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10000 Topics
C
Chassy
asked in Survey Platform
In a bar chart, how can I include fields with a zero value?

I’m trying to create a table lens like display in a dashboard. But I’m hitting a snag because when I try to add a bar chart, it only displays fields with non-zero values. Anyone know how I can get around this? To add some detail: The three bar charts are different audiences. The bars represent the reason they indicated they visited the site. I want the bars to line up across all of the chart so it’s easy to compare why different audiences visited, but only the non-zero responses are showing. If it worked how I want, every chart would have the same dozen-ish rows (but most with zero values.) Any way around this?Thanks!!

1247
J
Level 3 ●●●
T
Level 2 ●●
TimOHLevel 2 ●●
asked in iQ Suite
Holistic analysis of text resposes across multiple surveys

Hello,We are building out a VOC program which has multiple surverys across different channels.Is there a way in dashboards to bring all the text responses into a single field for analysis? Or if not any good work arounds to display the information in a way that we can try and view it holistically? Thanks!

497
LVarCC
Level 2 ●●
B
Level 1 ●
bixiouLevel 1 ●
asked in Survey Platform
Quota (defined with embedded data) exceeds target

Hi, As you can see on the above screenshot, the quota for Cities is exceeded, although it is coded the same way as other quotas, which work as expected (flagging respondents as QuotaMet and ending their survey when the quota is met). For Cities, respondents are not flagged and they nothing happens even though the quota is exceeded. I suspect the issue comes from the fact that urbanity (Cities) is set using Javascript, by matching the respondent’s zipcode with the corresponding “urbanity” value using a .csv. However, I used the same method two years ago and I don’t remember having any issue with the quota.Any idea how to make this quota binding?Thanks in advance!

9812
B
Level 1 ●
J
jacob.stoddard.embraer
asked in CX Dashboards
Key Drivers Widget - Topics

Hello all,We want to use the Key Drivers widget to visualize the performance of Comment Topic Sentiment on the NPS Score.We want to do something like thisPotential driver group = NPS ScoreAnalysis method = Comment - Sentiment Score (Topic 2), Comment - Sentiment Score (Topic 3), Comment - Sentiment Score (Topic 4), Comment - Sentiment Score (Topic 5) Unfortunately, we can only add sentiment score to the potential driver group once and we can’t filter by Topic.Does anyone know a workaround for this?Thanks!

390
J
N
Level 1 ●
nehajLevel 1 ●
asked in iQ Suite
Dashboard - Stats IQ

Is there any way to pull  a variable created in StatsIQ to Results/Reports tab?

373
vgayraud
QPN Level 6 ●●●●●●
J
Level 2 ●●
JesseNLevel 2 ●●
asked in CX Dashboards
Building a simulator in a dashboard

Hi everyone,  Thank you for taking the time to read this. I’m trying to build a simulator in a Qualtrics Dashboard.Specifications for the dashboard are that we want to show:CSAT Drivers analysis on CSAT for a matrix of attributes A variable CSAT that can change based on user input into the various driversThe idea is that anyone looking at the dashboard could, say, increase the score of any of the attributes involved in the drivers analysis, and the predicted CSAT score would change based on the attribute chosen and how much its score increased by.As far as I know there isn’t any way to edit the scores of attributes from a dashboard to simulate the effects it would have on CSAT. If anyone has any ideas or has done something similar, I’d love to hear about it and what happened/what it looks like.If all else fails, I’ll likely build the simulator in excel instead.Thanks again!

755
N
Level 4 ●●●●
D
Level 1 ●
DaniDLevel 1 ●
asked in XM Directory
Automatically delete IDP records

Hello,I have an IDP that has around 3,000 records and I need to delete all the records daily for as per our organization’s privacy policy. I tried to delete it using an API, but I get failed tasks because of API limit.Is there a workaround anyone can suggest please? :)  Thank you!Dani

100
D
Level 1 ●
hinchja
Level 2 ●●
hinchjaLevel 2 ●●
posted in Survey Platform
Adding a link to the Footer in a Survey

I hadn't seen this post anywhere but wanted to add it incase another user wanted to know how to do it.  I wanted to add a link in the footer to a privacy notice so participants can see how their data is going to be used. It was pretty straight forward:Open SurveyOpen Look and FeelOpen GeneralCopy the following into the Footer portion:<span style="font-size:11px;">By clicking Next, the data you share will be handled in accordance with the <a href="https://your-link.com" target="_blank"> -What you want your link to say-</span></a>Bolded portion above can be amended to reflect your message, your link and what the link says.

200
hinchja
Level 2 ●●
Christopher2408
Christopher2408
asked in Survey Platform
Change expire date for cookies?

Hi there,i’m searching a possibility to change the expire date for the cookie which ist set for users, who answered a survey (CX Foundational survey). I need to make them expire latest after 3 month. Its an anonymous survey without any code or tracking options.Does anyone knows how long the default for the cookoe expire date is?And if longer than 2 months, is there any chance to override the default? Thanks a lot for some ideas if there are :-)Christopher

1175
hinchja
Level 2 ●●
S
Level 1 ●
SonamLevel 1 ●
asked in XM Directory
Merging contacts - statistics info

HelloI need a little help with regards to Directory setting > Identity Resolution.Let say I want to merge existing contacts based on contact info. Once the merging is completed, let say I need to look for a specific contact on directory contacts, ex: Mr X, will I still have all information about ‘Lists’ and ‘Statistics’.. I mean all the lists from which Mr X was included, the total invites received, the total responses etc..? 

181
Sachin Nandikol
QPN Level 6 ●●●●●●
N
QPN Level 2 ●●
NikeetaQPN Level 2 ●●
asked in CX Dashboards
Response rate widget to track email and WhatsApp distributions.

Hi Team, I am working on creating a response rate widget and need assistance in calculating the response rate for both email and WhatsApp distributions. Could you help me figure out how to incorporate both channels into the calculation.

180
N
QPN Level 2 ●●
D
Level 2 ●●
DreeszenLevel 2 ●●
posted in Survey Platform
Random Reviewer Essay Assignment

I am looking to connect with others who are using their system to complete the following:User submits application, attaches an essay (document) n=300 applications 3 reviewers are assigned to each applicant n=30 reviewers After applications are submitted the reviewers are assigned in a data source to each applicant and uploaded to dashboard that then the reviewers access and based on permissions can see who they have been assigned and then complete the rubric/review for each of the essays. Does anyone have suggestions on a process similar to this that is not so tedious and requires manual creation of assigning reviewers to applicants and tying the essays to those reviewers to see and review? Also I have to have the reviewers then manually enter the applicant ID when scoring which is too much room for human error. Also would like to setup reminders to the reviewers of the applicants they have left to do if possible. Thanks!Meganmegan.dreeszen@methodistcollege.edu 

130
D
Level 2 ●●
E
estradap
asked in Survey Platform (Before March 2021)
Shark Tank competition assignment to randomized reviewers

I have a survey that serves as an application for a competition (similar to Shark Tank). At the end of the application period, I want to randomly assign each survey submission to 10 different reviewers (by emailing each of these reviewers a link to view that particular survey submission). Would I do this with 10 different Randomizers each with an embedded data field assignment, or one Randomizer with 10 embedded data field assignments? I also don't want duplicates (one particular reviewer gets chosen more than once per application). I have a mockup Contact List with embedded data that I can pull into the Randomizer, but I'm at a loss as to what that embedded data should be and how to get the individual submission over to each reviewer. Is this even possible in Qualtrics? Thank you very much for your time.

173
D
Level 2 ●●
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sklock
asked in Survey Platform
Piped Text for Different Languages Isn't Working Correctly

Hi everyone! I’m hoping you all can help with an issue we’re encountering regarding embedded data fields, branching, and a question randomizer.Our survey can be taken in English or Spanish, so we have an embedded data field (Q_Language) capturing this information at the start of the survey. While we have used the Qualtrics translations feature for the majority of our translations, there are two questions in the survey where we want to adjust our question text based on the respondent’s answer at a previous question. We have assigned question text via embedded data fields depending on if the respondent selected “No, I don’t” or “I’m not sure” at a previous question and also if they’re taking the survey in English or Spanish. From there, the respondent is randomly assigned to an open text or ranking question, utilizing the embedded data fields they were assigned in the question text.While this appears to work correctly in our testing, we have seen a large number of situations in which the

849
TomG
Level 8 ●●●●●●●●
C
Level 2 ●●
cgillonLevel 2 ●●
asked in Survey Platform
Autoselect reponses based on responses selected at other questions

I am having trouble with a bit a script that I was hoping someone could help me with.I have 3 multiple choice questions, all with the same response options. QID1 & QID2 are independent question, where respondents may select any number of different options. Then, when we get to QID3, I want any common options that have been selected across QID1 & QID2 to be autoselected at this question (so that I can use this to control subsequent working). e.g. if ‘Brand 1’, ‘Brand 3’ & ‘Brand 6’ are selected at QID1 AND ‘Brand 3’, ‘Brand 6’, ‘Brand 10’ & ‘Brand 12’ are selected at QID2, then ‘Brand 3’ & ‘Brand 6’ should be automatically selected when QID3 loads.The script below works when all the 3 questions have the same value format, but in the situation I need this for, the various response options have been carried forward multiple times, changing the value formats (i.e. QID1 & QID2 have the value format of “xx1”, while the question I need to autoselect is formatted as “xx

251
C
Level 2 ●●
AlanT
Level 1 ●
AlanTLevel 1 ●
asked in XM Directory
Error Merging Existing Contacts

I’m trying to merge my existing contacts. Some do merge but many do not because I get an error saying some clients have more than 500 duplicates. I’m wondering is there a way to find the ones that have 500+ without downloading the entire list, which could take a very long time? Is there something else I could do. Thank you,Alan Traverse

131
AlanT
Level 1 ●
A
Level 1 ●
ABA1Level 1 ●
asked in XM Directory
How to hide the auto-populated zeros

I have a Matrix/constant sum type question without the “Total” row. How do I hide the auto-populated zeros? See attached image.I have the following JS but this does not work --Qualtrics.SurveyEngine.addOnload(function(){    /*TO HIDE THE ZEROS IN THE TEXT BOXES (DEFAULT)*/        var inputs = jQuery("#"+this.questionId+" .SumInput");    if(inputs.filter(function() {return this.value != "0";}).length == 0) {        inputs.val("");         }}); 

242
A
Level 1 ●
charlesheckert
charlesheckert
asked in Survey Platform
PDF sent in a workflow email with a signature question

I have developed a survey that has a signature question. It is a user agreement. I can download a PDF that shows that question with the user’s signature. I also created a workflow to go to an admin’s email so that can download that PDF with the signature, but the email that the admin see does not contain what I can download from the platform. Is there an option to select that the admin can download the complete PDF with the user’s agreement and their signature on the same file? 

602
charlesheckert
A
Level 1 ●
Andrezj14Level 1 ●
asked in Survey Platform
Custom Validation using embedded data

Hello, Wondering if there’s a way to implement custom validation to see if say an ID number already exists in the XM directory. So, the question will not move forward if that ID exists.

141
TomG
Level 8 ●●●●●●●●
P
Pablo Z
asked in Survey Platform
Workflow to send reminders to personal link distribution

Hey there Qualtrics, I would like to start with some context. We have a custom integration with Zendesk (ZIS) where we send / create a distribution with personal links. We would like to evaluate a way to send reminders through workflows in Qualtrics. We thought about looking for some condition that would allow us to check all those users who have not started the survey and send them an email. It is important to note that once a reminder has been sent, there must be a 2-week block, after this time, a new reminder can be sent to that person, if applicable. I share a diagram for better context 

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P
S
Level 1 ●
SonamLevel 1 ●
asked in XM Directory
identity resolution

Hello,I need to merge existing contacts with same external data reference, email addresses, FirstName, LastName, Title but I need to be sure whether Qualtrics will keep the Project name (Survey Name) after I have merged duplicate existing contacts in directories. The project name enables me to retrace from which survey a contact has responded. Will this information be kept after merging using identity resolution?

282
S
Level 1 ●
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Joseph_White
asked in Survey Platform
Hiding Statement Numbers in a Qualtrics Matrix Table

Hello everyone,I am working with a Matrix Table in Qualtrics that contains 15 statements, each rated on a Likert scale (1-5). For data analysis purposes, I have numbered these statements (1-15). However, I need to hide these numbers from participants while keeping them intact for backend analysis.For example, a statement currently appears as:“12. My desire to perform to the best of my ability.”I would like to remove the number ("12.") from the participant’s view but retain it for data processing. I have attempted various JavaScript solutions within the Matrix Table but have not had success.Would anyone be able to advise on how to achieve this in Qualtrics, either using JavaScript or another method?Thank you in advance for your help! 

403
J
Yogaraja.Sivasundaram
Yogaraja.Sivasundaram
asked in Survey Platform
How to overcome the Branch Limitation in ADVANCED CONDITIONAL FIELD in Basic Transformation in Workflow

How to overcome the Branch Limitation in ADVANCED CONDITIONAL FIELD in Basic Transformation in Workflow without modifying the source data? Add Branch disables after adding 4 branches.I have 5 different possible options. 

271
vgayraud
QPN Level 6 ●●●●●●
K
Level 1 ●
kendrouillardLevel 1 ●
asked in Survey Platform
Updated “Send Email” task is missing functionality from its deprecated original

We’ve recently updated our workflows to replace the deprecated “XM Directory” task, which we used to send a survey, with the new “Send a Survey via email”. We recently noticed issues in the data, and determined that the ability to add embedded data to the old task seems to be entirely missing from the new task.  This prevents us from linking the distribution and response to the originating case ID (from Salesforce). This all worked perfectly with the XM Directory task. Anyone else find a way to add embedded data to the new workflow task?

510
K
Level 1 ●
C
QPN Level 1 ●
caradorfQPN Level 1 ●
posted in Survey Platform
Bucketing/Field Editor Product Update Needed!!!!

Once you bucket in Field Editor and publish you CANNOT go back in and edit! This is SOO frustrating. I need to be able to edit as things change and get added over time - it’s not just a one time thing! Also, in the Field Editor the source values do not show up in alpha order which makes bucketing long lists extremely time consuming. Has anyone else had issues with this? This would be such a helpful product update!!!

71
vgayraud
QPN Level 6 ●●●●●●

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