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  Weekly Features - Released On Or Before October 11, 2023 Customer Success HubUse My Services: Choices have been clarified and streamlined, and the user interface has been refreshed.CX DashboardsBenchmark Editor (CX):

Are you ready to take your Qualtrics game to the next level? Whether you're a seasoned pro or just getting started, we've got more fantastic resources lined up to help you navigate the world of Experience Management like a true expert. Our newest step-by-step checklists will empower you to create, customize, and distribute comprehensive CX or EX surveys effortlessly, then reveal valuable insights and take action that will help you drive meaningful impact in your organization.These checklists, designed for all users, walk you through specific topics and milestones so you can grow from beginner to expert while easily tracking your progress along the way.Launch an EX Survey Project: Browse survey temp

Important Announcement 👈We recently reorganized and consolidated categories on the XM Community! To streamline information and make product announcements easier to find, we now have one, single product release notes category.Because of these changes, your subscription to the release notes category may no longer be valid. Please resubscribe to the product release notes by following these quick steps:Navigate to the product release notes category Click the SUBSCRIBE button at the top of the pageFind the “sub

  Weekly Features - Released On Or Before September 27, 2023 Dashboards Saving Dashboard Dataset Changes: Now when the dashboard is reindexing, dashboard viewers won’t lose access to the dashboard, seeing the old version until the new data loads. This applies to all dashboard types. Report Templates (EX)

  Weekly Features - Released On Or Before September 13, 2023 Workflows XM Discover Event: You can now start workflows in Qualtrics based on scorecard alerts created in Discover. 360 Participant Options (360): A new option called “Allow givin

  Weekly Features - Released On Or Before September 20, 2023 CX Dashboards Benchmark Editor (CX): The XMI Consumer Ratings - Overall benchmark for CX dashboards has been refreshed with data for 2023. CX & EX Dashboards

Product NewsDuring the first week of each month, we will post a short video highlighting three Qualtrics product updates. These videos offer members a video overview of selected product updates included in the Monthly Product Release Notes.   August Product Updates Resources: Related Support Pages: Imported Video and Audio Projects Text iQ Functionality

ON DEMAND WEBINAROn-Demand Webinar - Learn Qualtrics What is the On-Demand Learn Qualtrics Series?This on-demand course consists of technical trainings designed for beginner-level Qualtrics users. In this course, our experts provide training on a variety of Qualtrics’ features and products, including:Your Qualtrics Resources Fundamentals of Survey Building Fundamentals of XM Directory Fundamentals of CX Dashboards Fundamentals of Employee Engagement Fundamentals of Text iQ Fundamentals of Stats iQ  Where can I register for the on-demand webinar?You can register for the on-demand webinar on XM Basecamp. Register now > What other options exist for this kind of training?We offer lots of othe

  Weekly Features - Released On Or Before August 23, 2023 WorkflowsOutput Search Within Workflow Run History: You can now search workflow run history based on task output values. Typing in a keyword or value will return a list of runs that contain that keyword or value. Search is not currently available for all task types. Auto Retry Options for Task Failures: New setting for workflows that allows you to control how tasks in your workflow will be retried if they fail.

  Weekly Features - Released On Or Before September 6, 2023 Brand Administration Allowed Email Domains: This new section within Organization Settings in the Admin tab allows Brand Admins to restrict the domains that are allowed to be sent emails. This currently only applies to emailing dashboards. Text iQ Sentiment: The sentiment color palette has been updated, with

  Released On Or Before September 6, 2023 Brand Administration Allowed Email Domains: This new section within Organization Settings in the Admin tab allows Brand Admins to restrict the domains that are allowed to be sent emails. This currently only applies to emailing dashboards. Customer Success Hub Closing Tickets: You can now close your open support tickets in the Customer Success Hub.

Announcing new localization features for Japanese, German, Spanish, & French We are excited to announce new localization features for Japanese, German, Spanish (LATAM), and French, that will enhance your learning experience. As of August 2nd 2023, XM Basecamp now provides a fully localized experience including customized landing pages and learning paths, that will make it easier to find content in your language. Thank you for using XM Basecamp and for your continued commitment to Qualtrics! What you should knowIf you begin a course in English and then switch to another language, your course progress will not transfer over. This does not apply to Discover courses as those have not been localized.  Certification purchases will transfer over. Certificates and exam results emails will still be communicated in English, regardless of the language you take the exam in. If your browser

  Weekly Features - Released On Or Before August 30, 2023 Customer Success Hub Closing Tickets: You can now close your open support tickets in the Customer Success Hub. Engagement Action Planning Permissions

  Weekly Features - Released On Or Before August 16, 2023 CX Benchmark Editor (CX): A new benchmark, the Business to Business benchmark, has been added for CX dashboards. This benchmark contains key CX metrics such as NPS, CSAT, Likelihood to Renew, and more using data from companies across 11 industries. EX

We have some exciting news about new capabilities -- Digital Experience Analytics (DXA) is now available! Adding DXA could be beneficial to your current CX program, helping you discover additional insights through session replay and digital behavioral racking (rage click, mouse thrash, error click, dead click) capabilities. Layering in this behavioral data can add substantial color to your sentiment or feedback insights and help you focus on the right areas to improve revenue and conversion, reduce cost, and decrease time to value from your digital investments.We would love to hear from you. Leave a comment below for our Digital Product Leader, Sachin Goregaoker, with any questions you have or share how you would use DXA.  

  Weekly Features - Released On Or Before August 9, 2023 EX EX Healthcare Benchmark: The EX healthcare benchmark can be added to EX dashboards using the benchmark editor. This new Qualtrics benchmark allows healthcare organizations to track their metrics versus peer organizations. Workflows

  Released On Or Before August 2, 2023 Brand Administration API Usage Admin Report: This report in the Admin tab provides API usage data, allowing admins to track and monitor the health and usage of API calls for their brand.  Updated Active Sessions Page: The user interface of the Active Sessions tab has been updated. You can now rearrange and pin columns, and all active session details ar

Product NewsDuring the first week of each month, we will post a short video highlighting three Qualtrics product updates. These videos offer members a video overview of selected product updates included in the Monthly Product Release Notes.   May Product Updates Resources:   Related Support Pages: Matrix Simple Layout Email Received Event

🚀 The Customer Success Hub: designed to benefit you! We’re excited to invite you to experience our new Customer Success Hub, your digital front door to personalized content that makes it easy for you to get the most from your Qualtrics™ license.Within the Hub – which is available for free to all customers – you now have the power to manage your end-to-end interactions with our support team in My Tickets. This feature enables you to initiate, respond to, follow real-time progress of, and conclude support interactio

   Weekly Features - Released On Or Before August 2, 2023 DashboardsTrend Chart: You can no longer create new widgets of this type. Existing widgets of this type are not affected, but will be migrated to a new widget type at a future date. We will send communications to customers using the old widget type in advance. Going forward, instead of trend charts, we recommend using

Product NewsDuring the first week of each month, we will post a short video highlighting three Qualtrics product updates. These videos offer members a video overview of selected product updates included in the Monthly Product Release Notes.   May Product Updates Resources: Related Support Pages: Date & Time (CX) Basic Transform Task

   Weekly Features - Released On Or Before July 26, 2023 Core XM Simple Layout: Autoadvance and the Matrix text entry and Matrix dropdown list question types are compatible for simple layout. CX

   Weekly Features - Released On Or Before July 19, 2023 CX Magnet® Submission Report: The Magnet® widget now allows you to export key charts and data for your ANCC submission packet. EX

    Weekly Features - Released On Or Before July 12, 2023 Brand Administration API Usage Admin Report: This report in the Admin tab provides API usage data, allowing admins to track and monitor the health and usage of API calls for their brand.  CoreXM Reference Fields for ServiceNow Events:

The new XM Basecamp experience is live!We are excited to announce the new XM Basecamp platform experience. Some site improvements include:Refreshed branding to draw you into the learning experience Easier navigation, including a top navigation bar outlining our different training offerings A beginner landing page to quickly onboard new Qualtrics users Structured learning paths that span across products and industries to guide and advance learning in a given area A dedicated Certifications page laying out foundational and expert-level c