Survey Platform

Is there a way to trigger an email workflow or other notification whenever a new unique value is submitted for a specific survey field? In this case, client encounters are labeled with an ID that has usually already been used in a past encounter, but we want to know whenever a new client ID is entered.

I have a "Side by Side" question that has a dropdown, this is correctly displayed in the English version of the survey, but for some languages (like Portuguese) the dropdown is not displayed correctly (the options are displayed outside the dropdown) Do you have any suggestion on how to fix this?

I have a survey with several blocks of questions. One block has 20 questions and we want to only display 5 that are randomly selected so each participant sees different questions. We also want to auto-advance those 5 randomly selected questions so participants only have a short period of time to answer them (so they can’t look up the answer). This will mean each question will have to be on a new page. We have mostly figured out how to do one or the other, but are having difficulty doing randomly selecting a subset of questions and having them auto-advance. Any guidance is greatly appreciated! Thank you!

Hi -At the end of my survey (which has two ending messages), I’d like to ask if the person taking the survey wants to submit their email for follow up information.  Is that possible?  How?

Hello, I have 18 september responses, but stats IQ says I have only one. This is using the End Date variable/column. In reports, for the same survey/project, it shows 18. What’s going on? Kind of makes stats IQ pointless if I can’t trust it to be correct..

This is not related to the Qualtrics Platform, this is related to survey responses.  When a customer responds to a question about how about satisfied they are with the interaction of their customer care agent ranking from extremely unhappy to extremely happy and they select extremely unhappy but their comments are all positive of the agent.  My question is:  Do you change the customer’s response to reflect the customer’s comments? This is a debate in our organization right now.  Thanks!

Hello I am creating a question on how much people spend on a product. This is how I’d like the question to behave: The “£” sign and “per year” should be fixed either side of the text box, but a standard text box question type doesn’t seem to allow that. Is there a way around this? Thank you for your help! Zoe 

I am looking for a way to add Hover Text/Tooltip to multiple choice drop down choices.. I was able to use this resource to add it to a list format multiple choice question, which worked perfect, but when I do a drop down format, I do not get the option for the “Rich Content Editor” for the choices like I do with the list format. The “Rich Content Editor” is where I put in some coding to create the hover text. I even tried just changing the format on the question after adding the hover text to drop down, but the hover text then doesn’t work. Any guidance is much appreciated!

After discussing my issue with a Qualtrics support rep, I’m having a hard time accepting what I learned about surveys saved to the library. Below is what I heard, please let me know if this aligns with your understanding or if anything is incorrect. If these points are true, then what is the advantage of even saving surveys to the library as templates?  Wouldn’t we have more flexibility and less frustration if users were just instructed to copy existing survey projects as templates for their surveys?   Would love to hear other peoples’ thoughts on this. Thanks! The is an “Edit” option available When the Edit option is selected, one can make updates to the template (either intentionally or accidentally, but cannot publish the changes. This is by design I was told...no publish button is displayed, because it could mess up other users if you change a template. However, these changes made are auto-saved as a “draft”, but… You cannot discard your changes or revert to previous version, becau

I have created a multi language survey. Now language selection drop down is showing at top right corner. How can I hide that and auto puch language based on language based link.

While using the Flat layout on a desktop, I've observed that the font size for options in matrix-style questions is slightly smaller than the default size set for all questions. Is there a solution to adjust this font size?Thanks in advance for your help. 

I shared my survey with multiple team members in the preview mode . It says 25 responses have been received. However, when I try to download the results, it gives me the following error. Is this how previews reports look? I am concerned I may get same issue when my survey goes live. Please help  

Hello guys, I just finished my survey and was trying to generate an annonymous link to share my survey and I wasn’t abble to open the Distribuitions webpage.When you click it it goes to the webpage but the page is all empty, it doesn’t load. Anyone with the same problem? How did you solved it? With my best regards,Jamar 

I have created a question with a custom Javascript code and CSS. I would like to share this question to wider community. How can I make it accessible to everyone without having to collaborate with each person separately? To give you context this customised question was used in one of my co-assisted research and once the paper is published I want other researchers ,who would also like to use this customized question ,to have easy access to it.

Can anyone share their experience with implementing conjoint analysis surveys in Qualtrics? What tips do you have for setting up and analyzing the results of such surveys effectively?

I have a multiple answer type question used and have 10 options out of which 5 options are correct. There is a validation that 5 options needs to be selected and it is setup. Now, I want to show the percentage of correct options selected when a respondant selects the choices. How is this feasible?

I have set Stats IQ filter to September 2023, based on End Date variable/column, it shows 2 responses, but there’s no data for this month in End Date column. What’s going on? 

Hi,I am trying to use Qualtrics so that the participant completes a survey and then a reviewer goes into the Data and Analysis section and approves their response.  What I would like to do is trigger an email to the participant with the reviewer’s response.  I attached a screenshot of what I would like to do.  Basically when the reviewer update Q3 and then clicks Review and Publish, the participant would get an email.  Does anyone know how I might go about doing this?  I am completely stymied.

Hi - I am new to Qualtrics. I was wondering how to make a copy of a project including the results 

Hi, I would like to send preview email to pretest my questionnaire (Pilot study). The Qualtrics support website said that I can send a preview email link via the "send preview email" function. I have gone the function in distribution tab but could not find it. Can anyone here tell me where can I locate this function? Thanks.

 In the first question, you have a matrix table with brand options "A" through "E." Your task is to indicate whether you'd consider buying these brands next time. If you choose either "4. Likely to consider" or "5. Very likely to consider," the next set of questions will be automatically pre-selected for you.  How can I make this logic work?

How can I make this logic work? In multiple choice question, if you select "Other" as the sole choice, the survey will be terminated.But, if you choose "Other" in combination with any other option, you can proceed with the survey.  

Hi there!I have a set of survey results, and am looking at the raw data. I see that in the my raw data some cases have true value for the columns ‘Q_RelevantIDDuplicate” and high values for Q_RelevantIDDuplicateScore - flagging that those cases are duplicates. Wondering what people do out there in the real world with this information. Do you automatically delete responses that have been flagged as duplicates? I’ve reviewed the specific responses and in some instances they appear to be similar to other cases in terms of the answers, but it’s not identical.  I guess my question is also partly, how much do you rely on and trust the Duplicate and Fraudulent response indicators in Qualtrics. Thanks! 

Interested to learn about any experience with contextual enquiry research? Looking to implement this for our new ecommerce website design to allow our customers to offer feedback and ensure our UX is an improvement from the current state. 

Hi all, wanted to know if there’s any way to check for the workflow logs in run history or revision history if created anywhere in qualtrics.Our work system consists of ticketing process and workflow is created which calls for the API as per the scheduling set in qualtrics. Now since qualtrics have created a workaround around for the tickets creation failure and now the tickets are on auto retry for upto 24 hours.i wanted to check if any logs are maintained and if we can see on what basis the auto runs for retries are scheduled automatically in the backend for the tickets not created and are in auto retrying state for upto 24 hours.  Please feel free to share if anyone got some insights on it.