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The Qualtrics Experience Community is the world's leading experience management community.
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Experience Community

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Featured topics

Piloting Our Early Access Incentive Program!

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Spill the Tea | Badge of the Month | May 2026

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👋 Join the Fun! Introduce Yourself Here

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Recently active
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Thought Leadership

C

cmaggQPN Level 2 ●●

CX Dashboards

Dropout rate | Custom metrics

Good morning,I need to calculate the dropout rate of a survey.The survey submission is done with an external tool, so I can't use data from the directory.I want to calculate it as the number of respondents who do not complete the survey compared to t

1662

A

2 hours ago

kgillisLevel 6 ●●●●●●

CX Dashboards

CX dashboard - custom metrics

SOLVED

474

12 hours ago

QualtricsReleaseNotesQualtrics Employee

Product Release Notes

Weekly Product Release Notes - May 13, 2026

Features Released On Or Before May 13, 2026 None. Features Starting On & After May 20, 2026 DashboardsDashboard Export Preview: When exporting a dashboard to PDF or JPG, you can now preview the expected content and layout. When exporting to PDF y

3912

13 hours ago

AlonsoCAdministrator

2-Minute Tips

🕑 Overview of Data & Analysis| 2-Minute Tips | May 19th 2026

Today we’ll go through a brief overview of the Data & Analysis tab and look at the different tools that it has to offer. By the end of this video you will know how to navigate the Data & Analysis tab, customize and save your data layouts, and

110

13 hours ago

J

joel bautistaLevel 2 ●●

Healthcare

Where can I register for the next session?

EramLevel 1 ●

Qualtrics API Toolkit

Hi everyone,Has anyone used the Qualtrics API Toolkit, specifically the Pirai API that transforms complex API operations into simple CSV uploads?I’ve tried using it, but I keep encountering an error even though everything seems to be set up correctly

AlonsoCAdministrator

Spill the Tea | Badge of the Month | May 2026

May 21st is International Tea Day, but here in the community, we aren’t just interested in Earl Grey or Chamomile. We’re interested in the Hot Takes. Experience Management is evolving faster than ever. From the "AI Revolution" to the changing landsca

EramLevel 1 ●

Historical Survey response Update

I have a question regarding an update needed in one of the embedded data fields in our NPS survey.Currently, the embedded data follows a standard format (e.g., “ABC”), but due to a recent change, some responses are now being recorded as “#ABC”. As a

Hiring Manager Survey with Candidate metadata

Hi all,my organisation would like to have a Survey sent to the hiring manager about the hiring experience.This creates some issues as the metadata needed to trigger the survey is connected to the candidate and not the manager.We have all the automati

Hiring Manager Survey

Goal: Allow hiring managers to complete a lifecycle survey multiple times for different requisitions.Case: We have the employee directory built, but will be adding in a second automation to pull in Talent Acquisition data. At the end of each month hi

cmaggQPN Level 2 ●●

Dropout rate | Custom metrics

Good morning,I need to calculate the dropout rate of a survey.The survey submission is done with an external tool, so I can't use data from the directory.I want to calculate it as the number of respondents who do not complete the survey compared to t

1662

A

2 hours ago

kgillisLevel 6 ●●●●●●

CX Dashboards

CX dashboard - custom metrics

SOLVED

474

12 hours ago

QualtricsReleaseNotesQualtrics Employee

Product Release Notes

Weekly Product Release Notes - May 13, 2026

Features Released On Or Before May 13, 2026 None. Features Starting On & After May 20, 2026 DashboardsDashboard Export Preview: When exporting a dashboard to PDF or JPG, you can now preview the expected content and layout. When exporting to PDF y

3912

13 hours ago

AlonsoCAdministrator

2-Minute Tips

🕑 Overview of Data & Analysis| 2-Minute Tips | May 19th 2026

Today we’ll go through a brief overview of the Data & Analysis tab and look at the different tools that it has to offer. By the end of this video you will know how to navigate the Data & Analysis tab, customize and save your data layouts, and

EramLevel 1 ●

Qualtrics API Toolkit

Hi everyone,Has anyone used the Qualtrics API Toolkit, specifically the Pirai API that transforms complex API operations into simple CSV uploads?I’ve tried using it, but I keep encountering an error even though everything seems to be set up correctly

AlonsoCAdministrator

Spill the Tea | Badge of the Month | May 2026

May 21st is International Tea Day, but here in the community, we aren’t just interested in Earl Grey or Chamomile. We’re interested in the Hot Takes. Experience Management is evolving faster than ever. From the "AI Revolution" to the changing landsca

EramLevel 1 ●

Historical Survey response Update

I have a question regarding an update needed in one of the embedded data fields in our NPS survey.Currently, the embedded data follows a standard format (e.g., “ABC”), but due to a recent change, some responses are now being recorded as “#ABC”. As a

Hiring Manager Survey with Candidate metadata

Hi all,my organisation would like to have a Survey sent to the hiring manager about the hiring experience.This creates some issues as the metadata needed to trigger the survey is connected to the candidate and not the manager.We have all the automati

Hiring Manager Survey

Goal: Allow hiring managers to complete a lifecycle survey multiple times for different requisitions.Case: We have the employee directory built, but will be adding in a second automation to pull in Talent Acquisition data. At the end of each month hi

3543

21 hours ago

w.patrick.galeLevel 3 ●●●

Survey Platform

Survey export-responses API failing to return response values

I'm using the Qualtrics `/API/v3/surveys/{surveyId}/export-responses` API with the `"format": "csv", "useLabels": "true"` parameters. There is a multiple choice response option in my data of 'None=1' and these responses are being excluded from the AP

5433

1 day ago

N

NguyenPhiLongLevel 2 ●●

Customer Experience (CX)

How to enable or trigger Notifications for Action Planning in CX Dashboards?

Hi everyone,I am looking for a way to trigger notifications (email or in-app) for the Action Planning feature in CX Dashboards.It seems that unlike EX, CX Action Planning does not have a straightforward notification toggle.If you have implemented a w

130

N

9 days ago

KelliPolkLevel 4 ●●●●

Market Research

How do you handle your PII data related to services?

Hi everyone,Our organization is launching our annual property tax rebate program, and we’re looking to improve our data handling. Currently, residents upload sensitive tax documents through a secure portal, but we’re looking for a solution that reduc

411

19 days ago

Isabelle_ZdatnyQualtrics Employee

Customer Experience (CX)

You’re invited to participate in Qualtrics XM Institute research!

Hi everyone! This is your official invite to participate in Qualtrics XM Institute’s annual research on the state of customer experience.If you’re part of your organization’s CX efforts, this 12 minute survey is your opportunity to shape industry ana

731

4 months ago

N

NewHomeCXManagerLevel 3 ●●●

Welcome and Introductions

New to Qualtrics

I am a Customer Experience Manager in Canada and new to Qualtrics. We’ve launched 2 surveys and excited to add a third survey in the Spring of 2026. Looking forward to networking in the XM Community Member forum as we start this exciting new chapter

Experience management (XM)

Purchase of certification exam for Qualtrics Platform Essentials

I have completed the learning journey “Qualtrics Platform Essentials Certification Journey L1”. Now I’d like to purchase the certification exam by paying the required amount. On completion of this learning course, this webpage appears for purchasing

601

4 months ago

SteveBelgraverLevel 5 ●●●●●

Welcome and Introductions

Happy Holidays and a Wonderful 2026!

As 2025 winds down taking a moment to send my warmest wishes to the Leaders Network community members!Wishing you and yours a wonderful holiday season and an exciting 2026. Looking forward to more exciting discussions, helpful posts, and great intera

682

4 months ago

MarkGrunskeLevel 2 ●●

Leaders Network Support

Core XM Expert Certification

Greetings Everyone,Has anyone taken the CoreXM Expert Certification Exam recently?If so, do you have any advice?I would like to take it before the end of the year.ThanksMark GrunskeFranklin Public Schools, WI

Customer Experience (CX)

Seeking Advice: Declining Survey Response Rates & Link Trust

Hi everyone,I'm hoping to tap into the collective wisdom of this community regarding a challenge I'm facing with our customer experience program.We've noticed a drop in our survey response rates year-over-year, even though key factors like our target

Week 4: Winning the conversation with your CFO

Week 4: Winning the conversation with your CFO What we covered:For those who attended the final session, how are you feeling about securing executive buy-in for your 2026 roadmap?The session focused on taking your priorities and demonstrating their v

621

6 months ago

JamesScuttAdministrator

Welcome and Introductions

Welcome to the Leaders Network! We're excited you’re here! 🎉

We invite you to introduce yourself! Please share a bit about your background, interests, and what you hope to gain from our discussions. Here are a few suggestions to help you craft your introduction...💁 Background: What’s your role in your organisa

11178