Survey Platform

Hi Brains Trust. I’m trying to make my page header stick so that it doesn’t scroll up with my questions (I have 8 questions that need to stay on the same page). I’ve a feeling it can be done in Look and Feel by using some custom CSS in the Header field. Does anyone know the code? I have no programming experience or knowledge whatsoever!Thanks

Hi everyone,I'm experiencing a strange issue in Qualtrics that I’ve never encountered before, and I’m reaching out to see if anyone here might have insight or has seen something similar.This started last Thursday. I have a form that users fill out, which includes 27 questions along with their name, title, phone number, and email. Once a user submits the form, both the user and the support team receive an email with a response report.Since Thursday, the user and the support team are still receiving the report, but the name, title, phone number, and email fields are missing from it. As a result, the support team doesn’t know who submitted the form or who to assist. All the other fields exist - in the response report and in the excel download. Thankfully, I can still access this information on the backend. I've been manually clicking "View Response" and exporting individual PDFs to get the missing data. However, when I export the full Excel report from Qualtrics, the name, title, phone, a

Hi!I would like to build a Toggle Button for a Multiple Choice (allow one answer) or Matrix table where the response is either Yes or No.  Is this possible? If so, how.  Thank youagrim 

I have tirelessly combed through multiple posts here and I cannot find the answer that I am looking for, so I am hoping that there is someone out there that help.Within the scoring module, I see where I can set up scoring groups and categories - but how do I move questions into their respective scoring categories???  No matter what I have tried, all of my blocks remain in the same category.At the beginning of my survey I have three questions (its own block) that I want to “hide” at the post-survey scoring results.  While I understand that I can assign these no scoring value so they are not calculated, I don’t want them to appear at all.  Thanks in advance!

Hello - We have a survey we need to deploy soon, and it has a block the should ask “do you want to report another issue” and if yes, loop back through that section, each time asking do you want to be contacted in a follow up for the issue you’ve chosen to report. It should bank each report as data of one issue, and different surveyed individuals may chose to report different numbers of issues. If someone says no more issues but wanted to address any of them in a follow up, it should direct them to the follow up input section for contact, then end. if they say no more issues and no follow, it should end. but right now it loops forever no matter what. Help please!

My computerized experiment was conducted on Qualtrics, but I don’t know how to cite it in my paper writing following APA 7th format? It seems that may people just put the link www.qualtrics.com after the mention of Qualtrics but it doesn’t follow the APA format. Can anyone help me ? 

Hi all,  I am trying to figure out the best way to implement user roles across my large SaaS b2b account.  We need roles to define who can send surveys, who can’t, who needs approvals from whom etc..Hoping to generate some discussion on how you all do this- I find the documentation a bit lacking and resources to learn about this in a practical manner for my use case nonexistent. Links to in-depth readings are also really appreciated.  Here’s the write up for the business case at my work: “Our company” leverages Qualtrics for diverse feedback initiatives, but the current lack of user hierarchy and distribution controls creates both risk and missed opportunities. Without defined roles, we cannot effectively attribute costs or ensure responsible survey distribution. This lack of governance risks customer fatigue and inconsistent communication. “My team” proposes implementing user roles, organizational hierarchies, and an improved user creation process to mitigate these risks, provide clea

Hello. I am struggling very much with Qualtrics. At the moment, I simply need to upload a series of photos into the survey to appear with my questions, but I only see an error that says there is an issue with the library, and I see no option to upload my own photos, which is what I need. My other option is to upload a video, which informs me cannot be saved because “only certain HTML tags are permitted.” In turn, this issue only exists for me because when I recolour words, the new colours do not appear in the survey, only the original greyscale design. I have stripped the formatting and changed the theme, but cannot access CSS so am unsure of what else to do. An answer to any of these would be appreciated, I am operating on the 30 day trial of the full account, so theoretically should not be limited in anything.

I did not use reCAPCHTA, but the “next” button on a survey can essentially work the same. I want to pull and export data for partial responses who submit completed at least 2 survey questions - being that I have an NPS question and then you’re required to click the next button to the next page, so if they have at least 2 questions filled out I’m going to assume it wasn’t a bot taking it. I’m not sure though how to set it up. My survey has several different branches all with display logic and hundreds of questions so it is not necessarily feasible to use a “is not empty” filter on each of the questions. 

Hello,I’m a relatively new Qualtrics Brand Admin, and have been delving into the world of email & SMS, including the limits thereupon.There are several limits and settings; as I understand it, Allowed Outgoing Emails/Week is for the last 7 days, while Allowed Outgoing Emails is cumulative? Is there a way, other than My Account > Account Settings to view the Allowed Outgoing Emails value for a user? Impersonating them can be a hassle when juggling multiple tabs.Also, the default account setting for Allowed Outgoing Emails/Week is “Default”. The Google AI response says this is 500. Is that correct, and can I reset it on my system if I want a higher default?Thanks,David A

Hi folks,                 I would like to add in my Survey report the total comments received, we have 30 questions but 10 of these questions have a free text box to add comments about our IT service so, I would like to show in the leader report how many comments we receive for each open text box, see below example marked in red.  Thank you in advance for any help. Regards.

Hello Qualtrics Community!I set up a workflow to email multiple recipients when a survey response has been completed.  Each person listed in the “To:” line receives their own individual email, but I would like all recipients to be on one email, similar to using Outlook.  This way, everyone sees who the original email went to and can “reply all” to start an internal discussion amongst the team, if needed.I ran across a post from 6 years ago where someone asked about this.  At the time this feature was not available, and it was suggested they make a request to Qualtrics.  Does anyone know if this has been developed, or if there is a way to accomplish what I’m trying to do?Many thanks!  Looking forward to your feedback.

I need to calculate the average of 24 different fields and formula fields seem to be capped at 20 variables. I would like this to be done in the data set because I am building a report for it within Qualtrics. Any ideas about how to do this since I've already done my data collection? I think in the future, I will create an embedded field that calculates the value, so any tips on executing that would also be appreciated.Many thanks for your consideration!

We have a question, Q02, in which we want to display 5 choices randomly selected from 10 possible choices. Every respondent should see 5 choices. However, for some respondents, one of the 10 possible choices should be excluded based on the answer to a previous question, Q01. So for example, if the respondent answered "boy" to Q01, then the 10th choice of the 10 possible choices is removed before random selection. The respondent would see 5 of the 9 remaining possible choices. How can we implement this? If we gate the 10th possible choice behind display logic, it could still be selected as one of the randomly selected 5 choices, so that some respondents would only see 4 choices. We want to make it so that everybody always sees 5 choices.

It seems that with the “new” survey experience, our static themes are not compatible and I am trying to get a dynamic theme to match what we have in our static themes for brand standard purposes. One place I am stuck is getting the Header to be a banner rather than just floating text. Here is a view of what have in static themes. You can see the header (Survey Title) is contained in the blue banner. How do I get that same look in dynamic themes? You can see that in dynamic themes it seems to only be floating in space, detached from the logo banner. I am not a programmer in any sense...I do not know CSS, Java, HTML, or any other languages. So if there is a way to do this that require no or minimal coding that would be great (if someone gave me the code I could figure out how to program in our hex codes for our branding colors). Thank you!!

Good Afternoon,I hope all are doing well. I have been experimenting with the authenticator that activates when a student scans a QR code. It was activated with prefill so if a student clicks their email link it won’t ask for the authenticator. Unfortunately, this process is broke, and I ended up deleting the authenticator altogether. In the meantime 35 who have clicked the link were marked as 100% complete in Qualtrics and were kicked out of the survey. In order to send a customized link only to these 35 recipients, I used “retake as new response” (New_Resp_Link); generated their links; and uploaded a new contact list just for this 35. Unfortunately, I don’t see the New_Resp_Link in embeded data field so I cannot add it to the body of an email. Can anybody help? I really appreciate it. 

Hello, I would like to know if it is possible with Qualtrics to create autocomplete questions using an external data source via API? This would allow filling in non-visible variables in Qualtrics with the API. If possible, how and with what types of questions?

Can’t figure out why contact fields (name, email, etc.) are masked in the data table (Data & Analysis) for some survey collaborators I (the owner) can see them but the collaborators see “****”. The survey is not anonymized We’ve tried making them the survey owner but again: only I can see the name, email etc. They as owners still see only “****” Thanks!

Hi,Has anyone else experience a drop in responses or increased volume of partial survey replies in December?We (VMO2) have seen issues where this has happened around week 51 which has impacted our respondent profile and scores.We are trying to rule out if this was an issue with Qualtrics as we’ve received a handful of reports from customers and some of our engineers that customers were getting error messages in surveys.Anyone else experiencing such issues?Thanks,CraigVM O2 UK

Hi all, I am completely stuck while trying to develop a within-subjects factorial design with randomization and non-repetition of items. There is more information about this design below. The single problem is that the non-repetition is not working. Based on previous posts and responses on this forum, back-and-forth with Qualtrics support for months, google searching, the Research gate forum, etc., I have tried to solve this issue using: Randomizers, Embedded data, JS, Display logic, Branch logic, Loop and merge. None of these attempts have worked. I am wondering 1) if anyone has any final ideas before I try to hire a consultant, and 2) how to go about finding a consultant who knows how to design such a survey. Here is more info about the survey: I am creating a survey for a 4x4x2 within-subjects design whereEach question is a different vignette.  There are 32 vignettes total, since there are 32 possible combinations of the levels of the three variables. Only one sentence in each vigne

Hi Qualtrics community! I have a multiple choice question that uses loop and merge to display 100 message pairs. For each pair, one message is the English source message and the other is the machine translation of that message. I would like to display these messages next to eachother in the question text to make it easy for the respondents to compare the messages. However, when I use a table to display the messages next to eachother, the widths of the ‘message 1’ and ‘message 2’ columns vary (see screenshot below). Is there a way to make sure the widths of these two columns are always 50%?In addition, I’m looking for a way to align the sentences in these columns. See the screenshot below for an example of what I mean by “sentence-aligned”. The sentences are separated by </br>’s in the loop and merge, but I can easily replace these separators by something else if needed.Any help would be greatly appreciated!

I wanted to share my strategy since it took me forever (I’m fairly new to using Qualtrics though, that might definitely be part of it) to figure out in case anyone else is trying to do something like this. Also in case anyone has a better idea that makes things simpler (although I think the solution ended up being pretty simple!).ProblemI have about 300 questions within a block and I need to show a subset of these to a survey-taker based on a URL parameter. Note that this subset is not predetermined, so participant A could get a URL param with 44, 92, 201 and B could get 1, 107 and I wouldn't know in advance.ConsiderationsI know I could do Javascript logic for each individual question, but I have way too many and I didn’t want to go so far as to start editing the qsf files (not quite there yet on my Qualtrics journey). Splitting each question into its own block wouldn’t make things that much easier since I’d still have to manually do branching logic and I don't want to do that 300 time

Hi everyone,I'm currently designing a survey with a bipolar matrix using a 17-point scale for AHP (Analytic Hierarchy Process) pairwise comparisons.The issue I’m facing is that the right-side labels (please refer to the attached screenshots below) are stacked vertically with one word per line — they don’t wrap naturally like the left-side labels.I’ve tried various CSS and JavaScript solutions, including changing width, white-space, word-break, and table-layout, but nothing seems to fix it completely. Qualtrics Support confirmed this is a known limitation when using a wide matrix like this.Has anyone successfully styled a 17-point bipolar matrix with properly wrapped right-hand labels? Or has anyone found a better workaround while keeping the AHP logic intact?Any advice, custom code, or example setups would be greatly appreciated!Many thanks in advance,Bao 

Hi all, I have Item 1 and Item 2 in one survey block. Item 2 uses in-page display logic, showing up (in page) only if a specific value is selected for Item 1. Now I want to have the Next button hidden if Item 2 is not displayed - and the Next button showing up if Item 2 is displayed. I searched and found this post below, but for some reason it doesn’t work for me… Any help will be much appreciated! Thank you in advance!   

Hello!I have a 15-day intervention study. Pre-intervention, participants will be randomly assigned to Group A or B and are asked to write down their assigned ID. For the next 15 days, both groups access a second link, signing in with their assigned ID. On the last day of the study, both groups access a third link, also login in with their ID.My set up currently is this:Survey 1: Random ID in survey flow + Contact list with Random ID in workflowSurvey 2: Authenticator using embedded data from the Contact list with Random ID’sSurvey 3: Authenticator using embedded data from the Contact list with Random ID’sSomehow, the authenticator does not fully work. Sometimes, it recognises an ID and lets me sign in as a test participant; sometimes, it does not - therefore, it is not reliable.I cannot use email addresses or phone numbers due to anonymity. Has anyone else had this problem before? I would appreciate any guidance. Thank youuuu! 🙏🏻  Survey 1: Random ID Survey 1: Contact List in workflo