Announcements

Hello, XM Community members! X4 will be here before you know it -- and we want to make sure we know if we will be seeing YOU at the event in Salt Lake City 🏔️🏔️🏔️Let us know in the poll, and then tell us in the comments if we will have the pleasure of seeing you in person. Without giving too much away just yet, there may be a special opportunity to gather and say hello in person during the event. So, let us know! We’d also like to know in the comments if this will be your first time attending, or if you have attended X4 previously. I wonder who here has attended X4 the most number of times? 🤔If you don’t know your plans yet, or are considering attending, please let us know that, as well!

Basecamp will be live at X4 in 2025 🎉 XM Community members know that the Basecamp training day at X4 each year is one of the main highlights of the whole event! ​@joshuadyer explains what to expect:  This year’s Basecamp Live sessions are focused on getting you into the platform and getting value more quickly and confidently. With the technical focus of these sessions, you can expect more opportunities, including:Practice demo environments Technical assessments Q&A with our product and service teamsSeats are limited, so be sure to register in advance!Have you attended Basecamp training at X4 in the past? Or are you planning on attending in 2025? Share your thoughts in the comments 👇

This event is now available on-demand! You can find the links to each session below. We’re thrilled to bring you another amazing lineup of speakers from across Qualtrics’ Product and Engineering teams! Join our speakers to learn best practices for utilizing Qualtrics, discover new features, and uncover insights for making the most of your Qualtrics license! During the event, you will have the opportunity to join one of three breakout rooms focused on three key product areas: XM for Strategy & Research, XM for Customer Experience, and XM for Employee Experience!This is an event you won’t want to miss! Recordings now available:XM for Strategy & ResearchXM for Customer ExperienceXM for Employee ExperiencePasscode: Qualtrics1! Q&A If you have any questions for our product leaders about topics covered during the event, please comment below. Our Qualtrics experts will actively answer questions on this post! If you have a product support question, please contact support. Comment t

Join us for Community Connect, your opportunity to learn from fellow Qualtrics practitioners who are leaders in XM. During these events, our special guests will share their most impactful use cases, insights into their XM journey, and practical tips for growing an XM program. Plus, you can ask questions of our guests before and after the event in the Experience Community! Please note: the list below automatically adjusts the event times to your browser’s time zone, and may appear differently on the registration page. Past SessionsWe have been pleased to welcome all-star speakers to our Community Connect in the past! Use the links below to access the event recordings! FeedbackWe value your insights and feedback. Please share your feedback on our digital events here. 

CX Day 2024 | October 1 | Every Experience Counts 💜 It’s no surprise that CX Day is an important one for Qualtrics every year, as our customers know that every interaction is an experience that matters -- and we are celebrating the achievements of our profession!  A great customer experience is a huge competitive advantage in today’s market. Customer loyalty is more transient than ever – in 2024 companies have a staggering $3.7 trillion in global sales at risk due to bad customer experiences. But, this is no surprise to savvy customers and Qualtrics customers, as we can all relate -- both as CX professionals and private consumers -- to both positive and negative CX outcomes that we ourselves have experienced. EX is naturally tightly interwoven here, as well. As CX experts, we know that the in-house employee experience will bleed through to the external customer experience. In other words, happy employees transmit their contentment to the customers they interact with. This results in a

October 1 is CX Day 🎉 The Customer Experience Professionals Association has declared that this year’s theme is: “Good CX delivers better outcomes for customers, employees and organizations.”EX pros -- we see you, too! With this theme in mind, we want to hear from you! What are the best outcomes you yourself have seen or experienced as a result of good CX? This could be something you have seen or experienced as a customer, a service provider or vendor/business.Tell us more in the comments about your poll vote, and how those good CX experiences made you feel, made your customers feel, or how they impacted business outcomes!

This event is now available on-demand! You can find the links to the session below. In October 2024, we were thrilled to welcome Lottie Pollak (LinkedIn), Global Market Research Director at GSK to our Community Connect event! Guest speaker backgroundLottie was born in London, England, but has travelled all over the world throughout her life and now resides in London once again.Lottie is an expert in pharmaceutical market research and has worked in the industry for many years. She also has a wide variety of professional experience from selling cakes in a market, running a coffee shop, selling Filofaxes, being an osteopath, and working as a manager in the UK's National Health Service. Her broad experiences have given her the opportunity to serve many different types of “customers”. Currently, Lottie serves as the Global Market Research Director at GSK.For much of the past 20 years, Lottie has also been involved in a cause that she cares deeply about by working with The Scar Free Foundati

New, flexible pricing and packaging will help organizations deliver better customer experiences, empower managers and teams, and take their strategic research to the next level.Three new suites will enable every Qualtrics® customer to leverage advanced AI capabilities and more easily scale their Qualtrics investments for the future.Qualtrics is announcing the release of three new, innovative AI-powered suites: XM® for Customer Experience helps organizations deliver better, AI-powered experiences in contact centers and across every physical and digital touchpoint; XM for Employee Experience, to help organizations engage teams, improve manager effectiveness, and make informed people decisions; and XM for Strategy + Research, to help companies better understand markets and customer preferences, design products people love and improve their brand.These changes are based on years of extensive research and are designed to better meet the needs of our customers today and into the future throu

Stream 2024 X4 sessions from Salt Lake City and London Whether you were there in person and want to relive the magic, or whether you weren’t able to attend, X4 sessions are now available for streaming!X4 attendees have access to exclusive streaming content that can be unlocked with your business email address, while those who did not attend this year have access to a public X4 hub for access to select keynotes and an event recap.  X4 Salt Lake City Sessions 🇺🇸Public HubAttendee Hub X4 London Sessions 🇬🇧Public HubAttendee Hub X4 Sydney Sessions 🇦🇺Public Hub Attendee Hub

This event is now available on-demand! You can find the links to the session below. In July 2024, we were pleased to welcome Zach Carlson, Director of Fan Research at PGA TOUR to our Community Connect event! Event speakerZach Carlson, LinkedIn Director of Fan Research, Data & Decision Sciences at PGA TOURCompany backgroundAs a leading organizer of professional golf tours in North America, PGA TOUR showcases golf's greatest players, while engaging, inspiring and positively impacting fans, partners and communities worldwide. This session will focus on PGA TOUR’s approach to driving change and incredible experiences through XM programs, fan feedback, and metrics. Access the recorded eventQualtrics Community Connect Event Featuring PGA TOUR Q&A This is your opportunity to ask Zach questions! Be sure to comment and share your favorite insight from Zach!

We are thrilled to announce two brand-new events, exclusive to Qualtrics customers: XM Excellence and Onboarding Office Hours! These events join our event lineup alongside Learn Qualtrics Live and Community Connect. Registration for all of these events is open now! All of these events are free, and are designed to help you learn the platform, get inspiration and guidance for your XM program, and maximize the ROI from your Qualtrics license. Space is limited, so be sure to secure your spot early. Let’s take a closer look at each of these events:Onboarding Office Hours - These 45-minute sessions will help you understand your Qualtrics resources and how to take your first steps in the platform. Don’t miss Q&A with our XM Success team at the end of the event!   Learn Qualtrics Live: During this 60-minute event, our experts provide product training covering a variety of topics and features. You’ll have the opportunity to join the breakout session of your choice!   Community Connect: Dur

 This event is now available on-demand! You can find the links to each session below. We’ve got a stellar lineup of speakers AND topics prepared for our XM Excellence event! Join our product leaders to learn best practices for utilizing Qualtrics features and how to make the most of your license! Recordings now available:XM for Strategy & ResearchXM for Customer ExperienceXM for Employee ExperiencePasscode: Qualtrics1! Q&A If you have any questions for our product leaders about topics covered during the event, please comment below. Our Qualtrics experts will actively answer questions on this post. If you have a product support question, please contact support. Comment telling us what you learned from the event!

The XM Success team is excited to announce the all-new Email Preferences page in your Customer Success Hub! This update makes it easier than ever to receive learning recommendations, event invites, the latest news, and more, all curated just for you! And the best part? This update gives most Qualtrics users the ability to receive XM Success communications, not just Brand Administrators!You can expect to hear from the XM Success team around a few times a month. If you ever change your mind, you can adjust your communication preferences any time.Be sure to opt-in to each category to get the latest help and resources from our XM Success team:Personalized learning: Curated resources, tools, and recommendations to help you excel with Qualtrics. We’ll share helpful tips and information customized to your license and skill level. News & updates: Product updates, announcements, customer stories, newsletters, and more. This includes product innovation announcements as well as the quarterly

Join us for our biannual XM Excellence event series. The session will discuss Qualtrics best practices you can use today to improve your programs. This free session is designed for all Qualtrics users. Space for this event is limited — please only register if you plan to attend live. Please note: the list below automatically adjusts the event times to your browser’s time zone, and may appear differently on the registration page.  Past SessionsFeedbackWe value your insights and feedback. Please share your feedback on our digital events here.

Announcing Qualtrics certification badgesThe Qualtrics XM Community partnered with Qualtrics' Certification Team to recognize those who complete a certification through Qualtrics' Certification program on XM Basecamp.  How to get my certification badgeIf you are certified, be sure to request your badge by messaging one of our Community Admins. Our team will verify your certification results, and then award the badge. You will receive an automated notification once the badge has been added to your profile. Experience Community Admin: @JoseS What certifications are availableTo learn more about the certification courses available, please visit this Qualtrics Certification page.Foundational Courses | Level 1 Qualtrics Platform Essentials Certification XM Fundamentals Certification Expert Courses | Level 2 CoreXM Expert Certification CustomerXM Expert Certification EmployeeXM Expert Certification Other XM Professional Certification  What badges are available Why get certified Elevate Y

ON DEMAND WEBINAROn-Demand Webinar - Learn Qualtrics What is the On-Demand Learn Qualtrics Series?This on-demand course consists of technical trainings designed for beginner-level Qualtrics users. In this course, our experts provide training on a variety of Qualtrics’ features and products, including:Your Qualtrics Resources Fundamentals of Survey Building Fundamentals of XM Directory Fundamentals of CX Dashboards Fundamentals of Employee Engagement Fundamentals of Text iQ Fundamentals of Stats iQ  Where can I register for the on-demand webinar?You can register for the on-demand webinar on XM Basecamp. Register now > What other options exist for this kind of training?We offer lots of other training resources!View upcoming live events on our Live Event Calendar or check out our on-demand training options Complete personalized training checklists in the Grow My Skills section of the Customer Success Hub Join the discussion in the Qualtrics XM Community Take advantage of our Certificat

XM Masters is the premier professional development training for experience management leaders.Join an exclusive, global community of customer and employee experience professionals to grow your XM competencies and accelerate your impact. Designed and delivered by Qualtrics XM Institute, this in-depth program will equip you with the advanced tools and skills that XM professionals need to transform experience-centric organizations.At a Glance12-week program combining the best of in-person workshops and virtual learning Connect and learn with an international cohort of XM professionals Learn and apply leading-edge XM skills and frameworks, with deep-dive tracks in customer and employee experience Receive feedback from peers and XM Institute facultyFor more information on this program, please see the following documents:XM Masters Student Handbook Global August 2023 Cohort SyllabusIdeal Candidates for XM MastersCustomer experience and employee experience professionals who lead programs and

 Welcome to the XM Community, QPN Members!We're excited to announce that the Qualtrics team has been working on an initiative to expand the XM Community to the members of the Qualtrics Partner Network (QPN)!Now, you may see users with the "Qualtrics Partner" tag on their profile role or users with the ranking of "QPN Level 1", "QPN Level 2," and so on.These users can be found answering your questions and asking thoughtful queries of their own. Don't be afraid to interact with them - our partners are here to help!What is the Qualtrics Partner Network?The QPN is a network of Qualtrics partners that continuously expands the range of robust, scalable, and tailored experience management solutions available in the market.Our partners are expert practitioners with deep industry knowledge, experience, and insights. Each partner has been carefully selected by Qualtrics for their unique domain expertise and XM offering to give your organization world-class support throughout your journey.Want to

The Qualtrics XM Community: A must-have tool for your XM toolkitBecoming a member of the XM Community is free and allows you to take advantage of so many more benefits than simply visiting the Community. It’s free: Log in using your existing Qualtrics credentials, answer a couple of questions about yourself -- and you’re a member! It’s that easy.  Community Events 📍 Becoming a member of the XM Community allows you to access Community events reserved exclusively for XM Community members. “Ask me Anything” sessions with Qualtrics product specialists, invite-only Community roundtable events, virtual XM Scientist coaching, and dedicated XM Institute sessions are all part of your free account on the Community as you level up via our Rank and Rewards program. Community Programs ⭐️ The XM Community is home to special programs to help you learn and stay engaged with your peers. Community programs include:Getting Started Mondays: Every Monday, read a quick refresher on how to master the ins-an

We’ve been hard at work creating a better Community experience for you! First and foremost, we want to thank you, our XM Community members, for your generous patience during the period of Community downtime. We are thrilled to welcome you to our new and improved XM Community home! What’s new:Some of the most exciting new features include:The ability to “follow” specific community members! Like what Community superstar TomG has to say? Now you can follow him or other members directly on their profiles to stay up-to-date on their tips and tricks!  An events widget directly on our Community homepage! Stay connected to Qualtrics events by browsing our wide array of virtual and live events listed on our homepage for easy access. Find unanswered questions easily -- help your fellow members and earn rewards! In the Discussions section of the homepage, you can toggle over to “Help Others” to address unanswered questions and rank up faster via our Rank and Rewards program. Twitter widget locate

 🎉 It's the XM Community's 5-year anniversary 🎉We want to take this opportunity to thank you for making the XM Community such an incredible place! Through your amazing individual contributions, our community has grown into a home for 30,200+ members and 13,000+ answered Questions! This past year we gained 6,250+ new members, 940+ Product Ideas, 10+ new topics, 21+ new Hall of Fame inductees, and we...Reached over 30,000 XM Community members. Redesigned the XM Community homepage interface. Relaunched the Rank & Rewards Program, offering 31 new rewards, 8 new badges, 8 new Linkedin badges, and more. Expanded our topics // categories to include UX & UX Research, Extension SDK, XM Community Newsletters, Expert Knowledge, Qualtrics Partner Network (exclusive to Qualtrics partners), xFlow, XM Discover, Social Connect, Survey Platform (Before March, 2021), and Virtual XM Events. Created and launched new engagement programs, such as Basecamp Wednesdays, Getting Started Mondays, XM Pr