Website & App Insights

what logic is followed in the actual sample selection?In our Exit Survey set up, we currently have an Action Set that specifies the Intercept to be triggered when a user leaves any one of a long list of urls. The logic being to trigger the Intercept if user leaves URL A or URL B or URL C (etc). Within that Action Set we have the sampling rate set to 10%.Please can you advise if Qualtrics assigns that 10% to the entire set of URLS taken together or if it assigns that 10% to each individual URL. In other words is it: IF USER LEAVES (URL A OR URL B OR URL C) THEN APPLY 10% SAMPLING RATE TO COMBINED POPULATION OF USERS WHO HAVE VISITED (URL A AND URL B AND URL C) Or is it (IF USER LEAVES URL A THEN APPLY 10% SAMPLING RATE TO THE POPULATION OF USERS WHO HAVE VISITED URL A) OR (IF USER LEAVES URL B THEN APPLY 10% SAMPLING RATE TO POPULATION OF USERS WHO HAVE VISITED URL B), OR (IF USER LEAVES URL C THEN APPLY 10% SAMPLING RATE TO POPULATION OF USERS WHO HAVE VISITED URL C)

We started tracking Net Ease Score on our website. I've been asked if there are any industry standards for these scores (similar to what's published for NPS scores). Does anyone know if benchmarks exist for this?We implemented the NES on our website and customer portal.

Hello, is it possible to get information from an html element value (input type hidden) when i click on the "Next" button? from a web or comment project.It is because I have a web application that updates a hidden input type while I select some options on the page via Ajax (The page never reloads in this case) ... and I need to know the last action before completing the survey.Javascript can works?embedded data from the intercept ?When I do it directly from the intercept, it always saves the first value (when the page loads for the first time) not the value when I answer the survey.Thanks

We have loaded the contact list to the XM Directory with some embedded fields. The ExternalDataReference is actually referring to the customer member ID.Instead of using email as distribution channel, can I setup intercept so the customer login client’s website and capture the ExternalDataReference field?So the survey data for the intercept can link with contact list’s embedded data, based on ExternalDataReference as a key.

I am trying to find a way to generate my web pages users feedback with a split between new/returning. For short period and only one web page I can always do it by downloading users list from GA and them match it with Qualtrics report in which I have GA id . But if I am about to prepare analytics for 3 month I get 900K users on my web pages. Downloading this list is just a nightmare (and probably I can only generate limited number of results) . Is there any Qualtrics feature which would assign new/returning (based on GA id) in the feedback summary ? 

I have one population of customers that I want to display 2 different intercepts to ( Exit and Claim intercept), both trigered from URL containing /payment.I want sample rate 50% for Claim intercept and 50% for the Exit intercept. And I want the Claim intercept to take priority over the Exit intercept. So if customer fulfills both criteria he will be displayed the Claim intercept not the Exit one.Thank youAnna

Hi,Who could share/show with me a short demo about a successfull App integration to trig a survey within the AppThis demo would help us to decide to work further on this with our teams Many thanks in advance if you can helpRegardsXavier - ENGIE Brand Admin

Hi there,I was wondering if it'd be possible to create a pop up with a question inside of it. Such question doesn't have to be necessarily a question from an existing survey.I tried to achieve this by using the "embed the intercept's target" feature, but the whole survey is shown this way. I need to either show only one question from the survey or create one from scratch, as long as this will be shown in the pop up.This pop up image on the Qualtrics documentation is pretty much what I am trying to achieve: Can anyone help?Thanks

Hi, I am having questions on the use of QSI.API.run. I was under the understanding that by using it I could force the intercept to run and evaluate all conditions. I am trying to run a test using Chrome console and when I run this it wont do anything. I am always forced to run QSI.API.unload() and then QSI.API.load() and that will work always.I have tried to configure the Intercept to run on page load and as well as "Manual" with JS. But I have NOT configured the Website Project (Project Loading Options:To manually load/unload a Project, use the JavaScript API.) . I don't think this should impact, but I want to make sure to share with you.

Is there a way to group the referral urls submitted via a web feedback into a table so that we can see the URLs with the most positive feedback and the most negative. For example our site has hundreds of URL, www.oursite.com/url1 through www.oursite.com/url450, it would be great if we could see a sortable report listing all urls and the number of "was this page helpful YES" vs the "was this page helpful NO". see image below.

Currently, we do have a first part cookie. I would need some assistance on how to pass the first party cookie to qualtrics. Currently, the issue we are experiencing in Qualtrics is most of the first party cookie we send are NULL values. Only 60% are sent. We do not understand why few ids not sent. Can anyone please assist me on that. Thanks

Hi,I want to use the survey creative to ask first question of my survey questionnaire and then as they click next in the survey creative they are taken to the rest of the survey in a new window. I want to ask NPS question embedded in the survey creative. Please note, I do no want to place this on web page. For example, using the responsive creative which will slide in with the NPS question if a user has spent 2 mins on my site. I think it may be done thru custom HTML creative but I do not want to place the question on a specific web page of my website as creative could appear on any page of the site.

Hi, interested to know if anyone would support a request to have Slack/Qualtrics integration work to allow the sending of embedded surveys in Slack to multi-person direct messages? Currently it's only possible to send to public channels and individuals.... This would help get around the need to send to private channels by allowing a subset of people, not public, to receive a survey?

Our codebase has currently been upgraded to support Xcode 11.6 and Swift 5.2.4. Wondering if Qualtrics SDK is available for this version?

Hi,I am using a intercept that displays a creative to ask the respondent if they would take a survey. When they select the yes button, this opens the survey on a separate. At this point I would like to display a message to the respondent to thank him for accepting to take the survey. I thought about using another creative to display the message, like a pop under or so. But I a missing how to link the action to call the thank you intercept after you select yes.

Followed the instructions outlined here: https://api.qualtrics.com/sdks/docs/SDKs/Mobile React Native SDK/getting-started-with-react-native-sdk.mdTried with a fresh react-native project for the following versions:"react": "16.11.0", "react-native": "0.62.2""react": "16.8.6", "react-native": "0.60.0"Logs attachedqualtrics_failure.log

I have a one-question survey that is linked to six different domains, which I've defined in the Intercepts section of one of our Website Feedback projects. I'm able to view the results of the survey in the Survey app, but I'd like to break out the survey results by each domain. I'm unable to do this through the Reports filter in the Survey and haven't figured out how, or even if I can do this. Any help would be appreciated!

Hello,We're trying to build digital intercept for a single page application. Since the URL does not change every time they are changing pages, is there a way to capture the specific menu ID and use it as filter to display questions and intercept?Thank you in advance :)

Hello,Can we collect user log in details once the intercept appeared? is there any method aside from Javascript and API?Any comment will be much appreciated :)Thanks.

I am conducting a test according to the guide document.I made a survey and made website feedback.Feedback was conducted through bookmarks.And I would like to upload that feedback on a separate website.If you think it's easy, you can insert the source code of the feedback into the html.However, the guides are not know.What can I refer to to to confirm this?I'd appreciate your help.

Hey folks,Newbie here. Just getting started with Qualtrics CX Intercepts and running into a problem.I've set up an intercept with the 'contains' variable and a QA environment URL e.g. wwwqa.site.com, however when I activate the intercept, its launching the survey in BOTH our QA (wwwqa.site.com) and Prod (www.site.com) environments. Its triggering the correct creative so its not conflicting with another rule - but just not solely in the QA site. I've even tried to use the "IS" variable on the URL - and funny enough, the intercept doesn't pop up at all in either environment :/I've gone over some of the other intercepts set up on our site by our integrator, and am literally copying the set up and just substituting the URLs, so I don't think I'm wrong in the rules creation. Any insights on what I might be missing?

I have an infobar that should only display when a user views my site on a browser other than Chrome. I have a condition on the intercept saying "browser" "is not" "chrome" "all versions". However, the infobar displays when I open my site in Chrome. Can anyone advise?

I have 3 questions in the intercept and I only want to show the close button in the ending page. How could I do that?

Hi everyone! I know there is standard logic to displace a pop-up based on whether a survey was taken in the past, but is there a work-around to actually base it on a specific answer that this person gave to a past survey? Thank you!

Hello, I have built a slider creative with a feedback button. I have enabled the option of Slider has Visible Control but still when I click anywhere vertically outside the feedback button within the same width of feedback button, the slider is coming out. Is this the normal behaviour? Anyways to avoid this? Thanks regards