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  • 445 Topics
  • 1,052 Replies
445 Topics
KatC
Level 2 ●●
KatCLevel 2 ●●
asked in XM Directory
How can I make sure that bounce-backs don't continue to get new emails? Unsubscribing bounce backs?

Whenever I send out a mailing, the same group of people continue to get bounce backs. How can I prevent them from appearing in my mailing when I'm sending an email to my directory. Additionally, how can I "unsubscribe" them from appearing in my directory.

750
I
A
AngelaT
asked in XM Directory
Using a Web Service or API with iQ Directory

Has anyone used a web service or API function with iQ Directory? I have a Qualtrics survey that contains a series of personal links to other surveys. I am wondering if it is possible to set up a web service to go to the iQ directory to "get" whether a student has completed a specific survey to "update" the portal to indicate that the student completed the survey. Example Portal page * Personal link to Survey A * Personal link to Survey B * Personal link to Survey C _____________________________ You have completed the following surveys: * Survey C (we want to see if a web call or API function that can go to the Student History of iQ Directory to update the completion on another Qualtrics survey page, in this case the Portal page)

160
MohammedAli_Rajapkar
QPN Level 5 ●●●●●
mklubeck
Level 3 ●●●
mklubeckLevel 3 ●●●
asked in XM Directory
Contact list triggers not "firing" - anyone else having this issue?

I've used them. I've loved them. I've also used URLs with passing data on them. But now neither seem to be working properly. My URL is failing (may be a separate issue) - still investigating why. But the contact list trigger not sending data into the contact list has me baffled! I ensured that a valid email address is being passed in. So, I'm lost as to why it's not populating the contact list on completion (yes, I made sure the form was completed). Any ideas? Anyone else experiencing problems?

15930
mklubeck
Level 3 ●●●
karahansobrien
Level 1 ●
karahansobrienLevel 1 ●
asked in XM Directory
If I anonymize responses in Survey Options, will I know who took the survey over in Target Audience?

I have a survey asking what might be considered more personal information so I want to anonymize the responses so panel members feel more comfortable taking the survey. I'm wondering if the reminder will still be smart (sent to those who haven't taken the survey) and if their response history will still be recorded as completed in Target Audience? I realize I can't tie their data to their email, but will I know who (based on email address) completed the survey? Thank you in advance!

1630
karahansobrien
Level 1 ●
D
davidwng
asked in XM Directory
I can't access my csv data download in excel; what should i do?

in downloading my data as a csv file, when i try to open the downloaded file in excel, it states it couldn't find the file and it may be moved, renamed or deleted. This is strange as i followed the same procedure many times to open it successfully until this block.

970
LaurenK
Former XM Community Team Member
C
clakel
posted in XM Directory
Target Audience, Panel Management

Hello, I am going to be launching a screener soon to collect internal respondents. I was wondering if you all had some best practices to share for successful panel management. Below are a few that I have come across, please share more! 1. Set up embedded data fields that you want to track 2. Set up a contact trigger list 3. Add recipentID as an embedded datafield 4. For each survey that I sent to panel respondents, add embedded datafield "surveyresponsenumber"=$e{ e://Field/ScreenerComplete + 1 }" to keep track of how many survey the respondent has responded to.

1440
C
S
sbarnes123
asked in XM Directory
How do I delete contacts from the Relational Contacts list?

Hello, I made a mistake and uploaded contacts to the CX relational contacts and would like to delete them? It seems like there is no way to do it.

170
LaurenK
Former XM Community Team Member
Akdashboard
Level 4 ●●●●
AkdashboardLevel 4 ●●●●
posted in XM Directory
Prevent a Mailing List from being selected

In order to streamline an otherwise long process, I created a mailing list that contains ALL the members in my directory. From this mailing list I create samples that I use to solicit a survey every 2 weeks. While this process is helpful in making my samples, it is scary that someone could accidentally email a survey to ALL my customers (2 MM people). I want to see if it is possible to prevent this mailing list from ever being selected, while still being able to select the samples from that mailing list. I am also open to any creative ways to manage this sample without the mailing list, if possible.

80
MohammedAli_Rajapkar
QPN Level 5 ●●●●●
J
Level 1 ●
john_shearerLevel 1 ●
posted in XM Directory
Merging (renaming) Embedded Data Fields in Target Audience

Hi there, Does anyone have any experience with merging (via renaming) embedded data fields in target Audience? We have a large recruitment survey where we have a range of embedded data fields, and then an updated version of the survey where we have renamed the embedded data fields to get rid of spaces by replacing these with underscores (e.g. initially 'Children under 16', now 'Children_under_16'.) Now, looking at the online help, it seems that if we simply rename 'Children under 16' to 'Children_under_16' then this will effectively merge the two embedded data fields into one embedded data field... But speaking to Qualtrics support, they had not heard of this, and were very concerned that we might try to do this and may potentially lose data....!! Does anyone have any experience in doing this to help give us a bit more confidence going forward? Any thoughts appreciated.

1800
J
Level 1 ●
KatC
Level 2 ●●
KatCLevel 2 ●●
asked in XM Directory
Ways to analyze composition of directory?

I'd like to be able to be able to quickly analyze embedded data variables (get % of gender, etc.). How have you folks found ways to do this? While I can use the filter, I feel like this functionality is very limiting since I can only search one variable at a time. A work around for me has been to download my contact list into Stat IQ and then analyze from there. However, this can get tedious since new people join my directory regularly. I could also use excel, but it also feels odd that I would have to use something separate from Qualtrics to review my breakdown. I'd love to hear suggestions from others on how you get demo breakdowns of your directory/mailing lists.

260
RTSullivan
Level 2 ●●
Poppy
Qualtrics Employee
PoppyQualtrics Employee
asked in XM Directory
Only 15 of my 1000 contacts uploaded. Why?

I uploaded a contact list of about 1000 people, but it says only about 15 uploaded. Why didn’t the other contacts upload?

750
JasonHill
Level 2 ●●
Dax
Qualtrics Employee
DaxQualtrics Employee
asked in XM Directory
Respondent opted out but is still receiving responses

One of our panelists called in really angry claiming that he had opted out using the opt out link, but a week later got another one of our emails. I can see that he indeed opted out of the mailing list I sent from. How is he still getting emails?

3510
Dax
Qualtrics Employee
Barnaby
Qualtrics Employee
BarnabyQualtrics Employee
asked in XM Directory
Why didn't my full distribution send?

I distributed my survey in Research Core and only half of the emails sent out to the people that are in my mailing list. It doesn't say any of them are bounced. Why did it not send to the full list?

1600
Barnaby
Qualtrics Employee
Barnaby
Qualtrics Employee
BarnabyQualtrics Employee
asked in XM Directory
Forgot to use a contact list trigger - what can I do now?

I forgot to set up a contact list trigger from my survey, and now I don’t want to have to manually pull in that information from the survey I have already collected. Is there a way for me to do it more easily with Target Audience?

140
JasonHill
Level 2 ●●
Barnaby
Qualtrics Employee
BarnabyQualtrics Employee
asked in XM Directory
I accidentally added my contacts to the directory instead of a mailing list. What do I do now?

I accidentally added my contacts to the directory instead of a mailing list. What do I do now?

130
KatC
Level 2 ●●
Barnaby
Qualtrics Employee
BarnabyQualtrics Employee
asked in XM Directory
How do I move a mailing list to a folder?

How do I move a mailing list to a folder?

200
KatC
Level 2 ●●
KatC
Level 2 ●●
KatCLevel 2 ●●
asked in XM Directory
What is the time zone default in TA? Is there a way to confirm it?

When I schedule my distributions, I see a "current time" listed as my current time zone time (EST). I then schedule my distributions based on that time. However, I've found that the surveys actually distribute in CST. So for example, if I want a survey to launch at 3pm EST I need to schedule it for 2pm. Is there a way to confirm which time zone the emails will distribute? I always wonder if it's a bug and I'm uncertain when actually setting up the distribution.

1000
KatC
Level 2 ●●
Poppy
Qualtrics Employee
PoppyQualtrics Employee
asked in XM Directory
I want to add an Embedded Data field to already existing contacts. How can I do this?

I want to add an Embedded Data field to already existing contacts. How can I do this?

4150
Poppy
Qualtrics Employee
Barnaby
Qualtrics Employee
BarnabyQualtrics Employee
asked in XM Directory
Generating a Sample in Target Audience

I am using a third party company to send out my survey (not using Target Audience), but I am providing them a list of contacts that I want them to send to. Since I have to pay the company for every email I send out, I want to only provide them with a list of contacts from my Target Audience account who have a response rate of more than 95% for all the surveys they received. How can I get this list?

150
KatC
Level 2 ●●
Dax
Qualtrics Employee
DaxQualtrics Employee
asked in XM Directory
When creating a sample, how do I make sure that the samples are distinct and don’t have overlaps?

When creating a sample, how do I make sure that the samples are distinct and don’t have overlaps?

2160
Dax
Qualtrics Employee

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