a new Custom HTML creative to point to that div container (and switching the original one off). This creative would just have the notification message and some branding, but wouldn't click to anything. Unfortunately that didn't seem to work, but I'm not sure I'm setting it up correctly. Currently I have a Custom HTML creative set to "Replace target container contents", and then my intercept is set to pull this creative and is set to come up in the appropriate div ID. Does anyone know if this is possible with that type of creative? I know it is possible to do notifications with sliders, etc., but I'm trying to leverage the current set up as this would be something we need to switc

670
KristyP
Level 2 ●●
E
erin_duncan1212
asked in Website & App Insights
How do I use the first question to a longer survey in an intercept, then direct to remaining Q's?

I want to use the first question to a longer survey in an intercept, then have it direct them to the remaining survey in a new browser window if they opt in. How do I do this and have them start at the correct point without having to start the survey at the beginning?

790
Sowrabh1993
QPN Level 5 ●●●●●
D
DRoberts
asked in Website & App Insights
Moving the next button

Sorry if this is a hugely basic query (I'm fairly new to Qualtrics) but I want to move the next button up on my screen. There is a big gap between my question and the next button and it is causing the next button to go off the bottom of the page. I couldn't find anything in any of the available menus and sadly am not a coder. Thanks in advance if anyone can help.

5340
PeeyushBansal
Level 6 ●●●●●●
ashrabstein
Level 1 ●
ashrabsteinLevel 1 ●
asked in Website & App Insights
What happens to 'intent to exit' intercepts on mobile devices?

Hi guys - I'm creating an 'intent to exit' intercept, and I know that this feature does not work on mobile devices. Does that mean that the intercept just won't show up on mobile devices or does it present itself differently? OR do I need to create an intercept for each device type (mobile and non-mobile)? Thanks!

510
ashrabstein
Level 1 ●
G
Greg_P
posted in Website & App Insights
Creative options- Collecting feedback when a visitor is done viewing a page

I want to execute a survey after a visitor is done browsing a page. I cannot use referring url because there are 600 pages in my survey group that don't share a common url string. I am in the process of reviewing the configuration options including time delay, etc. I would love to hear best practices for collecting this type of feedback.

300
G
Kyap
Kyap
asked in Website & App Insights
Adobe Analytics Integration - Marketing Cloud ID - Non Website Intercept

We are currently setting up Adobe Analytics to work with our new Qualtrics instance. One of our surveys for a mobile app is not deployed via Website Feedback, but rather by our own popup which links to the survey URL. According to the documentation at https://www.qualtrics.com/support/integrations/adobe-analytics-integration/, it states that if an organization uses the Marketing Cloud ID (which we do), then we need to set the Server Side Beacon. However, it also adds "As a note, this setup will only work if the survey is distributed through Website Feedback." So my question is - how do we pass the data in the survey to Adobe Analytics? Do I enable the server side beacon, or do I follow the instructions to enable it without the server side beacon?

1840
Kyap
aurness
Level 1 ●
aurnessLevel 1 ●
asked in Website & App Insights
Trigger actions based off key word in open-end comment?

I'm trying to only trigger an action/e-mail when a respondent includes a specific word in their open-end comment. For this specific use case the word(s) I'm looking to have the e-mail triggered off of is 'app' and/or 'apps'. The problem I'm running into is that I'm also getting alerts when a word like 'apply' is in the text - which is not what I want. I was told to use 'matches regex' but that still does not seem to be working. Any suggestions on how to get this functionality to work? I've added a screen shot of what it currently looks like, which is not working.!

1190
aurness
Level 1 ●
ashrabstein
Level 1 ●
ashrabsteinLevel 1 ●
asked in Website & App Insights
Appending variables to existing survey responses / Site Intercept

Hi everyone - We're just starting out with Site Intercept, and one of the challenges we are working through is the fact that we can't automatically pull in customer database variables into Site Intercept responses (like we could with emailed surveys). We can pull in the ID and other web/Adobe Analytics variables, and then append data on the back end. Has anyone successfully automated this process? Is it easy to manually import additional fields and append those to completed surveys?

2410
LaurenK
Former XM Community Team Member
E
Eilonwy
posted in Website & App Insights
Best way to display site incercepts on mobile

Hello Our company has a coule of websites with online intercepts. As we want to disturb the customers as little as possilbe, we set them up as a pop-overs that will go to the background once agreed, and load the survey as a pop-under. On mobile phones, this approach doesn't seem to work well- I assume it is because browers are often just closed all at once, and the different tabs aren't easily visible. What would be the best way to display an intercept on mobile, without disturbing the customer too much during their task, but still making the survey somewhat more visible / harder to forget?

690
Emily
Qualtrics Employee
KristyP
Level 2 ●●
KristyPLevel 2 ●●
posted in Website & App Insights
Running two or more active creatives on the same page

Has anyone had to run two active creatives on the same page for vastly different surveys? We have an existing pop-under survey to measure UI/UX scoring with your typical UX questions and NPS question, and use this as a KPI for site performance (we'll call this one Survey A). It has recently come up that we will need another active creative survey for an online chat that would come up as a pop-up and just ask three or so questions about the chat session the user just completed (we'll call this one Survey B ). Now I know I can control who is seeing what and when, and avoid, for the most part, a user being prompted with both surveys, but we're worried about the risk of Survey B affecting our scores from Survey A because the folks being sampled could possibly change. Both surveys will be sampling a random subset of our users so I'm not seeing any way to essentially say "oh these 20 people didn't take survey A because they took survey B". I know it's a very vague question and maybe n

1190
Kyap
Renee
Renee
posted in Website & App Insights
GDPR: Is anyone using Website / App Feedback to deploy a cookie notice?

Are any of you deploying a cookie notice using Site Intercept / Website App Feedback? Our Marketing team created a notice for use on our Wordpress-based sites, but we have some customer-facing sites that are backed by other tools and thus we can't use the same methodology. Our standard notice uses an "I Agree" button that closes the notice. Is that something I can do in Qualtrics? Or is my only option for a close trigger to use the default "x" element? I'm also interested in anything anyone can share about how you've configured your intercept settings for this particular use case.

890
Kyap
V
VCIXE
asked in Website & App Insights
Comments on individual questions?

Can you provide an option for people to write comments on individual questions where the answers are multi-choice? This would be to generate feedback on the questions or perhaps capture interesting responses not captured in the multiple choice list.

1670
LaurenK
Former XM Community Team Member
jaddison
jaddison
asked in Website & App Insights
Setting "Event Label" when adding Google Analytics Event?

When adding Google Analytics Events to an intercept, you're given the option of setting the Event Category and the Event Action, but not the Event Label. Is there a way to do so, or has anybody found a workaround? Thanks! !

7980
jaddison
K
Level 5 ●●●●●
KateLevel 5 ●●●●●
asked in Website & App Insights
Feedback button to PopOver?

I want there to be a floating button at the bottom of the page which, when pressed, presents something that looks like a PopOver. The closest I can come is either a button that opens a whole new window (kind of clunky looking) or settling for a hovering button that slides to reveal the intercept (also looks odd if floating, not a tab). Any solutions?

720
LaurenK
Former XM Community Team Member
C
CarmenB
posted in Website & App Insights
Has anyone used in JavaScript expreassion a list of customers?

Hi there, We are using a JavaScript to tag specific customers, but I only used it with one customer's id, not more than one. So I would like to know if anyone have tried to upload a list or add more than a customer's id in the intercept area? Thanks

130
C

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