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Product Release Notes

Discover weekly and monthly product release notes, featured updates, & more.

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316 Topics
CarolineH
Qualtrics Employee
CarolineHQualtrics Employee
published in Product Release Notes
Weekly Product Release Notes - March 29, 2023

 Released On Or Before March 29, 2023CX CX Quickstart Program Guidance: Programs created from the CX foundational quickstart now display cards recommending the next best steps to set up your program. These cards further automate the setup process by taking you to specific places in the platform to complete the necessary tasks. CX Dashboards Frontline Reminders Widget (CX): The frontline reminder widget displays distribution data and allows non-admin users to send survey completion reminders directly from a dashboard with respondent funnel data. Dashboards Dashboard Viewer: The Dashboard Viewer app provides a standalone workspace for dashboard users to view and engage with the BX, DX, and CX dashboards they have access to. This feature will begin rolling out March 29, 2023. All customers will have the feature enabled by April 5, 2023. EX Gap Charts & Agreement Charts (360): The gap and agreement charts in 360 reporting have been updated. You can now rearrange the order in which item

690
CarolineH
Qualtrics Employee
1 year ago
CarolineH
Qualtrics Employee
CarolineHQualtrics Employee
published in Product Release Notes
Weekly Product Release Notes - March 22, 2023

 Released On Or Before March 22, 2023BX Brand Tracker Deprecation: Brand Tracker XM Solutions have been replaced by a new and improved Brand Program. Extensions Linking Qualtrics & Salesforce: The “Sandbox” and “Production” Salesforce tasks in Workflows have been combined into a single task. You can now specify the type of Salesforce account when adding a new Salesforce connection. Text iQ Sentiment Analysis: Legacy sentiment analysis users have been moved over to the updated 5-label model. XM Directory Transaction Change Events within Experience ID Contact Change Event: You can now create workflows triggered by changes in contact transactions. XM Platform In-Product Dynamic Help Window: The Help Window is now localized into Japanese, French, German, Italian, Spanish (LA), and Brazilian Portuguese.  Starting On & After March 29, 2023CX CX Quickstart Program Guidance: Programs created from the CX foundational quickstart now display cards recommending the next best steps to set u

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CarolineH
Qualtrics Employee
1 year ago
CarolineH
Qualtrics Employee
CarolineHQualtrics Employee
published in Product Release Notes
Weekly Product Release Notes - March 15, 2023

Released On Or Before March 15, 2023New Support Pages Best Practices for XM Directory Contacts: New page detailing available methods for adding and updating contacts within XM Directory. BX Dashboards Distinctive Associations Widget (BX): The “Customize Data Visibility” option can be used for determining which data values to display in your Distinctive Associations Widget. Extensions Developer Portal: You can now share extensions with organizations that don’t have brand admins. These extensions will be flagged as in “preview” and not officially certified by Qualtrics. XM Platform Logging In With Email: You can now log into your account with either your username or the email address associated with the account. New Dashboards Experience: Dashboards have been redesigned for better accessibility, page management, and overall navigation. Results Dashboards Report Pages: You can now generate a report page with statistics table widgets. You can also select multiple widgets from the avail

370
CarolineH
Qualtrics Employee
1 year ago
CarolineH
Qualtrics Employee
CarolineHQualtrics Employee
published in Product Release Notes
Weekly Product Release Notes - March 8, 2023

 Released On Or Before March 8, 2023Workflows Creating Survey Triggered Workflows Outside Survey Projects: If you create a workflow triggered by a survey response within the stand-alone Workflows page, you will be prompted to move the workflow into your survey project. Survey Response Events for Multi-Language Surveys: New options had been added to the survey response event for handling response data for surveys with multiple languages. XM Platform Bot Manager Cookies: New cookies have been added to the product to help with bot identification and platform security.   Starting On & After March 15, 2023BX Dashboards Distinctive Associations Widget (BX): The “Customize Data Visibility” option can be used for determining which data values to display in your Distinctive Associations Widget. Extensions Developer Portal: You can now share extensions with organizations that don’t have brand admins. These extensions will be flagged as in “preview” and not officially certified by Qualtrics

220
CarolineH
Qualtrics Employee
1 year ago
CarolineH
Qualtrics Employee
CarolineHQualtrics Employee
posted in Product Release Notes
Weekly Product Release Notes - March 1, 2023

Released On Or Before March 1, 2023DesignXMConjoint & Maxdiff Sample Projects: DesignXM trial users will have access to 2 new sample projects that will help them explore Qualtrics’ Conjoint and MaxDiff solutions.Employee XMManager Assist App: Manager Assist is a centralized hub where managers can view and act on employee experience insights. Within Manager Assist, managers can view all of their team engagement dashboards and access tools, such as action planning and idea boards. This feature will begin gradually rolling out on March 1, 2023. All customers will have the feature enabled by March 31, 2023.EXBubble Chart Widget (EX): The bubble chart widget’s interface has been refreshed. Additionally, you can now add widget-level filters to bubble chart widgets. XM PlatformCustomer Success Hub: Now the “My Information” page shows your community account, certification progress, and how to delete your account.Using Your Own SMS Provider: You can now connect to your MessageMedia account to s

150
CarolineH
Qualtrics Employee
1 year ago
CarolineH
Qualtrics Employee
CarolineHQualtrics Employee
posted in Product Release Notes
Weekly Product Release Notes - February 22, 2023

Released On Or Before February 22, 2023 CoreXMQuestion Actions: The option “Replace from library” has been added to question actions in the survey builder.DashboardsDashboard Export to PPTX & DOCX: Users can now export CX, BX, and EX dashboard pages as PPTX and DOCX files. For PPTX exports, each widget is saved as an image within a slide. For DOCX exports, all widgets are saved as images within the document.Patient Experience Benchmark Refresh: The Patient Experience Benchmark has been refreshed to include data from Q4 2022. The data is available within the benchmark editor settings menu in dashboards.WorkflowsTwilio Segment Event: New event in workflows that is triggered by data events in Twilio Segment. You can use this event to create or update contacts in XM Directory, or to trigger a workflow in Qualtrics. Twilio Segment Task: New task in workflows for sending Qualtrics survey data to Twilio Segment.XM DirectoryOutbox: The “Mobile” section of the outbox has been split into 2 separ

259
R
Level 3 ●●●
1 year ago
CarolineH
Qualtrics Employee
CarolineHQualtrics Employee
posted in Product Release Notes
Monthly Product Release Notes - October 13 to November 9, 2022

CoreXMExporting Results Dashboards to DOCX: You can now export results dashboards to Microsoft Word (DOCX format). All widgets will be saved as images within the document.DashboardsWord Cloud Widget (EX & CX): A new version of the word cloud widget for dashboards has been released with an updated interface and streamlined setup. For a time, users will have access to both versions of the word cloud widget. This feature will begin gradually rolling out on October 26, 2022. All customers will have the feature enabled by November 16, 2022.Design XMVideo Response Question: New survey question type that allows survey takers to record a video to provide feedback. Viewing & Clipping Video Responses: New tab in Data & Analysis for managing video responses. Review & clip responses to display in a dashboard.Video Slideshow Widget: New dashboard widget that allows survey builders to display video highlight reels in a dashboard.XM PlatformSupport Portal: Updated with more intuitive options. You can

302
CarolineH
Qualtrics Employee
1 year ago
CarolineH
Qualtrics Employee
CarolineHQualtrics Employee
posted in Product Release Notes
Weekly Product Release Notes - February 14, 2023

Due to a company holiday on Wednesday (February 15), release notes are being posted today.Released On Or Before February 14, 2023 AllNone.Starting On & After February 22, 2023WorkflowsTwilio Segment Event: New event in workflows that is triggered by data events in Twilio Segment. You can use this event to create or update contacts in XM Directory, or to trigger a workflow in Qualtrics. Twilio Segment Task: New task in workflows for sending Qualtrics survey data to Twilio Segment.360Record Table: The record table widget will soon be available in 360 dashboards. This feature will be gradually rolling out from Feb 22 - Feb 23 2023.*Disclaimer: Release dates are approximate and are subject to change. Not every feature is guaranteed to be included in Upcoming Features.If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. If you have questions about what’s on the product roadmap, please see our Product Roadmap page

80
CarolineH
Qualtrics Employee
1 year ago
CarolineH
Qualtrics Employee
CarolineHQualtrics Employee
posted in Product Release Notes
Monthly Product Release Notes - January 12, 2023 to February 8, 2023

BX DashboardsBX Spotlight Insights: Users can generate insights in BX Global Brand Tracker programs to analyze how brand data compares against each other. These insights are generated by analyzing t-test comparison groups in a cross-tab analysis that produces statistically significant comparisons between demographic groups and across competitor brands.CoreXMCollaborating on Projects: A new permission has been added to project collaboration to provide view-only access to a collaborator. Qualtrics Library Redesign: All resource types have been combined within one library, and the process for creating new resources has been simplified. The library is also WCAG 2.0 AA accessible.Meta Info Question: The meta info question no longer displays Flash or Java information when using a simple survey layout.Qualtrics XM App: The supported OS versions for the XM app have been updated. The XM app is compatible with iOS 14+ and Android 9.0+.CXRetail Banking Accelerator: Introducing a new pre-built CX

660
CarolineH
Qualtrics Employee
1 year ago
CarolineH
Qualtrics Employee
CarolineHQualtrics Employee
posted in Product Release Notes
Weekly Product Release Notes - February 8, 2023

Released On Or Before February 8, 2023CoreXMCollaborating on Projects: A new permission has been added to project collaboration to provide view-only access to a collaborator. Qualtrics XM App: The supported OS versions for the XM app have been updated. The XM app is compatible with iOS 14+ and Android 9.0+.Meta Info Question: The meta info question no longer displays Flash or Java information when using a simple survey layout.CXRetail Banking Accelerator: Introducing a new pre-built CX program for Retail Banks and Credit Unions. Includes customizable surveys, workflows, intercepts, and example dashboards.XM PlatformCustomer Success Hub: The “Grow My Skills” page has a refreshed interface with improved resource suggestions.360360 Library: The 360 library has been removed. No other library functionality is affected by this update.Starting On & After February 14, 2023AllNone.*Disclaimer: Release dates are approximate and are subject to change. Not every feature is guaranteed to be include

240
CarolineH
Qualtrics Employee
1 year ago
CarolineH
Qualtrics Employee
CarolineHQualtrics Employee
posted in Product Release Notes
Weekly Product Release Notes - January 18, 2023

Released On Or Before January 18, 2023 BX DashboardsBX Spotlight Insights: Users can generate insights in BX Global Brand Tracker programs to analyze how brand data compares against each other. These insights are generated by analyzing t-test comparison groups in a cross-tab analysis that produces statistically significant comparisons between demographic groups and across competitor brands.CX DashboardsDashboard Notifications: New and improved user interface lets you filter and sort your notifications. Plus, you can now name notifications.DashboardsDashboard Translations: The user interface has been streamlined for EX, CX, and BX dashboard translations.Stats iQR Coding in Stats iQ: This feature is now available for customers in the FedRAMP environment. WorkflowsExperience ID Change Event: This workflow event allows users to trigger workflows based on contact change events, including the creation of a contact, deletion of a contact, or updates to an existing contact. Creating Workflows:

92
CarolineH
Qualtrics Employee
1 year ago
CarolineH
Qualtrics Employee
CarolineHQualtrics Employee
posted in Product Release Notes
Weekly Product Release Notes - February 1, 2023

Released On Or Before February 1, 2023CoreXMQualtrics Library Redesign: All resource types have been combined within one library, and the process for creating new resources has been simplified. The library is also WCAG 2.0 AA accessible.XM PlatformSetting up an SMTP Relay: You can now use OAuth2 as an authentication method when setting up an SMTP relay.360Workflows in 360 Projects: The Workflows tab is now available in 360 projects.Starting On & After February 8, 2023CXRetail Banking Accelerator: Introducing a new pre-built CX program for Retail Banks and Credit Unions. Includes customizable surveys, workflows, intercepts, and example dashboards.*Disclaimer: Release dates are approximate and are subject to change. Not every feature is guaranteed to be included in Upcoming Features.If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. If you have questions about what’s on the product roadmap, please see our Pr

110
CarolineH
Qualtrics Employee
1 year ago
CarolineH
Qualtrics Employee
CarolineHQualtrics Employee
posted in Product Release Notes
Weekly Product Release Notes - January 25, 2023

Released On Or Before January 25, 2023CX DashboardsSegments in Spotlight Insights: You can use the customer insights you gather to create segments of your directory contacts – now with improved matching algorithms.360Custom Metrics: Set up your business’s key metrics and other custom calculations for use across your dashboard.Starting On & After February 1, 2023 CoreXMQualtrics Library Redesign: All resource types have been combined within one library, and the process for creating new resources has been simplified. The library is also WCAG 2.0 AA accessible.*Disclaimer: Release dates are approximate and are subject to change. Not every feature is guaranteed to be included in Upcoming Features.If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. If you have questions about what’s on the product roadmap, please see our Product Roadmap page. If you’d like to contribute to the product roadmap, please visit the P

90
CarolineH
Qualtrics Employee
1 year ago
CarolineH
Qualtrics Employee
CarolineHQualtrics Employee
posted in Product Release Notes
Monthly Product Release Notes - December 15, 2022 to January 11, 2023

BX DashboardsApplying Filters to BX Dashboards: BX Dashboards now give you the option to add an “Apply Filters” button to your dashboard, improving dashboard performance.CoreXMUpcoming Library Redesign: The Qualtrics library is being redesigned at the end of January 2023. This new support page section contains an overview of the upcoming changes.CX DashboardsRecord Table Widget: An updated version of the record grid widget with more customization options and an updated UI. The record grid widget will be moved to the deprecated widgets section of the widget menu.Results DashboardsManage Public Results Dashboards: State & Local Governments and Academic research users can now create public links to their results dashboards. You can also add a password to this public dashboard.Text iQActionability: A new field that rates feedback based on how actionable it is. This makes it easier to filter your feedback down to what’s most urgent or possible to resolve. This feature will begin gradually r

700
CarolineH
Qualtrics Employee
1 year ago
CarolineH
Qualtrics Employee
CarolineHQualtrics Employee
posted in Product Release Notes
Weekly Product Release Notes - January 11, 2023

Released On Or Before January 11, 2023 CoreXMUpcoming Library Redesign: The Qualtrics library is being redesigned at the end of January 2023. This new support page section contains an overview of the upcoming changes.Results DashboardsManage Public Results Dashboards: State & Local Governments and Academic research users can now create public links to their results dashboards. You can also add a password to this public dashboard.WorkflowsDeprecation of Social Review and Brandwatch Workflow Events: Social Review and Brandwatch workflow events have been replaced by the Data Set Record event in reputation management projects. If you are currently using Social Review or Brandwatch workflow events, they will automatically be migrated to Dataset Record events.360Conditional Text: You can now filter question and scoring category conditional text logic statements by your rater group filters. Starting On & After January 18, 2023 BX DashboardsBX Spotlight Insights: Users can generate insights in

130
CarolineH
Qualtrics Employee
1 year ago
CarolineH
Qualtrics Employee
CarolineHQualtrics Employee
posted in Product Release Notes
Weekly Product Release Notes - December 21, 2022

*Winter Holidays*: These are the last Weekly Release Notes for 2022. No new content or updates will be published to the Support Site, Support Portal, or Public Roadmap from December 22, 2022 to January 2, 2023. Released On Or Before December 21, 2022WorkflowsZendesk Task & Zendesk Event: Minor updates including subdomain validation in Zendesk tasks, dynamic field selection in Zendesk events, and a cosmetic refresh.Date Conditions for Experience ID Events: You can now use date operators when creating conditions for Experience ID events.XM AppXM PlatformViewing Support History: Support ticket history in the support portal has a new and improved user interface where you can easily navigate tickets, view detailed transcripts and escalations, and more.AllNone.*Disclaimer: Release dates are approximate and are subject to change. Not every feature is guaranteed to be included in Upcoming Features.If you have any questions about the product updates featured in this list, our support team is ha

90
CarolineH
Qualtrics Employee
1 year ago
CarolineH
Qualtrics Employee
CarolineHQualtrics Employee
posted in Product Release Notes
Weekly Product Release Notes - October 26, 2022

Released On Or Before October 26, 2022 CoreXMExporting Results Dashboards to DOCX: You can now export results dashboards to Microsoft Word (DOCX format). All widgets will be saved as images within the document.DashboardsWord Cloud Widget (EX & CX): A new version of the word cloud widget for dashboards has been released with an updated interface and streamlined setup. For a time, users will have access to both versions of the word cloud widget. This feature will begin gradually rolling out on October 26, 2022. All customers will have the feature enabled by November 16, 2022.DesignXMVideo Response Question: New survey question type that allows survey takers to record a video to provide feedback. Viewing & Clipping Video Responses: New tab in Data & Analysis for managing video responses. Review & clip responses to display in a dashboard.Video Slideshow Widget: New dashboard widget that allows survey builders to display video highlight reels in a dashboard.Starting On & After November 2, 2

93
MattiasM
Level 5 ●●●●●
1 year ago
CarolineH
Qualtrics Employee
CarolineHQualtrics Employee
posted in Product Release Notes
Weekly Product Release Notes - December 7, 2022

Released On Or Before December 7, 2022CX DashboardsBenchmark Editor: A new CX benchmark, Contact Center, has been added. This benchmark includes key metrics for companies looking to compare their contact center performance against peer organizations.Deprecated Widgets: There’s now a section of the “add widgets” menu that highlights widgets soon to be deprecated. This change applies to all dashboards - CX, Engagement, Lifecycle, BX, and so on.Org Hierarchy Metadata: Metadata used to configure org hierarchies and any additional metadata in hierarchy units can be used to build CX dashboard widgets and filters.DashboardsBenchmark Mapping Recommendations in Benchmark Editor: When adding individual benchmarks in the benchmark editor, you will now see mapping suggestions when mapping benchmark fields to your dashboard. This feature will be gradually rolling out from December 7 to December 13, 2022.LifecycleAutomatic Role Assignment: You can now automatically assign participants to roles in Li

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CarolineH
Qualtrics Employee
1 year ago
CarolineH
Qualtrics Employee
CarolineHQualtrics Employee
posted in Product Release Notes
Weekly Product Release Notes - November 16, 2022

*There will be no release notes next week (November 23) due to the Thanksgiving holiday in the US.*Released On Or Before November 16, 2022 CX DashboardsMagnet Widget (CX): This new widget calculates patient experience performance according to Magnet’s eligibility criteria, allowing organizations to see if they are meeting or exceeding Magnet’s requirements.Starting On & After November 30, 2022 CoreXMWave Based Weighting: Users can now apply unique weights over various time periods or specific categories in addition to survey responses. This allows multiple weighting configurations to be set up for a single field.WorkflowsData Formula Task: New task in workflows for transforming data. You can modify text strings, change date formats, and calculate the difference between two dates.*Disclaimer: Release dates are approximate and are subject to change. Not every feature is guaranteed to be included in Upcoming Features.If you have any questions about the product updates featured in this lis

112
CarolineH
Qualtrics Employee
1 year ago
CarolineH
Qualtrics Employee
CarolineHQualtrics Employee
posted in Product Release Notes
Weekly Product Release Notes - December 14, 2022

Released On Or Before December 14, 2022 BX DashboardsBrand Drivers Analysis Widget: You can now determine how the widget sorts brands and drivers, which allows you to highlight which drivers are the strongest / weakest at a glance and establish dashboard consistency.Conjoint & MaxDiffConjoint & MaxDiff Sample Projects: DesignXM trial users now have access to 2 new sample projects to help them explore Qualtrics’ Conjoint and MaxDiff solutions.Creating & Managing Conjoint & MaxDiff Projects: Conjoint & MaxDiff projects are now available under the Employee XM Catalog filter for certain licenses. CX DashboardsDate Time Segmentation: Create date and time segments so you can break out performance data by shifts.Results DashboardsEmail Results Dashboards as CSV/TSV: When sharing Results Dashboards via email, you now have the option of sharing the dashboard in CSV or TSV format.WorkflowsDataset Record Event: New Workflows event for starting a workflow based on a dataset update in an imported d

150
CarolineH
Qualtrics Employee
1 year ago
CarolineH
Qualtrics Employee
CarolineHQualtrics Employee
posted in Product Release Notes
Monthly Product Release Notes - November 10 to December 14, 2022

BX DashboardsBrand Drivers Analysis Widget: You can now determine how the widget sorts brands and drivers, which allows you to highlight which drivers are the strongest / weakest at a glance and establish dashboard consistency.Conjoint & MaxDiffConjoint & MaxDiff Sample Projects: DesignXM trial users now have access to 2 new sample projects to help them explore Qualtrics’ Conjoint and MaxDiff solutions.Creating & Managing Conjoint & MaxDiff Projects: Conjoint & MaxDiff projects are now available under the Employee XM Catalog filter for certain licenses. CoreXMWave Based Weighting: Users can now apply unique weights over various time periods or specific categories in addition to survey responses. This allows multiple weighting configurations to be set up for a single field.CX DashboardsBenchmark Editor: A new CX benchmark, Contact Center, has been added. This benchmark includes key metrics for companies looking to compare their contact center performance against peer organizations.Date

420
CarolineH
Qualtrics Employee
1 year ago
CarolineH
Qualtrics Employee
CarolineHQualtrics Employee
posted in Product Release Notes
Weekly Product Release Notes - November 30, 2022

Released On Or Before November 30, 2022CoreXMWave Based Weighting: Users can now apply unique weights over various time periods or specific categories in addition to survey responses. This allows multiple weighting configurations to be set up for a single field.WorkflowsData Formula Task: New task in workflows for transforming data. You can modify text strings, change date formats, and calculate the difference between two dates.Guest Permissions for Google Calendar Task: This update allows you to give guests permissions within a Google Calendar event created from the Google Calendar task. Guests are now able to modify events, invite others, and see the event guest list. Starting On & After December 7, 2022 DashboardsBenchmark Mapping Recommendations in Benchmark Editor: When adding individual benchmarks in the benchmark editor, you will now see mapping suggestions when mapping benchmark fields to your dashboard. This feature will be gradually rolling out from December 7 to December 13,

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CarolineH
Qualtrics Employee
1 year ago
KatharineS
Qualtrics Employee
KatharineSQualtrics Employee
posted in Product Release Notes
New Support Sites in French, German, Spanish, & Japanese

Comprehensive Qualtrics Support Sites in French, German, Spanish, & JapaneseThe Qualtrics Support Site is the ultimate guide to Qualtrics products, and provides free resources to users of all skill levels. It has won the Silver Stevie Award 2 years in a row and answered 5.7 million questions to date, so it’s no wonder we wanted to bring this experience to even more of our customers!Now you can enjoy the following benefits on the French, German, Spanish, and Japanese Support Sites:840+ articles eachIntegrated Google searchBiweekly updates to keep up with product innovationsThese resources are mostly powered by machine translation to allow the sheer size and speed of updates, with strategically chosen content reviewed by human translators.To toggle between available languages on the support site, use the globe dropdown in the upper right.We hope these resources will be useful to you, as we hope to provide a high quality support experience for our customers across the globe.

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KatharineS
Qualtrics Employee
2 years ago
CarolineH
Qualtrics Employee
CarolineHQualtrics Employee
posted in Product Release Notes
Weekly Product Release Notes - November 9, 2022

Released On Or Before November 9, 2022 XM PlatformSupport Portal: Updated with more intuitive options. You can now view information about your Success Packages and the services available with them, upgrade your Success Packages, and more.Starting On & After November 16, 2022AllNone.*Disclaimer: Release dates are approximate and are subject to change. Not every feature is guaranteed to be included in Upcoming Features.If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. If you have questions about what’s on the product roadmap, please see our Product Roadmap page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.You can provide feedback on the Weekly Product Release Notes here.

63
AmaraW
Former XM Community Team Member
2 years ago
CarolineH
Qualtrics Employee
CarolineHQualtrics Employee
posted in Product Release Notes
Weekly Product Release Notes - November 2, 2022

Released On Or Before November 2, 2022 AllNone.Starting On & After November 9, 2022 AllNone.*Disclaimer: Release dates are approximate and are subject to change. Not every feature is guaranteed to be included in Upcoming Features.If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. If you have questions about what’s on the product roadmap, please see our Product Roadmap page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.You can provide feedback on the Weekly Product Release Notes here.

70
CarolineH
Qualtrics Employee
2 years ago

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