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10000 Topics
A
Level 2 ●●
AnnaHarLevel 2 ●●
asked in Survey Platform
Move widget to another page in Results

Hello all. According to this page: https://www.qualtrics.com/support/employee-experience/creating-ee-project/dashboards-tab/widgets-ee/widgets-overview-ee/ when you click the three dots on the upper right corner of a widget in Results, it should give you an option in the dropdown menu to move the widget to another page. My widgets only give me these options: Does anyone know why I only have the option to Edit, Export, and View Data?Thanks.

162
AlonsoC
Administrator
J
Joke
asked in Survey Platform
Displaying blocks based on rank of previous answer?

Hello all, I hope you can help me. I'm designing a survey in which I use a constant sum (without forced total) question to ask teachers how many hours a week they spend on certain teaching tasks.For each teaching task I have a separate block of follow up questions. To diminish survey length I only want to show the 2 blocks of follow-up questions for the tasks that the participants spend the most and second-most time on. Preferably randomized so that half the group gets second-most before most and vice versa.If I look at branch logic, I can only select by values greater/smaller than, not on the values relative to each other,  which would lead to some teachers being presented with four or more follow-up blocks, and others with none at all. I understand the answer to this is probably Javascript, and I have found the question API, but I'm struggling with how to implement it. I have some programming knowledge, but not in Javascript, and the people around me with Javascript knowledge have no

251
TomG
Level 8 ●●●●●●●●
H
Level 2 ●●
harendra.kumarLevel 2 ●●
asked in Survey Platform
instead of show progress is there any way to show below answered statement / total statement eg 1/5, 2/5 and so on in carousel question qualtrics

 

362
Tom_1842
Level 8 ●●●●●●●●
S
sigpa
asked in Survey Platform
Workflow to automatically copy new responses to a second survey

Hi everyone,I’m trying to automate data export using the Qualtrics API in R (via qualtRics package). The issue is that I’m not the owner of the main survey, it was created by a collaborator at another university. Although they have given me full admin rights on the project, my API key still doesn’t allow me to export the responses via the API. The collaborators also don't have API keys of their own.As a workaround, I’m considering creating a Qualtrics workflow triggered on every new response, which would copy each response into a dummy copied survey that I own. That way, I could access the dummy survey using my own API key and connect it to a Shiny dashboard that shows the number of participants by country. However, I am having difficulties building that workflow. Would it be possible to do this on Qualtrics?

481
rochak_khandelwal
Level 4 ●●●●
pamelalbeck
Level 4 ●●●●
pamelalbeckLevel 4 ●●●●
asked in Survey Platform
Matrix Question Types and Accessibility

Greetings XM Community,I’ve got a lengthy survey that I am working on for our Academic Records office.  Most of the questions are ranking on a scale (i.e. Excellent, Good, Fair, Poor, n/a).  I was researching accessibility and applying that to the survey by using a multiple choice drop-down list but am afraid it’s going to result in less completes due to the length.Matrix carousel looks better and easier to navigate through, but is it truly an accessible question?  From what I read it’s a better choice if using a matrix but still not great.  Some sources said not to use the matrix type at all.Thoughts or suggestions appreciated, thank you!!

524
pamelalbeck
Level 4 ●●●●
Livia B
Level 3 ●●●
Livia BLevel 3 ●●●
asked in Survey Platform
Translation file has mixed languages

Dear users,  We see to have a strange situation, as we have survey translated in 12 languages, and when we added translation of dashboard for more languages we saw a weird behaviour. On the dashboard, the widgets shows the questios in the language the dashboard has been translated, but when we do export of the widget. then some question are in that specific language which  but some are in English, as thats the main language of the survey. My question is why is this happening? Support has replied to add the questions manually in teh data file from the Survey translations, but it doesnt answer our pain point. Why is that happening? And how do we prevent it from happening next time?  Thank you Livia B

100
Livia B
Level 3 ●●●
kgillis
Level 6 ●●●●●●
kgillisLevel 6 ●●●●●●
asked in CX Dashboards
Share CX dashboard

Is there a way to share a CX dashboard with EVERYONE in the org (basically everyone who has an active Qualtrics account in the company) without having to manually add them in? 

584
TusharDalwani
QPN Level 6 ●●●●●●
S
sthom55
asked in Survey Platform
How to get Decision Branches to Display in Workflow Editor

When working in the workflow editor in a survey, I do not see branches following a condition/decision. I referenced the guide on Building Workflows, but did not see a solution. https://www.qualtrics.com/support/survey-platform/actions-page/building-workflows/

511
TusharDalwani
QPN Level 6 ●●●●●●
S
Level 2 ●●
Sarah_HastingsLevel 2 ●●
asked in Survey Platform
Next button

Hello I am wondering can you help. I have a question about a survey, currently I have a next page button that displays “>>” ,  can I change the first page to "Start the survey" and the remaining pages to “>>” ?

526
vgayraud
QPN Level 6 ●●●●●●
S
Sara8J2
asked in Survey Platform
Complex quotas - terminate if the respondent doesn't fit

Hi there! I hoping someone might be able to help! We sent out a national survey and now we are looking to top up responses for some demographics where we are bit short.For this, we have set up 107 quotas and each quota has 3 variables: gender, age, and location. We want to terminate responses for two reasons - 1. the quota we set up is full, or 2. we never needed any in the first place so didn't set up a quota. For example, we have quotas for:Living in greater sydney, 18-24 years old, female (let’s say we want 70 more responses) Living in greater sydney, 25-34 years old, female (let’s say we want 8 more responses) Living in greater sydney, 65+ years old, female (let’s say we want 130 more responses)But we don’t have a quota for:Living in greater sydney, 45-54 years old, female because here we don’t want any responses because we have already got sufficient responses for this age group.If I test the survey and fill in as if I live in greater sydney, 46, and female - it still lets me take

322
rochak_khandelwal
Level 4 ●●●●
S
suburbanbeat
asked in Survey Platform
Auto-scroll container for Pick, Group, and Rank question

Hi all. I’m using a Pick, Group, and Rank question type to create a one-item survey that asks users to drag 10 choices from a list of 37 to the selection container.Because the list of 37 choices extends past the selection container, respondents would need to click on a choice, hold, and use their mouse scroll wheel to get back to the top of the page. What I would much prefer is for the selection container to scroll as a respondent scrolls down the page, so it is always visible.I’ve seen a few other folks ask this but no good solutions provided. Hoping someone out there knows how I might be able to achieve this using custom code?Thanks in advance!  

231
rochak_khandelwal
Level 4 ●●●●
R
rubaldua
asked in Survey Platform
adjust slider range and starting point based on response to a previous question

Newbie here. If we have a slider question and we wish to adjust let's say the minimum, maximum and starting values based on the response to a previous question using javascript, how can we do so? To clarify, let's say someone answers 40 for Question1. For Question2, we now wish to dynamically limit the slider value maximum value to 40 (response to Question1), minimum value to 40/10 (one-tenth of response to Question1) and starting point to 40/2 (half of response to Question1). Please could someone kindly share the corresponding javascript that I could add to Q2 to make it work. Thanks.

261
rochak_khandelwal
Level 4 ●●●●
kgillis
Level 6 ●●●●●●
kgillisLevel 6 ●●●●●●
asked in Survey Platform
Click rate on End of Survey message hyperlink

Is it possible to track click rates on hyperlinks contained with end of survey?

362
rochak_khandelwal
Level 4 ●●●●
kgillis
Level 6 ●●●●●●
kgillisLevel 6 ●●●●●●
asked in Survey Platform
Slider values to equal a previous questions selected choice.

I have two questions that I need to connect with one another and I’m not sure how to go about it. The respondent will get this question: They will then be shown this slider question. I need the total hours selected in the slider to be the same number the selected in the first multiple choice question.*Please note the above screenshot is just a portion of it, there will are many additional statements. I am also aware that 3+hours scale point will need to be split out into 3hr, 4hr, 5hr, etc… to accommodate actual calculation. My org wants the question to stay in a slider type format as opposed to using constant sum type of question.

131
rochak_khandelwal
Level 4 ●●●●
kgillis
Level 6 ●●●●●●
kgillisLevel 6 ●●●●●●
asked in Survey Platform
TextiQ, single word free text answers

We have an open text box asking for additional feedback - people will often reply “no,” “nope,” “n/a,” etc… I’m wanting to run them through textiq to tag them with a topic of “N/A” and then use that as a filter on dashboard widgets so that we aren’t having to scroll through responses where they left us essentially no information. The issue I’m not sure how to solve is how to make the textiq query look for that specific word and not tag it if there are other comments as “no” can be used in other ways. Basically I’m wanting the topic to tag ONLY if they wrote in “no” and nothing else.  

1739
K
Level 1 ●
N
NatalieB
asked in Survey Platform
How do I set up a block of text that respondents can edit?

How do I create a section of text that respondents can edit? I want to show a written passage that’s several paragraphs long and give respondents the opportunity to edit only the first paragraph.

372
N
kgillis
Level 6 ●●●●●●
kgillisLevel 6 ●●●●●●
asked in Survey Platform
Constant Sum: subset/indent statements

I currently have 2 different constant sum questions that I need to combine into one as I will be asking participants to identify the percentage of time it takes for them to perform each task and it needs to total 100%. The “issue” is that I need to have two distinct sections with headers (which is why I currently have it set to 2 different questions). Is there a way to indent or subset questions so that it could all be together in 1 constant sum question? Picture below (I know I need to edit the text question on the 2nd one as it currently does not match the first).  

331
TomG
Level 8 ●●●●●●●●
kgillis
Level 6 ●●●●●●
kgillisLevel 6 ●●●●●●
asked in Survey Platform
Displaying slider value/scale point on multiple statements

Two questions:1) is there a way to move the scale point below the statement text rather than displaying it on top?2) is there a way to how the scale points on every statement or lock it to the top of screen for this question? I have 14 statements and would like to display the reference.  

323
TomG
Level 8 ●●●●●●●●
M
mkao
asked in CX Dashboards
Email Dashboard csv stopped getting all record details

Hi,I'm very new to Qualtrics so would really appreciate some help figuring out this. I had a weekly schedule Email Dashboard that would send all survey record details (responses) in csv format. Has been working for months.Just yesterday, it no longer provided all the record details but just aggregated numbers (overview) of the dashboard. The dashboard is aggregated numbers, however, the dashboard itself has not changed at all.From the dashboard itself, if I Export-Download dashboard, select csv then I do get the details. So, why the Email Dashboard changed behaviour? I don't know if something changed with the system configuration, setting or is it a Qualtrics upgrade to cause this change? Any ideas?Thank you so much.

484
AlonsoC
Administrator
P
Level 5 ●●●●●
parkie_0007Level 5 ●●●●●
asked in Survey Platform
Can I Update Expired Survey Response Links in Past Emails?

Hi everyone,I'm hoping someone can help me clarify something regarding survey response links in an email task.After a user completes a survey, I include the following in a follow-up email so they can review their responses later: ${srr://SingleResponseReportLink}  However, I recently discovered that this link expires after a certain period. I learned that using the following version keeps the link active indefinitely: ${srr://SingleResponseReportLink?ttl=0}  My question is: While this updated version will work for any new survey completions going forward, what happens to users who already received the original email with the expiring link? Is there a way to retroactively update or replace those links, or are their links permanently subject to expiration?Thanks in advance for any insight!

404
P
Level 5 ●●●●●
A
ABranch
published in Survey Platform
Human-Centered Design
Human-Centered Design

Embrace Empathy to Unlock Deeper Customer Insights with Human-Centered Design Hi Qualtrics Experience Community! When using Qualtrics to capture feedback and data, one of the most powerful approaches is to embed Human-Centered Design (HCD) principles into your research process. The cornerstone of HCD is empathy—truly understanding your users’ needs, emotions, and behaviors. 👉 Here’s a quick tip:Before diving into data collection or survey design, spend time empathizing with your audience. This means going beyond what people say they want and uncovering why they feel or behave a certain way.How to do this in Qualtrics:Use open-ended qualitative questions early in your survey to capture stories and emotions. Leverage text analytics tools within Qualtrics XM to identify themes and sentiments that reveal deeper motivations. Combine quantitative feedback with these qualitative insights for a holistic view. Request more information on Human-Centered Design by reaching out to abranch@qualtri

270
A
J
Jenna_R
asked in Survey Platform
Does the “New Survey Experience” require doing something additional to make jQuery work?

 I switched a survey over to the “New Survey Experience.” In the prior survey version, the javascript that I used in the question to create an embedded variable works as expected. I’ve included the query below. When I switched to the “New Survey Experience” the embedded variable is no longer being created and I get the following errors in the console: “Error executing custom js: ReferenceError: o is not defined” and “Listener must be a named function”.Does the “New Survey Experience” require doing something additional to make jQuery work?Qualtrics.SurveyEngine.addOnPageSubmit(function() {  var essayText = jQuery("#" + this.questionId + " .InputText").val(); var htmlText = essayText.replace(/\n/g, "<br>"); Qualtrics.SurveyEngine.setEmbeddedData("FormattedResp", htmlText);});

1135
J
M
Level 2 ●●
madeline_bLevel 2 ●●
asked in Survey Platform
Disable/Invalidate Individual Links from Survey Email Distribution

hi guys,I have a survey which is being distributed via an XM Directory workflow. If a contact import occurs where a user has the same external data reference as a new user, the contact is merged into one.We uploaded a CSV with a number of duplicate users who had already received emails. Unfortunately, due to a lack of preventative logic from us, each user has now received two emails, each with an individual link.I was wondering, since contact and embedded data for these recipients are identical to the first distribution, will the link be identical too? Further, if a recipient completed the survey previously, will the link in the second email work? Or not, since this exact contact has already completed the survey.Hypothetically, if each user could complete the survey twice, is disabling (or invalidating/breaking) the first/second set of links possible? Obviously I can’t just remove users from the contact list (a common solution for this issue) because the duplicates have merged into a s

252
M
Level 2 ●●
P
Level 2 ●●
PRIYABHARDWAJLevel 2 ●●
asked in Survey Platform
Response Time

is there a way to record the response time taken by the participant to fill out the overall survey? though I have already put the time recording questions for two specific questions but I also want to record time for the overall survey. 

272
P
Level 2 ●●
T
Level 2 ●●
TimOHLevel 2 ●●
asked in Survey Platform
Ticket workflows for multiple criteria

Hello!I’ve run into a wall with some workflows to generate tickets.What I want to do is have two different ticket types raised.I have made two different worflows 1-detractors, 2-sentiment1 - if NPS detractor or low CSAT response is received, raise ticket 1 (this is working fine)2 - if NPS neutral or positive or 3+ CSAT response is received AND text IQ sentiment is negative, raise ticket 2 (not working). Do not raise ticket if negative sentiment + detractor or low csatTicket 2 works IF the scores are positive, but when the scores are negative both ticket 1 and 2 are raised.Im pretty sure the logic in workflow 2 is wrong but I cant figure out what or how to fix it.Screen shot of workflow 2 logic below. 

314
T
Level 2 ●●

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