Survey Platform

Hello. I am using retake links to route sequential emails to multiple approvers for one survey. When the original respondent submits the survey, an email is triggered to Reviewer 1 with a link to “retake” the survey. Reviewer 1 is only shown the appropriate block of questions where she can confirm her approval. Reviewer 1’s responses are then added into (integrated with) the original respondent’s responses--nothing is added as an additional response and none of the original data are overwritten. However, when Reviewer 2 receives his email with his retake link, he’s shown the correct block of questions but when he submits his approval, his responses are showing up as an additional response--not integrated with the original respondent’s or with Reviewer 1’s. My Data and Analysis page looks like the image below. Viewing the first entry (the bottom one) shows the respondent’s and Reviewer 1’s responses all integrated together. However Reviewer 2’s responses are added in an additional line

I'm using the Qualtrics `/API/v3/surveys/{surveyId}/export-responses` API with the `"format": "csv", "useLabels": "true"` parameters. There is a multiple choice response option in my data of 'None=1' and these responses are being excluded from the API export and simply showing up as empty values. In other words, within a side-by-side question with multiple choice answers of `1 None,2 Mild,3 Moderate,4 Severe,5 Extreme,888 No response`, all responses except for ‘None=1’ (and 888, which uses the ‘excluded from analysis’ option in the survey) are being returned with the data. If I manually download the data from the web application then the 'None' values appear in the data. I did not find any exception in the survey template that point to a reason why the 'None' values should be excluded from the data. The only portion of the survey template with an explicit exclusion are the `888` values.Is this a known bug in the API or is there some other reason this data is being excluded from the API

Hi everyone,We’re currently working with separate Qualtrics instances (Staging and Production), and I’m looking for recommended or proven approaches to reliably transfer assets between them.Specifically, I’m interested in experiences and best practices around moving:Surveys (including Survey Flow, Embedded Data, JS customizations) Workflows (events, conditions, code tasks, email tasks, integrations) Dashboards / Reports (sharing settings, widgets, filters, permissions)Some concrete questions I’m hoping the community can help with:What is the preferred way to promote surveys from Staging to Production? Copy project → export/import → other? Any common pitfalls to watch for (IDs, embedded data dependencies, look & feel, etc.)? How do people typically handle Workflows, given that they are tightly coupled to surveys, events, and environments? Manual recreation vs. templates vs. API‑driven approaches? Are there recommended patterns for keeping Staging and Production aligned over time

Preview Link Bypasses Authentictor

Hello,I am recruiting participants via Prolific for my experimental study on Qualtrics. A relatively high percentage of participants drop-out, resulting in an unequal division between my Control and Experimental group. Is there a way on Qualtrics to see where these participants dropped-out in my study (e.g. in which block/page)?

Okay, so let me first explain my thesis set-up. I am researching CTA’s (call-to-action) in e-mail texts and want to find out if people can identify phishing from not-phishing by the CTA that is used. To do this I gathered 4 e-mail texts from a fraud database. These e-mail texts have been classified as phishing mails and each have different CTA. I also gathered 4 texts from my own inbox which are non-phishing mails, with a CTA. I have created a typology of four common used CTA’s in phishing and marketing. Then I manipulated the texts so every version has every CTA. This rounds up to 32 versions (8 texts x 4 CTA’s). I am going to test with a survey. I have created one with a randomizer of 4. Now I have a sticky situation. I want to make sure every respondent gets different texts and different CTA's. I want to avoid having to use multiple different surveys because I am messy and have little faith in me keeping track of everything. So how can I make sure every respondent gets 4 diferent te

The usual duplication (ballot box stuffing) detection prevents multiple responses from the same user for pre-survey exclusion, or requires that the user complete the survey and be excluded/flagged afterward after the response appears to be a duplicate. We have recently encountered a different issue that we would like to prevent in the future. We provide anonymous links with an access code, but someone posted their code to social media. How can we limit the number of responses per code? I’ve poked around in workflow and survey flow but found nothing that seems to be suitable.

I am trying to test a survey with a branch that only displays for certain users based on embeded data. When I send the survey preview, I don’t see that branch for that distribution group as I think I should. 

Hello everyone! I have a block in my survey where I expect the participants to give me the right answer on five multiple choice questions. I want to make these questions reappear, but only if the participant gets them wrong and only the question they got wrong. Is it possible to make questions repeat themselves based on the given answer and independently of the other questions in the block? Thank you very much in advance for your help!

I want to create a filter using a piece of embedded data from survey flow that is not currently brought into the “ticketing dataset” but shows up on the ticket under the survey response/embedded data at the end. Is there 1) a way to do this without having to mess with the ticketing dataset and 2) would it work retroactively?I would prefer not to mess with the data set as we have multiple surveys mapped to this single dataset and I only need this 1 piece of embedded data from 1 survey pulled in, it does not apply to all surveys using this dataset. 

We have a form that needs to collect a user’s SSN, we don’t want to keep this info for obvious reason so we’d like to programmatically delete/mask this field after a ticket action.I haven’t found a straight forward way to do this via workflow or API...any suggestions? Thank you,Adam

Hi please add a function for disabling Qualtrics' auto suggested answer choices. Most of the surveys we plan have preplanned question and answer choices. We don’t need Qualtrics to suggest the answer choices. This feature is counter productive as we have to delete the new answer choices everytime.

Can Qualtrics identify and flag vague or ambiguous responses in open-text questions (e.g., Additional Comments)?Are there any native features (like Text iQ) or workarounds to detect low-quality or non-informative text responses automatically?

All the questions in my survey are mandatory and I am typically able to see in progress and completed responses separately. However, about 50% of the responses in the “data table” section appear blank, and the same ones in the “results” section say “N/A”.  This is highly confusing and concerning for me. If they are incomplete responses, they should have appeared in the ‘in progress’ section. How could so many blank or incomplete responses have been recorded? If that’s not the case, where has the data gone?  Also, I would like to add that I am on a free account. Is this a problem that people on free accounts are facing specifically? 

anyone tested if kiosk mode work fine for always online?

Is it possible to detect and flag duplicate open-text responses (e.g., identical “Additional Comments”) within the same branch/location in Qualtrics?Specifically, I’m looking to compare responses across respondents and identify repeated text entries.

Is it possible to flag responses as “bad data” in Qualtrics if they meet all of the following conditions: same branch, same IP address, and submitted within a 5-minute time window?I understand duplicate prevention and post-survey duplicate detection exist, but is there any way to implement this combined logic within survey workflow or workflows? 

Hi All, I (think) I have set embedded data from fields that are being imported Qualtrics, and I am trying to pull that information into the Library. The outcome is that I want the email to pipe in the subject of their enquiry with us so Customers know why they are getting the survey.  I cant seem to see any embedded data fields when I go into the Library though: No embedded data availableAny help appreciated Raechel

Hi everyone,I wanted to check if anyone has experienced an issue where survey invitation emails sent to a specific provider (such as Gmail) are consistently bouncing, with the bounce reason indicating that the emails are being flagged as spam.If you’ve encountered this before, could you share how you investigated and resolved it? Any best practices around improving deliverability in such cases would be really helpful.Thanks in advance!

Hello, I apologise in advance if I use the wrong terms for some things - I’m a new user to Qualtrics and fumbling my way around. I am working to launch an intercept on our website that will lead to a basic satisfaction survey (‘did you find what you needed?’). As our website is a catalogue, I want to be able to know which specific page users had open when the intercept launched and where they started taking the survey. I’ve scoured the other questions and followed the instructions for adding Q_URL within the survey flow, like so: As well as adding Q_URL in the ‘Embedded Data’ section for the interceptBut the result is that it just stores the URL of the survey itself, rather than the page where the intercept launched. We have figured out how to launch the intercept specifically just on the pages that are discrete entries for our catalogue. Is there something obvious I’m missing, in how to capture where the intercept launched, and therefore where the user filled out the survey? With desp

Hi, I have noticed a few anonymous responses that were completed but not submitted. is there a possible way to review them and submit? although the option is there, it doesnt allow me. why?? 

We are in the sub-optimal position of needing to soft launch a survey to a small sample on panel respondents while also having our partners review the survey (using the preview mode). The panel provider needs to use the quota dashboard to monitor completes from the soft launch to meet our requirements, but every preview is incrementing the quotas also.The only online help guidance I can find says to manually filter the data tab for previews and then work row by row of preview completions to manually reset the quota counts (and then delete the preview data) but this is not only significant manual work but also significantly prone to error.So how do I automatically stop previews incrementing quotas?I note the preview link has Q_CHL=preview, so I wondered if there was a way to use logic in the quota, something like {criteria} AND If “survey mode does NOT equal preview” () but I dont know really know how quota logic works, and I don’t want to do a bunch of previews to test it if I then hav

Can straightlining (i.e., selecting the same response across multiple CX rating questions) be detected and flagged within the Qualtrics survey workflow?

Is there a way to flag responses in Qualtrics if the survey is started before a specific time (e.g., 9:15 AM)?I explored using Start Date and survey flow, but time-based comparisons seem limited. Has anyone implemented this either within the survey or via dashboards/workflows?​@vgayraud 

Hello,I am sending daily email distributions to transaction batches. The survey is the same - feedback about a transaction. A contact can have more than one transaction and exist in more than one transaction batch.My question is - how can a contact opt out of receiving invites for this survey? Normally this happens when they opt out of the mailing list associated with the email distribution but here there is no mailing list involved here. And the transaction batch for each distribution is different so even if there is a way to opt out of a transaction batch, it would apply only to the daily batch and not to future batches.And there doesn’t seem to be a way to opt out of a transaction batch. When I tried to unsubscribe using the link in the invite email, it lead me to a Sorry, something went wrong page.