Website & App Insights

Is it possible to schedule an intercept to activate at a given time? I need to activate an intercept on January 1st, but would like to schedule it ahead of time if at all possible.

We have CS and Qualtrics integration, but what interest me more is sending surveys via web intercept based on web user behavior on the live session.Came to know about this functionality and curious to know if anyone has deployed it.

I am try to integrate Microsfts Azure Translator as a WebService into my survey to translate survey responses in real-time. Unfortunately, the request composition in Azure requires a JSON list, which is not possible inside the webservice of Qualtrics as it does not allow for free text. Is there a way around it? I got it working as a normal Web Service Task inside Qualtrics.

Hello everyone,I am trying to set-up a website feedback button with a custom creative (in .png, format, because .svg does not work). However, the image quality gets significantly reduced when uploaded. Has anyone experienced the same? Did you find a way to solve it?Thanks a lot!

Does anyone have custom CSS to reduce the size of the feedback tab? I receive a lot of feedback from respondents saying the feedback tab covers the information people are trying to access. Id like to reduce the size of the tab to mitigate this from happening.  

Hi Everyone, HNY!I have a site intercept running with these display options.My assumption was that the intercept would only display for 25% of site traffic every 3 months, but I received the following feedback.‘Please stop asking me, i filled it in now 17 times, and ignored it 47 times’What am I missing? Could this user possibly have cookie settings that are by-passing my display options? Maybe I need to add some intercept logic, but I am not sure what to add?Thanks :) 

Hey guy, do you have any idea how to have a bigger window like this on a banner ? on my side, the window opened is really short (around only 1/4 of the height of my screen...) Big thanks ! :)  

Is it possible to activate intercepts at the start of a new week (like every Monday)? I have weekly quotas for my survey, which deactivates the intercept once the weekly quota has been met. My problem is with activating the intercept once the quota refreshes every week, currently I have to manually go in and activate the intercept I have.Thank you for your help. :-)

Hi EveryoneDoes anyone have any tips on how to reduce impressions on your account quota?I thought I had cracked it by applying weekend only display logic to an intercept, but I have since learnt that even this counts towards your quota as the logic had to run.Ideally I want to activate my intercepts at the weekend only automatically, and I believe the only was to do this is to have it on 24/7 with weekend logic, but every non-weekend day will eat into my quota.Thanks :)

Hi,I have made an intercept with a "feedback button" creative type.I have maintained the translations for the feedback button text.In my intercept rules, I have a part that checks "if current url contains nl_BE" and in the embedded data of the intercept I have Q_Language = static value NL.This setup works correctly for the survey itself: when I am on a page with nl_BE in the url, and I open the feedback button, the survey is in Dutch (NL).However,The text of the button itself remains in English!My browser language is English, and if I change my browser language, the button text does change languages as well.But the whole purpose of my setup with url contains nl_BE and the Q_Language ED is to improve the language selection, as the browser language isn't the correct one to use (you can't put an English button text on a Dutch site...)So, am I doing something wrong, or is this a shortcoming of the Qualtrics platform that the button text doesn't take the set language of the ED into account?

Hi,I have an intercept that I am wanting to trigger on exit intent, however not after the customer has successfully submitted a website form. The challenge is that the URL does not change after the form is submitted.I have tried to limit the pop-up from triggering to only when certain text is visible on page, however this doesn't seem to be working correctly.The Javascript expression I was entering in the targeting criteria is belowdocument.body.textContent.includes("First name")With the criteria of the above expression equal to True.Can anyone point out where I might be going wrong? Thank you!

We have a feedback button on many pages of our site, but have recently been getting complaints from our low-vision users who are zooming in to read text that the button is covering up too much content. Is there a way either via browser settings or some way we can configure it in Qualtrics to give these users the options to hide the feed back button entirely? Note that disabling cookies/local storage isn't a great option because then they would have issues logging in to the site.

Hi EveryoneWith a template intercept, I am able to capture embedded data, for example (ignore the arrow 🤦‍♂️).Via survey flow I can map these fields, which successfully populates in my survey data. How would I capture the same emended data via just setting up a manual intercept and pop-up creative?I did try this, but the data it not coming into the survey (this is the embedded data window inside my intercept).Thanks :)

Hello,I have 2 intercepts that target the same survey build, one is configured as an Exit Intent pop up intercept and the other one as a passive Always On intercept present throughout our website.We’d like to make sure the user interacts with the survey only once per visit. I’ve been playing around with the browser cookies options and the targeting logics, but I can’t make it work.Does anybody know if what we are trying to do is actually possible? And if so, how can I configure this kind of setup?Thanks a lot in advance!Best,Daniel

Hi i would like to show static feedback button. Right now when i click "x" on feedback window it close the feedback button also on right side of screen. but i wanted to always show feedback button so user can take survey multiple times.

Hi, does anyone know who to reach out to if you haven’t been assigned an account manager? I had an account manager who stopped responding to emails a few months ago and I assume they left the company. When I log-into the Customer Success portal as Qualtrics recommends, there is nobody listed for me to contact. We have questions about our Website & App Insights part of our license and want to set up a call. I refer all of my research and evaluation clients to Qualtrics because of the amazing customer service so this has been a real disappointment.  

We can't seem to get surveys stored in the app to upload. We keep getting an error message that they can't reach the Qualtrics server. The message says to upload the app (done) and contact support if that doesn't work (it doesn't). Are we alone?

Hello, Does anybody know if there is a way to monitor the number of impressions from a website intercept other than the Stats tab on my Website & App Insights project? I’d like to calculate in an automated and systematic way the equivalent of response rate for my intercepts (e.g. responses/impressions). Any idea (regardless if it is implemented inside or outside of Qualtrics) is much appreciated! Best,Daniel

Has any one sucessfully set up Website Feedback on Success Factors? We are researching setting up Intercepts and Creatives that pop up once a form is completed. I would really appreiciate any help or advice. What was your experience and thoughts on the process?   

Hi EveryoneHope you’re well.After some advice please.I have a simple site intercept active that has no target, but does have some copy with a hyper link.Am I right in thinking 49362 people have clicked the hyper link?Thanks :)

I want to put an SDK for app feedback on over 150+ pages of our mobile app.  Without having to program the code 150 times, how do I do this?

When I create a TextIQ topic for one question, how do I sync the topics to another question? I know there is an export/import option, however, that does not sync the topics together. For example, say I have a topic "apple" in Q1 and Q2. If I update the search criteria in Q1 to include "apple | gala", I want to also reflect this in Q2. Currently, if I export Q1 and import it to Q2, I will get a new topic named "apple_1". This also happens if there is a parent topic. For example: I have a parent topic of "fruit" and a child topic "banana" in Q1. In Q2, I have a parent topic of "fruit" and a child topic of "orange". If I import "orange" into Q1, I will get a new parent topic named "fruit_1" instead of putting "orange" into the existing "fruit" parent.

Hi,Is it possible to copy a full Website/app Insights project, including all intercepts and creatives?I can’t find a button for it, but maybe I’m overlooking something :)Thanks!

Good afternoon! I wanted to ask you about a new project I'm working on. We want to be able to implement a survey on our benefits website, which allows users to rate each of the benefits we offer them. I attach an example of a similar case to illustrate (ExampleBigBox). Has anyone implemented this type of surveys with Qualtrics?

Hi EveryoneFor some reason I can’t save any changes to a creative, or deactivate a live intercept.This is new….Any ideas?Thanks :)