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If you've just joined the community, be sure to stop by and 👋 introduce 👋 yourself here! Share as much as you'd like, so we can all get to know you better! Tell us a little bit about yourself and your career, what industry you work in, where you're located, what you use Qualtrics for, and if you have earned any Qualtrics certifications!
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Hello Qualtrics Community. My name is George Issa and I am Customer Experience Project Manager at Rentokil North America. I am the Qualtrics Administrator at my company and have been using Research Core for FIVE years. Our company provides Pest Control Services throughout North America and we also provide Office Interior Landscaping through our sister company of Ambius. I have obtained both Bronze and Silver Certification.
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+7Hi, newbie. Using qualtrics to create a survey for an empirical project. Cool stuff!
+4Hello, Suraj here from India. I've recently joined the Community. I work in Market Research industry and we use Qualtrics for designing the surveys.
Hi everyone!
Jeffrey here from Drieam. We're a technology partner of Qualtrics in the academics industry and have developed an integration (LTI) that embeds surveys in Canvas LMS.
Just recently joined the company in these crazy COVID times, so still new to Qualtrics and its community. Eager to learn more on how Qualtrics is used by the academics members here.
Thx.
+13Welcome nbasavap, SurajK, and Jeffrey_Drieam! We're excited for you all to explore the community and see everything it has to offer. 😀
Hi Everyone! Just recently got more engage around the work of experience management and Qualtrics. I work in healthcare, and am excited to be a part of the process of bringing our industry to the CX standards of other amazing industries.
Any other healthcare CX leaders out there?
+2cwales Hey Cody, not in healthcare but also located in and working for Orlando. I think our team has met with folks from your organization periodically already but happy to keep sharing our CX best practices within our central FL and Qualtrics community!
VickyB Wow! I wasn't expecting such a quick reply. Exciting to see someone else from the Orlando area leveraging Qualtrics. I'll certainly be in touch if I have any questions related to the product.
Hi everyone!
I'm Gabriel, Systemic Coach, just joined this community and started drafting my first survey :) I'm looking to develop a survey for assessing teams' perspectives on several topics and then use the consolidated report to co-design a suitable team coaching program with the team leader. Anybody else have done something similar? I could use some guidance. Thank you!
I'm based in Vancouver, British Columbia.
Happy yo be here!
+8Hey Q Community!
My name is James McQuillin and I am the UX Research Manager at Applause. We have used Qualtrics for a few years now as our primary tool for creating surveys for remote unmoderated UX/CX research. Over time I have reached out to Qualtrics support a few times and they have always been very knowledgeable and responsive. Qualtrics is an intricate tool and it's easy to "stick with what you know" so I challenge myself to explore the support forums and learn new features, best practices, etc. I'm happy to be a part of the community here and look forward to learning more and sharing my experiences and best practices when relevant.
+2Hello all! I'm Erin Caldwell, I run the Client Voice program at MX, a fintech company based in Lehi, UT. I'd love to connect with anyone else in the fintech and banking space, or anyone else with a B2B/B2B2C model.
We use Qualtrics to conduct research into our client experience, so we can identify areas of success to capitalize on, and areas of friction that we need to improve. We run a quarterly relationship survey that goes to key client stakeholders, which generates our NPS, and we are building touchpoint surveys to measure satisfaction and friction at various points in the customer journey. We also use Qualtrics to survey our team members about their experience working with clients, which gives us greater insight into internal friction and opportunities for improvement.
My team owns the Qualtrics platform, and supports other teams in the organization (People Ops, Product, Marketing) with their research projects.
+13Welcome cwales, Gabriel, James_McQuillin, and ErinCaldwell_MX! Excited to have you all here in the community! 👋
+20Hi All,
My name is Cameron and I'm an IT Business Analyst at Medtronic, based in Sydney, Australia. I work in the digital marketing and CX space and amongst other things, manage and support the Qualtrics platform in this part of the world.
We're still learning about the platform and how we can best leverage it, but I am excited by the possibilities and am always on the lookout for ways to expand the awareness and utilisation of Qualtrics within our organisation!
I've already learnt a lot from the many amazing members and contributors in the Qualtrics Community and decided that is was high time I joined to contribute in any small way I can.
Cheers!
+13Welcome, CamM! We're glad you've already learned so much from the XM Community, and we can't wait to see what you contribute!
Hi XMers!
My name is Jonathan Ruchman, and I am Senior Director of Customer Experience for Brookdale Senior Living, based in Nashville, TN. I started the local CXPA network in Nashville two years ago and introduced XM to the group, with great presentations by Bruce and Moira.
I am very passionate about XM as a concept and the tremendous potential it has as an industry. I think the opportunity is how to bring it to life/operationalize it within organizations.
I look forward to meeting you all, learning from you, and sharing ideas!
+13Hi jruchman_CCXP, and welcome! Wow being the founding member of a local CXPA network is a cool one to have on your resume - we're excited to have you here!
Good Day!
My name is Diane and I am with ProMedica, a Healthcare system in northwest Ohio and Southern Michigan. I have been a Qualtrics user for 4 years, I design surveys, build dashboards, educate all level of employees on understanding their data, and creating action plans to improve the patient experience. Looking forward to see what the Qualtrics Community has to offer!
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