CX Dashboards

We noticed that there is no longer a symbol in a widget for export. We see three ... (dots) when you hover over the widget. Did I miss communication on this? We have folks reaching out asking about this and I wasn't sure. I just want to have the rationale to tell them why.

I'd like to only include the capitalized version of a word in a Text iQ query. Think "Book" but not "book." Using quotation marks didn't seem to address the issue. Ideas?Thanks!

I have created a variable in statsIQ using the logic function, but don't find the created variable available on the Dashboard for use in widgets. Only the original field is available. Any assistance will be appreciated.ThanksJim D

Hi, I'm trying to configure a widget for my text IQ topics. I currently have the bubble text IQ chart, but it doesn't give enough info if I screenshot it. Is there another widget I can use?I tried doing a simple chart but it doesn't display at all. Not sure what to do.Thanks, I'm new to Qualtrics.

Hello. How is it possible to calculate the sum of a column on a pivot table? On a single table there is the 'Add calculation'' option....

Hello, I would like to include the incomplete answers that I keep in the response rate. How can I do it? Currently, the incomplete responses saved are not being reported to me ... Example: I have 4 customer responses registered but only one of the customers has completed the survey 100%. And in the dashboard, it appears that I only have 1 finished answer and I would like the 4 to appear. Thank you

We have a couple of users who have access to Qualtrics with another Brand. When they log in they have the option to click on on each organization. However, when they click on our brand they are not able to log in. Same email address... We are set up as a SSO, so I wasn't sure if that would make a difference. Note: We do not want to be affiliated with these other organizations. How can they login?? Is there a way?

Hi... I have an NPS survey that I send out every day to customers that completed their service the day before. Every day, I pull a new list and set it up as an individual survey. I see results for each of the individual surveys, but I want to find an automated way to combine all of the results into one report that updates itself as new results come in. Does anyone know how to do this? or direct me to an online tutorial?

I created a survey for a team and then created another survey to the same team with additional questions.Can I create a dashboard for the abovementioned two surveys (with two different data sauces)? If it could, appreciate guidance on the steps. Thanks

Hi,after creating my CX Dashboard, I've added new Embedded Data Fields to my survey. Since those new fields didn't show up automatically in the dashboard / mapping, I've created new fields in the dataset mapping. (At the same time, I've deleted 20+ old variable mappings)Problem:My dashboard still doesn't display the newly mapped fields. And it still offers me the fields that are already deleted.When creating a new dashboard (based on the existing mapping), the newly mapped fields show up (and the deleted ones don't). This is the desired behaviour!Question:How can I force the existing dashboard to use the updated mapping? It obviously got stuck in an outdated state.Thanks!Manfred

Is there a way to calculate the Response Rate for Anonymous Surveys? Is there any widget and metadata that I can use?

Would it be possible to add more user information when creating users? Like their specific department (not the division level) or their corresponding ID in the CRM (since Qualtrics have different userID)?

Hi, I am looking to embed a map into some of our dashboards to understand teritorial feedback patterns. If you look at each survey response there is a map with GEO location coordinates. Is it possible to bring this into a dashboard? I have looked at the embedded data but can't seem to find the right option anywhere to display this successfully.

Hi, I want to verbatim responses in my dashboard on a pdf but when i do so only 4 to 5 comments that are visible on the dashboard at that point in time are exported while the rest are not. I then have to scroll down and keep exporting to export all the responses till i reach the bottom of the page. Is there an easier solution?

Hi All,I have (or maybe now had) a problem with custom metrics. I am subtracting a field from another (eg. NPS - target). The targets are setup for each period for the whole year. As it's only September, the targets display for October, November and December but NPS is blank (it appears as a hyphen '-'), which is fine. the problem is that the custom metric that subtracts NPS from target still calculates so it's treating the blank '-' like a zero. I wondered how I could hide a custom metric if NPS was blank. Perhaps by some clever maths? My only slight thought is what if NPS is zero but let's not worry about that just yet!I managed to get this working by using this formula in the custom metric=(nps-target)-(nps/nps*0)This seems to work but as mentioned what if the NPS calulates to be 0. Putting in a fiddle factor (eg.+ 0.0000000000001) might work but I guess I'll have to wait for a zero NPS.Does anyone have any thoughts?ThanksRod Pestell

Can anyone help with enabling my dashboard to filter data across pages by clicking on a datapoint in any widget? I tried having all my data on one page as filtering only seems to work at page level but have now reached maximum widgets and I have to create another page!Many thanks

Hi guys, I somehow cannot figure out the solution. I have a bunch of respondents who will have several values in the same field in the contact list. For example, we want to ask people about their travel experience in the past year. we know that person A visited 5 countries, person B-3 countries and person C only 1. We store country names in the contact list, let's say that there are 300 respondents and a list of 50 countries in total. In the survey we want to ask the respondents set of questions about each of the visited countries separately, specifying the country in the question text. For example: Q1: Did you enjoy visiting "Country 1"? Q2: Did you go sightseeing in "Country 1"? Same set of questions for each of the country this person has visited according to our data. So Person A will see 5 sets of questions, person B-3 sets of questions and Person C-only 1. What is the best way to set it up keeping in mind that we would want to have a report/dashboard with the possibility to

Hi All,Today, we have a basic survey program with a lot of bad habits. That's why we're transitioning to Qualtrics (create better reports, facility a rewards program, formalize the closed loop process, and trend data).Today - our survey tool sends out the survey via email for ALL responses to a distro list comprised of senior leadership, our Services Team, and some random leads in our company. One good thing that has come out of this is that leadership and some team members congratulate each other. Bad news, we aren't trending or prioritizing what the good/bad and some of the bad gets escalated to leadership unnecessarily.To solve the recognition problem, I was going to create a dashboard for leadership to access and congratulate people. This isn't embraced 100% because you still need to go into Qualtrics to see the survey vs. it being in an email. Does anyone else have other solutions if you've encountered this problem before?

My survey rates workers on different criteria on a scale from 1 to 4. I want to group certain questions onto one bar chart. I've created a field group in the Dashboard data, but can't figure out how to make the appropriate widget. Creating a simple chart with a Count metric just displays how many people answered each question, but I want to see how many people (or what percent of people) were at a 1, 2, 3, or 4 for each question.

Hi all,We have a peculiar case of invisible surveys. A user in my company cannot add surveys as sources to the dashboard. When she tries to do so, she sees only several surveys as available to be added, only about 1/3 of all the surveys she owes. She has been buiding dashboards before with no problems.We tried to add the surveys as data sources in the dashboard tab, and then try to add them via Dashboard settings, no luck. She shared the surveys with me, and even as a Brand Admin I have the same issue. We have created a support ticket, but i wonder if anyone has had same problems lately..

I tried to get help with this problem through Qualtrics support and they suggested I post here. The survey question is a multi response multiple choice where respondents selected all choices that applied to them. I want a simple chart, line chart of the percentages of respondents in each group (cohort) for each year of the fellowship (3, 5, 6) out of the total number of respondents for that cohort/fellowship year that took the survey. I can get the counts but when I try to do the percentages, it's dividing by the count instead of the total respondents (even when I choose count/total column). For example, there were 16 people from the 2018 cohort in Year 3 of the fellowship who selected choice A out of 26 total respondents but when I chose count/total column, the percentage shows as 100% (16/16) instead of 62% (16/26). I sent an explanation to Qualtrics support and their response was: "Qualtrics line charts are automatically set up to only convey completed responses instead of a perce

Hey thereWondering if anyone knows of a way in Qualtrics to exclude an individual response from reporting and iQSuite dashboards etc, without deleting it. So maybe having some kind of flag on the system that shows to exclude all the responses (not just any one question) from that overall customer response,

We send multiple surveys to our homebuilding customers over the course of their customer journey (i.e. after their sales contract, at mid-construction, after move-in and at the end of warranty). How do we create a dashboard widget to help us analyze the impact of questions asked in survey #1 (the early sales experience) on move-in NPS (on survey #4)? 

We are new to the platform. We had historical info loaded. One of the Embedded data fields was a territory/region field. When I look at our dashboards I see the same territory split on the dashboard because the historical data imported referred to the region as "Mid West" while new responses have the same region listed as "Mid-West". Is there a way for me to go into the old data load and change this item so ALL responses for this region reflect the same naming convention?Thanks in advance for the help.

We have sent out several different email distributions of one survey. Is it possible to filter a CX dashboard by various different email distributions we have done?