XM Directory

I uploaded a contact list of about 1000 people, but it says only about 15 uploaded. Why didn’t the other contacts upload?

One of our panelists called in really angry claiming that he had opted out using the opt out link, but a week later got another one of our emails. I can see that he indeed opted out of the mailing list I sent from. How is he still getting emails?

I distributed my survey in Research Core and only half of the emails sent out to the people that are in my mailing list. It doesn't say any of them are bounced. Why did it not send to the full list?

I forgot to set up a contact list trigger from my survey, and now I don’t want to have to manually pull in that information from the survey I have already collected. Is there a way for me to do it more easily with Target Audience?

I accidentally added my contacts to the directory instead of a mailing list. What do I do now?

How do I move a mailing list to a folder?

When I schedule my distributions, I see a "current time" listed as my current time zone time (EST). I then schedule my distributions based on that time. However, I've found that the surveys actually distribute in CST. So for example, if I want a survey to launch at 3pm EST I need to schedule it for 2pm. Is there a way to confirm which time zone the emails will distribute? I always wonder if it's a bug and I'm uncertain when actually setting up the distribution.

I want to add an Embedded Data field to already existing contacts. How can I do this?

I am using a third party company to send out my survey (not using Target Audience), but I am providing them a list of contacts that I want them to send to. Since I have to pay the company for every email I send out, I want to only provide them with a list of contacts from my Target Audience account who have a response rate of more than 95% for all the surveys they received. How can I get this list?

When creating a sample, how do I make sure that the samples are distinct and don’t have overlaps?