Experience Community

Important news about Evolve idea processing in October, plus meet our redesigned AI Assistant! We're also celebrating member level-ups, featuring this week's standout comment, and announcing a merch sale. Catch all the highlights below!Congratulations: ​@hihiall, ​@KentPenicook for reaching Level 1!​@jb_lumanity, ​@rs2, ​@WesD, ​@NguyenPhiLong, ​@Chipper, ​

Celebrating International Literacy Day - September 8thThis September, we're honoring International Literacy Day by celebrating how reading and writing expands minds, educates communities, and connects us across cultures worldwide! Task: Share a piece of literature that's made an impact on your life! We want to celebrate ALL the forms of reading and writing that have enriched your life. Consider sharing:A book that changed your perspective A magazine or article that sparked a new interest A poem that moved you

Today we’re going to talk about creating Text iQ Widgets for Dashboard Reporting.  FAQ for Text iQ Widgets in Dashboard Reporting What is the Response Ticker Widget and when should I use it?The Response Ticker Widget displays individual text responses in a scrolling list with real-time feedback and sentiment indicators. It's ideal for live dashboards or sharing customer comments with stakeholders. To add it, go to dashboard > edit > add widget > select "Response Ticker Widget."How does the Text iQ Bubble Chart Widget work?This widget visualizes sentiment breakdown using bubbles, where each bubble represents a topic. Bubble size shows response count, and colored rims indicate sentiment. It's perfect for quic

Explore the personalized guidance of Qualtrics Success AI Assistant, boost efficiency with Gainsight’s enhanced search filters, and check out this week’s innovative community solutions.Congratulations:​@Oreg.students, ​@NguyenPhiLong, ​@JohnDod, ​@Ctop2, ​@rs2 for reaching Level 1!

Today, you’ll learn how to personalize your dashboard by creating and incorporating custom metrics.  FAQ for Personalizing Dashboards with Custom MetricsWhat kind of data can I use to build a custom metric? You can use a wide variety of data fields from your dashboard, including numeric values (like satisfaction scores or progress), counts of text fields (like open text responses), and survey metadata (like Responses or Duration). You can combine these with mathematical operators like division, multiplication, and addition.How do I troubleshoot a custom metric that isn’t working?The most common issue is an invalid equation. Look for a red triangle with an exclamation mark in your equation box. This often means there is an error in your formula, such as an extra operator or a metric that isn't

Discover how the survey sidebar tooltip can make your workflow easier. Plus, get exclusive opportunities to test fresh Qualtrics features before anyone else by joining the Early Access Program!Congratulations:​@EmmaOGC, ​@dp-goto  for reaching Level 1! ​@hilaryk for reaching Level 2!

Learn how to enable session replay to reproduce a user’s website journey.  FAQ: Setting Up Session CaptureDo I have to deploy new code for Digital Experience Analytics or session replay?You only need to deploy new code if you are using a new Website / App Insights project. If you’re adding Digital Experience Analytics or session replay to an existing project, you don’t have to deploy new code.How long will my sessions be recorded for?The maximum length of a session is 24 hours. Once a session reaches 24 hours of recording, it'll be closed. Sessions close after 30 minutes of inactivity. Find More Resources here:Digital Experience Analytics Ov

Another week, another round of awesome achievements and helpful discoveries from our community!Congratulations ​@tlawish, ​@jasonferns, ​@Kfisherk, ​@LTaylor for reaching Level 1! ​@jake_dufinetz for reaching Level 3!​@jmc02

In this second installment of our AI Insights Series learn how you can ask personalized follow-up questions for richer insights.  FAQ: Adaptive Follow-up Feature  What is the Adaptive Follow-up feature?The Adaptive Follow-up feature is an AI-powered tool designed to enhance your survey responses by intelligently identifying key points in open-ended text answers and automatically generating personalized follow-up questions. Who can access the Adaptive Follow-up feature?This feature is currently available only to users on Qualtrics' new AI-powered product suites.How does the Adaptive Follow-up work?When respondents provide open-ended text responses, the Adaptive Follow-up analyzes their comments to identify significant themes or issues. It then generates specific follow-up questions that help clarify these points and gather more detail

Get started with Text iQ by leveraging Qualtrics' pre-built topic models. This tip is especially useful for those who want to analyze open-ended feedback efficiently and effectively.  FAQ for Building a Text iQ Model What is a Text iQ pre-built topic model?Qualtrics provides pre-built topic models for various industries, such as Airlines, Government, and Retail Banking. These models come with a set of pre-defined topics and sub-topics that you can use as a base for your own analysis. This saves you the time and effort of building a topic model from scratch. For more information on Text iQ, you can visit the Qualtrics support page on

Celebrating World Photo Day (August 19th) and the art of capturing life's moments. Task:  Share a photo that tells a story! Whether it's a snapshot from your phone or a carefully composed shot, we want to see the image that means the most to you right now. Want to share your photo with even more people? Submit it to NPR for a chance to be featured in an upcoming newsletter! (This is separate from our Badge of the Month program) Need some inspiration? Everyday Moments:Your morning view or daily ritual Something that made you pause and smilePeople

This week brought exciting milestones as four members leveled up, our London community prepares for the first in-person Experience Community gathering. Plus, see how one member's ChatGPT collaboration led to our Comment of the Week!Congratulations ​@bench, ​@Mattalica1972, ​@Regan for reaching Level 1! ​@sophie_gr for reaching Level 2!Are you based in London and want to meet other community members? Join our first ever Experience Community in-person event on Thursday,

To create an Idea, you must…1 | Navigate to Evolve 2 | Search for an Idea 3 | Create a Product Idea 4 | Track an Idea’s status FAQ1 | Navigate to EvolveClick “Ideas” in the top navigation of the XM Community to access Evolve Read this post, the 

Alex will walk you through how to enable AI features in your Qualtrics account:  FAQ for AI Administration: Why can't I see the "Admin" or "Organization Settings" options?These settings are only visible to users with Brand Administrator permissions. You will need to contact your organization's Brand Admin to have them make these changes or grant you the necessary permissions.I enabled an AI feature in the main settings, but a user still can't access it. What's wrong?You must also check the user's individual permissions. Go to the Users tab, selec

Two new Level 1 members, a rare Level 6 achievement spotlight, steps to refresh top older posts, and a comment that resolved a nearly year-old issue.Congratulations ​@RAlbert and ​@youngnavy for reaching Level 1! We know older posts can still be useful, so we’re rolling out a focused effort to refresh top-performing content and make sure they’re accurate and up to date.

Turn your LinkedIn badge posts into community points, discover advanced nomination survey techniques, and more!Congratulations ​@Mark d., ​@KatMand2, ​@DarPsh for reaching Level 1! ​@VKDoshi, for reaching Level 2!​@kgillis for reaching Level 6!

Qualtrics Reputation Management projects integrate customer feedback and online review data onto the platform, which can then be used in dashboards to showcase customer insights.  FAQ for Online Reputation Management  What is online reputation management (ORM)? Online Reputation Management (ORM) in Qualtrics is a feature that allows businesses to integrate online reviews from various platforms into their Qualtrics program. What types of Reputation Management Projects does Qualtrics offer? Qualtrics offers several types of Reputation Management (RM) projects,

This week brings good news for merch lovers, explores how AI is reshaping community workflows, dives into customization possibilities for Qualtrics' latest Calendar Question Type, and celebrates members who exemplify best practices in technical problem-solving.Congratulations​@Romanoman  for reaching Level 1!​@agrm, ​@Haimanti for reaching Level 2!Community Merch

Learn how to use query strings to set embedded data values, pass information from one survey to another, and apply your skills to more advanced use cases.     FAQ for Embedded Data with Query Strings Can I add more than one query string to a URL?Yes, but there are additional formatting requirements. The very first query string on a URL will begin with “?”, and all subsequent query strings will begin with “&”. For example:[survey URL]?EmployeeID=123&Cohort=B

Discover expert strategies to keep your respondents engaged from start to finish, dive into creative solutions for downloadable survey receipts & find out which community member earned this week's standout comment recognition!Congratulations​@AngieYYS7661, ​@RLord, ​@kanupriya003   for reaching Level 1!​@KathyM , ​@JMyers for reaching Level 2!

What song takes you back to an unforgettable moment? Whether it's your road trip anthem, adventure soundtrack, or a track tied to an amazing memory, we want to hear it! Task:  In celebration of our rebrand to Experience Community, share your favorite experience-related song and tell us the story behind it. What moment does it capture? What memories does it unlock?   During the first week of each month, we will post a new question, topic, or activity for you to connect with the community and earn a badge. All community members who join our team and contribute a thoughtful comment to this month’s discussion, between July 1 and July 31, will receive this badge worth 50 points by the end of the month.  

 Learn how to set static and dynamic embedded data values in the survey flow.   FAQ for Embedded Data in the Survey Flow Does it matter where in the survey flow my embedded data block is placed?Yes! If an embedded data value relies on the answer to a certain question, you need to make sure the embedded data element is below the block containing that question in the survey flow. Learn more on

This week we're highlighting an AI-powered research demo that gets you insights in minutes, celebrating community achievements, and showcasing a creative student who embedded Tetris directly into their survey.Congratulations​@dcousineau for reaching Level 1!​@JBrim for reaching Level 2!We’ve located the issue with the merch store and are working on a solution. We ant

Tips to troubleshoot logging into your Qualtrics account.  FAQ Qualtrics Account Lockout  What causes the "Too many failed login attempts" message in Qualtrics?This security feature activates when multiple incorrect login attempts are made on your account. It's designed to protect your account from unauthorized access.How long does the account lockout last?Your account will typically unlock automatically in about one hour, unless your administrator has adjusted this timing. Check with your admin for specific lockout duration settings.I need immediate access to my account. What should I do?Contact your brand administrator right away and ask them to unlock your account manually. This is the fastest way to regain access.Where can I check the lockout timing settings?You

We’re spotlighting the new AI Community Center, a creative image-based pricing use case, and a standout comment that brought the visuals and the value.The technical issue affecting our merchandise store is still being worked on. We’ll let you know as soon as it’s resolved and order approvals are back up and running. We just launched the Community AI Center — your go-to hub for all things AI! Whether you’re exploring Agentic AI, integrating Qualtrics AI features, or just curious about the future of AI, this is the place to ask questions and share insights.