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  • 5,375 Topics
  • 12,838 Replies
5375 Topics
A
Level 2 ●●
Abdus SalamLevel 2 ●●
asked in Survey Platform
Group Randomization

How can i set randomization of options in a groups?Example:Q. Which brands are you using/ used?1. A 2. B 3. C4.D5.E6.F7.NoneHere, I want to randomize option 1-6 in two groups. Group-1, option-1 to option-3 and Group-2, option-4 to option-6 and options will randomize within groups. 

120
A
Level 2 ●●
4 months ago
C
Cassie H
asked in Survey Platform
Proper scope for List Surveys API to avoid 403 'insufficient scope' error

I’m writing funtions to list surveys and get the description for a specific survey. I’m struggling to determine the minimal necessary scopes for the OAuth client I have created for this purpose.The scope required for the List Surveys API is not documented. I’ve tried setting read:surveys and manage:surveys in the OAuth client, but when accessing the List Surveys endpoint requesting a scope of read:surveys scope, I get a 403 - insufficient scope error.If I add the manage:all scope to the OAuth client, but don’t change my request (still requesting read:surveys scope), it works. Why does the request fail when read:surveys is in the client scope, when that is excatly the scope I’m requesting? And why does it work when the client has the manage:all scope? What is the required scope for List Surveys and the other /surveys endpoints?   

260
C
4 months ago
S
Sfregoso
asked in Survey Platform
BRING BACK THE OLD TICKET OWNER EXPERIENCE

PLEASE CONSIDER BRINGING BACK THE OLD TICKET OWNER EXPERIENCE!!!!!! PLEASE GIVE US THE OPTION AGAIN. THE PREVIOUS EXPERIENCE MADE MY JOB EASIER AND I GOT WORK DONE FASTER. 

603
Michael_Cooksey
Administrator
4 months ago
C
cxart
asked in Survey Platform
Modify QSF to remove quota features

I need to import an old QSF for a project I’m replicating. When I try to import it I get the error, “You do not have permission to use advanced quota features”.  That’s fine - I don’t care about the quota features, I just need to import the blocks/questions in the survey. Can I modify the QSF somehow to get around this annoying barrier? Contacting the owner of the original survey is no longer possible.  

1352
A
Level 7 ●●●●●●●
4 months ago
S
sselvid
asked in Survey Platform
Issue with Select2 Implementation Duplicating Some Options

I am having trouble with my Select2 implementation. On some questions it works wonderfully, but on others it seems to duplicate the last option in the selection box. It seems to happen to the last option in a group usually, but only once per drop down. For the code in my header, I am using:<link rel="stylesheet" href="https://cdn.jsdelivr.net/npm/select2@4.0.13/dist/css/select2.min.css"> <script src="https://cdn.jsdelivr.net/npm/select2@4.0.13/dist/js/select2.min.js"></script> For each question:Qualtrics.SurveyEngine.addOnReady(function(){    jQuery("#"+this.questionId+" select").select2();}); I’ve tried remaking the questions and copying a question that works fine, just changing the options, and neither of those solutions have worked.

551
S
4 months ago
S
ShazzaNM
asked in Survey Platform
Unsupported Survey Options - SkinType

I keep getting this error on the Online mobile app when I try and download the survey. I have gone through the information on mobile optimisation, and not sure what to do. Have changed the theme, to hopefully be more compatible. 

680
A
4 months ago
L
Level 1 ●
lucindarp28Level 1 ●
asked in Survey Platform
How to loop and merge from multiple choices of one question?

I am working on a survey where I want to use loop and merge with randomization for a set of questions. However, I want the question used to loop and merge to route for 2/5 answer choices. Current functionality allows you to do selected/unselected for all choices or the selected/unselected for one choice, but I am wondering if there is a way to alter this. The loop and merge needs to implement randomization which can get messed up when altering survey flow. Any help would be appreciated!

712
L
Level 1 ●
4 months ago
M
megan.clawson
asked in Survey Platform
Coordinator

I have a survey with a several workflows. A response to the survey generates an initial ticket and a chain of emails and additional tickets based on certain conditions. Once the final ticket is closed, I would like to automatically send a follow-up survey. However, I want this follow-up survey to be sent approximately 2 months after the ticket is closed. How can I set it to send the follow-up survey 2 months after the close of the ticket? TIA!

190
M
4 months ago
G
Level 1 ●
GrzegorzLevel 1 ●
asked in Survey Platform
Choosing the optimal type of question for the survey

Hello, I'm trying to create my first survey and I'm wondering if a Matrix table is appropriate for the following case. The survey will contain several questions in three blocks that approximately 20 respondents will have to answer. Each question concerns a different customer, i.e. the respondent answers the same set of questions about each customer. There may be about 15 customers. Is a matrix in which questions are placed in columns and customers in rows the optimal solution? Is there another method to create such a survey, especially in terms of obtaining raw data from such a survey.Thanks in advance.

473
MatthewM
Level 6 ●●●●●●
4 months ago
A
AP1924
asked in Survey Platform
Response Label Standard-Likert Format vs. Profile Format

Hello everyone,For my survey, I am using a Likert scale with 12 items to assess my dependent variable. The scale includes four response options, and the labels for these options vary somewhat between items. Initially, I chose the "Profile" format because it allows for individual customization of the response options for each item. However, I have been advised to consider using the "Standard-Likert" format instead.It seems that the "Standard-Likert" format does not support the individual customization of response labels for each item.The only solution I have found so far is to create 12 separate questions within a block, where each question represents one of the 12 items. I am concerned about whether this approach will create significant additional work during data analysis or if it might lead to potential problems. Or do You know any other solutions?I hope you can help me with this. Thank you very much in advance.

420
A
4 months ago
A
ast04
asked in Survey Platform
How to import responses in CSV to an existing survey?

Good afternoon,Based on the exported data format in CSV, I have created a dummy data and tried to import it back to Qualtrics to check if it successfully integrates with existing records. I have also attempted to changed the field mappings with all the available options such as survey metadata, ignore column, select questions etc but none seem to work. Any leads on the data import would be very helpful

260
A
4 months ago
C
CAVE
asked in Survey Platform
How to Provide an Anonymous Connection Between Two Surveys (WITHOUT an email list!)

Please help.  We need to do the following:Provide an anonymous survey URL to an online group (no email lists are available). Have an “employee” complete the Employee Survey (survey #1) anonymously. At the completion of the Employee Survey, have Qualtrics generate a URL to the Manager Survey (survey #2) that should be linked to the same individual in the Employee Survey.  We do NOT want to use an email address or IP address to link surveys because they are not anonymous.   The “employee” now can provide the linked/connected URL to their “manager” and have the “manager” take the linked/connected Manager Survey.A BETTER ALTERNATIVE?  Another option could be to do this as two parts to the same survey, where the employee starts the Employee Portion, then pauses the survey after they finish their part, getting some type of URL that will allow them to email that to their Manager to “finish” the survey (i.e., the Manager part).  Would this work instead?  If so, how?FINALLY:  We prefer to NOT u

1374
P
4 months ago
D
DianaK
asked in Survey Platform
Delete or edit open answers in a survey

Hi all, I recently switched to the new format in the Results tab of surveys and I am struggling finding my way around. One of the things I cannot seem to find anymore, is a way to edit or delete open answers. Before, there used to be a trashcan icon next to each answer, where you could delete that answer. I cannot find that option anymore, and it seems that the only other way to do it is by downloading the results in Word and then editing. However, this is also not a desirable option for me, because the lay-out in Word is not ideal. Is there a way to delete answers within Qualtrics itself?  Thank you in advance for your response! 

846
S
Level 6 ●●●●●●
4 months ago
G
Level 1 ●
GrzegorzLevel 1 ●
asked in Survey Platform
Adding Comments to Matrix Table

Hello,How to add comments only to low and high respondents' answers in the Matrix Table?Thanks in advance.

412
Nanditha MM
Level 4 ●●●●
4 months ago
B
berilynk
asked in Survey Platform
URGENT Request for Resolution: Deactivation of Specific Retake URLs

Dear XM Community,I'm seeking quick advice on deactivating specific retake links for Qualtrics surveys without impacting other respondents. Also tried removing participants from the survey directory, which didn't revoke link access (as I know this is a feasible solution for new links)We can't close the surveys due to the high number of active participants and the need for them to access past responses.Any shared experiences or solutions for deactivating retake links would be highly appreciated.Thanks for your help!Best, Beril

250
B
4 months ago
R
RLof
asked in Survey Platform
Preventing Duplicate Submissions On One Computer

Hello Qualtrics Community, I am looking for advice on whether it’s possible to prevent duplicate submissions from respondents who might be using the same computer.  We are sending out a survey via email and flyer to directors at community centers, who will be tasked with distributing them to participants who use the centers. The email will have a link to the survey and the flyer will have a QR code. Participants will be paid at the end of the survey through a link that directs them to a new survey to input their email addresses so that their identity is completely separate from their survey responses. I am trying to prevent duplicate responses, and have looked into Qualtrics’ “prevent multiple submissions” and Relevant ID’s duplicate score features to disallow multiple responses, but the issue I’m running into is that some respondents may be taking the survey on computers provided at the centers, while others will take them on their phone. The issue with preventing duplicates is that d

460
R
4 months ago
AdamK12
Level 5 ●●●●●
AdamK12Level 5 ●●●●●
posted in Survey Platform
Feature Request: Feedback Button Dismissal

We have had a request from one of our product teams to enable dismissal of the feedback button in the Embedded Feedback tab. The product team reports receiving negative feedback from customers who report a poor customer experience because they are not able to dismiss the persistent feedback button. (The dismissal feature does appear on other intercept creatives.) I suspect that the feedback is related to 1) slow site performance with the feedback button or 2) the feedback button obstructing website content, especially on mobile devices. Please see the attached screenshot for an illustration of the issue, and thanks in advance for your assistance. 

160
AdamK12
Level 5 ●●●●●
4 months ago
Y
youngnavy
asked in Survey Platform
Table of Contents customization

Hi! Is there a way to customize the Table of Contents font setting?Right now the default color is gray but I would prefer it to be black. Also, would it be possible to mark when at least question is answered in a block, there’s an indication of completion of that block in the Table of Contents?  Please let me know if there is any other information I can provide.  Meanwhile, have a nice day ◡̈ Thank you!

170
Y
4 months ago
A
Level 2 ●●
AineLevel 2 ●●
asked in Survey Platform
Survey sending frequency configuration for a list of a directory

Hello to all I need to set the survey sending frequency for a directory list to be 1 time every 30 days for each contact....From what I was researching this can be done per directory as I show in this print: But I would need this configuration only for the Argentina Isadora list: Is it possible?

120
A
Level 2 ●●
4 months ago
IRENDONJLL0
Level 3 ●●●
IRENDONJLL0Level 3 ●●●
asked in Survey Platform
A company wants to transition its satisfaction metrics (CSAT) process.

¡Hey!A company wants to transition its satisfaction metrics (CSAT) process. Currently, their scale is from 0 to 10 instead of 1 to 5, similar to an NPS scale.Our proposal is to group or normalize the scale as follows: 0, 1, and 2 = 1 3, 4, and 5 = 2 6 and 7 = 3 8 and 9 = 4 10 = 5 What would you do?

321
InessaG
Level 5 ●●●●●
4 months ago
J
jifritsche
asked in Survey Platform
Copied survey displays wrong title in Microsoft Teams post

Hello, I updated the Display Title of my survey, which shows the correct survey name on the browser tab when I click on the survey link. However, when I post the survey link in Microsoft Teams, it still shows the wrong survey title in the image that displays. Is there a way to fix this so it doesn’t say “test course evaluation” but rather the name of the survey? 

130
J
4 months ago
G
Level 1 ●
GrzegorzLevel 1 ●
asked in Survey Platform
Matrix table score issue

Hello,I scored Matrix Table type Likert by numbers 1, 2, 3, 3.5 and 4 and in report I have scoring 1, 2, 3, 4 and 5. Why I have scores from 1 to 5 instead of 1, 2, 3, 3.5 and 4.Many thanks.

614
G
Level 1 ●
4 months ago
R
Rebecca Hart
asked in Survey Platform
two-part survey

We are carrying out a study involving participants being emailed a survey link. They will carry out a couple of questions before they will be asked to attend an in-person session. Following the in-person session, the participant will be asked to complete some more online questions. Is it possible for the participant to carry out the initial online questions, and then only have access to the second part of questions at a later date (i.e., after the in-person session), or would this be a case of creating multiple surveys?

140
R
4 months ago
F
fjg
asked in Survey Platform
Best practice for embedding Qualtrics Contact Form on a web page

Hello,I’m looking for an easy way to create a contact form in Qualtrics, and then embed this on our website without using iframes.What is the best practice? Is there any no/low-code guidance around this please?Thanks for your help!

160
F
4 months ago
N
QPN Level 2 ●●
NikeetaQPN Level 2 ●●
asked in Survey Platform
Need help in adjusting the layout of survey question with custom code

Hi, Team.I have a survey with 6 questions on the first page. I need to align the first question in the first row, the second row with 3 questions in 3 columns, and the third row with 2 questions in 2 columns. Attached is a photo of the question layout. On the second page, I have questions where i have to adjust in columns. Any suggestions would be greatly appreciated.  

120
N
QPN Level 2 ●●
4 months ago

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