New at Qualtrics

 Features Released On Or Before September 4, 2024 DistributionsUpdates to Email Distribution Reminders: The complaint rate of email distributions is now monitored, and reminders cannot be sent for any distributions with a high complaint rate. New reminders cannot be created, and any scheduled reminders will fail.LicensingSelf-Service Licenses: When purchasing a self-service license, you may now confirm and change the datacenter your account will be on. Features Starting On & After September 11, 2024 AllNone. Features Released On Or Before September 4, 2024 Employee Engagement Qualtrics Assist (EX): AI assistant for EX dashboards that guides users through every stage of results analysis.  *Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in development pro

 Features Released On Or Before September 18, 2024 Survey PlatformScoring With Simple Layout: Scoring summaries are now compatible with the simple layout. Audio & Video Library Filters: The Audio & Video Editor now supports filtering using additional fields.WorkflowsWorkflows Run History: You can change your view on the workflows run history page to view workflows that triggered successfully or workflows that failed to trigger.XM DirectoryAI-Generated Search in XM Directory: You can now enter a text prompt to create AI-generated search criteria when searching directory contacts. Creating Segments: Now you can create segments with all of the same criteria available in directory advanced filtering, including contact activity, relative dates, survey status, and mailing list membership for both number and name of specific lists.360360 Accessibility Updates: Updates to 360 projects for WCAG 2.1 AA accessibility compliance, including a simplified projects list in the Participant Port

New, flexible pricing and packaging will help organizations deliver better customer experiences, empower managers and teams, and take their strategic research to the next level.Three new suites will enable every Qualtrics® customer to leverage advanced AI capabilities and more easily scale their Qualtrics investments for the future.Qualtrics is announcing the release of three new, innovative AI-powered suites: XM® for Customer Experience helps organizations deliver better, AI-powered experiences in contact centers and across every physical and digital touchpoint; XM for Employee Experience, to help organizations engage teams, improve manager effectiveness, and make informed people decisions; and XM for Strategy + Research, to help companies better understand markets and customer preferences, design products people love and improve their brand.These changes are based on years of extensive research and are designed to better meet the needs of our customers today and into the future throu

   Released On Or Before September 4, 2024 Administration AI Administration: Brand Administrators can turn features involving third-party AI generative models on or off for their entire organization. You can also decide whether new third-party generative AI features are enabled by default for your organization Dashboards Dashboards: Deprecation of the Old Dashboards Experience: The old dashboards experience will be deprecated on August 21, and all dashboards will be automatically updated to the new experience. The option to revert to the old experience will also be removed. This update applies to CX, EX, and BX dashboards, not Results Dashboards or Studio dashboards. DistributionsUpdates to Email Distribution Reminders: The complaint rate of email distributions is now monitored, and reminders cannot be sent for any distributions with a high complaint rate. New reminders cannot be created, and any scheduled reminders will fail.EXExporting EX Report Templates: When exporting an EX report

  Features Released On Or Before August 21, 2024 Dashboards Dashboards: Deprecation of the Old Dashboards Experience: The old dashboards experience will be deprecated on August 21, and all dashboards will be automatically updated to the new experience. The option to revert to the old experience will also be removed. This update applies to CX, EX, and BX dashboards, not Results Dashboards or Studio dashboards. EX DashboardsEX Engagement Benchmark: The EX Engagement benchmark has been updated with refreshed high-performing cut data for 2023, as well as new NPS metrics.  Displaying One-Time Benchmarks: You can now configure one-time benchmarks in EX Dashboards using expert-developed benchmarks, including the new EX Response Rate benchmark.Workflows Custom Cron Expressions in Scheduled Workflows: You can now use custom cron expressions when setting up scheduled workflows. This allows for more personalization and specialized workflow scheduling.   Features Starting On & After August 28,

   Released On Or Before August 7, 2024 Administration Activity Logs: Brand Admins can now audit more actions taken by their users across the Qualtrics platform. In addition, the user interface has improved to make identifying and exporting log data easier than ever. Customer Success Hub: The new Billing Details page is available to all Brand Admins. Here, you can view security and privacy documentation, and seek English-language support for quote and invoice questions. BX Brand Health Tracking (Basic): This guided solution is a reduced version of the classic Brand Health Tracker program. It enables you to understand how your brand stacks up against key competitors on key KPIs like awareness, usage, and equity. Deprecation of Spotlight Insights (BX): Spotlight Insights for BX Global Brand Tracker Programs and related dashboards have been deprecated. Dashboards Dashboard Updates: This update improves the dashboard editing experience for CX, EX, and Results Dashboards. You can now ad

  Features Released On Or Before August 14, 2024 XM Platform Simple Layout: Added support for end of survey response summaries, table of contents, and autocomplete text entry for surveys using Simple layout. New Support Pages Payment, Billing, & Renewals: This page contains information about your financial interactions with Qualtrics, including how to set up Qualtrics as a vendor, update billing contacts, send payments, and more.   Features Starting On & After August 21, 2024 Dashboards Dashboards: Deprecation of the Old Dashboards Experience: The old dashboards experience will be deprecated on August 21, and all dashboards will be automatically updated to the new experience. The option to revert to the old experience will also be removed. This update applies to CX, EX, and BX dashboards, not Results Dashboards or Studio dashboards. Workflows Custom Cron Expressions in Scheduled Workflows: You can now use custom cron expressions when setting up scheduled workflows. This allows

 Features Released On Or Before August 7, 2024 None.  Features Starting On & After August 14, 2024 None.  *Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in development product feature, or choose not to release a product feature or functionality for any reason or for no reason. If you have any questions about the product updates featured in this list, our support team is happy to help you with your request.  If you have questions about what’s on the product roadmap, please see our Product Roadmap page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category. You can provide feedback on the Weekly Product Release Notes here.

Stream 2024 X4 sessions from Salt Lake City and London Whether you were there in person and want to relive the magic, or whether you weren’t able to attend, X4 sessions are now available for streaming!X4 attendees have access to exclusive streaming content that can be unlocked with your business email address, while those who did not attend this year have access to a public X4 hub for access to select keynotes and an event recap.  X4 Salt Lake City Sessions 🇺🇸Public HubAttendee Hub X4 London Sessions 🇬🇧Public HubAttendee Hub X4 Sydney Sessions 🇦🇺Public Hub Attendee Hub

 Features Released On Or Before July 31, 2024 Admin Activity Logs: Brand Admins can now audit more actions taken by their users across the Qualtrics platform. In addition, the user interface has improved to make identifying and exporting log data easier than ever. Customer Success Hub: The new Billing Details page is available to all Brand Admins. Here, you can view security and privacy documentation, and seek English-language support for quote and invoice questions. BX Deprecation of Spotlight Insights (BX): Spotlight Insights for BX Global Brand Tracker Programs and related dashboards have been deprecated. Workflows Deprecation of Email Received Event: The “email received event” has been removed from the platform. You can no longer use this feature in new workflows, and existing workflows with this event have been removed. XM Platform Shareable Links for Video Highlight Reels: You can now share highlight reels via a web link.  Features Released On Or Before July 31, 2024 XM Platfo

 Features Released On Or Before July 24, 2024 BX Brand Health Tracking (Basic): This guided solution is a reduced version of the classic Brand Health Tracker program. It enables you to understand how your brand stacks up against key competitors on key KPIs like awareness, usage, and equity. Dashboards Dashboard Updates: This update improves the dashboard editing experience for CX, EX, and Results Dashboards. You can now add dashboard elements anywhere within a dashboard page, duplicate items underneath the original item, hover over a widget to open additional editing options, and have rich text editor widgets automatically adjust their height to fit your dashboard content.  Features Starting On & After July 31, 2024 Admin Activity Logs: Brand Admins can now audit more actions taken by their users across the Qualtrics platform. In addition, the user interface has improved to make identifying and exporting log data easier than ever.  Features Starting On & After July 31, 2024 XM

  Features Released On Or Before July 17, 2024 EX Candidate Experience Programs: Custom metrics are now compatible with Candidate Experience Programs, enabling the use of custom use-case metrics and the XM Directory Respondent Funnel. New Support Pages Course Evaluations Overview: This new support page provides a basic overview of Course Evaluations. This feature allows you to create course evaluations for individual courses in your organization, and distribute these evaluations to students you upload into your directory.   Features Released On Or Before July 17, 2024 XM Platform Insight Explorer: An AI-powered tool that looks at your open-ended feedback to identify top themes, headlines, and helpful summaries.   Features Starting On & After July 24, 2024 BX Brand Health Tracking (Basic): This guided solution is a reduced version of the classic Brand Health Tracker program. It enables you to understand how your brand stacks up against key competitors on key KPIs like awareness, us

This event is now available on-demand! You can find the links to the session below. In July 2024, we were pleased to welcome Zach Carlson, Director of Fan Research at PGA TOUR to our Community Connect event! Event speakerZach Carlson, LinkedIn Director of Fan Research, Data & Decision Sciences at PGA TOURCompany backgroundAs a leading organizer of professional golf tours in North America, PGA TOUR showcases golf's greatest players, while engaging, inspiring and positively impacting fans, partners and communities worldwide. This session will focus on PGA TOUR’s approach to driving change and incredible experiences through XM programs, fan feedback, and metrics. Access the recorded eventQualtrics Community Connect Event Featuring PGA TOUR Q&A This is your opportunity to ask Zach questions! Be sure to comment and share your favorite insight from Zach!

 Features Released On Or Before July 10, 2024 Workflows Importing Curl to Web Service Tasks: Web service tasks now let you import curl commands, which populate the task configuration automatically. Given that most Qualtrics and 3rd-party API docs often provide curl commands, this can make web service setup much faster and easier. XM Directory 2 Step Opt-Out for XM Directory: There is now a 2-step process when recipients click the opt-out link within a Qualtrics distribution. This decreases accidental opt-outs caused by email scanning bots using unsubscribe links.  Features Starting On & After July 17, 2024 All None.  Features Starting On & After July 17, 2024 XM Platform Insight Explorer: An AI-powered tool that looks at your open-ended feedback to identify top themes, headlines, and helpful summaries.  *Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liab

   Released On Or Before July 3, 2024 APIAPI Rate Limit Change: To ensure more reliable product performance, limits were updated for a number of XM Directory API calls.Customer Success HubEmail Preferences: Manage and customize your email preferences for Qualtrics communications from the Email Preferences section of the Customer Success Hub.CX DashboardsRespondent Funnel in the Data Modeler (CX): Using the data modeler, you can now build dashboards with respondent, contact, and survey data, all in the same reports.DashboardsCustom Metrics: The interface for custom metrics in dashboards has been updated for an improved user experience. Editable Widgets in PPTX Export: When exporting Results Dashboards and BX Dashboards, there’s an option to download widgets that are editable in powerpoint. Legacy Dashboard Access: The button to access legacy dashboards has been moved to Dashboard Settings and the switch-back banner has been removed. This applies to CX, EX, BX Dashboards, and Results Das

  Features Released On Or Before July 3, 2024 EXCandidate Experience Benchmark: The Candidate Experience benchmark has been added for EX dashboards. This new benchmark allows EX organizations to compare the performance of their candidate program against global norms.Online Reputation ManagementReview Responses in Tickets: You can now respond to customers from Online Reputation Management projects directly within tickets. Features Starting On & After July 10, 2024 WorkflowsImporting Curl to Web Service Tasks: Web service tasks now let you import curl commands, which populate the task configuration automatically. Given that most Qualtrics and 3rd-party API docs often provide curl commands, this can make web service setup much faster and easier. *Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change th

We are thrilled to announce two brand-new events, exclusive to Qualtrics customers: XM Excellence and Onboarding Office Hours! These events join our event lineup alongside Learn Qualtrics Live and Community Connect. Registration for all of these events is open now! All of these events are free, and are designed to help you learn the platform, get inspiration and guidance for your XM program, and maximize the ROI from your Qualtrics license. Space is limited, so be sure to secure your spot early. Let’s take a closer look at each of these events:Onboarding Office Hours - These 45-minute sessions will help you understand your Qualtrics resources and how to take your first steps in the platform. Don’t miss Q&A with our XM Success team at the end of the event!   Learn Qualtrics Live: During this 60-minute event, our experts provide product training covering a variety of topics and features. You’ll have the opportunity to join the breakout session of your choice!   Community Connect: Dur

  Features Released On Or Before June 26, 2024 DashboardsEditable Widgets in PPTX Export: When exporting Results Dashboards and BX Dashboards, there’s an option to download widgets that are editable in powerpoint.DistributionsOnline Panels: Online panels are a new distribution method for survey projects. Researchers can use online panels to access Qualtrics’ network of panel partners, define targeting criteria for their desired audience, and launch to respondents from directly within the platform.CX DashboardsRespondent Funnel in the Data Modeler (CX): Using the data modeler, you can now build dashboards with respondent, contact, and survey data, all in the same reports.EXGenerating Test Responses (EX): You can now generate test responses for Engagement, Lifecycle, Ad Hoc Employee Research, and Pulse projects. This allows you to build a sample dataset based on your org hierarchy to test your dashboard and roles before launching your program.StatsiQRandomize Conjoint Features: The order

 This event is now available on-demand! You can find the links to each session below. We’ve got a stellar lineup of speakers AND topics prepared for our XM Excellence event! Join our product leaders to learn best practices for utilizing Qualtrics features and how to make the most of your license! Recordings now available:XM for Strategy & ResearchXM for Customer ExperienceXM for Employee ExperiencePasscode: Qualtrics1! Q&A If you have any questions for our product leaders about topics covered during the event, please comment below. Our Qualtrics experts will actively answer questions on this post. If you have a product support question, please contact support. Comment telling us what you learned from the event!

 Features Released On Or Before June 20, 2024 DashboardsCustom Metrics: The interface for custom metrics in dashboards has been updated for an improved user experience. Legacy Dashboard Access: The button to access legacy dashboards has been moved to Dashboard Settings and the switch-back banner has been removed. This applies to CX, EX, BX Dashboards, and Results Dashboards.DiscoverIntelligent Scoring: Intelligent scoring navigator provides a space where you can create, edit, and manage rubrics used in intelligent scoring.ExtensionsArcGIS Integration: The ArcGIS Map question type and extension allows you to collect and analyze geospatial data within your surveys, enhancing the depth and scope of research. Location-based data can be collected with the ArcGIS question, providing precise geographic context to responses. This data can then be sent to ArcGIS using the Update ArcGIS workflow task, allowing for granular visualization and analysis.New Support PagesSMS Credits & Opt-Outs: I

Note: Due to the Juneteenth holiday, release notes will be sent on Thursday next week (June 20th). Features Released On Or Before June 12, 2024 APIAPI Rate Limit Change: To ensure more reliable product performance, limits were updated for a number of XM Directory API calls. Customer Success HubEmail Preferences: Manage and customize your email preferences for Qualtrics communications from the Email Preferences section of the Customer Success Hub. XM PlatformProject Collaboration Permissions: If you invite someone to collaborate on a survey, and give access to “View Restricted Data,” the collaborator must also have the “View Restricted Data” user permission enabled. If not, the user won’t be able to view the survey’s restricted data. Users can reach out to a Brand Administrator to get their permissions changed. This change applies to survey, Engagement, Lifecycle, Ad Hoc Employee Research, and 360 projects. Granting Login Access to Support: Granting login access to Qualtrics Support has

The XM Success team is excited to announce the all-new Email Preferences page in your Customer Success Hub! This update makes it easier than ever to receive learning recommendations, event invites, the latest news, and more, all curated just for you! And the best part? This update gives most Qualtrics users the ability to receive XM Success communications, not just Brand Administrators!You can expect to hear from the XM Success team around a few times a month. If you ever change your mind, you can adjust your communication preferences any time.Be sure to opt-in to each category to get the latest help and resources from our XM Success team:Personalized learning: Curated resources, tools, and recommendations to help you excel with Qualtrics. We’ll share helpful tips and information customized to your license and skill level. News & updates: Product updates, announcements, customer stories, newsletters, and more. This includes product innovation announcements as well as the quarterly

   Released On Or Before June 5, 2024 CX DashboardsData Models (CX): Data models now support derived data (such as custom fields and scoring categories).DashboardsCustom “From” Address for Full Record Views: Some CX widgets allow you to send emails when viewing a full response record. If your brand has a custom from address, this email will send from your brand’s address. This update affects the record grid, record table, and response ticker widgets.EXEX Engagement Benchmark: The EX Engagement benchmark uses a 3-year rolling average to calculate scores. This benchmark has been updated with data from 2021-2023 from 27 million respondents and can be added to your dashboard now using the dashboard benchmark editor. Microsoft Teams Distributions (EX): You can now send Engagement and Ad Hoc Employee Research survey invitations and reminders via Microsoft Teams.ExtensionsAdobe Analytics Extension: To support Adobe’s deprecation of Service Account (JWT) authentication, you can now use OAuth a

Features Released On Or Before June 5, 2024 EXEX Engagement Benchmark: The EX Engagement benchmark uses a 3-year rolling average to calculate scores. This benchmark has been updated with data from 2021-2023 from 27 million respondents and can be added to your dashboard now using the dashboard benchmark editor.WorkflowsExtract Data From SFTP Task: A new option, “Use strict validation,” has been added to automatically reject misconfigured files.  Features Starting On & After June 12, 2024 AllNone *Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in development product feature, or choose not to release a product feature or functionality for any reason or for no reason. If you have any questions about the product updates featured in this list, our support tea