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Discuss Survey Platform solutions, best practices, & more.

  • 5,466 Topics
  • 13,096 Replies
5466 Topics
A
Aencinas
asked in Survey Platform
Response Summary lanugage

Hi All, I am new to creating surveys and am working on emailing individuals who complete our survey their Response Summary answers but when the email goes out, there is default text right under the Response Summary header that appears to be for the survey creator and not something that the respondent should see. It shows up in the PDF that they can download and if they click the URL to view Results. Does anyone know where I go can change or remove this language? Any help would be really appreciated.   

251
MatthewM
Level 6 ●●●●●●
9 months ago
R
RobertHHarding
asked in Survey Platform
Thought Listing

Hey there i am attmenting to create a survy with thought listing, this would be a block where participants fill inn there thoughts via text. Then i would like it if when they have written something another text box appares giveing them the option to write as mutch as they would like. I would also like that when they write in the boxes they have to indicate if this was a posative or negative thought (some form of buttons or arrows).  Any ideas or exsamples would be appriciated. 

220
R
9 months ago
K
Level 1 ●
kepkamLevel 1 ●
asked in Survey Platform
Termination Logic

Hi everyone. I am hoping you can help. I cannot figure out how to program this particular termination logic. The programming note is : [TERMINATE if #2 and #3 are both j, or both only b and/or d]I have figured out the both j I cannot figure out how to achieve both only b and/or dHere are Q2-3 for reference.ScreenersWhat is your age?  [textbox] [Require a numeric entry with no decimals. TERMINATE if Age < 18]   In the last 2 years, have you attended any of the following, in-person or virtually? Select all that you have attended since January 2022. [RANDOMIZE] Music performance, non-commercial (jazz, classical, chamber, world, voice, etc. Music performance, popular (rock, pop, hip hop, country, etc.) Film, non-commercial (independent & art films, film festivals, etc.) Film, mainstream (i.e., wide-release in theaters) Theater (musical, play, puppetry, etc.) Creative workshops, lectures, readings, etc. Dance (ballet, contemporary, etc.) Art museum, gallery, or exhibition Other arts

716
K
Level 1 ●
9 months ago
R
Level 1 ●
ReihanLevel 1 ●
asked in Survey Platform
Urgent-Problems in Mobile view of survey

Hello,I'm encountering an issue with my survey's mobile view. While it appeared fine during the mobile preview, upon attempting to check it via an anonymized link, a section of my survey is displaying incorrectly on mobile devices. This section comprises multiple questions involving HTML and JavaScript, with 3 to 5 tables included within the text. In mobile devices, options cover the tables, and they mix. I suspect there might be an issue with my CSS, but I haven't been able to pinpoint the problem.I am very close to launching and would very much appreciate it if you could help me solve this issue.I've attached screenshots illustrating the issue and HTML and CSS codes as well.HTML:<div id="preamble"> <div id="MixedYN_SP1">Assume you are traveling to ${e://Field/WorkerOrStudent} and have to pick between the options provided below for how to get there.</div><br> Which of these options do you pick? </div> <div id="drive"

1462
R
Level 1 ●
9 months ago
S
Level 1 ●
sjkissLevel 1 ●
asked in Survey Platform
Use ChatGPT to create survey responses

I need to solicit respondents occupational job titles, so I’m using an open-ended question: “What is your job title” and will get responses like “carpenter”, “teacher”, etc. The problem is, for these to be really useful for us they need to be linked to a specific code in Canada’s National Occupation Classification System. So, someone might enter “teacher”, but they could be a “secondary school teacher” or an elementary school teacher and we may want to distinguish between those two, both have distinct codes in the NOC.. In my mind, I would like to use ChatGPT to do the following:Take the piped text fo the respondent’s initial job title Feed that with a prompt to ChatGPT Have qualtrics present the user with all possible matches that respond from the NOC Have the user then select which one best matches their job title Record that response.  I have been playing around with the ChatGPT Task in a workflow and I am successfully able to get 1 and 2 done. When I enter “carpenter” or “teacher”

10298
S
Level 1 ●
9 months ago
S
StephanieQuan
asked in Survey Platform
Can you use a UTM in combination with a survey distribution link?

I want to add a UTM to the end of my survey so I can analyse where most of my survey results are coming in from. However, when I add in the UTM info to the end of the URL, the link breaks. Any ideas why? 

840
S
9 months ago
P
Level 1 ●
pageiLevel 1 ●
asked in Survey Platform
How to use formatting (e.g. CSS/HTML/Javascript) in MaxDiff template to format answer choices?

Hello, I’m using the Qualtrics MaxDiff “Guided Project” template tool, and I wish to have special formatting for my answers. For example, I’d like to bold part of the text in each MaxDiff answer choice. Is there a way to use formatting (e.g. bold, italics, underline) for MaxDiff answer choices in the MaxDiff template tool? 

812
A
Level 1 ●
9 months ago
Y
yasminelandin
asked in Survey Platform
Most sustainable industry

What/who is the most sustainable industry

130
Y
9 months ago
M
MSIG life
posted in Survey Platform
resolution time on dashboard excluding the weekends and public holidays.

Describe your idea or improvement request as detailed as possible.Ability to calculate the resolution time on dashboard excluding the weekends and public holidays.Please explain the intended use case. Why is this important? How can it make your experience better?The ticket's due date must exclude the weekends and public holidays. This enables the business to monitor the ticket without taking into account the ticket status excluding the days when ticket resolver is on leave. This will help to improve the ticket resolution timeline for the business.

621
Ctop2
9 months ago
MargaretW
Level 2 ●●
MargaretWLevel 2 ●●
asked in Survey Platform
Piped Text Question Regarding Survey Invitations

Can a value from a custom embedded data field in from a survey be used as piped text in survey invitation created via a distribution list?When I send preview messages, the value for the custom embedded field does not appear, instead the piped text code appears. In my testing nothing populates where the value should be. Neither the value nor the piped text code.So, my conclusion is that you cannot use this data because there are no responses to the survey yet. The value I want is located in an embedded data field at the beginning of my survey.  I had hoped to use a library message with piped text, so I could reuse a message that has one small piece of text that changes each time I use it. Can someone confirm? 

572
MargaretW
Level 2 ●●
9 months ago
S
shiprat
asked in Survey Platform
Excluding responses from analysis but not deleting

Hi everyone. I’m wondering if there is a way to exclude specific responses from an analysis on Qualtrics, without deleting them.  For example, I have a survey aimed at healthcare providers, but some clerical staff have completed it as well. They indicated their role in the “open text” field. Since I want to include other roles, but exclude these specific responses from the overall analysis and dashboard viewing. Is there a way to filter out these responses, without downloading the, cleaning it in Excel and re-uploading it? I rather not delete the responses entirely either. Any insight would be greatly appreciated. Thank you in advance. 

2892
S
9 months ago
M
Level 1 ●
Maria_SophfLevel 1 ●
asked in Survey Platform
Branch Logic is not working properly after authenticator and embedded data

Hi,I have set up a two-part study, and in my 2nd part the participants’ login using their student ID. I manually allocate them to different conditions based on their ID using Branch Logic.  For some reason the branch Logic no longer works and takes the participants straight to the end of the survey! I am attaching some screenshots of my survey flow!   

1435
M
Level 1 ●
9 months ago
A
ammobley
asked in Survey Platform
How to register for reporting survey results with results dashbords

I am trying to register for this training but I cannot. I work of a University that has SSO for Qualtrics. When I click on the link below it requires me to log in, but I cannot log in to register. Is there another way to register? Thanks https://basecamp.qualtrics.com/path/qualtrics-platform-essentials-learning-content/reporting-survey-results-with-results-dashboards

181
Sachin Nandikol
QPN Level 6 ●●●●●●
9 months ago
Q
QPN Level 2 ●●
qualtirc_noviceQPN Level 2 ●●
asked in Survey Platform
Bulk delete tickets or Change status

Hello everyone!! Is there a way to bulk delete/change status to close tickets based on ticket status and other ticket data?  i have found a way to delete single tickets using API, however you need a ticketKey.which to me seems like a manual task to do it one by one. i need to delete or change status of 200 odd tickets  https://api.qualtrics.com/74478ffd002fc-delete-a-tickethttps://api.qualtrics.com/ff7c5c93097b4-update-ticket

2655
I
9 months ago
N
Level 2 ●●
NiranjanaLevel 2 ●●
asked in Survey Platform
Auto advance to next block when its time up for one block.

In my Qualtrics survey one block is a timed task. People can take 1 minute on that block. There are many questions in that block one after the another with page break. People can attempt as many questions as possible in that block in one minute and when the time reaches the limit(1 minute) they should be automatically directed to the next block with out seeing the rest of the questions in that timed block. Also a countdown timer should be shown while attempting the timed block.I tried using java script, the timer works but the auto progression to the next block is not at all happening. How can I solve this?  Qualtrics.SurveyEngine.addOnload(function () {    var header = document.createElement("div");    header.className = "header";    header.id = "header_1";    var timer = document.createElement("div");    timer.className = "timer";    timer.id = "timer_1";    timer.innerHTML = "Time Remaining: <span id='time'>01:00</span>";    header.appendChild(timer);    document.body.in

2064
TomG
Level 8 ●●●●●●●●
9 months ago
E
Level 1 ●
EvaZwLevel 1 ●
asked in Survey Platform
Automatically filling in response / hard coding reply based on previous question

Hello!Looking at two questions, some of the respondents of the first question don’t need to see the second question. For those respondents, I would like to automatically fill in the response to the second question in the backend and for them to skip the question. How do I automatically fill in the response for these respondents?I have tried looking at branching in the survey flow but then I can only fill embedded data. Also creating fields in the data editor doesn’t seem to help here.Does anyone have any idea how to best approach this?Thanks much!

2592
E
Level 1 ●
9 months ago
K
Karen Zhu
asked in Survey Platform
Options presented in table,random row order in one table

Dear communityI want to set two options in each question. These two options are two tables randomly selected from my ten tables.In the picture, the option 2 are different.For example, ABC represent three bakeries, and A has a production of 800 and a price of 20, and B has a production of 300 and a price of 50.I have ten such tables, each of them are fixed.But in one choice,respondents can only choose  between two randomly selected tables for thei favorite ideal bakery.In addition, the order of the rows in the table is also random. That means for different participants, the row order of price, output  in the table needs to be different.The order of the row is changed.And importantly，I‘ll let them choose many times,how to avoid duplicated matches？I’ll be soooo grateful if I could get help!

313
A
Level 7 ●●●●●●●
9 months ago
J
John S.
asked in Survey Platform
Newly added embedded data not recorded for some participants

Hi all,I’m a graduate researcher managing one of my lab’s surveys, and long story short is we have been struggling with bots. Ive implemented a number of measures to try to deal with them, like fraud scores, duplicate id detection, and a number of response comparisons that rely on embedded data. I am noticing that as I’m adding more embedded data points, they are showing up in responses for some participants, but not for others. I have a number of “participants” that will have all the embedded data points that I had added say… last week, but the ones I add today will remain blank. Ive had my research team take the survey to confirm that the embedded data is logging correctly for them, and all seems to be recording correctly.so I guess my questions areis it possible for a bot to modify how embedded data shows up in the data table? is it possible for them to submit responses without triggering certain aspects of the survey flow? is there any other explanation for this, like embedded data

2492
J
9 months ago
D
davidp
asked in Survey Platform
Applying a hash function to embedded data during data collection: possible?

Dear Community,is there any way to apply a (cryptographic) hash function to embedded data, server-side, during the survey flow? I.e., the user inputs something, I do some calculations on that data, then transform it using said hash function, then show it back to the user. It is important that the user can not see which function is applied, i.e. it is not an option to do the hashing in the user’s browser in JavaScript.Unfortunately, I did not see such a possibility when scanning the options, but perhaps (hopefully) there is someone here knowing the tool better.It seems that it is (a) possible to do basic arithmetic operations server-side using piped text / the $e{ }-operator, but nothing more involved and very little string manipulation (apart from bucketing and concatenation). (b) Possible to manipulate embedded data in JavaScript, but this will always run client-side. (c) Actually apply a MD5 function to embedded data (which would be totally what I need) as a transformation, however,

2305
E
9 months ago
B
Level 2 ●●
BradleyHoushLevel 2 ●●
asked in Survey Platform
Can you design custom emails in Qualtrics?

Hello everyone! I am looking for a solution to an issue I am facing and hope that someone can potentially point me in the right direction. I currently use MailChimp to distribute my Qualtrics surveys. Doing so forces me to use an anonymous link. In my MailChimp audience, I have prominent demographic information I want to carry over into my survey data, but this is not possible the way I do it now. I simply use MailChimp to design emails to my clients liking.Given this, is there a way to design a custom email in Qualtrics when you distribute via email? If so, I will be able to use embedded data and carry those demographics over instead of having to ask them on every project. Any help on this would be great! 

3685
A
Level 7 ●●●●●●●
9 months ago
W
Level 1 ●
welshkiwiLevel 1 ●
asked in Survey Platform
How to sort a ranking order question

Hi, I foolishly used a Ranking question and was wondering how you view the results in a ranked order. I’ve tried to create a report using an online instruction but they say you can select a “rank” option in display but that doesn’t come up for me. Any assistance would be greatly appreciated!Thanks in advance

330
W
Level 1 ●
9 months ago
P
Level 1 ●
pageiLevel 1 ●
asked in Survey Platform
MaxDiff Guided Project Analysis is Missing

I created a MaxDiff Guided Project, and when I click into the survey, there is no special MaxDiff analysis section. Where did it go? How do I get to see the MaxDiff analysis tool? 

260
P
Level 1 ●
9 months ago
L
Level 2 ●●
lamoriLevel 2 ●●
asked in Survey Platform
Clickable table with automatic value transfer in subsequent text

Dear Community, I would like to create a table as shown below. It shall be a clickable table to indicate their preferred option, which is then highlighted. At the same time,  values from this row shall be automatically inserted in a text below the table for a better understanding. Example: Participant prefers the row highlighted in yellow below. Then the values from the 3rd and 4th column are automatically inserted in the text below the table (see also highlighted in yellow). Is this or something similar possible to implement in Qualtrics? Thank you very much!Laura  

303
L
Level 2 ●●
9 months ago
H
hgray
asked in Survey Platform
Some clicks on external websites aren't being recorded

Hello. I’ve successfully embedded variables that record whether survey respondents clicked on links to external websites. When I and another colleague (Colleague A) test out the survey, all of our clicks are recorded just fine. When another colleague (Colleague B) tests the survey, most of his are not being recorded. I’m struggling to figure out why. He’s using incognito mode, but that doesn't explain it because so is Colleague A. Both of them, and I, are using Google Chrome. We’re all being sure to submit the survey and our survey sessions are being saved. Is there anything else that might explain why Colleague B’s clicks aren’t being recorded? Thanks in advance. 

170
H
9 months ago
D
Level 1 ●
Daniela de la FuenteLevel 1 ●
posted in Survey Platform
Lost Customer Survey / Interviews?

Hi ! We are wondering how to structure a program to understand why a customer was lost (B2B), does anyone have experience with this? What kind of questions do you ask? How do you designate ownership of findings?  Would love to hear from everyone.

211
Sachin Nandikol
QPN Level 6 ●●●●●●
9 months ago

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