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What makes someone a leader worth following? It's certainly not title or tenure. It's not charisma or confidence. According to Dr. Benjamin Granger, Qualtrics' Chief Workplace Psychologist, it's something far more fundamental: the ability (and willingness) to earn followership through genuine human connection.Dr. Ben's new book, A Leader Worth Following, combines proven experience management principles with cutting-edge psychology research to offer a fresh take on leadership - one where emotional intelligence, empathy, and clear communication aren't "soft skills" but the foundation of exceptional group performance. About the bookA Leader Worth Following

  Features Released On Or Before February 18, 2026 DashboardsManage Exports: You can now view and re-download previously generated dashboard exports without having to export your dashboard again. Features Starting On & After February 25, 2026 Dashboards

Most of us are drowning in customer feedback. The best teams figured out how to turn it into action.Many of you are looking to build more systematic approaches to capturing and acting on customer feedback. We've pulled together some resources and examples that can help you get started or strengthen what you're already doing. See how leading brands capture and act on customer conversationsAutodesk identified product gaps directly from customer conversations Samsara connected feedback patterns across channels to reduce churn Fiserv built trust by publicly demonstrating responsiveness at scaleResources to help you

  Features Released On Or Before February 11, 2026 LifecycleMicrosoft Teams Distributions (EX): You can now send Lifecycle surveys via Microsoft Teams.XM DirectoryEdit XM Directory Permission: This new permission gives users full access to create and edit contacts. When this permission is disabled, users will enter “Access-only” mode where they c

Your 2026 workforce: the ins, the outs, and what’s next Along with tons of stats and expert insights, the 2026 Employee Experience Trends Report surfaces two patterns worth watching: Employees are sourcing their own AI tools.37% of employees under high pressure source AI tools themselves. It's not malicious, but it does introduce risk. Frontline experience is declining.Frontline and part-time workers saw the biggest engagement drops year over year. These are often the people your customers interact with most. And when we asked f

Features Released On Or Before February 4, 2026 AllNone. Features Starting On & After February 11, 2026 LifecycleMicrosoft Teams Distributions (EX): You can now send Lifecycle surveys via Microsoft Teams. XM Directory

Features Released On Or Before January 28, 2026 DashboardsCreating a Custom Metric: When creating a custom metric, you can now choose the calculation level for the metric. This option replaces the “Ignore Breakouts” setting; widgets with “Ignore Breakouts” enabled have automatically been changed to have a calculation level of “Total,” which accomplishes the same widget behavior.ExtensionsHealth Connect Extension

Features Released On Or Before January 21, 2026 CX DashboardsMeasure Groups in Benchmarks: When you create a benchmark, you now have the option to use a measure group instead of a question.WorkflowsRedact and Substitute Data Task: This new task

Features Released On Or Before January 14, 2026 AllNone. Features Starting On & After January 21, 2026 WorkflowsRedact and Substitute Data Task: This new task can be added to ETL workflows to redact or substitute data from a loader task based on regex or subs

 Features Released On Or Before January 7, 2026 DashboardsScheduled Exports: The user interface for scheduling dashboard export emails has been updated. Features Starting On & After January 14, 2026 AllNone. 

Faster research without sacrificing quality We're bringing synthetic panels to self-service online panels in Q4 2025 (Public Preview). If you've ever needed quick feedback on a concept but couldn't justify the time or cost of traditional panel recruitment, this is for you.New to synthetic panels? Read this primer

These are the last Weekly Release Notes for 2025. No new content or updates will be published to the Support Site or Customer Success Hub from December 18, 2025 to January 7, 2026. Features Released On Or Before December 17, 2025 WorkflowsExtract Employee Data from HRIS Task: A ne

  Features Released On Or Before December 10, 2025 Customer Success Hub Viewing Your Invoice in the Customer Success Hub: Primary and billing contacts can now view renewal invoices directly in the "Billing Details" section of the Customer Success Hub. If you have questions after reviewing your invoice, you can contact the Account Services team directly from the invoice page. Engagement

Our New Experience Community is Live! 🎉 As we previously announced, our new Experience Community is here. All of the same content and functionality is still here, and we are so excited to present our new thought leadership Leaders Network “neighborhood” to everyone very soon.  Here’s how to navigate the new Experience Community 🤓 To find content from what used to be known as the XM Community, click on the navigation option called “Product Forum.” This is where you can find *all* historic (and new) XM Community content.   After clicking on the Product Forum button, you will land on the new Product Forum page, which has retained it

  Features Released On Or Before November 19, 2025 Engagement Guided Flow for Engagement Dashboards: You now have the option to create new Engagement dashboards using the guided flow, which will automatically build your dashboard after a short guided setup process.  Guided Engagement Project Creation

Stanford Health Care is using Experience Agents to transform patient care. Hear their story directly from President and CEO David Entwistle at X4 this year on these real-world applications of agentic AI for customer experience. Register Now! Want to tell your story at X4?X4 is where experts from our community shine on stage. If you're doing meaningful work to improve customer or employee experiences, or to turn insights into action, apply to be a session speaker. Apply Today!

Are you interested in learning about this year's 2026 X4 event in Seattle, WA? You have come to the right place! X4 is the leading Experience Management summit featuring networking opportunities, hands-on basecamp training, industry leaders in your space, celebrity speakers, and even concerts. Imagine an event that combines the ability to collaborate with peers and leaders within your space, expert keynote speakers in customer experience, employee engagement, and strategic research, all while creating an engaging event for you, the attendee! In 2026, we are also including hands-on Basecamp training at no additional cost for all X4 attendees! This webinar gives an overview of what to expect at X4, how to propose funding to superiors, and a live discussion with previous X4 attendees. We will also have a Q&A session at the e

  Features Released On Or Before December 3, 2025 Admin Interaction Usage Report: If your license contains multiple suits or products, the Admin Interaction Usage report now contains separate reports that display interaction consumption for the different products. The interface for the interaction usage report has also been refreshed. Dashboards

  Features Released On Or Before November 26, 2025 XM Directory Digital Experience Analytics in XM Directory Search & Segments: You can now use Digital Experience Analytics data as a field when filtering contacts in XM Directory or creating a new segment. Features Starting On & After December 3, 2025 Admin

  Features Released On Or Before November 12, 2025 Discover Bulk User Update Enhancements: This update makes it easier to update users in Discover Studio by adding the option to multi-select users by copying and pasting a list of accounts to generate a bulk user update template. While uploading users, you can also add or remove users from groups in bulk. Additionally, user sync is now compatible with bulk user updates in Studio. EX

  Features Released On Or Before November 5, 2025 CX CX Program Page: This new landing page can be accessed from the global navigation menu, and contains all existing CX Programs you have access to. XM Discover Salesforce Inbound Connector: Salesforce is deprecating its legacy chat product on February 14, 2026. The 'Salesforce Chat' data type wil

  Features Released On Or Before October 29, 2025 Dashboards Automatic Dashboard Translations:  You can now automatically generate a dashboard label translation file using Google Translate. This reduces the time spent manually translating dashboard labels. Social Listening Account Access

  Features Released On Or Before October 22, 2025 Workflows AI Response Task: This task leverages the Qualtrics LLM, allowing you to run prompts within a workflow. Since the LLM is native to Qualtrics, no additional steps or credentials are required to use it. XM Directory Event App: This event is fully deprecated. Instead, try the Experience ID Change Event, which has all of the same functionality pl

  Features Released On Or Before October 15, 2025 Admin Organization Translations Settings: Brand Admins now have organization-wide control of the automatic, third-party translation providers users can access in Qualtrics. CX Dashboards Emailing Dashboards

  Features Released On Or Before October 8, 2025 Digital Experience AnalyticsPage Tags (DXA): Page tags are a collection of individual URLs on your website that fall into 1 page type, such as the individual pages that make up a checkout experience. This feature replaced “page groups,” offering the same base functionality with notable improvements, including the ability to create heatmaps and funnels based on page tags.Workflows