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🎉 Today is the 4-Year Anniversary of the Qualtrics XM Community! 🎉We would like to take this opportunity to thank you all for your hard work, expertise, and help making the XM Community such a wonderful place! Thanks to you, our community has grown and flourished over the course of the last four years. Now, the community is home to 24,200+ amazing users and 11,000+ answered Questions!UpdatesIn 2021, we gained 6,200+ new users, 1000+ Product Ideas, and accomplished a whole lot more...The XM Community was nominated for a CMX Award and LaurenK won the CMX Community Professional of the Year AwardWe hosted a Q&A featuring Jill Larson (JillKLarson) and Karen Goldstein (KarenG)We launched Groups, including the Brand Administrators Group, the Jobs & Careers Group, the K-12 Group, the Higher Education Group, and the Government GroupWe redesigned the XM Community, the Badge of the Month Program, and the Rank & Rewards Program, including a brand new Hall of FameExpanded the New Product Features

Released On Or Before September 7, 2022Employee XMParticipants Tab (Ad Hoc Employee Research): User interface refresh for the Participants tab in Ad Hoc Employee Research projects. All functionality retained; now matches user interface in Engagement and Lifecycle projects.New Support PagesUsing Supplemental Data to Set Google Place IDs: Instructions for those using a solicit reviews question.WorkflowsSlack Task: In addition to accessibility improvements, how you add channels and users to Slack Tasks has improved. You can select from a generated list, or upload intended recipients in bulk.Starting On & After September 14, 2022 AllNone.*Disclaimer: Release dates are approximate and are subject to change. Not every feature is guaranteed to be included in Upcoming Features.If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. If you have questions about what’s on the product roadmap, please see our Product Roadma

We are committed to making it easy for our customers to engage with the right teams at the right times. That’s why we’ve redesigned the way you contact us via the Support Portal. The Support Portal connects you with the experts you need at Qualtrics, from the support team and your account representatives, to other members of your Success Team, like Technical Account Managers. Whether you’re using a licensed or free account, the Support Portal is now the single entry point for support, services, and helpful resources at Qualtrics. Here are some highlights of the improvements:Find all the services available to you in one central location.Navigate to any page in a single click with our intuitive new user interface.When you contact Product & Technical Support, easily identify what product you’re working with - just hover over each option for a screenshot and description.See the most frequently asked questions front-and-center, saving you time spent digging through resources.Search all of o

Released On Or Before August 24, 2022BX DashboardsData Freshness for BX Widgets: Brand Drivers Analysis widgets and Brand Drivers Analysis Quadrant Chart widgets now display the date and time the widget data was last updated.Predict iQPredict iQ v1 Deprecation: We’ve reimagined Predict iQ with a seamless new user experience and a prediction engine that leverages state-of-the-art machine learning algorithms. The support page now covers this new experience. Not all users who had access to v1 will have access to v2; v2 is available only as requested.Starting On & After August 31, 2022CoreXMCollaborative Preview Links: Survey creators can now control who can access survey preview links. Links can be limited to only users within the brand, or made public so anyone with the link can access. This feature will be gradually rolled out to customers starting August 31, 2022 and concluding September 28, 2022.*Disclaimer: Release dates are approximate and are subject to change. Not every feature is

Released On Or Before August 31, 2022AllNone.Starting On & After September 7, 2022AllNone.*Disclaimer: Release dates are approximate and are subject to change. Not every feature is guaranteed to be included in Upcoming Features.If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. If you have questions about what’s on the product roadmap, please see our Product Roadmap page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.You can provide feedback on the Weekly Product Release Notes here.

Released On Or Before August 17, 2022Employee XMUsing an Org Hierarchy Filter: The interface for org hierarchy filters in EX dashboards has been updated. Improvements include: accessibility functionality, an interface that clearly shows what data is displayed, a toggle for dashboard admins to allow the ability to select multiple units, and the ability to reset your filter selections with the click of one button. Importing Anonymous Responses (EX): Users no longer have to import anonymous responses through the hierarchy tool, and can instead upload them straight to Data & Analysis.Starting On & After August 24, 2022Predict iQPredict iQ v1 Deprecation: We’ve reimagined Predict iQ with a seamless new user experience and a prediction engine that leverages state-of-the-art machine learning algorithms. The support page now covers this new experience. Not all users who had access to v1 will have access to v2; v2 is available only as requested.Survey ProjectsAutocomplete Questions & Supplement

Released On Or Before August 10, 2022CoreXMAvoid Being Marked as Spam: We have updated our IP ranges. Server admins should adjust allowlists accordingly.Employee XMExtract Employees from Workday Task: New task in workflows for importing employee data from Workday to use in your Qualtrics EX programs. WorkflowsWorkflows: You can now have up to 20 tasks per workflow. Starting On & After August 17, 2022Employee XMUsing an Org Hierarchy Filter: The interface for org hierarchy filters in EX dashboards has been updated. Improvements include: accessibility functionality, an interface that clearly shows what data is displayed, a toggle for dashboard admins to allow the ability to select multiple units, and the ability to reset your filter selections with the click of one button. WorkflowsExperience ID Segment Events: As contacts are added to or removed from your segments, automatically set off notifications, tickets, and more.*Disclaimer: Release dates are approximate and are subject to change

BX DashboardsBX Custom Metric Filters: If you’ve created a custom metric in a BX program, you will see additional options for specifying the filter behavior when metric-level and page-level filters are simultaneously applied.Funnel Widget Enhancements: Percentage indicators between each funnel level are now gray, not red.Core XMAvoid Being Marked as Spam: We have updated our IP ranges. Server admins should adjust allowlists accordingly.Quota Web Service Deprecation: The Trigger Web Service option has been removed from quota options. The same functionality can be achieved by setting up a web service element within the survey flow.CX DashboardsAction Plan Metric Tracking (CX): Metric action planning allows users to measure the impact of strategic action-taking with metrics from their customer feedback dashboards.Online Reviews Widget: The “Social Ticker” widget in CX Dashboards has been renamed to the “Online Reviews” widget.Employee XMExtract Employees from Workday Task: New task in wor

Released On Or Before August 3, 2022 BX DashboardsBX Custom Metric Filters: If you’ve created a custom metric in a BX program, you will see additional options for specifying the filter behavior when metric-level and page-level filters are simultaneously applied.Funnel Widget Enhancements: Percentage indicators between each funnel level are now gray, not red. Employee XMHeat Map Visualizations (EX): New visualization for EX report templates to quickly analyze for high and low points across your organization or demographic groups. ReportingData Table Visualization: You can now transpose headers and rows in data tables. This update applies to 360 subject reports, the Reports tab of a survey project, and report templates in Engagement projects.Stats iQImputation in Stats iQ Regression: New regression cards will automatically have missing data filled in with estimated values. This results in a regression model with less bias that can better explain the variation in the outcome variable.Stat

Released On Or Before July 27, 2022Free & Trial AccountsLook and Feel: The ability to customize project look and feel is currently disabled for all free accounts, including those on free trials of DesignXM.WorkflowsMicrosoft Excel Task: Automatically add new survey responses as new rows to an Excel Workbook.XM PlatformSupport Portal Redesign: The new Support Portal streamlines the ticket submission process and radically improves the user interface for both usability and accessibility. Starting a Survey with a POST Request: New use case page on how to start a survey session using a POST request. Starting On & After August 3, 2022Employee XMHeat Map Visualizations (EX): New visualization for EX report templates to quickly analyze for high and low points across your organization or demographic groups. Stats iQImputation in Stats iQ Regression: New regression cards will automatically have missing data filled in with estimated values. This results in a regression model with less bias that c

Released On Or Before July 20, 2022 CoreXMQuota Web Service Deprecation: The Trigger Web Service option has been removed from quota options. The same functionality can be achieved by setting up a web service element within the survey flow.WorkflowsCC/BCC Fields on Email Tasks: Users can now specify emails to CC and BCC on email tasks.Success Factors Employee Extractor API Deprecation: The Extract Employee Data from SuccessFactors Task can now only be configured using the new SAP API. Any tasks created using the old API will have to be re-configured.XM DirectoryAdd Contacts and Transactions to XMD Task: New workflows task that allows you to automatically add contact and transaction data to XM Directory.XM Directory Search Based on Survey Responses: Users can now filter contacts within XM Directory based on how these contacts responded to a specific survey. This includes searching based on responses to specific survey questions, survey response date, and number of responses to the survey

Released On Or Before July 13, 2022 CX DashboardsAction Plan Metric Tracking (CX): Metric action planning allows users to measure the impact of strategic action-taking with metrics from their customer feedback dashboards.Online Reviews Widget: The “Social Ticker” widget in CX Dashboards has been renamed to the “Online Reviews” widget. New Support PagesGuided Solutions: There is now a comprehensive list of CX, EX, and DesignXM solutions available on this page.Fields You Can Filter By: There is now a comprehensive list of all fields you can use within filters in XM Directory.ReportingBlank Pages in Exports: PDF exports of reports will no longer include entirely blank pages. This update applies to 360 subject reports, the Reports tab of a survey project, and report templates in Engagement projects.Custom Metrics: You can now create custom metrics and display them in your reports. This update applies to 360 subject reports, the Reports tab of a survey project, and report templates in Engag

Brand AdministrationRetention Policies: New ability to create an anonymization policy, which automatically anonymizes survey responses once they reach a certain age.User Divisions: The Divisions page has been updated with a new and improved interface.DashboardsConfiguring One-time Benchmarks: One-time benchmarks can now be created and filtered within CX and EX dashboards to quickly visualize benchmark datasets.Line and Bar Chart Widgets: The Simple Chart is being split into three different charts: Line, Horizontal Bar, and Vertical Bar.Unified Benchmark Editor: Relaunch of the Benchmark Editor for Dashboards. The user interface is now the same across CX and EX dashboards, and self-service access is now available for EX benchmarks.Employee XMImport Survey: Since you can now create EX projects from a QSF file, the import survey function has been removed from the Tools menu of EX projects. This change applies to engagement, lifecycle, ad hoc employee research, and 360 projects.ExtensionsF

Released On Or Before July 6, 2022 Brand AdministrationRetention Policies: New ability to create an anonymization policy, which automatically anonymizes survey responses once they reach a certain age. DashboardsConfiguring One-time Benchmarks: One-time benchmarks can now be created and filtered within CX and EX dashboards to quickly visualize benchmark datasets.Line and Bar Chart Widgets: The Simple Chart is being split into three different charts: Line, Horizontal Bar, and Vertical Bar. WorkflowsJira Task Updates: The UI for the Jira task has been updated to be consistent with the appearance of other workflow tasks.Starting On & After July 13, 2022 CX DashboardsAction Plan Metric Tracking (CX): Metric action planning allows users to measure the impact of strategic action-taking with metrics from their customer feedback dashboards.XM SolutionsETX Technology Experience Assessment XM Solution: This new guided solution helps organizations understand how employees feel about the service an

Released On Or Before June 29, 2022 XM DirectorySurvey Link Expiration for SMS in XMD Automations: Survey link expiration now applies to SMS invitations and SMS surveys sent through XM Directory automations.XM PlatformCX Relationship Health Collection: This new collection in the catalog groups together existing projects that assess customer health, and contains information about methodology and expected outcomes for relationship health programs.Sample Projects Update: The number of steps & features within the sample project guidance has been reduced.Translate Survey: Update to the survey translation experience, including a new overview page, streamlined translation imports, and accessibility improvements.XM SolutionsAudience Management Program: Improvements to the program, including regionalized demographics questions, a customizable thank you message, and additional dashboard widgets to track panel health over time.Starting On & After July 6, 2022Brand AdministrationRetention Policies

Released On Or Before June 22, 2022Brand AdministrationUser Divisions: The Divisions page has been updated with a new and improved interface.DashboardsUnified Benchmark Editor: Relaunch of the Benchmark Editor for Dashboards. The user interface is now the same across CX and EX dashboards, and self-service access is now available for EX benchmarks.ExtensionsFacebook Messenger Extension Deprecation: The Facebook Messenger Extension has been deprecated. Reputation ManagementSoliciting Reviews with ReviewTrackers Deprecation: Soliciting Reviews with ReviewTrackers has been deprecated. The same functionality is available with the Solicit Reviews question.Website / App FeedbackThemed Templates for Website Feedback: You can now import themes as templates for website feedback configuration. This functionality is available for the following intercepts: Responsive Dialog, Feedback Button, Embedded Feedback, Mobile Embedded Feedback, and Mobile App Prompt.XM DirectoryTime Window for SMS Distribut

Released On Or Before June 15, 2022XM PlatformBrowser Compatibility: Starting June 15, 2022, Qualtrics is ending support for the Internet Explorer browser to align with Microsoft’s decision to retire the web browser. Affected users should switch to a compatible web browser to continue accessing the XM Platform. Read more about the Internet Explorer retirement on this Microsoft support page.Email Distribution Error Messages: Help text has been added to provide more information when distributions contain bounced emails.Employee XMImport Survey: Since you can now create EX projects from a QSF file, the import survey function has been removed from the Tools menu of EX projects. This change applies to engagement, lifecycle, ad hoc employee research, and 360 projects.WorkflowsWeb Service Tasks: Web services in workflows can now have mutual TLS enabled.Load B2B Account Data into XM Directory Task: The “Load Data into XM Directory Task” has been renamed to the “Load B2B Account Data into XM Di

We are excited to announce a new status page at status.qualtrics.com! This page offers several improvements, including the ability to subscribe to notifications of major incidents via email and a history of past incidents.To subscribe to our new page, please visit status.qualtrics.com and click on the “Subscribe to Updates” button in the top right. From there you can enter your email address and choose which product areas you would like to receive updates on.

Brand AdministrationCustom From Domains: SPF records and an additional MX record pointing to Qualtrics servers are now required for custom FROM domains configured after May 10, 2022. Custom FROM domains configured prior to May 10, 2022 do not require an additional SPF and MX record.CoreXMSample Project User Testing: Starting March 24, some CoreXM users may see a sample project called “Product Tour & Sample Project” in the catalog. This change is in user testing and is not GA to all.DashboardsEmbedding Dashboard Widgets in Third Party Software: Added ability to embed dashboard widgets into ServiceNow. This functionality is already available for Salesforce. Employee EngagementJapanese Stress Check Solution: This new guided solution allows companies operating in Japan to run a stress check survey as mandated by the Japanese government. The solution contains a stress check survey, an individual report, and a dashboard for managers and admins to view aggregate scores.Org Hierarchy Editor Im

Released On Or Before June 8, 2022Website / App FeedbackAutomatic Contact Creation for Digital Intercepts: Digital intercepts can automatically create XMD contacts when an intercept is evaluated.Improvements to Guided Workflow Creatives: UI updates for creatives created using a guided workflow, including the addition of global navigation at the top of the creative editor, a footer indicating the number of steps remaining to set up the creative, and the removal of the deployment page from the guided workflow setup. Starting On & After June 15WorkflowsWeb Service Tasks: Web services in workflows can now have mutual TLS enabled.*Disclaimer: Release dates are approximate and are subject to change. Not every feature is guaranteed to be included in Upcoming Features.If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. If you have questions about what’s on the product roadmap, please see our Product Roadmap page. I

Released On Or Before June 1, 2022 XM SolutionsManaging Custom XM Solutions: Custom XM Solutions, such as EX Team Voice, are tailor-made for your organization. This page explains how to control which users in your organization have access to these features.EX Team Voice: Solutions tailor-made for your organization that your users can distribute, but can’t edit, enabling HR teams to maintain a content standard of their choosing.Starting On & After June 8*Website / App FeedbackAutomatic Contact Creation for Digital Intercepts: Digital intercepts can automatically create XMD contacts when an intercept is evaluated. *Disclaimer: Release dates are approximate and are subject to change. Not every feature is guaranteed to be included in Upcoming Features.If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. If you have questions about what’s on the product roadmap, please see our Product Roadmap page. If you’d like

The XM Community & 5 For The Fight Thank YouWe met our goal of raising over $500 for the fight against cancer! The XM Community Team has some incredible news to share with you all! Together, we raised more money for 5 For The Fight than we ever could have alone. And for that, we are so grateful. We love the way you all jumped in to help such an important cause. Many of you, like MattiasM , SteveBelgraver, and AdamK12, even shared heartfelt stories with the community about the ways cancer has changed your lives. We appreciate you all. We are here for you all. A huge thanks goes out to this community on behalf of Qualtrics and 5 For The Fight. Thank you to those that donated and thank you to those that got active!Sincerely, The XM Community Team

Released On Or Before May 25, 2022Brand AdministrationCustom From Domains: SPF records and an additional MX record pointing to Qualtrics servers are now required for custom FROM domains configured after May 10, 2022. Custom FROM domains configured prior to May 10, 2022 do not require an additional SPF and MX record.DashboardsEmbedding Dashboard Widgets in Third Party Software: Added ability to embed dashboard widgets into ServiceNow. This functionality is already available for Salesforce. On April 13, 2022, we indicated that you could get a notification when a dashboard export is ready for download. This change has been rolled back. Related changes have been removed from the support site, and we will include this feature in the weekly release notes when it launches in the future.Employee EngagementJapanese Stress Check Solution: This new guided solution allows companies operating in Japan to run a stress check survey as mandated by the Japanese government. The solution contains a stres

Released On Or Before April 13, 2022 CX DashboardsSpotlight Insights (CX): A straightforward report that highlights which of your customer segments scored above or below average in their response to key metrics of your choice.LifecycleMessage Automations: New option when setting up message automations. Allows you to update invited counts in the dashboard as messages are sent.Website / App FeedbackWebsite / App Feedback Statistics: Website Feedback “clicks” will now increment when a website visitor interacts with the intercept. Previously, a click was incremented when the survey loaded, regardless if the respondent clicked it or not. Additionally, starting May 2022, Page View, Impression and Click metrics will only show data for the past 2 years. WorkflowsGoogle Sheets Task Updates: In addition to adding data to a Google Sheet, the Google Sheets task can now be used to look up data within an existing Google Sheet. This data can be used in subsequent workflow tasks. XM DirectoryXM Direct

Released On Or Before May 18, 2022 Employee EngagementOrg Hierarchy Editor Improvements (EE): In addition to reliability improvements, uncommonly used unit tools have been removed to reduce redundancy and in-product messaging has improved. These changes are for engagement hierarchies only. This feature will be gradually rolled out to eligible customers starting May 18, 2022 and concluding June 6, 2022.360Importing Evaluators from the Global Directory (360): Evaluators can now be imported to 360 projects from the global directory. All associated evaluator metadata will also be imported.Starting On & After May 25 DashboardsEmbedding Dashboard Widgets in Third Party Software: Added ability to embed dashboard widgets into ServiceNow. This functionality is already available for Salesforce. Employee EngagementJapanese Stress Check Solution: This new guided solution allows companies operating in Japan to run a stress check survey as mandated by the Japanese government. The solution contains a